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Toshiba E-Studio 655 Troubleshooting Manual

Multifunctional digital systems
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MULTIFUNCTIONAL DIGITAL SYSTEMS

Troubleshooting Guide

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  Summary of Contents for Toshiba E-Studio 655

  • Page 1: Troubleshooting Guide

    MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide...
  • Page 2 ©2009 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 3: Preface

    Preface Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that makes the best use of the e-STUDIO’s functions.
  • Page 5: Table Of Contents

    CONTENTS Preface............................1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel ................8 Clearing a Paper Jam ......................11 Locating a paper jam ......................11 Clearing a paper jam ......................12 Paper jam in the Reversing Automatic Document Feeder (Lower) ........13 Paper jam in the Reversing Automatic Document Feeder (Upper) ........
  • Page 6 Startup page not printed ...................... 60 Print jobs not output ......................60 Chapter 4 TROUBLESHOOTING FOR SCANNING Scanning Problems ........................ 62 Cannot E-mail my scans...................... 62 Cannot find the data saved in the shared folder..............62 Chapter 5 TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems....................
  • Page 7 Regular Maintenance ......................96 INDEX ..................................97 CONTENTS...
  • Page 8 CONTENTS...
  • Page 9 TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot problems with paper, toner and other finishing processes. This chapter also describes how to supply the paper, toner and staples. Messages Displayed on the Touch Panel ................8 Clearing a Paper Jam......................11 Locating a paper jam ............................
  • Page 10: Messages Displayed On The Touch Panel

    1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel When a message appears on the touch panel, see the table below to solve the problem. Message Problem Description Corrective Action Close *** cover. The cover indicated by *** is open. Check the cover on the touch panel and close it.
  • Page 11 1 TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Check staple cartridge No staples are left in the stapler of the Refill the staples. finisher. P.42 “Refilling With Staples” Examine Stapler Staple jam has occurred in the stapler Remove the jammed staples. of the finisher.
  • Page 12 1 TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action The number of originals exceeds the The number of originals to be Reduce the number of originals to be scanned, and limits. scanned has exceeded the limit of try again. The scanned data are deleted.
  • Page 13: Clearing A Paper Jam

    1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam Locating a paper jam The equipment stops copying when the original or copy paper is jammed. Paper jams are notified on the touch panel as follows: Error code Error message Guidance for clearing paper jams Paper jam symbols The paper jam symbol helps you locate the paper jam.
  • Page 14: Clearing A Paper Jam

    1 TROUBLESHOOTING FOR THE HARDWARE Clearing a paper jam Remove paper jammed inside the equipment after you have cleared all other jams. If you fail to clear all other jams first, the jammed paper may be torn and left inside the equipment. Clear the paper jam Clear the paper jam following the guidance shown on the touch panel.
  • Page 15: Paper Jam In The Reversing Automatic Document Feeder (Lower)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Do not touch the transfer belt. Do not touch the transfer belt when you removing the paper jammed inside the equipment. Doing so may cause damage on the equipment or result in a poor output.
  • Page 16: Paper Jam In The Reversing Automatic Document Feeder (Upper)

    1 TROUBLESHOOTING FOR THE HARDWARE Close the Reversing Automatic Document Feeder. Paper jam in the Reversing Automatic Document Feeder (Upper) Raise the lever and open the upper cover. Remove the original. Turn the dial to remove the original. Open the transport guide and remove the original. Clearing a Paper Jam...
  • Page 17: Paper Jam In The Bypass Tray

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the transport guide. Raise the original feeder tray, and remove the original under the guide plate. Lower the original feeder tray. Close the upper cover. Paper jam in the bypass tray Pull out the jammed paper in the bypass tray.
  • Page 18: Paper Jam In The External Large Capacity Feeder (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE Paper jam in the External Large Capacity Feeder (optional) Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder. Separate the External Large Capacity Feeder (optional) from the equipment. Move it slowly while pushing the lock lever.
  • Page 19: Paper Jam In The Finisher, Hole Punch Unit And Inserter (All Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the feeder tray and connect the External Large Capacity Feeder to the equipment. Slowly move the External Large Capacity Feeder placing your hands on the positions shown in the figure. Paper jam in the Finisher, Hole Punch Unit and Inserter (all optional) Separate the finisher from the equipment.
  • Page 20 1 TROUBLESHOOTING FOR THE HARDWARE When the Inserter is installed, pull out the lever to open its jam access cover. Remove the jammed paper. Close the jam access cover of the Inserter. Open the lower cover of the Inserter. Remove the jammed paper. Close the lower cover.
  • Page 21 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Open the upper cover of the finisher. Pull the knob 1 to open the buffer roller cover, and then remove the jammed paper. Pull the knob up in the rear side of the finisher to open the guide.
  • Page 22 1 TROUBLESHOOTING FOR THE HARDWARE Remove the jammed paper. Remove paper that sticks out from the paper exit side of the finisher. Close the upper cover of the finisher. Return the paper feed tray of the Inserter to its original position. When the Saddle Stitch Finisher and the Inserter are installed together, open the front cover of the Inserter.
  • Page 23 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the guide plate. When the Saddle Stitch Finisher and the Inserter are installed together, close the lower cover of the Inserter. When the Saddle Stitch Finisher is installed, open the lower cover of the Saddle Stitch Finisher.
  • Page 24: Paper Jam Inside Of The Equipment

