ESI -1000 Administrator's Manual
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ESI -1000 Administrator's Manual

ESI -1000 Administrator's Manual

Communications servers
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See also: User Manual , Installation Manual
ESI Communications Servers
ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50
Administrator's Manual
0450-1048
Rev. H
Copyright © 2009 ESI (Estech Systems, Inc.).
IVX is a registered trademark of Estech Systems, Inc. Ethernet is a registered trademark of
Xerox Corporation. Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation.
Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America.
Information contained herein is subject to change without notice. Certain features described herein
may not be available at initial release. ESI products are protected by various U.S. Patents, granted
and pending. Visit ESI on the Web at www.esi-estech.com.

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  • Page 1 Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Information contained herein is subject to change without notice. Certain features described herein may not be available at initial release. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at www.esi-estech.com.

  • Page 2: Table Of Contents

    Function 54: Group mailboxes and the broadcast mailbox..E.2 Function 55: Message notification.......... E.3 Function 56: Cascade notification mailboxes ......E.4 Function 57: Q & A mailboxes..........E.5 Note: Remember to tell your users about www.esiusers.com — ESI’s User’s Guide on the Web.

  • Page 3: Administrator Programming: An Introduction

    12-Key Feature Phone, and Cordless Handsets. Note: The 12-Key Feature Phone has the same stylish, rugged ESI Feature Phone design and offers the most basic phone functions. It is intended for use in areas such as lobbies, cashier stations, warehouses and employee lunchrooms, where only minimal phone system features are needed.
  • Page 4 See “System capacities” (page B.1). An ESI Remote IP Cordless Handset sends 911 calls via the local analog CO line attached to the Cordless Handset’s base station. The 911 alert information isn’t available at the operator station or via serial port.

  • Page 5: Voice Mail Features

    Tip: Remember that ESI System Administrator (Windows-based software available from your ESI Reseller) also lets you print on the overlays as well as perform many other programming tasks. Report customization requires either Crystal Reports Standard Edition or Crystal Reports Professional Edition (not available from ESI).
  • Page 6 Administrator programming: An introduction Programming basics As mentioned earlier, you may program from any ESI 24-Key or 48-Key Digital Feature Phone in the system: 1. Press PROGRAM at any digital station. The normal station programming menu prompts will begin to play.
  • Page 7 Notes: Either < or > in the display indicates that additional choices or values are available by pressing a corresponding scroll key ( or Only one person at a time can be performing Installer or Administrator programming. Shown in the same order as it appears in the programming menu on an ESI desktop Feature Phone.
  • Page 8 The IP Feature Phone II, the IP Cordless Handset (Local or Remote), VIP Softphone, and a SIP phone each use one IP port, regardless of dial plan. Important: Full capacity on the ESI-1000, ESI-600, or ESI-200 can be achieved only by using a four-digit plan. (See “System capacities,” page B.1.)
  • Page 9 — Call pickup — Paging Four-digit numbering plan selections (ESI-600, ESI-200, ESI-100, and ESI-50) Note: The “From” number is the same on all systems. The “To” number is dependent on the system type because of the specific capacities of each system. See “System capacities” (page B.1).
  • Page 10 4124 Cascade notif. mboxes 6000 6999 System speed-dial 6000 6999 System speed-dial 2000 2999 System speed-dial Common to all four-digit numbering plan selections for the ESI-1000 From To Used for From To Used for — Operator — CO line grp.
  • Page 11 Remote setting of day, night, holiday and auto modes Normally, the system’s day/night mode operation will be manually controlled at an ESI Feature Phone and/or set to follow the day/night mode tables (programmed by the Installer) automatically. In addition, the Administrator can remotely change the mode and/or re-record the holiday greeting to handle unexpected closings such as for inclement weather.

  • Page 12: System Capacities

    On the ESI-200: 16 ports for 140-hr. model, 24 ports for 280-hr. and 600-hr. models. Network Services Processor; see the ESI Communications Server Hardware Installation Manual (ESI # 0450-1049). On the ESI-200: A non-IVC card must be installed in slot 1 or 2. On the ESI-100: An IVC can’t be installed in slot 1.

  • Page 13: Translation Tables

    ESI Communications Servers Administrator’s Manual System capacities Departments ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50 Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three Max. departments Department types: Ring-all, ACD, UCD, in-order, pick-up, attendant Max. members, non-ring-all depts.
  • Page 14 Three Four Three Four Three Four Three Video recordings Audio recordings SMDR events Fob activity ESI Media Manager users See the ESI Presence Management Administrator’s Manual (ESI document #0450-0795). With release of system software on or after June 15, 2009.

  • Page 15: Function 1: System Parameters

    ESI Communications Servers Administrator’s Manual Function 1: System parameters Function 1: System parameters Function 13: Administrator password These functions will display the existing password and prompt for entry of a new password. The passwords can be 2–8 digits long, followed by #. The Installer can change either the Installer or Administrator Password.
  • Page 16 If “synchronize with Caller ID” is enabled, Esi-Link time synchronization (from location 700) will be disabled. If “synchronize with Caller ID” is disabled, Esi-Link time synchronization will be allowed (minutes only). When Esi-Link is used, all cabinets’ time will be synchronized by cabinet 700, unless “synchronize with Caller ID”...

