Equipment Does Not Respond To Ping Command - Toshiba e-Studio2000AC Software Troubleshooting Manual

6.TROUBLESHOOTING FOR NETWORK CONNECTIONS
 Equipment does not respond to ping command
Problem Description
The equipment does not respond to a ping command.
Corrective Action
Check the network settings following the checklist below.
No.
1 Confirm that the TCP/IP protocol suite is
installed on the client computer.
2 Look at the NIC configuration page and
confirm that the TCP/IP settings are
correct. Is the IP address entered and
valid? Are the Gateway and Subnet
settings correct?
3 Reboot the equipment. Check the NIC
Configuration page that is printed out. Are
the TCP/IP settings correct?
4 Try to ping the equipment again. Did the
equipment respond to the ping?
5 Can you ping the equipment from any
other computer within the same network?
If not, the equipment might have an IP
address that is out of range or invalid.
6 Can you ping to another computer within
the same network?
7 If you have customized the device name,
you can check if the NIC is functional by
restoring the default settings. When the
equipment automatically reboots and an
NIC Configuration page is printed, does
the device name include the NIC's unit
serial number?
8 Check link activities on the port being
used by the equipment and also the
integrity of the network cable, hub, or
switch that is connecting the equipment
to the network. Replace any network
components that you suspect are faulty.
Can you ping the equipment now?
42 Locating the Equipment in the Network
Check... Yes No
Next Refer to the networking section of your

Step operating system documentation.

Enter the correct TCP/IP settings.
Next

Step

Next The settings are not binding, contact your

Step service representative.

Next
End Step

Contact your network specialist for a valid
Next
IP address for the equipment.

Step

Next Check the computer's protocol settings to

Step make sure the gateway and subnet

settings are correct.
The NIC is faulty or improperly installed.
Contact your service representative.
Next

Step

Contact your service representative.

End
Corrective Action