HP DL385 - ProLiant - G5 User Manual
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HP DL385 - ProLiant - G5 User Manual

Hp proliant dl385 generation 2 server user guide
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HP ProLiant DL385 Generation 2 Server

User Guide

Part Number 411576-004
November 2007 (Fourth Edition)

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Summary of Contents for HP DL385 - ProLiant - G5

  • Page 1: User Guide

    HP ProLiant DL385 Generation 2 Server User Guide Part Number 411576-004 November 2007 (Fourth Edition)
  • Page 2 © Copyright 2004, 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Component identification ....................... 7 Front panel components ..........................7 Front panel LEDs and buttons ........................8 Systems Insight Display LEDs ........................9 Rear panel components..........................10 PCI expansion slot definitions ......................10 PCI riser board expansion slot definitions ..................11 Rear panel LEDs and buttons........................
  • Page 4 Rack warnings ............................34 Identifying the contents of the server shipping carton..................34 Installing hardware options........................35 Installing the server into the rack........................ 35 Powering up and configuring the server ..................... 37 Installing the operating system........................37 Registering the server..........................38 Hardware options installation.......................
  • Page 5 Management Agents........................68 Redundant ROM support ........................ 68 USB support..........................69 Diagnostic tools ............................70 HP Insight Diagnostics ........................70 HP Insight Diagnostics survey functionality ..................70 Integrated Management Log ......................71 Array Diagnostic Utility ........................71 Remote support and analysis tools ......................71 HP Instant Support Enterprise Edition....................
  • Page 6 Taiwan battery recycling notice......................... 95 Power cord statement for Japan......................... 96 Electrostatic discharge ......................... 97 Preventing electrostatic discharge ......................97 Grounding methods to prevent electrostatic discharge .................. 97 Specifications ..........................98 Environmental specifications ........................98 Server specifications ..........................98 Technical support........................100 Before you contact HP..........................

  • Page 7: Component Identification

    Component identification Front panel components Item Description Media drive bay (IDE/diskette multibay) Video connector USB connectors (2) Systems Insight Display Hard drive bays Quick release levers (2) Component identification 7...

  • Page 8: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status UID LED button Blue = Activated Flashing = System being remotely managed Off = Deactivated Internal health LED Green = Normal Amber = System degraded. To identify component in degraded state, refer to Systems Insight Display LEDs. Red = System critical.

  • Page 9: Systems Insight Display Leds

    Systems Insight Display LEDs Status Amber= Failure Off = Normal IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required. Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM. NOTE: The HP Systems Insight Display LEDs represent the system board layout.

  • Page 10: Rear Panel Components

    Rear panel components Item Description Color Expansion slot 1 — Expansion slot 2 — Expansion slot 3 — Expansion slot 4 — Expansion slot 5 — T-10/T-15 Torx screwdriver — External option blank — NIC 2 connector — NIC 1 connector —...

  • Page 11: Pci Riser Board Expansion Slot Definitions

    All slots are non-hot-plug. PCI riser board expansion slot definitions Slot PCIe riser board Mixed PCIe/PCI-X riser board PCIe x16 riser board 64-bit/133-MHz — 64-bit/133-MHz All slots are non-hot-plug. Rear panel LEDs and buttons Item Description Status Power supply LED Green = Normal Off = System is off or power supply has failed UID LED button...

  • Page 12: System Board

    System board System board components (6-fan configuration) Item Description Fan board connector DIMM slots (1-4) Power supply backplane connector PCIe slot 1 PCIe slot 2 System battery System maintenance switch Diagnostic LEDs NMI jumper Internal USB connector* PPM 2 (for second processor) PCI riser cage connector Fan 2 connector Fan 1 connector...

  • Page 13: System Board Components (12-Fan Configuration)

    System board components (12-fan configuration) Item Description Fan board connector DIMM slots (1-4) Power supply backplane connector PCIe slot 1 PCIe slot 2 System battery System maintenance switch Diagnostic LEDs NMI jumper Internal USB connector* PPM 2 (for second processor) PCI riser cage connector Fan 4 connector Fan 2 connector...

