Warranty Agreement - Laguna Bay Spas Spa Owner's Manual

Warranty Information
Normally, problems associated with material and workmanship can and will be repaired.
If the spa surface is repaired, the repair is limited to the affected area only, and there
is no guarantee against discoloration or fading. The decision to repair will be made by
the MANUFACTURER and its field representative after review of the facts, pictures,
or any other data presented by the dealer or the customer. In all cases, pictures of the
effected area and foundation of the spa must be provided before any decisions to repair
or replace are made. In the unlikely event of a spa replacement, all warranties (including
but not limited to shell, acrylic, equipment and plumbing) date back to the original date
of sale. If it is determined that the shell is to be replaced, the same conditions and terms
as outlined in the shell warranty section apply. It is the responsibility of the spa owner
to insure that the spa is accessible for repairs. MANUFACTURER is not responsible for
any cost associated with making spa accessible for repairs. If parts are required for repair,
MANUFACTURER is not responsible for the cost of shipping of parts under the terms of
this warranty agreement.
STRUCTURE (SHELL)/SURFACE (ACRYLIC) REPAIR WARRANTY PROCEDURES
THE LAGUNA BAY SPAS TECHNICAL SUPPORT DEPARTMENT WILL WORK
WITH YOU TO MAKE THE PROCESS AS SIMPLE AND EASY AS POSSIBLE. TO
ENSURE THE EFFICIENT PROCESSING OF STRUCTURE/SURFACE CLAIMS,
PLEASE FOLLOW THESE STEPS:
1. The MANUFACTURER relies upon the consumer and service technician to assist in
warranty claims and how best to work toward the consumer's satisfaction. If you have any
questions concerning a claim, you should call the LAGUNA BAY SPAS Customer Care
Department for assistance.
2. If the claim is determined to be valid you will need to submit to the LAGUNA BAY
SPAS Customer Care Department the proof of purchase and photographs of the damaged
spa and the surrounding area where the spa is supported. Customer Care will determine
the proper solution for repairing the spa. Photographs of the damaged spa should have the
following information attached:
* Spa Model
* Spa Serial Number
* Spa Color
* Date of Purchase
* Name of Customer
NOTE: MOST OF THE ABOVE INFORMATION IS PROVIDED ON THE ORIGINAL
INVOICE OF SPA.
3. Upon receiving the above information, LAGUNA BAY SPAS Customer Care will
evaluate it and make a decision on how the damage will be repaired. In all situations, a
repair is considered the appropriate course of action unless it is deemed irreparable. If the
spa cannot be repaired in the field and must be returned to the factory, approval must be
obtained from Customer Care Manager. Cost for removal of the defective spa and delivery
and installation of the replacement spa are the responsibility of the consumer and will not
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* Address of Customer
* Phone number of Customer
* Date of Delivery
* Thorough Description of
Problem