    1 TROUBLESHOOTING FOR THE HARDWARE Remove the jammed paper. Close the paper exit cover of the saddle stitch unit and the lower cover of the Saddle Stitch Finisher. Connect the finisher to the equipment. Connect the finisher with the equipment while pressing the lock lever. Place your hand on portion A in the figure and then move the finisher carefully.
  • Page 25 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Remove the jammed paper from the drawer. Open the paper source drawer and remove the jammed paper. Close the drawer and the paper feed cover. Open the bypass cover. Remove the jammed paper. Close the bypass cover.
  • Page 26 1 TROUBLESHOOTING FOR THE HARDWARE When the finisher is installed, separate it from the equipment. Separate the finisher from the equipment while pressing the lock lever. Place your hand on portion A in the figure and then move the finisher carefully.
  • Page 27 1 TROUBLESHOOTING FOR THE HARDWARE TROUBLESHOOTING FOR THE HARDWARE Turn the green knob of the fuser unit counterclockwise to remove the jammed paper. Close the exit cover. When the finisher is installed, connect it with the equipment. Connect the finisher with the equipment while pressing the lock lever. Place your hand on portion A in the figure and then move the finisher carefully.
  • Page 28: Clearing Paper Jams Caused By A Wrong Paper Size Setting

    1 TROUBLESHOOTING FOR THE HARDWARE Close the fuser unit cover slowly. Open the duplexer guide. Remove the jammed paper. Close the duplexer guide. Push the transfer/transport unit into the equipment carefully while holding its lever. Then turn the lever counterclockwise by 90 degrees to lock it. Close the front cover of the equipment.
  • Page 29 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE In this case, just clearing the jammed paper does not prevent another paper jam. Be sure to follow the procedure below. During the operation, the guidance for clearing the paper jam on the touch panel is not displayed. Take notes of the following before operation: where the paper jam occurred and for which drawer the paper size setting is incorrectly registered.
  • Page 30 1 TROUBLESHOOTING FOR THE HARDWARE Press the [USER] tab to enter the [USER] menu and press [DRAWER]. Press the drawer button indicated in the message. Press the paper size button for the paper that is set in the drawer. Press the [USER FUNCTIONS] button to return to the basic menu and try copying or printing again.
  • Page 31 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Jam when making copies or prints (using the bypass tray) Press the [POWER] button on the control panel until a sound is heard. “Shutdown in progress” appears on the menu. After a while, the power of the equipment is turned OFF.
  • Page 32 1 TROUBLESHOOTING FOR THE HARDWARE Close the drawer and turn on the main power switch. The equipment starts warming-up. Check the paper size registered to the drawer indicated in the message by means of the drawer button on the touch panel. Place the paper in the drawer indicated in the message.
  • Page 33: Clearing A Staple Jam

    1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Staple Jam When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the procedure below. P.31 “Staple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028” P.32 “Staple jam in the Saddle Stitch Finisher MJ-1029”...
  • Page 34: Staple Jam In The Saddle Stitch Finisher Mj-1029

    1 TROUBLESHOOTING FOR THE HARDWARE Holding the knob, raise the guide, and return it to its original position. Fit the staple cartridge into the stapler. Insert the cartridge until the lever of the stapler goes up to be fixed securely. Close the front cover of the finisher.
  • Page 35 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Lower the guide while holding the knob. Do not touch the stapling area (A in the figure). The actual needle point could cause you personal injury. Remove any jammed staples with something sharp. Holding the knob, raise the guide, and return it to its original position.
  • Page 36: Staple Jam In The Saddle Stitch Unit