  • Page 14: Dimm Slots

    DIMM slots Item Description DIMM slot 1A DIMM slot 2A DIMM slot 3B DIMM slot 4B DIMM slot 5C DIMM slot 6C DIMM slot 7D DIMM slot 8D System maintenance switch Position Default Function Off = iLO 2 security is enabled. On = iLO 2 security is disabled.

  • Page 15: Nmi Functionality

    Position Default Function Off = Power-on password is enabled. On = Power-on password is disabled. Off = Normal On = ROM treats system configuration as invalid. Reserved Reserved When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM.
  • Page 16 Systems Insight Display Internal Health LED color Status LED and color Processor failure, socket X One or more of the following conditions may (amber) exist: Processor in socket X has failed. Processor X is not installed in the socket. Processor X is unsupported. ROM detects a failed processor during POST.

  • Page 17: Device Numbers

    Systems Insight Display Internal Health LED color Status LED and color Power supply X (amber) Power supply X has failed. PCI riser cage interlock — PCI riser cage is unseated. (amber) Device numbers SAS and SATA hard drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green)

  • Page 18: Sas And Sata Hard Drive Led Combinations

    SAS and SATA hard drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or Alternating amber and The drive has failed, or a predictive failure alert has been flashing blue received for this drive; it also has been selected by a management application.

  • Page 19: Battery Pack Leds

    Status On = AC power connected Off = AC power disconnected Battery pack LEDs Item ID Color Description Green System Power LED. This LED glows steadily when the system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller.
  • Page 20 Item ID Color Description Green Auxiliary Power LED. This LED glows steadily when 3.3V auxiliary voltage is detected. The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply. Amber Battery Health LED.

  • Page 21: Hot-Plug Fans (6-Fan Configuration)

    Hot-plug fans (6-fan configuration) For server models that support six fans, the fan configuration operates in redundant mode when all six fans are installed. For more information, see "Hot-plug fan operation (on page 30)." Hot-plug fans (12-fan configuration) For server models that support 12 fans, the fan configuration operates in redundant mode when all 12 fans are installed.

  • Page 22: Fan Board Components

    Fan board components Item Description Fan connectors (8)* Systems Insight Display connector Power On/Standby button/system power LED UID LED button USB connectors (2) Video connector Fan board system connector *Only the 12-fan configuration supports all connectors. Component identification 22...

  • Page 23: Operations

    Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.

  • Page 24: Remove The Access Panel

    After performing the installation or maintenance procedure, slide the server back into the rack: Press the server rail-release latches and slide the server fully into rack. WARNING: To reduce the risk of personal injury, be careful when pressing the server rail- release latches and sliding the server into the rack.

  • Page 25: Install The Access Panel

    To remove the component: Power down the server if performing a non-hot-plug installation or maintenance procedure ("Power down the server" on page 23). Extend the server from the rack (on page 23). Use the T-15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch.

  • Page 26: Install The Air Baffle

    Remove the air baffle. Install the air baffle IMPORTANT: To maintain proper airflow and prevent thermal damage, always install the air baffle. Depending on the fan configuration, the air baffle is different. Use the following procedure for either configuration. Install the air baffle. Install the BBWC battery pack.

  • Page 27: Remove The Pci Riser Cage

    Remove the PCI riser cage CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Power down the server (on page 23). Extend the server from the rack (on page 23).
  • Page 28 Align the PCI riser cage with the chassis and slide it into place. Tighten the thumbscrews to secure the PCI riser cage: Press down the black knob while turning clockwise, until fully tightened. While holding the black knob and pressing down, press and release the blue button to lower the black knob to the locked position.

  • Page 29: Access The Product Rear Panel

    Access the product rear panel Cable management arm with left-hand swing To access the server rear panel, open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to remove the cable management arm. To access the product rear panel components, open the cable management arm: Power down the server (on page 23).

