Equipment Does Not Respond To Ping Command; Ldap Search And Authentication Problems; Network Shutdown Occurs Or Touch Panel Disabled After Ldap Search; Ldap Authentication Takes A Long Time - Toshiba e-STUDIO287CS User Manual

Equipment does not respond to ping command

Problem Description
The equipment does not respond to a ping command.
Corrective Action
Check the network settings following the checklist below.
No. Check...
1 Confirm that the TCP/IP protocol suite is installed on the
client computer.
2 Look at the NIC configuration page and confirm that the
TCP/IP settings are correct. Is the IP address entered
and valid? Are the Gateway and Subnet settings correct?
3 Reboot the equipment. Check the NIC Configuration
page that is printed out. Are the TCP/IP settings correct?
4 Try to ping the equipment again. Did the equipment
respond to the ping?
5 Can you ping the equipment from any other computer
within the same network? If not, the equipment might
have an IP address that is out of range or invalid.
6 Can you ping to another computer within the same
network?
7 If you have customized the device name, you can check
if the NIC is functional by restoring the default settings.
When the equipment automatically reboots and an NIC
Configuration page is printed, does the device name
include the NIC's unit serial number?
8 Check link activities on the port being used by the
equipment and also the integrity of the network cable,
hub, or switch that is connecting the equipment to the
network. Replace any network components that you
suspect are faulty. Can you ping the equipment now?

LDAP Search and Authentication Problems

Network shutdown occurs or touch panel disabled after LDAP search

Problem Description
After performing the LDAP search, the network shutdown occurs or the touch panel is disabled.
Corrective Action
Try the checklist below. If the problem remains unsolved, contact your dealer.
No. Check...
1 Is the LDAP server correctly running?
2 Is the LDAP server setting correctly set?

LDAP authentication takes a long time

Problem Description
It takes a long time to perform LDAP authentication on the touch panel.
Corrective Action
Try the checklist below. If the problem remains unsolved, contact your dealer.
TROUBLESHOOTING FOR NETWORK CONNECTIONS
Yes No Corrective Action
Refer to the networking section of your operating system
Next Step


documentation.
Enter the correct TCP/IP settings.
Next Step


The settings are not binding, contact your dealer.
Next Step


Next Step
End

Contact your local network specialist for a valid IP
Next Step
 address for the equipment.

Check the computer's protocol settings to make sure the
Next Step


gateway and subnet settings are correct.
The NIC is faulty or improperly installed. Contact your
dealer.
Next Step


Contact your dealer.
End 
Yes No Corrective Action
Next Step Confirm that the LDAP server is correctly running.


Enter the correct LDAP setting. Re-enter the correct
End 
password carefully because it is displayed by asterisks.
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