Unable To Control The Camera - FLIR Nexus Configuration Manual

2 Basic Operation and Configuration
2.8.5

Unable to control the camera

If the camera does not respond to commands from the web interface (for example, the camera does
not zoom when the zoom in button is clicked), you may not have control of the camera. By default the
web tool will automatically request control of the camera when a command is issued, but if another
user has control of the camera, that user may refuse to release control. Ensure the Control light
indication is green to confirm if you have control of the camera.
If the camera does not respond to commands from FSM, the camera may not be the "Active" camera,
or you may not have control of the camera. By default FSM will automatically request control of the
camera and make it active, but if there are multiple cameras and/or multiple FSM clients, it may be
necessary to manually make the camera active and take control of it.
In the Sensors Panel, if the camera is the active sensor, there will be an "(Active)"
notification next to the name of the camera. Only one camera or sensor can be
active at a time. To make the camera active, right click on the icon to the left of the
camera name and select "Set Active", or simply double-click on the icon.
The icon to the left of the camera name indicates the status of the sensor. The following is a list of the
possible icons and the meaning of each one.
Connected and Controlled
This icon indicates the camera has been discovered and added to the list of active servers, and the
camera is actively "connected" to the FSM client and receiving status updates. The joystick in the icon
indicates the user has control of the camera. To release control of the camera, right click on the icon
and select "Release Control".
Discovered
This icon indicates the camera has been discovered and added to the list of
active servers, but the camera is not actively "connected" to FSM, and
therefore FSM is not receiving status updates. To connect to the camera, right
click on the icon and select "Connect". Alternatively, it is possible to double-
click the icon to connect.
Connected
This icon indicates the camera has been discovered and added to the list of
active servers, and the camera is actively "connected" to FSM and receiving
status updates. To take control of the camera, right click on the icon and
select "Request Control". Alternatively, it is possible to double-click the icon to
take control.
Not Connected
This icon indicates the camera has been discovered and added to the list of
active servers, and FSM is trying to connect to the camera, but some kind of problem is preventing
FSM from receiving status updates the camera. This could be do to a wide variety of problems in the
camera, network or PC. Most often this situation occurs when a firewall allows certain packets (such
as the discovery packets) but not others (the packets needed for a "connection").
427-0030-00-28 Version 110 Jun 2013 2-19