Spare Parts Catalog; Customer Self Repair; Parts Only Warranty Service - HP Cloudline CL2100 G3 806R User And Maintenance Manual

Spare parts catalog

Customer self repair

HPE products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HPE
(or HPE service providers or service partners) identifies that the repair can be accomplished by the use
of a CSR part, HPE will ship that part directly to you for replacement. There are two categories of CSR
parts:

Mandatory Parts for which customer self-repair is mandatory. If you request HPE to replace these
parts, you will be charged for the travel and labor costs of this service.

Optional Parts for which customer self-repair is optional. These parts are also designed for
customer self-repair. If, however, you require that HPE replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
Important: Some HPE parts are not designed for customer self-repair. In order to satisfy the customer
warranty, HPE requires that an authorized service provider replace the part. These parts are identified as
"No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HPE Technical Support Center and a technician will help
you over the telephone. HPE will specify if a defective part must be returned to HPE. In cases where it is
required to return the defective part to HPE, you must ship the defective part back to HPE within a defined
period of time, normally five (5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in HPE
billing you for the replacement. With a customer self-repair, HPE will pay all shipping and part return costs
and determine the courier/carrier to be used.
For more information about HPE's Customer Self Repair program, contact your local service provider. For
the North American program, refer to the Hewlett Packard Enterprise CSR website
(http://www.hpe.com/support/selfrepair).

Parts only warranty service

Your HPE Limited Warranty may include a parts only warranty service. Under the terms of parts only
warranty service, HPE will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HPE to replace these
parts, you will be charged for the travel and labor costs of this service.
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