Konica Minolta bizhub 362 User Manual page 289

Troubleshooting
Problem
The message "Con-
nection Failure with
ImageReceiver." ap-
pears.
The message "Failed
to create image
files." appears.
The message "Se-
lected Scanner Key
not found." appears.
Even though the but-
ton on the machine
has been erased, the
icon that indicates
that transmission can
be performed has
changed to an icon
for programming a
scan button.
Even though [Check
now] was clicked,
nothing happened.
Image files cannot be
opened.
The image file image
is not displayed cor-
rectly.
IP Scanner cannot be
started up.
bizhub 362/282/222
Cause
IP Scanner or ImageReceiver
is not operating correctly.
The received data is unusable.
A high load was temporarily
placed on the computer.
The file size of the received
data is large.
There is no storage directory.
The directory is read-only.
The button has already been
erased from the machine.
Delete the scan button from
the machine. Otherwise, turn
the machine off, then on
again.
No file was received.
The file is not an image file re-
ceived from the device.
Display the image in the view-
er at a reduced size.
The received data is unusable.
TCP/IP is not ready.
IP Scanner is already started
up.
Remedy
Restart the computer. If the problem is
still not resolved, uninstall IP Scanner,
and then install it again.
Exit ImageReceiver, start it again, and
then send the scan again.
When ImageReceiver is exited, re-
ceived data that has not yet been proc-
essed with IP Scanner will be deleted.
While receiving the scan transmission
image, complicated processes cannot
be performed by the computer.
The received data may have exceeded
the amount that can be used by that
computer. Reduce the resolution or
decrease the number of pages before
scanning and sending again.
Create a directory.
Allow the directory to be written.
Check if the button has already been
erased from the machine, and then
program a scan button again.
Click the [Delete Scanner Key] button.
Scan again.
Use a viewer compatible with TIFF and
PDF files.
View the image at a zoom ratio of
100%.
Scan the document again.
Open Network and Dial-up Connec-
tions in Windows, add the Microsoft
TCP/IP protocol, and then restart the
computer.
Two copies of the utility cannot run at
the same time.
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