Printronix N7000 H-Series User Manual page 232

Chapter 7
Diagnosing Problems
Table 13. N7000 H-Series Fault Messages Troubleshooting
Displayed Message
E99 UNKNOWN INT
See User Manual
ERROR: CPLD NOT
PROGRAMMED
ERROR: DC
PROGRAM NOT
VALID
ERROR: DRAM AT
ADDRESS XXXXXXXX
ERROR: EC
PROGRAM NOT
VALID
ERROR: EC
STOPPED AT STATE
XXXX
ERROR: FLASH DID
NOT PROGRAM
ERROR: FLASH NOT
DETECTED
232
Can User
Explanation
Correct?
Yes An illegal or unsupported
instruction was attempted in
the application program.
No The Complex Programmable
Logic Device (CPLD) on the
controller board is not
programmed. The EC
cannot read the version bits
in the CPLD which tell the
EC which configuration
version is installed.
Yes The printer cannot find the
data controller program or
the validation checksum is
corrupt.
Yes The printer cannot find the
engine controller program or
the validation checksum is
corrupt.
The printer cannot find the
engine controller program or
the validation checksum is
corrupt.
No XXXX is a number from
0000 to 0010. The Engine
Controller has stopped and
is in the state identified by
the number displayed.
Yes The printer encountered an
error trying to program flash
memory.
No The printer could not find
flash memory.
Solution
1. Cycle Power. Run the
print job again. If the
message appears, load
the latest emulation
software.
2. Cycle power. Run the
print job again. If the
message appears,
record the display
message and send it to
your next higher support
facility.
Contact your authorized service
1
representative.
Download the program again. If
the message appears, contact
your authorized service
1
representative.
Download the program again. If
the message appears, contact
your authorized service
1
representative.
Download the program again. If
the message occurs again,
contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Download the program again. If
the message displays again,
contact your authorized service
1
representative.
Contact your authorized service
1
representative.