  • Page 30: Hot-Plug Fan Operation

    Remove the cable management arm. Hot-plug fan operation The server supports variable fan speeds. The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server. The server shuts down in the following temperature-related scenarios: At POST: The BIOS suspends the server for 5 minutes if it detects a cautionary temperature level.

  • Page 31: Setup

    Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

  • Page 32: Optimum Environment

    Optimum environment When installing the server in a rack, select a location that meets the environmental standards described in this section. Space and airflow requirements To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.

  • Page 33: Power Requirements

    The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits.

  • Page 34: Rack Warnings

    Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: The leveling jacks are extended to the floor. The full weight of the rack rests on the leveling jacks. The stabilizing feet are attached to the rack if it is a single-rack installation. The racks are coupled together in multiple-rack installations.

  • Page 35: Installing Hardware Options

    In addition to the supplied items, you may need: Operating system or application software Hardware options Installing hardware options Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page 39)."...
  • Page 36 Power supply bay 2 — Power cord connector Black Power supply bay 1 (populated) — iLO 2 connector — Video connector Blue USB connectors (2) Black Serial connector — Mouse connector Green Keyboard connector Purple WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors.

  • Page 37: Powering Up And Configuring The Server

    Connect the power cord to the AC power source. WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

  • Page 38: Registering The Server

    Methods to install an operating system on the server include: SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the server. Manual installation—Insert the operating system CD into the CD-ROM drive and reboot the server. This process may require you to obtain additional drivers from the HP website (http://www.hp.com/support).

  • Page 39: Hardware Options Installation

    Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 40 Open the heatsink retaining bracket. CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. Remove the processor socket protective cover. Retain the cover for future use. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage.
  • Page 41 Rotate the latch and open the retaining bracket. IMPORTANT: Be sure the processor remains inside the processor installation tool. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Align the processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket.
  • Page 42 Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Hardware options installation 42...
  • Page 43 Close the processor retaining bracket and the processor retaining latch. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever. Remove the heatsink cover. CAUTION: After the cover is removed, do not touch the thermal interface media. Hardware options installation 43...
  • Page 44 Install the heatsink. Close the heatsink retaining bracket. Install the PPM: Open the latches on the corresponding PPM slot. IMPORTANT: Install the PPM only when installing a second processor. NOTE: The PPM is keyed and the key must be aligned when installed. Hardware options installation 44...
  • Page 45 Install the PPM. Close the latches. NOTE: The appearance of compatible PPMs may vary. Install the air baffle (on page 26). Install the access panel (on page 25). Install the server into the rack. Power up the server (on page 23). Hardware options installation 45...

  • Page 46: Memory Options

    Memory options You can expand server memory by installing PC2-5300 Registered DDR2 SDRAM DIMMs. The server supports up to 32 GB of memory using eight 4-GB DIMMs (four DIMMs per processor). NOTE: The Advanced Memory Protection option in RBSU provides additional memory protection beyond Advanced ECC.

  • Page 47: Installing Dimms

    DIMM population order Configuration Bank A Bank B Bank C Bank D 1A and 2A 3B and 4B 5C and 6C 7D and 8D Single processor — — Dual processor Installing DIMMs Power down the server (on page 23). Extend the server from the rack (on page 23). Remove the access panel (on page 24).

  • Page 48: Installing A Hot-Plug Sas Hard Drive

    The system automatically sets all device numbers. If only one hard drive is used, install it in the bay with the lowest device number. Hard drives must be SFF types. Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array.

  • Page 49: Removing A Hot-Plug Sas Hard Drive

    Install the hard drive. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 18). Removing a hot-plug SAS hard drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 50: Media Drive Option

    Media drive option Power down the server (on page 23). Remove the existing media drive option or blank. Slide the CD/DVD-ROM drive or diskette drive into the drive bay. Redundant hot-plug AC power supply option CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 51: Dc Power Supply Option

    Slide the power supply into the power supply bay. Connect the power cord to the power supply. Route the power cord through the power cord anchor or cable management arm. Reposition the cable management arm into the operating position. Connect the power cord to the power source. Be sure that the power supply LED is green ("Rear panel LEDs and buttons"...
  • Page 52 WARNING: To reduce the risk of electric shock, fire, and damage to the equipment, this product must be installed in accordance with the following guidelines: This power supply is intended only for installation in HP servers located in a restricted access location.
  • Page 53 Remove the power supply blank. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed. Slide the power supply into the power supply bay until the release/lock lever clicks, securing the power supply.