  • Page 17: Function 16: System Feature Parameters

    ESI Communications Servers Administrator’s Manual Function 1: System parameters Function 16: System feature parameters Function 162: Connect tone This sets whether the system plays a system connect tone (two short beeps a user hears when a station answers). Default: Enabled (the beeps play).

  • Page 18: Function 17: System Speed-Dial

    A user can initiate a system speed-dial by dialing the speed-dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page D.2).

  • Page 19: Function 3: Extension Programming

    3. Enter the second extension and then press #. X1044 J SMITH 2ND EXT: 1056 (Continued) Function 31 is accessible by only Installers. Your installing ESI Reseller must use Function 34 to change the numbers of these types of extensions.

  • Page 20: Function 32: Extension Feature Authorization

    ESI Communications Servers Administrator’s Manual Function 3: Extension programming 4. Both extensions will now appear in the display. Confirm the exchange by pressing #. X1044 J SMITH X1056 S BROWN 5. If one of the phones is in use, the display will show that extension:...
  • Page 21 Function 31. If no page zone is entered, all ESI Digital Feature Phones and locally installed ESI 48-Key IP Feature Phones II on the system are paged.
  • Page 22 Softphone) Paired ESI Feature Phone/analog phone operation For someone wishing to have an ESI Feature Phone (Digital or IP) in his office and an existing analog cordless phone for roaming the building, program as follows: 1. Create a call-forward key on the ESI Feature Phone to forward to the analog cordless phone.
  • Page 23 2. Name — Enter the name of the extension. Note: For more information on the VIP family of software applications mentioned in steps 3–6, refer to the VIP Setup and User’s Guide (ESI # 0450-0513) and the VIP ACD Supervisor Setup and User’s Guide (ESI # 0450-0986).
  • Page 24 12. Station message detail recording (SMDR) — Scroll to enable (YES) or disable (NO) the ESI Media Manager Administrator’s ability to view SMDR records for all extensions. Note: This option is available only for an extension that has been defined in step 9, above, as the ESI Media Manager Administrator.

  • Page 25: Function 33: Department Programming

    Function 3: Extension programming Function 33: Department programming Departments can be used to direct inbound calls for more extensive call coverage. Each ESI Communications Server has a maximum number of departments, and members per department (for details, see “System capacities,”...

  • Page 26: Function 37: Rfid Programming

    • 3 — View RFID tag number. • 4 — ESI Presence Management parameters. Note: For more information about ESI Presence Management, consult its Installation Manual (ESI # 0450-0792). Function 371: Access schedule programming Access schedules are used to allow or deny door access with electronic keys (“RFID tags” on the system display) at certain times of the day.
  • Page 27 ESI Communications Servers Administrator’s Manual Function 3: Extension programming 4. Enter the allow time — the time when an electronic key user can begin controlling door locks — in 12-hour format. (To delete an entry, press HOLD.) Press # to confirm when done.
  • Page 28 Note: You assign access schedules in Function 371 (see page D.8). If not using access schedules, select 0 – FULL. ACCESS SCHEDULE: 0 - FULL > For details on the maximum number of RFID Readers that can be entered for your system, see “ESI Presence Management features” in “System capacities” (page B.1). D.10...
  • Page 29 Function 374: ESI Presence Management parameters Playing prompts This determines whether the system plays a prompt — and, if so, which one — when the ESI Presence Management RFID Reader reads an electronic key. Select YES to enable playing of the prompt or NO to disable playing of the prompt.
  • Page 30 Function 376: ESI Video Adapter programming Local Video Adapter An ESI Video Adapter’s type is either local or remote (local IP or remote IP). Here, we will program a local ESI Video Adapter. Important: You may perform only limited ESI VIdeo Adapter programming using a phone, as opposed to use of ESI System Programmer (for full details, see the ESI Video Adapter Installation and Programming Manual, ESI # 0450-1241).
  • Page 31 ESI Communications Servers Administrator’s Manual Function 3: Extension programming 3. Each ESI Video Adapter has a name (1–10 characters in length). You’ll probably want to edit the default name so ESI Video Viewer users can easily identify and view video from the Adapter’s camera.
  • Page 32 NONE . . . and press # to confirm. Default: NONE. Note: Only ASCs to which fewer than 12 ESI Video Adapters have been assigned will be shown. If NONE is selected, the camera’s output will not be recorded. D.14...
  • Page 33 Function 3: Extension programming Remote Video Adapter An ESI Video Adapter’s type is either local or remote (local IP or remote IP). Here, we will program a remote ESI Video Adapter. Important: You may perform only limited ESI VIdeo Adapter programming using a phone, as opposed to use of ESI System Programmer (for full details, see the ESI Video Adapter Installation and Programming Manual, ESI # 0450-1241).
  • Page 34 ESI Communications Servers Administrator’s Manual Function 3: Extension programming 3. Each ESI Video Adapter has a name (1–10 characters in length). You’ll probably want to edit the default name so ESI Video Viewer users can easily identify and view video from the Adapter’s camera.
  • Page 35 NONE . . . and press # to confirm. Default: NONE. Note: Only ASCs to which fewer than 12 ESI Video Adapters have been assigned will be shown. If NONE is selected, the camera’s output will not be recorded. D.17...

