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Chapter
7
Diagnosing Problems
Table 12. N7000 STD ASCII LCD Fault Messages Troubleshooting
Displayed Message
RIBBON DRIVE
RIBBON STALL
RIBBON UNDER 2%
Change RBN Soon
RWP DOWNLOAD
Please Wait
SECURITY
VIOLATION*
SECURITY KEY NOT
DETECTED
SENDING PROGRAM
TO EC PROCESSOR
SHTL MISMATCH
Use Correct RBN
SHUT DRVR CIR*
See User Manual
SHUTL INV CMD*
SHUTL INV PARM*
202
Can User
Explanation
Correct?
No
The controller board does
not detect a ribbon drive
motor.
Yes
The controller board does
not detect ribbon
movement.
Yes
Status message
indicating the Integrated
Print Management
System is enabled and
ribbon ink level is 2%.
No
Status message
indicating the software in
the cartridge is being
updated. The user must
wait for the update to
complete.
No
Security code of PAL on
controller board does not
match code of firmware
on the controller board.
No
The security key is not
present or has failed.
No
Status message: the
printer is loading the
engine controller program
into the engine controller.
Yes
This message displays
when an Extended Life
Ribbon is mounted on a
500 lpm printer.
No
The shuttle driver circuit
on the controller board is
drawing too much
current.
No
Shuttle Invalid
Command. Firmware
error on controller board.
No
Shuttle Invalid
Parameter. Firmware
error on controller board.
Solution
Contact your authorized service
1
representative.
Check the ribbon path for jams.
Turn the Ribbon Tension Knob
clockwise a few rotations. If
necessary, install a new ribbon.
Install a new ribbon.
No action is required.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
No action is required.
Install Standard Life Ribbon.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
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