Customer Self Repair; Parts Only Warranty Service; Réparation Par Le Client (Csr) - HP ProLiant ML30 Gen10 Plus Maintenance And Service Manual

Description Description
LTO/RDX power extension cable P31508-001

Customer self repair

Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett
Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part,
Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:
Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, Mandatory
you will be charged for the travel and labor costs of this service.
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you Optional
require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type
of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the NOTE:
customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These
parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour
delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the Hewlett Packard
Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials
shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is
required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to Hewlett Packard
Enterprise within a defined period of time, normally five (5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing
you for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part return costs and
determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.

Parts only warranty service

Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace these parts,
you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR) Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de
minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, Hewlett
Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR,
Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de Obligatoire—
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au Facultatif—
client d'effectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces,
l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la REMARQUE
réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué par
un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Spare part number Spare part number
HPE ProLiant ML30 Gen10 Plus Server Maintenance and Service Guide 20