Diagnostic Steps; Start Diagnosis Flowchart - HP ProLiant DL385 User Manual

132 HP ProLiant DL385 Server User Guide
•
Check any interlock or interconnect LEDs that may indicate a component is
not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the
connectors and sockets for bent pins or other damage.

Diagnostic steps

To effectively troubleshoot a problem, HP recommends that you start with the
first flowchart in this section, "Start diagnosis flowchart (on page 132)," and
follow the appropriate diagnostic path. If the other flowcharts do not provide a
troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 134)." The General diagnosis flowchart is a generic
troubleshooting process to be used when the problem is not server-specific or is
not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page 132)
•
General diagnosis flowchart (on page 134)
•
Power-on problems flowchart (on page 136)
•
POST problems flowchart (on page 139)
•
OS boot problems flowchart (on page 142)
•
Server fault indications flowchart (on page 145)
The number contained in parentheses in the flowchart boxes corresponds to a
table with references to other detailed documents or troubleshooting instructions.

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.
Item
1
2
Refer to
"General diagnosis flowchart (on page 134)"
"Power-on problems flowchart (on page 136)"