Customer Self Repair - HP ProLiant DL385 User Manual

166 HP ProLiant DL385 Server User Guide
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In other locations, refer to the HP website (http://www.hp.com).
For HP technical support:
•
In North America:
– Call 1-800-HP-INVENT (1-800-474-6836). This service is available
– If you have purchased a Care Pack (service upgrade), call 1-800-633-
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Outside North America, call the nearest HP Technical Support Phone Center.
For telephone numbers for worldwide Technical Support Centers, refer to the
HP website (http://www.hp.com).

Customer self repair

What is customer self repair?
HP's customer self-repair program offers you the fastest service under either
warranty or contract. It enables HP to ship replacement parts directly to you so
that you can replace them. Using this program, you can replace parts at your own
convenience.
A convenient, easy-to-use program:
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An HP support specialist will diagnose and assess whether a replacement
part is required to address a system problem. The specialist will also
determine whether you can replace the part.
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For specific information about customer replaceable parts, refer to the
maintenance and service guide on the HP website
(http://www.hp.com/support).
24 hours a day, 7 days a week. For continuous quality improvement, calls
may be recorded or monitored.
3600. For more information about Care Packs, refer to the HP website
(http://www.hp.com).