    1 TROUBLESHOOTING FOR THE HARDWARE Staple jam in the saddle stitch unit Open the lower cover of the Saddle Stitch Finisher. Slowly pull out the saddle stitch unit. Pull the stapler handle on the saddle stitch unit toward you to unlock it. Then turn the stapler clockwise by 60 degrees.
  • Page 37 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Remove the jammed staples. Do not touch the stapling area (A in the figure). The actual needle point could cause you personal injury. Push the knob (2) to return it to its original position. Make sure that the lever (1) is latched on the shutter.
  • Page 38 1 TROUBLESHOOTING FOR THE HARDWARE Close the lower cover of the Saddle Stitch Finisher. Test stapling starts automatically. Test stapling is necessary to prevent void stapling. Note that the test stapling starts automatically when the two requirements in step 11 are met with the lower cover of the Saddle Stitch Finisher closed. If the test stapling does not start, make sure to check the two requirements again.
  • Page 39: Replacing A Toner Cartridge

    When the toner cartridge runs out, the message “Open the toner cover Install new toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message. To assure an optimal printing performance, we recommend that you use TOSHIBA toner cartridges. Never attempt to incinerate toner cartridges.
  • Page 40 1 TROUBLESHOOTING FOR THE HARDWARE You can replace a toner cartridge while the print function is in operation when “Open the toner cover Install new toner cartridge” is displayed. Some toner remains in the toner cartridge while the message “Toner near Empty” is displayed. Although you can replace the toner cartridge with a new one, make sure you follow the procedure P.40 “Replacing a “Near Empty”...
  • Page 41 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Holding the new toner cartridge horizontally, pull out the seal in the direction of the arrow. Install a new toner cartridge into the toner cartridge holder. When inserting the toner cartridge, be sure that the shutter of the toner cartridge and the label on the equipment side (both in orange) are aligned.
  • Page 42: Replacing A "Near Empty" Toner Cartridge

    1 TROUBLESHOOTING FOR THE HARDWARE Replacing a “Near Empty” toner cartridge The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge. Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You can replace the toner cartridge with a new one, but if you do so, make sure to follow the procedure below.
  • Page 43 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Press [REPLACE TONER CARTRIDGE]. To replace a toner cartridge, press [YES]. To cancel, press [NO]. Replace the toner cartridge. P.37 “Replacing a Toner Cartridge” for the correct procedure. Press [FINISH]. Press the [USER FUNCTIONS] or [COPY] button on the control panel. The menu returns to the BASIC menu.
  • Page 44: Refilling With Staples

    1 TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out. P.42 “Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 staples” P.43 “Refilling Saddle Stitch Finisher MJ-1029 staples”...
  • Page 45: Refilling Saddle Stitch Finisher Mj-1029 Staples

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Pull out the seal bundling the staples straight. Fit the staple cartridge into the stapler. Insert the cartridge until the lever of the stapler goes up to be fixed securely. Close the front cover of the finisher. If the message “Check staple cartridge”...
  • Page 46 1 TROUBLESHOOTING FOR THE HARDWARE Press the buttons on both sides of the staple cartridge to open the cover. Pull out the empty staple case. Fit the new staple case into the staple cartridge. Push the staple case into the cartridge until it clicks. In this step, do not remove the seal bundling the staples.
  • Page 47: Refilling Saddle Stitch Unit Staples

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the front cover of the finisher. If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 8. Refilling saddle stitch unit staples When the staples of the saddle stitch unit stapler in the Saddle Stitch Finisher have run out, refill them following the procedure below.
  • Page 48 1 TROUBLESHOOTING FOR THE HARDWARE Fit the new cartridges. Insert each cartridge until it is caught by the latch and is fixed with a click. Unlock the stapler of the saddle stitch unit by pulling its handle toward you, and lower the stapler to its original position.
  • Page 49: Cleaning The Hole Punch Dust Bin

    1 TROUBLESHOOTING FOR THE HARDWARE Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below. Open the Hole Punch Unit cover. Pull out the hole punch dust bin. Dispose of the paper punchings.
  • Page 51: Troubleshooting For Copying

    TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output. Copying Problems........................50...
  • Page 52: Copying Problems

