Equipment Does Not Respond To Ping Command - Toshiba E-Studio 655 Troubleshooting Manual

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Equipment does not respond to ping command

Problem Description
The equipment does not respond to a ping command.
Corrective Action
Check the network settings following the checklist below.
No. Check...
1 Confirm that the TCP/IP protocol suite is installed
on the client computer.
2 Look at the NIC configuration page and confirm
that the TCP/IP settings are correct. Is the IP
address entered and valid? Are the Gateway and
Subnet settings correct?
3 Reboot the equipment. Check the NIC
Configuration page that is printed out. Are the
TCP/IP settings correct?
4 Try to ping the equipment again. Did the
equipment respond to the ping?
5 Can you ping the equipment from any other
computer within the same network? If not, the
equipment might have an IP address that is out of
range or invalid.
6 Can you ping to another computer within the
same network?
7 If you have customized the device name, you can
check if the NIC is functional by restoring the
default settings. When the equipment
automatically reboots and an NIC Configuration
page is printed, does the device name include the
NIC's unit serial number?
8 Check link activities on the port being used by the
equipment and also the integrity of the network
cable, hub, or switch that is connecting the
equipment to the network. Replace any network
components that you suspect are faulty. Can you
ping the equipment now?
70 Locating the Equipment in the Network
Yes No Corrective Action
Refer to the networking section of your operating
Next Step
system documentation.
Enter the correct TCP/IP settings.
Next Step
The settings are not binding, contact your service
Next Step
representative.
Next Step
End
Contact your local network specialist for a valid IP
address for the equipment.
Next Step
Check the computer's protocol settings to make
Next Step
sure the gateway and subnet settings are correct.
The NIC is faulty or improperly installed. Contact
your service representative.
Next Step
Contact your service representative.
End