  • Page 54: Expansion Board Options

    Connect the power cord to the DC power source. Be sure that the power supply and external health LEDs are illuminated green. Expansion board options The server supports PCI, PCI-X, and PCI Express expansion boards. Installing an expansion board (slot 2) Power down the server (on page 23).

  • Page 55: Installing An Expansion Board (Slot 3, 4, Or 5)

    Remove the access panel (on page 24). Remove the PCI riser cage (on page 27). Remove the expansion slot cover. Installing an expansion board (slot 3, 4, or 5) CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage.

  • Page 56: Pci Riser Board Option

    Install the expansion board. Lock the PCI retaining clip. If installing an x16 expansion board that requires a power cable, connect the PCIe x16 riser board power cable to the expansion board and the PCI riser board ("PCIe x16 riser board power cabling"...
  • Page 57 Remove the PCI riser board. Install the optional riser board. Install any expansion boards. ("Expansion board options" on page 54) Install the PCI riser cage (on page 27). Install the access panel (on page 25). Install the server into the rack. Power up the server (on page 23).

  • Page 58: Cabling

    Cabling SAS hard drive cabling PCI SAS cabling to an HP Smart Array P400i Controller PCI SAS cabling to an optional expansion board controller Cabling 58...

  • Page 59: Fan Board Cabling

    Fan board cabling Battery cabling for BBWC Cabling 59...

  • Page 60: Systems Insight Display Cabling

    Systems Insight Display cabling Hard drive backplane power cabling Cabling 60...

  • Page 61: Media Drive Bay Cabling

    Media drive bay cabling PCIe x16 riser board power cabling Cabling 61...

  • Page 62: Configuration And Utilities

    Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations. SmartStart assists the deployment process by performing a wide range of configuration activities, including: Configuring hardware using embedded configuration utilities, such as RBSU and ORCA...

  • Page 63: Hp Rom-Based Setup Utility

    Configuration Replication Utility CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration Utility, when doing a scripted server deployment. CONREP reads the state of the system environment variables to determine the configuration and then writes the results to an editable script file.

  • Page 64: Array Configuration Utility

    intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server. NOTE: The server may not support all the following examples. NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array.

  • Page 65: Option Rom Configuration For Arrays

    Supports online array capacity expansion, logical drive extension, assignment of online spares, and RAID or stripe size migration Suggests the optimum configuration for an unconfigured system Provides different operating modes, enabling faster configuration or greater control over the configuration options Remains available any time that the server is on Displays on-screen tips for individual steps of a configuration procedure For optimum performance, the minimum display settings are 800 ×...

  • Page 66: Management Tools

    Select Serial Number. The following warning is displayed: WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis.

  • Page 67: Integrated Lights-Out 2 Technology

    IMPORTANT: This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, see the HP website (http://www.hp.com/support). Integrates with other software maintenance, deployment, and operating system tools Automatically checks for hardware, firmware, and operating system dependencies, and installs only the correct ROM upgrades required by each target server To download the tool and for more information, see the HP website (http://www.hp.com/support).

  • Page 68: Hp Systems Insight Manager

    For more information, and to download the utility, refer to the StorageWorks L&TT website (http://h18006.www1.hp.com/products/storageworks/ltt). HP Systems Insight Manager HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.

  • Page 69: Usb Support

    Select the ROM version. Press the Enter key. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. The server restarts automatically. To access the redundant ROM manually: Power down the server (on page 23). Remove the access panel (on page 24).

  • Page 70: Diagnostic Tools

    Select USB External Port Capability. Press Enter to display USB 1.1 and USB 2.0 selections. Arrow down to highlight USB 2.0. Press Enter. Press F10 to save the change and exit RBSU. Internal USB functionality An internal USB connector is available for use with USB drive keys only. This solution provides for use of a permanent boot drive from a USB drive key installed in the internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data.