    2 TROUBLESHOOTING FOR COPYING Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output. Problem Description Cause Corrective Action Functions cannot be set. Another function that is unavailable Some functions cannot be combined. for the combination has already been For details, refer to Chapter 8 of the Copying Guide.
  • Page 53 2 TROUBLESHOOTING FOR COPYING 2.TROUBLESHOOTING FOR COPYING Problem Description Cause Corrective Action Copied image has black streaks The scanning area or guides are Clean them. in the horizontal direction. stained. P.96 “Regular Maintenance” Copying Problems...
  • Page 55 TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing. Print Job Problems ........................ 54 Clearing print job errors ............................54 Cannot remember the document password for a Private Print job...............55 Printer Driver Problems ......................56 Cannot print (port setting problems) ........................56 Cannot print (SNMP Community Name problems)....................56 Command line options not processed ........................56 Retrieval of printer configuration failed .........................57...
  • Page 56: Print Job Problems

    3 TROUBLESHOOTING FOR PRINTING Print Job Problems This section describes how to clear the print jobs errors. Clearing print job errors Problem Description A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the drawers of the equipment.
  • Page 57: Cannot Remember The Document Password For A Private Print Job

    3 TROUBLESHOOTING FOR PRINTING 3.TROUBLESHOOTING FOR PRINTING Cannot remember the document password for a Private Print job Problem Description I cannot remember the document password for my Private Print job. Corrective Action The document password for a Private Print job is never shown, once the job has been sent to the equipment. To print the failed Private Print job, submit the document again as a new Private Print job.
  • Page 58: Printer Driver Problems

    3 TROUBLESHOOTING FOR PRINTING Printer Driver Problems This section describes the troubleshooting for the printer drivers. For the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide. Cannot print (port setting problems) Problem Description I cannot perform printing with the equipment.
  • Page 59: Retrieval Of Printer Configuration Failed

    3 TROUBLESHOOTING FOR PRINTING 3.TROUBLESHOOTING FOR PRINTING Retrieval of printer configuration failed Problem Description When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed. Corrective Action The printer driver cannot communicate with the equipment. Try the steps in the checklist below. Check...
  • Page 60: Network Connection Problems

    3 TROUBLESHOOTING FOR PRINTING Network Connection Problems This section describes the troubleshooting for printing in the network connection environment. See also the checklists by types of printing and operating systems on P.72 “Printing Problems (Network Related)” Cannot print with the equipment (network connection problems) Problem Description I cannot perform printing with the equipment.
  • Page 61: Client Problems

    3 TROUBLESHOOTING FOR PRINTING Client Problems This section describes how to identify and correct the problems caused by the clients* connected to the equipment. One of the common examples of clients is a computer that sends a print job to the equipment and make it perform printing. Checking the client status Problem Description The printing problems are caused by the printer driver settings, network settings, errors in the network connections, and...
  • Page 62: Hardware Problems

    3 TROUBLESHOOTING FOR PRINTING Hardware Problems This section describes troubles caused by the hardware device (the equipment). If an icon or a message indicating an error is not displayed, or the problems on printer drivers or the network connection cannot be specified, a hardware problem is a possible cause of the trouble. The following are common factors involved in the hardware problems: System board, cables, and connectors The equipment, and its (optional) components such as the duplexing unit or the Finisher...
  • Page 63: Troubleshooting For Scanning

    TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning. Scanning Problems........................ 62 Cannot E-mail my scans ............................62 Cannot find the data saved in the shared folder....................62...
  • Page 64: Scanning Problems

    4 TROUBLESHOOTING FOR SCANNING Scanning Problems This section describes troubleshooting for using scan data. Cannot E-mail my scans Problem Description I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address.
  • Page 65 TROUBLESHOOTING FOR e-Filing This chapter describes how to troubleshoot the problems on e-Filing. e-Filing Web Utility Problems....................64 e-Filing Web Utility terminates the session......................64 Numerous sub windows repeatedly appear ......................64 Displaying the items in the Contents Frame takes a long time................64 Error messages ..............................65...
  • Page 66: E-Filing Web Utility Problems

    5 TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message. e-Filing Web Utility terminates the session Problem Description The message “This operation will end your e-Filing session.”...
  • Page 67: Error Messages

