System Reset - Avaya AWH75 User Manual

Gb Troubleshooting
Problem Solution
i've plugged everything in • Check that the AC charger jack is connected to the base unit.
but the lights won't come • Check that the AC charger is securely connected to a working wall outlet.
on. • Check that the AC charger is the model supplied by Avaya.
my headset does not work • Check that the phone is connected to the base unit's phone cord jack and
with the base unit. it is pushed in firmly.
• Check that the phone handset is connected to the base's phone handset
jack and it is pushed in firmly.
• Headset may be out of range of the base. Move closer to base unit until
headset is within range. Range varies with office environment.
• Headset battery is dead. Recharge the battery by placing the headset in
the headset charging cradle. See page 16.
• Listening volume too low. Press the volume up button on the headset. If
the volume is still too low, select another listening volume major adjust
switch setting. See page 33.
• Incorrect configuration dial setting for your phone. Try other phone
configuration dial settings on the base unit. Ensure the selected number is
in line with the position indicator. See page 29.
• You may have to re-subscribe your headset with the base. See page 72.
callers cannot hear me. • Headset is muted. Press the mute button on headset to unmute the
microphone. See page 33.
• Speak volume is too low. Increase the speaking volume by adjusting the
speaking volume minor adjust buttons on the base unit as described on
page 33. If the volume is still too low, select another speaking volume
major adjust setting as described on page 33.
• Incorrect configuration dial setting for your phone. Try other phone
configuration dial settings on the base unit. Ensure the selected number is
in line with the position indicator. See page 29.
i can hear a dial tone in Phone will work in more than one configuration dial position. Use the
more than one position that sounds best to you and the person you call.
configuration position.
i cannot hear a dial tone in
• Check that the phone is connected to the base's phone cord jack. See
any configuration position. pages 5-9.
• Check that the phone handset is connected to the base's phone handset
jack. See pages 5-9.
i cannot hear caller/dial • Check that all cords and jacks are connected correctly.
tone. • Check that the base has power (red indicator light) and the headset
battery is fully charged.
• Try other phone configuration dial settings on the base unit. Ensure the
selected number is in line with the position indicator. See page 23.
• Ensure you are in headset mode. Press the talk button to select correct
mode. The talk indicator light on the base is green.
sound in handset is • Reduce speaking volume by changing the speaking volume major adjust
distorted/hear echo in switch setting. See page 33.
handset. • Point microphone towards your chin.
• Listening volume too high on phone. If your phone has a handset volume
control, lower this until the distortion disappears.
• If the distortion is still present, lower the listening volume adjust button
on the headset. If the distortion persists, select another listening volume
major adjust switch setting. See page 33.
• Base is too close to computer or phone. See page 18 for proper
positioning.
• System needs to be reset. Perform system reset as described on page 70.
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Gb Troubleshooting
Problem Solution
i can hear too much Speaking volume is too high. Lower the speaking volume by adjusting the
background conversation, speaking volume minor adjust buttons on the base. If the volume is still too
noise or sidetone. high, select another speaking volume major adjust setting. See page 33.
people i talk to can hear a • AC charger is plugged into a power strip. Plug the AC charger into the
buzz in the background. wall directly.
• Picking up another radio frequency. Call the Avaya Headset Helpdesk for
an RF filter.
Battery talk time Battery is going bad. Replace the battery with a new battery pack. See page
performance is significantly 74.
degraded even after a full
recharge.
the call is dropped. (talk Headset lost subscription. Try to reset the system. See page 72. If this does
indicator on the headset not work, try the resubscription procedure on page 72.
and base will not be
illuminated.)
i hear static that does not • Link to headset is lost. Try to re-establish a link by pressing the headset
allow me to communicate. talk button.
• Unplug the AC charger from the base for 7 seconds, then plug back in.
• Reset the whole system as described on page 72.
i hear beeps in the headset.
• One beep every 10 seconds is caused by a low battery warning. Recharge
battery by returning it to the base charge cradle for one to three hours until
charge light stays lit or stops blinking.
• Two beeps is an out of range warning. Move closer to the base.
• Three rapid beeps every 30 seconds indicate your mute is on. Press the
mute control dial once to turn mute off.
• When an optional lifter is connected, three repetitive beeps indicate a call
is coming into the headset. Press the talk button on the headset to answer
the call.
Handset lifter is installed Ensure the handset lifter power cord is firmly pushed into the handset
but does not lift handset. lifter jack on the base.
my handset lifter operates IntelliStand is enabled. To disable the handset lifter, move the IntelliStand
every time i remove or switch to position–.
replace my headset in the
base unit.
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