  • Page 71: Integrated Management Log

    Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity. You can view recorded events in the IML in several ways, including the following: From within HP SIM ("HP Systems Insight Manager"...

  • Page 72: Open Services Event Manager

    For more information, refer to the HP website (http://h18000.www1.hp.com/support/svctools/). Open Services Event Manager OSEM is a standalone tool that performs real-time reactive and proactive service event filtering, analysis, and notification. The tool gathers event data from SNMP traps or information provided over an HTTP interface and notifies an administrator or HP through SMTP and ISEE.

  • Page 73: Care Pack

    Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Configuration and utilities 73...

  • Page 74: Troubleshooting

    Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance. To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide: The server-specific Documentation CD The Business Support Center on the HP website (http://www.hp.com/support).

  • Page 75: Symbols On Equipment

    Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

  • Page 76: Symptom Information

    WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: The leveling feet are extended to the floor. The full weight of the rack rests on the leveling feet. The stabilizing feet are attached to the rack if it is a single-rack installation. The racks are coupled together in multiple-rack installations.

  • Page 77: Prepare The Server For Diagnosis

    To answer these questions, the following information may be useful: Run HP Insight Diagnostics (on page 70) and use the survey page to view the current configuration or to compare it to previous configurations. Refer to your hardware and software records for information. Refer to server LEDs and their statuses.

  • Page 78: Service Notifications

    Check any interlock or interconnect LEDs that may indicate a component is not connected properly. If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

  • Page 79: General Diagnosis Flowchart

    General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item Refer to "Symptom information (on page 76)" "Loose connections (on page 77)"...
  • Page 80 Item Refer to The most recent version of a particular server or option firmware is available on the following websites: HP Support website (http://www.hp.com/support) HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.ht "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)

  • Page 81: Server Power-On Problems Flowchart

    Server power-on problems flowchart Symptoms: The server does not power on. The system power LED is off or amber. Troubleshooting 81...
  • Page 82 The external health LED is red or amber. The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: Improperly seated or faulty power supply Loose or faulty power cord Power source problem Power on circuit problem...
  • Page 83 Troubleshooting 83...

  • Page 84: Post Problems Flowchart

    POST problems flowchart Symptoms: Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. Server completes POST with errors Possible problems: Improperly seated or faulty internal component Faulty KVM device Faulty video device Item Refer to...

  • Page 85: Os Boot Problems Flowchart

    OS boot problems flowchart Symptoms: Server does not boot a previously installed operating system Server does not boot SmartStart Possible causes: Corrupted operating system Hard drive subsystem problem Incorrect boot order setting in RBSU Troubleshooting 85...
  • Page 86 Item Refer to HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) "POST problems flowchart (on page 84)" "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) Controller documentation "HP Insight Diagnostics (on page 70)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "CD-ROM and DVD drive problems"...

  • Page 87: Server Fault Indications Flowchart

    Server fault indications flowchart Symptoms: Server boots, but a fault event is reported by Insight Management Agents (on page 68) Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 87...
  • Page 88 NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: Improperly seated or faulty internal or external component Unsupported component installed Redundancy failure System overtemperature condition Item Refer to "Management agents (on page 68)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "Integrated Management Log (on page 71)"...

  • Page 89: Post Error Messages And Beep Codes

    POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components Troubleshooting 89...

  • Page 90: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 91: Regulatory Compliance Notices

    Regulatory compliance notices Federal Communications Commission notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.

  • Page 92: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    To identify this product, refer to the part, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

  • Page 93: European Union Regulatory Notice

    EMC Directive 2004/108/EC Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family. This compliance is indicated by the following conformity marking placed on the product: This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g.

  • Page 94: Japanese Notice

    Japanese notice BSMI notice Korean notice Class A equipment Class B equipment Regulatory compliance notices 94...

  • Page 95: Laser Compliance

    Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.

  • Page 96: Power Cord Statement For Japan

    Power cord statement for Japan Regulatory compliance notices 96...

