General Diagnosis Flowchart - HP ProLiant DL385 User Manual

134 HP ProLiant DL385 Server User Guide

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting.
If you are unsure of the problem, or if the other flowcharts do not fix the
problem, use the following flowchart.
Item
1
2
3
4
5
6
7
8
Refer to
"Symptom information (on page 130)"
"Loose connections (on page 131)"
"Service notifications (on page 131)"
Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
Server user guide or setup and installation guide, located on
the Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
• Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
• "Hardware problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support).
• "Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support).
• "Operating system information you need" in the HP ProLiant
Servers Troubleshooting Guide located on the
Documentation CD or on the HP website
(http://www.hp.com/support).
"Contacting HP technical support or an authorized reseller" in
the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website
(http://www.hp.com/support).