Avaya VPN Gateway User Manual page 8

Idle Timeout.............................................................................................................................................. 129
Chapter 11: Troubleshooting the AVG..............................................................................
Cannot Connect to VPN Gateway through Telnet or SSH........................................................................ 131
Verify the Current Configuration....................................................................................................... 131
Enable Telnet or SSH Access.......................................................................................................... 132
Check the Access List...................................................................................................................... 132
Check the IP Address Configuration................................................................................................ 132
Cannot Add an AVG to a Cluster.............................................................................................................. 133
Cannot Contact the MIP............................................................................................................................ 134
Check the Access List...................................................................................................................... 134
Add Interface 1 IP Addresses and MIP to Access List..................................................................... 135
The AVG Stops Responding..................................................................................................................... 135
Telnet or SSH Connection to the Management IP Address............................................................. 135
Console Connection......................................................................................................................... 136
A User Password is Lost........................................................................................................................... 136
Administrator User Password........................................................................................................... 136
Operator User Password.................................................................................................................. 136
Root User Password........................................................................................................................ 137
Boot User Password......................................................................................................................... 137
An ASA 310-FIPS Stops Processing Traffic............................................................................................. 137
Resetting HSM Cards on the ASA 310-FIPS............................................................................................ 139
An ASA 310-FIPS Cluster Must be Reconstructed onto New Devices..................................................... 141
A User Fails to Connect to the VPN.......................................................................................................... 144
aaa................................................................................................................................................... 145
dns.................................................................................................................................................... 146
ike..................................................................................................................................................... 146
ipsec................................................................................................................................................. 147
ippool................................................................................................................................................ 147
ssl..................................................................................................................................................... 148
tg...................................................................................................................................................... 148
upref................................................................................................................................................. 148
smb................................................................................................................................................... 149
ftp..................................................................................................................................................... 149
netdirect............................................................................................................................................ 150
netdirect_packet............................................................................................................................... 150
User Unable to Connect to the VPN Gateway through the Net Direct Client............................................ 151
Cannot download the Net Direct Zipped file from client PC...................................................................... 153
System Diagnostics................................................................................................................................... 153
Installed Certificates and Virtual SSL Servers.................................................................................. 153
Network Diagnostics......................................................................................................................... 154
Active Alarms and the Events Log File............................................................................................. 155
Error Log Files.................................................................................................................................. 156
Unable to download Net Direct from VPN server............................................................................. 156
Appendix A: Supported Ciphers........................................................................................
Cipher List Formats................................................................................................................................... 158
Modifying a Cipher List.............................................................................................................................. 159
Supported Cipher Strings and Meanings.................................................................................................. 159
8 User Guide
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April 2013