Appendixes; Troubleshooting - Citizen CL-S400DT User Manual

Appendixes

Appendixes
Connection to Power (p.16)
Cleaning (p.50)

Troubleshooting

This section explains corrective actions taken when the printer
malfunctions or when an error message is displayed.
Items to check when a malfunction occurs
When the printer malfunctions during operation, take corrective action
with reference to the following table. If the corrective action does not
solve the problem, consult with the service personnel at the dealer where
you purchased the printer.
Indication
The LED does 1) Is the plug of the
not light up power cord correctly
when printer inserted into the
power is electric outlet?
connected.
2) Is the connector
of the power cord
correctly inserted into
the power inlet of the
printer?
3) Is the power cord
damaged?
4) Is power supplied to
the electric outlet the
printer is connected
to?
5) Is the main fuse in the
building's fuse box
burnt out?
Paper is 1) Is the thermal
feeding, but printhead dirty?
nothing is Is a label stuck to the
printed. head?
51
Check Corrective action
1) Insert the plug of the power
cord correctly in the electric
outlet.
2) Insert the connector of the
power cord correctly into the
power inlet of the printer.
3) Replace the power cord.
Consult with the dealer where
the printer was purchased to
make sure you obtain a cord
made especially for the printer.
Note: Do not use any power cord
except one made especially for
the printer.
4) Check to make sure power
is supplied to the outlet. If
there are any problems, make
sure power is supplied to the
building. Or find out if a power
failure has occurred.
5) If necessary, replace the main
fuse in the building's fuse box,
and reset the main breaker.
Ask a qualified serviceman to
carry out the replacement.
1) If it is dirty, remove the dirt
with the separately sold head
cleaner. If a label is stuck to the
thermal printhead remove it.
Note: Do not use a metal object
to remove a label stuck to the
inside of the printer. (This may
damage the thermal printhead .)
If adhesive label material is stuck
to the thermal printhead , remove
it with a soft cloth soaked in ethyl
alcohol.