Base Indicator Lights; Troubleshooting - Avaya AWH75 User Manual

Base Indicator Lights

Talking/Muted (Green)
Power (Red)
Charging (Amber)
Action Light
Charging Flashes amber
Fully Charged Solid amber
Power Solid red
Talking Solid green
Muted Flashes green
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Troubleshooting

Problem Solution
I plugged everything in but • Check that the AC charger jack is connected to the base unit.
the lights won't come on.
• Check that the AC charger is securely connected to a
working wall outlet.
• Check that the AC charger is the model supplied by Avaya.
My headset does not work • Check that the phone is connected to the base unit's phone
cord jack and it is pushed in firmly.
with the base unit.
• Check that the phone handset is connected to the base's
phone handset jack and it is pushed in firmly.
• Headset may be out of range of the base. Move closer to
base unit until headset is within range. Range varies with
office environment.
• Headset battery is dead. Recharge the battery by placing
the headset in the headset charging cradle. See page 10.
• Listening volume too low. Press the volume up button on the
headset. If the volume is still too low, select another
listening volume major adjust switch setting. See page 15.
• Incorrect configuration dial setting for your phone. Try other
phone configuration dial settings on the base unit. Ensure
the selected number is in line with the position indicator.
See page 14.
• You may have to resubscribe your headset with the base.
See page 21.
Callers cannot hear me. • Headset is muted. Press the mute button on headset to
unmute the microphone. See page 15.
• Speak volume is too low. Increase the speaking volume by
adjusting the speaking volume minor adjust buttons on the
base unit as described on page 16. If the volume is still too
low, select another speaking volume major adjust setting
as described on page 16.
• Incorrect configuration dial setting for your phone. Try
other phone configuration dial settings on the base unit.
Ensure the selected number is in line with the position
indicator. See page 14.
I can hear a dial tone in
Phone will work in more than one configuration dial
more than one
position. Use the position that sounds best to you and the
configuration position.
person you call.
I cannot hear a dial tone in • Check that the phone is connected to the base's phone
cord jack. See pages 6–9.
any configuration position.
• Check that the phone handset is connected to the base's
phone handset jack. See pages 6–9.
I cannot hear caller/dial tone. • Check that all cords and jacks are connected correctly.
• Check that the base has power (red indicator light) and
the headset battery is fully charged.
• Try other phone configuration dial settings on the base
unit. Ensure the selected number is in line with the
position indicator. See page 14.
• Ensure you are in headset mode. Press the talk button to
select correct mode. The talk indicator light on the base
is green.
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