Toshiba E-Studio 557 Manual page 6

Client Problems ..................................................................................................................... 64
Checking the client status.................................................................................................... 64
Hardware Problems................................................................................................................ 65
Print jobs not output ............................................................................................................ 65
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems ................................................................................................................ 68
Cannot E-mail my scans...................................................................................................... 68
Cannot find the data saved in the shared folder.................................................................. 68
Cannot perform scanning from a PC with Office 2013 ........................................................ 68
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 70
e-Filing Web Utility terminates the session.......................................................................... 70
Numerous sub windows repeatedly appear ........................................................................ 70
Displaying the items in the Contents Frame takes a long time............................................ 70
Error messages ................................................................................................................... 71
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 74
Cannot locate the equipment in the network ....................................................................... 74
Cannot locate the equipment with Local Discovery............................................................. 76
Equipment does not respond to ping command .................................................................. 78
LDAP Search and Authentication Problems........................................................................ 79
Network shutdown occurs or touch panel disabled after LDAP search............................... 79
LDAP authentication takes a long time................................................................................ 79
Printing Problems (Network Related) ................................................................................... 80
SMB print in a Windows operating system environment ..................................................... 80
Raw TCP or LPR print in a Windows operating system environment ................................. 81
IPP print in a Windows operating system environment ....................................................... 81
Novell print in a NetWare environment................................................................................ 82
Macintosh environment ....................................................................................................... 83
UNIX/Linux environment...................................................................................................... 83
Network Fax (N/W-Fax) Driver Problems.............................................................................. 84
N/W-Fax Driver Installation Error Messages ....................................................................... 84
N/W-Fax Driver General Errors ........................................................................................... 85
Client Software Authentication Problems............................................................................ 87
Cannot log in using client software...................................................................................... 87
Printing can be made even with incorrect user name and password .................................. 87
Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab........................................................... 90
Error Messages ...................................................................................................................... 92
Error Codes............................................................................................................................. 94
Error codes on print jobs ..................................................................................................... 94
Error codes on transmission and reception ......................................................................... 95
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