Printronix N7000 H-Series User Manual page 207

Table 13. N7000 H-Series Fault Messages Troubleshooting
Displayed Message
411:PARITY ERROR Yes
414:RIBBON STALL Yes
415:SHUTTLE JAM Yes
416:STACKER FULL Yes
417:STACKER JAM Yes
418:RBN INK LOW Yes
Change RBN Soon
419:RBN INK OUT Yes
Install New RBN
420:EXC RBN WEAR Yes
Install New RBN
423:OLD RIBBON Yes
Install New RBN
Can User
Explanation
Correct?
The printed output may
contain a random ?
(question mark) characters.
The controller board does
not detect ribbon movement.
No shuttle movement or
shuttle moving at the wrong
speed.
Status message: the power
paper stacker is full of paper.
This message is triggered if
there is paper inside the
throat of the stacker
elevator, but the elevator is
not moving.
Status message indicating
the Integrated Print
Management System is
enabled and ribbon ink level
is 2%.
Integrated Print
Management System
software has determined
that the ribbon is out of ink.
Status message that
displays when ribbon
reaches end of life, whether
the Integrated Print
Management System is
enabled or not.
The sensor detects a ribbon
that was previously declared
to be at the end of its service
life.
N7000 H-Series Printers Fault Messages
Solution
Check your printer serial
interface parameter settings; if
necessary, adjust them so that
they match the settings of the
attached host.
Check the ribbon path for jams.
Turn the Ribbon Tension Knob
clockwise a few rotations. If
necessary, install a new ribbon.
Check for obstruction to shuttle,
a twisted ribbon, or platen lever
closed too tightly. If fault source
is not apparent, contact your
authorized service
representative.
Unload the stacker. If fault
persists, contact your authorized
service representative.
1. Open the cabinet rear door
and check for obstructions
preventing elevator movement.
Remove any obstructions.
2. Run the print job again. If the
message appears again, contact
your authorized service
representative.
Install a new ribbon.
Install a new ribbon.
Install a new ribbon.
Install a new ribbon.
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