Before You Contact Hp; Customer Self Repair - HP ProLiant ML310 Generation 3 User Manual

116 HP ProLiant ML310 Generation 3 Server User Guide

Before you contact HP

Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level

Customer self repair

What is customer self repair?
HP's customer self-repair program offers you the fastest service under either
warranty or contract. It enables HP to ship replacement parts directly to you so
that you can replace them. Using this program, you can replace parts at your own
convenience.
A convenient, easy-to-use program:
•
An HP support specialist will diagnose and assess whether a replacement
part is required to address a system problem. The specialist will also
determine whether you can replace the part.
•
For specific information about customer replaceable parts, refer to the
maintenance and service guide on the HP website
(http://www.hp.com/support).