Laguna Bay Spas Spa Owner's Manual page 39

Warranty Information
Six Month Limited Manufacturer's Warranty
SPA WARRANTY POLICIES AND PROCEDURES
Important Notice: The following are not actual warranties, but detailed descriptions of
our warranty policies and procedures. Certain exclusions and disclaimers may apply to
these descriptions. Always read the warranty that comes with each spa. These policies
and procedures are subject to change at any time and without notice. Throughout this
document, LAGUNA BAY SPAS shall be referred to as the "MANUFACTURER". Each
spa warranty is given to the original consumer only and terminates upon transfer of
ownership. Commercial applications are excluded from all warranty.
LABOR WARRANTY
Labor is described as the work completed by a technician. MANUFACTURER will
be responsible for the costs associated for labor for all warranty repairs for six (6)
months from the original date of purchase. THIS WARRANTY IS GIVEN TO THE
ORIGINAL CONSUMER AND TERMINATES UPON TRANSFER OF OWNERSHIP.
COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS WARRANTY. It is
the responsibility of the spa owner to insure that the spa is accessible for repairs.
MANUFACTURER is not responsible for any cost associated with making spa accessible
for repairs. If parts are required for repair, MANUFACTURER is not responsible for the
cost of shipping of parts under the terms of this warranty agreement.
SURFACE WARRANTY
The spa surface is defined as the exposed material finish. The MANUFACTURER
warrants the spa surface to be free from defects in material and workmanship, such as
blistering, cracking, or delamination, under normal use and maintenance for a period
of five (5) years from the original date of purchase. This is a full warranty for the first
2 years, and shall be pro rated for the remaining three years with the original owner
responsible for the following percentages of the replacement or repair: 40% for year 3
60% for year 4, and 80% for year 5.
The spa must be set on a level cement slab and/or a level deck surface that is sufficient
to support the entire length and width of the spa. Standard building practices must
be followed. Damage caused by failure to have a properly levelled and supported
foundation under the spa is not covered under warranty. The MANUFACTURER does
not warrant against problems associated with prolonged standing water, prolonged
exposure to sunlight and/or use of any sanitation or ozone system not approved by the
MANUFACTURER. Damage to the spa surface caused by leaving the spa uncovered
and empty of water with direct exposure to sunlight will terminate this warranty. Any
alteration to any system, including but not limited to electrical, plumbing, or mechanical,
or over-use of chemicals, or any other problems caused by an external source are
not covered under warranty. Other exclusions may apply. Please read the warranty
thoroughly.
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