  • Page 97: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 98: Specifications

    Specifications Environmental specifications Specification Value Temperature range* Operating 10 C to 35 C (50 F to 95 F) Shipping -30 C to 50 C (-22 F to 122 F) Storage -30°C to 60°C (-22°F to 140°F) Maximum wet bulb 28 C (82.4 F) temperature Relative humidity (noncondensing)**...
  • Page 99 BTUs per hour 3344 at 100V to 120V AC input 3277 at 200V to 240V AC input Power supply output Rated steady-state power 800 W at 100V AC input 850 W at 120V AC input 1000 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input...

  • Page 100: Technical Support

    Technical support Before you contact HP Be sure to have the following information available before you call HP: Technical support registration number (if applicable) Product serial number Product model name and number Product identification number Applicable error messages Add-on boards or hardware Third-party hardware or software Operating system type and revision level HP contact information...
  • Page 101 Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair.

  • Page 102: Riparazione Da Parte Del Cliente

    l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser. Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair).

  • Page 103: Reparaciones Del Propio Cliente

    lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen. HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“...

  • Page 104: Reparo Feito Pelo Cliente

    de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
  • Page 105 Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente.
  • Page 106 Technical support 106...
  • Page 107 Technical support 107...

  • Page 108: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Advanced Memory Protection Automatic Server Recovery BBWC battery-backed write cache BIOS Basic Input/Output System Canadian Standards Association Customer Self Repair double data rate DIMM dual inline memory module error checking and correcting HTTP hypertext transfer protocol Acronyms and abbreviations 108...
  • Page 109 integrated device electronics International Electrotechnical Commission Integrated Lights-Out Integrated Management Log ISEE Instant Support Enterprise Edition light-emitting diode NFPA National Fire Protection Association network interface controller non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays operating system peripheral component interface PCI Express Peripheral Component Interconnect Express Acronyms and abbreviations 109...
  • Page 110 PCI-X peripheral component interconnect extended PCIe peripheral component interconnect express POST Power-On Self Test processor power module ProLiant Support Pack RBSU ROM-Based Setup Utility Rapid Deployment Pack read-only memory serial attached SCSI SDRAM synchronous dynamic RAM small form-factor Systems Insight Manager SMTP Simple Mail Transfer Protocol SNMP...
  • Page 111 TMRA recommended ambient operating temperature unit identification uninterruptible power system universal serial bus Version Control Agent Acronyms and abbreviations 111...

  • Page 112: Index

    Index components 7 configuration of system 37, 62 Configuration Replication Utility 63 access panel 24, 25 configuration tools 62 ACU (Array Configuration Utility) 64 connection problems 77 additional information 74 connectors 7 ADU (Array Diagnostic Utility) 71 contacting HP 100 Advanced ECC memory 46 creating a disk image 65 air baffle 25, 26...
  • Page 113 fan configurations 21 Integrated Lights-Out (iLO) 67 fan module locations 21 internal health LED 8 fans 21 internal USB functionality 70 FCC rating label 91 features 7 Federal Communications Commission (FCC) Japanese notice 94 notice 91, 92 flowcharts 78, 79, 81, 84, 85, 87 front panel components 7 front panel LEDs 8 keyboard connector 10...
  • Page 114 NMI jumper 15 rack warnings 75 NVRAM, clearing 14 RBSU (ROM-Based Setup Utility) 63 RBSU configuration 63 rear components 10 rear panel connectors 10 Online ROM Flash Component Utility 66 rear panel LEDs 11 Open Services Event Manager 72 rear panel, accessing 29 operating systems 37, 72 redundant ROM 68 optimum environment 32...
  • Page 115 switches 14, 15 symbols on equipment 75 system board battery 95 system board components 12, 13 System Erase Utility 67 system maintenance switch 14, 15 system power LED 8, 19 system, keeping current 72 Systems Insight Display 7 Systems Insight Manager 68 Taiwan battery recycling notice 95 technical support 100 telephone numbers 100...

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Proliant dl385 generation 2

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