    5 TROUBLESHOOTING FOR e-Filing 5.TROUBLESHOOTING FOR e-Filing Error messages See the table below to troubleshoot the problem if a message appears. Message Corrective Action Internal error occurred. Please restart e-Filing. Turn OFF and then ON the power of the equipment and then try again.
  • Page 68 5 TROUBLESHOOTING FOR e-Filing Message Corrective Action The document is being used. Please try again later. The selected document is being used by another user. Try again after the other user has finished using the document. File format doesn’t correspond. Please contact Administrator. Contact your administrator to convert the archive file and try again.
  • Page 69 TROUBLESHOOTING FOR NETWORK CONNECTIONS This chapter describes how to troubleshoot the problems on network connections. Locating the Equipment in the Network................68 Cannot locate the equipment in the network ......................68 Cannot locate the equipment with Local Discovery....................69 Equipment does not respond to ping command ....................70 LDAP Search and Authentication Problems................
  • Page 70: Locating The Equipment In The Network

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network Cannot locate the equipment in the network Problem Description I cannot locate the equipment in the network. Corrective Action Improper settings may cause the problems in locating the equipment in the network. Try the checklist below to detect the cause of the problem.
  • Page 71: Cannot Locate The Equipment With Local Discovery

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 6.TROUBLESHOOTING FOR NETWORK CONNECTIONS Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment. Corrective Action The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book Viewer, Backup/Restore Utility, or Remote Scan driver cannot automatically discover the equipment over the network, the most likely cause is limitations of the protocols supported by the computer.
  • Page 72: Equipment Does Not Respond To Ping Command

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command. Corrective Action Check the network settings following the checklist below. No. Check... Corrective Action Confirm that the TCP/IP protocol suite is installed Refer to the networking section of your operating Next Step on the client computer.
  • Page 73: Ldap Search And Authentication Problems

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS LDAP Search and Authentication Problems Network shutdown occurs or touch panel disabled after LDAP search Problem Description After performing the LDAP search, the network shutdown occurs or the touch panel is disabled. Corrective Action Try the checklist below. If the problem remains unsolved, contact your service representative. No.
  • Page 74: Printing Problems (Network Related)

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Printing Problems (Network Related) Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP environment using a DHCP server to assign IP address dynamically to devices. Using the default settings also assures an easier network implementation, although you may be required to customize the settings to accommodate them in your particular environment.
  • Page 75: Ipp Print In A Windows Operating System Environment

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 6.TROUBLESHOOTING FOR NETWORK CONNECTIONS IPP print in a Windows operating system environment No. Check... Corrective Action Are the IP address properties correctly set? Next Step Set up the IP address correctly. Is the HTTP server on the equipment enabled? Enable the HTTP server in the HTTP Network Next Step Service.
  • Page 76: Macintosh Environment

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Macintosh environment No. Check... Corrective Action Is AppleTalk enabled on the equipment? Next Step Enable AppleTalk. Are the IP address properties correctly set? Next Step Set up the IP address correctly. Is the equipment available in the Chooser when Make sure that the AppleTalk zone is supported Next Step you click the LaserWriter 8 printer icon?
  • Page 77: Network Fax (N/W-Fax) Driver Problems

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Network Fax (N/W-Fax) Driver Problems This section describes the troubleshooting for the Network Fax (N/W-Fax) driver. N/W-Fax Driver Installation Error Messages For information on the installation of the N/W-Fax driver, refer to the Software Installation Guide. Setup needs to copy Windows NT files Problem description The wrong port type was selected from the Printer Ports dialog.
  • Page 78: N/W-Fax Driver General Errors

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS This port is currently in use Problem description The driver was either opened, printing a job, or in use by another printer or application, when you attempted to delete it. Corrective action Make sure all print jobs have been completed before deleting a port. If there are still problems, exit all applications and try again.
  • Page 79 CHECKING THE EQUIPMENT STATUS WITH TopAccess This chapter describes how to check the status of the equipment with TopAccess. Hardware Status Icons on TopAccess [Device] Tab ............78 Error Messages ........................80 Error Codes..........................84 Error codes on print jobs ............................84 Error codes on transmission and reception ......................86 Error codes on scan jobs............................89...
  • Page 80: Hardware Status Icons On Topaccess [Device] Tab

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess [Device] Tab When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status information appear near the graphic image of the equipment on the TopAccess [Device] tab. The following are the icons to appear and the descriptions for them.
  • Page 81 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Paper Empty This icon indicates no paper is left in a drawer. Refer to the Copying Guide. Paper Jam This icon indicates a paper jam occurred. It also indicates the location of the paper jam. P.11 “Clearing a Paper Jam”...
  • Page 82: Error Messages

