Citizen CL-S400DT User Manual page 52

Appendixes
Troubleshooting
Menu Setting Table (p.34)
Cleaning (p.50)
Media Thickness Adjustment
(p.48)
Media Width Adjustment (p.49)
Installing the Media (p.22)
Cleaning (p.50)
LED Functions (p.20)
Menu Setting Table (p.34)
Indication Check
The printer is 1) Is the printing density
not printing too high or too low?
neatly.
2) Is the platen dirty?
Is it deformed?
3) Is the thermal
printhead dirty?
Is a label stuck to the
head.
4) Is the thermal
printhead in the
correct position for
the media that is
used?
5) Is the printer's head
pressure balance
correct for the width
of the media that is
used?
The printing 1) Is the media properly
position installed?
changes.
2) Is the platen dirty?
Is it deformed?
3) Are the data contents
and the command
signals from the host
appropriate?
4) Are the menu values
set appropriately?
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Corrective action
1) Set the appropriate printing
density using the menu or
control software.
2) If it is dirty, clean it with ethyl
alcohol. If it is deformed,
replace it.
Note: Consult with the dealer that
supplied the printer concerning
the replacement.
3) If it is dirty, remove the dirt
with the separately sold head
cleaner. If a label is stuck to the
head, remove it.
Note: Do not use a metal object to
remove a label stuck to the inside
of the printer. (This may damage
the printhead.) If adhesive label
material is stuck to the thermal
printhead, remove it with a soft
cloth soaked in ethyl alcohol.
4) Adjust the offset of the
thermal printhead with the
media thickness adjustment
dial.
5) Adjust the thermal printhead
pressure with the media width
adjustment dial.
1) Correctly install the media.
2) If it is dirty, clean it with ethyl
alcohol. If it is deformed,
replace it.
Note: Consult with the dealer that
supplied the printer concerning
the replacement.
3) If an error message is
displayed, check the content
of the software and the
communication status set by
the host computer.
4) Set the correct menu values
using the operating panel or
the host computer.