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Table 16. Intervention Required Conditions relating to tape drives in the library (continued)
Intervention Required Condition
Message
Device xxx has failed. A service call is needed.
Probable Cause
A load or unload failure was detected on tape device xxx
and the automatic recovery process was not able to
successfully complete the operation. The device is no
longer available for use and requires service.
Table for Intervention Conditions of Other Library Components
Table 17. Intervention Required Conditions relating to other library components
Intervention Required Condition
Message
A cartridge could not be released from gripper x.
Probable Cause
The cartridge in gripper x remained in the gripper after an
attempt was made to put it in a cell or device. This may
be because of a damaged cartridge, alignment of the
library or a failing gripper. The gripper remains available
for use after the cartridge is removed.
Message
Gripper failure on gripper x.
Probable Cause
Gripper x has repeatedly failed to release a cartridge.
Service is required.
Message
The gripper configuration has changed. The library
must be re-taught.
Probable Cause
The second gripper has either been installed or removed
from the library, but the library has not been re-taught.
Damage to the library can result if the library is not
re-taught.
Message
An emergency stop has occurred.
Probable Cause
If an enclosure door is opened while the library is in Auto
mode, an emergency stop is performed.
Resolution Actions
Although the intervention message can be cleared from
the list of actions, the device failure will remain. Further
attempts to use the device will re-display the intervention
required message.
Resolution Actions
1. Place the library system in pause mode.
2. Open the appropriate enclosure door.
3. Remove the cartridge from the indicated gripper.
4. Place the cartridge in the error recovery cell. The
error recovery cell is cell 1A1. (Cell 1A3 if dual
grippers are installed in the library.)
5. Close the enclosure door.
6. Place the library system in auto mode.
1. Place the library system in pause mode.
2. Open the appropriate enclosure door.
3. Remove the cartridge from the indicated gripper.
4. Place the cartridge in the error recovery cell. The
error recovery cell is cell 1A1. (Cell 1A3 if dual
grippers are installed in the library.)
5. Close the enclosure door.
6. Place the library system in auto mode.
7. Call your service representative.
1. Call your service representative.
2. The library system must be put in service mode and
re-taught to show the current gripper configuration.
3. This condition cannot be cleared by selecting it from
the list of actions. Instead, this condition is cleared
automatically by the library system when it is
re-taught.
1. Determine what caused the stop. The usual cause is
an open enclosure door, check the System Summary
window item Enclosure Doors to see if one or more
doors are open.
2. Close the enclosure door(s).
3. Place the library system in Auto mode.
Chapter 8. Problem Determination Procedures
285
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