Equipment Does Not Respond To Ping Command - Toshiba E-Studio 557 Manual

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
 Equipment does not respond to ping command
Problem Description
The equipment does not respond to a ping command.
Corrective Action
Check the network settings following the checklist below.
No. Check...
1 Confirm that the TCP/IP protocol suite
is installed on the client computer.
2 Look at the NIC configuration page and
confirm that the TCP/IP settings are
correct. Is the IP address entered and
valid? Are the Gateway and Subnet
settings correct?
3 Reboot the equipment. Check the NIC
Configuration page that is printed out.
Are the TCP/IP settings correct?
4 Try to ping the equipment again. Did the
equipment respond to the ping?
5 Can you ping the equipment from any
other computer within the same
network? If not, the equipment might
have an IP address that is out of range
or invalid.
6 Can you ping to another computer
within the same network?
7 If you have customized the device
name, you can check if the NIC is
functional by restoring the default
settings. When the equipment
automatically reboots and an NIC
Configuration page is printed, does the
device name include the NIC's unit
serial number?
8 Check link activities on the port being
used by the equipment and also the
integrity of the network cable, hub, or
switch that is connecting the equipment
to the network. Replace any network
components that you suspect are faulty.
Can you ping the equipment now?
78 Locating the Equipment in the Network
Yes No Corrective Action
Next Refer to the networking section of your

Step
operating system documentation.

Enter the correct TCP/IP settings.
Next

Step

The settings are not binding, contact
Next

Step your service representative.

Next
End Step

Contact your local network specialist for
a valid IP address for the equipment.
Next

Step

Check the computer's protocol settings
Next

Step to make sure the gateway and subnet

settings are correct.
The NIC is faulty or improperly installed.
Contact your service representative.
Next

Step

Contact your service representative.

End