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Messages When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action. TopAccess Message Corrective Action Front Cover Open - Please Close Cover. Close the front cover. Paper Feeding Cover Open - Please Close Cover.
  • Page 83 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess TopAccess Message Corrective Action Expired scan documents deleted from share folder. Expired documents are deleted automatically from the “SCAN” folder in the “SHARE_FILE” folder. Expired Sent Fax documents deleted from share folder. Expired documents are deleted automatically from the “TXFAX” folder in the “SHARE_FILE”...
  • Page 84 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess TopAccess Message Corrective Action Active Directory Domain - Verification of the Ticket has failed Verify the user name and password and try again. If the problem persists please contact the administrator. Active Directory Domain-The Domain specified could not be found Enter the correct domain name in network settings. If the problem persists please contact the administrator for the correct realm name for your server.
  • Page 85 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess TopAccess Message Corrective Action Encapsulation mode mismatch Check the IPsec mode (Transport/Tunnel) in MFP and peer. Peer IP Address mismatch Remote Traffic selector mismatch. Check the destination address/ port in IPsec filter. Local IP Address mismatch Local traffic selector mismatch.
  • Page 86: Error Codes

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Codes TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an error you might encounter.
  • Page 87 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Limit over error (Color) The number of prints has exceeded the one specified for the user code, A2A1 or users (guests) are not authorized to perform color printing. Clear the limit counter, or authorize users so that they can perform color printing.
  • Page 88: Error Codes On Transmission And Reception

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error codes on transmission and reception Error Code Problem Description Corrective Action 0011 Paper jam Clear the jammed printing paper. 0012 Original jam Clear the jammed original. 0013 Door open Firmly close the open door. 0020 Power interruption Check the power interruption report.
  • Page 89 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action SMTP server connection error Ask your administrator to set the login name or password of the SMTP 1C69 server and perform the job again. Check whether the SMTP server is operating properly.
  • Page 90 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Offramp security error Confirm that the specified fax numbers are registered in the address book of the equipment. If not, register the fax numbers in the address 3C60-3C62 book and ask the sender to resend the Email with the correct fax numbers.
  • Page 91: Error Codes On Scan Jobs

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error codes on scan jobs The error indications on scan jobs are done as follows: On TopAccess log list, messages indicating the status are displayed. On the touch panel of the equipment, error codes are displayed. See the listings below. Error Code Problem Description Corrective Action...
  • Page 92 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action SMTP authentication error Confirm that the login name and password are correct. 2C71 If SSL is enabled, make sure that the SSL port number is correctly set. POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 2C72...
  • Page 93 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Failed to connect to network destination. Check Make sure that the network folder is shared in your destination path. network and retry the scan. If the error still occurs, ask 2D62 your administrator to check whether the IP address or path of the server is correct.
  • Page 94 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Insufficient Memory. Turn the power OFF and then back ON. Retry the scan. 2B90 If the error still occurs, contact your service representative. Invalid Box password specified. Make sure that the password is correct and retry the scan, or reset the password and retry the scan.
  • Page 95 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment. This chapter also describes the daily care for the equipment. When You Think Something Is Wrong With the Equipment..........94 General operations ...............................94 Originals and paper ..............................95 Regular Maintenance ......................
  • Page 96: Chapter 8 When Something Is Wrong With The Equipment

    8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment, check the following items. To see the functions of the equipment such as copy or print, refer to their operator’s manuals (the Copying Guide and the Printing Guide respectively).
  • Page 97: Originals And Paper

    8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 8.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Originals and paper Problem Description Cause Corrective Action The original is jammed. The original is unavailable on the Check whether the original is available on the equipment. equipment.
  • Page 98: Regular Maintenance

    8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Regular Maintenance We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions. Be careful not to scratch the portions when cleaning them. When cleaning the surface of the equipment, do not use such organic solvents as thinner or benzine.
  • Page 99 INDEX ............58 ............75 AppleTalk print N/W-Fax driver ...... 40 “Near Empty” toner cartridge - replacing ............ 75 Network Fax driver ............... 73 Cleaning Novell print ..........47 hole punch dust bin ..........96 regular maintenance ..............59 ..............11 Clients Paper jam ..........56 .......
  • Page 100 ............94 User information INDEX...
  • Page 101 DP-5550/6550/7550/8550 OME080169A0...
  • Page 102 MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide 2-17-2, HIGASHIGOTANDA, SHINAGAWA-KU, TOKYO, 141-8664, JAPAN R081120G7801-TTEC Ver01 2009-12 ©2009 TOSHIBA TEC CORPORATION All rights reserved...

This manual is also suitable for:

E-studio 555E-studio 755E-studio 855