  • Page 36: Function 5: Voice Mail Programming

    # to confirm, and follow the prompts. The default password is the mailbox number. To retrieve messages from the outside, press and enter the mailbox number during the main greeting. To enter mailbox programming from any ESI phone on the system, press PROGRAM and enter the mailbox number.

  • Page 37: Function 54: Group Mailboxes And The Broadcast Mailbox

    ESI Communications Servers Administrator’s Manual Function 5: Voice mail programming Each programming step is defined as follows: 1. Mailbox number — Enter a guest mailbox number. 2. Name — The mailbox name is used for the display, reports, and as a programming aid. The name length can be no longer than 10 characters (see “Entering alphanumeric characters,”...

  • Page 38: Function 55: Message Notification

    ESI Communications Servers Administrator’s Manual Function 5: Voice mail programming Here is the programming sequence: 1. Enter the group mailbox number. 2. Enter group member mailboxes’ numbers — Group member mailboxes’ numbers Separate each by #; enter # # to end the list.

  • Page 39: Function 56: Cascade Notification Mailboxes

    1. CO line access — Enter the CO line group (9, 8, or 71–76) to be accessed for delivery. Default: 9. 2. Pager dialing pause — When paging, the ESI Communications Server will send the mailbox number to be shown in the pager’s display. To allow time for the paging service to answer, enter the pause, in seconds, to occur between when the system dials the pager number and when it then dials the mailbox number.

  • Page 40: Function 57: Q & A Mailboxes

    ESI Communications Servers Administrator’s Manual Function 5: Voice mail programming Cascade notification parameters The cascade notification mailboxes will use the same CO line group and pager dialing pause as programmed in Function 552 (see page E.4). Notification interval To program the notification interval parameter for a cascade notification mailbox: 1.

  • Page 41: Function 6: Recording

    Function 61: Re-record system and branch prompts An ESI Communications Server plays the system prompts to an outside caller at different points in the call routing or mailbox functions. These system prompts have been pre-recorded at the factory but you may re-record them, if preferred —...

  • Page 42: Function 62: Record Directory Names

    2. Record name — Press 1 to begin recording and press 1 again when finished. 3. Name key — (Necessary if the directory type is alpha [ask your ESI Reseller if you’re not sure].) Enter the numeric equivalent to the letters appearing on a phone keypad (for Q or Z, use 1). Up to three numbers may be entered.

  • Page 43: Function 63: Message-On-Hold (Moh) Programming

    • A live feed from an external music source connected to the MOH connector located on the side of the cabinet (see the ESI Communications Servers Hardware Installation Manual). • One of three default, generic MOHs pre-recorded by the factory.
  • Page 44 ESI Communications Servers Administrator’s Manual Function 6: Recording Function 632: MOH recording 1. Connect the message/music source to the MOH port on the side of the cabinet. Note: The connector is monophonic-only — if you use a stereo source, you must either set it to output mono, if possible, or use a stereo-to-mono conversion cable (or adapter).

  • Page 45: Function 7: Reports

    Function 72: ESI Presence Management access door report The ESI Presence Management access door report is available to the Installer and System Administrator, and is based on historical data for the desired access door RFID Reader.
  • Page 46 ESI Communications Servers Administrator’s Manual Function 7: Reports 4. The eight-digit start date for this report is composed of two digits for the month, two digits for the day, and four digits for the year. The start date should be today’s date or earlier. Enter the start date in MMDDYYYY format, and press #.
  • Page 47 ESI Communications Servers Administrator’s Manual Function 7: Reports Function 73: ACD department detail report The ACD department detail report provides extension usage by ACD department. This report includes the following “fixed” information: • All ACD departments will be included. • The current report’s start date and time will be the previous report’s end date and time.
  • Page 48 ACD extension Name Extension name Number of ACD incoming calls answered at that extension Answer (includes Esi-Link calls to the ACD department) Duration Total time connected to ACD calls Number of ACD calls unanswered at that extension and Recovered returned to the ACD queue.

  • Page 49: Feature Description: Smdr

    • CO line number (“LLL” under the four-digit dial plan, “LL” under the three-digit dial plan) — Begins at column 77. Each record is terminated with a line feed and carriage return character. Used only when Esi-Link is enabled and programmed. Esi-Link SMDR records are generated at only the home location.

  • Page 50: Csv Smdr Format

    Each field is delimited with double quote marks and separated with a single comma. Null fields are still included as place holders (see Example B, above). Each record is terminated with a line feed and carriage return character. Used only when Esi-Link is enabled and programmed. Esi-Link SMDR records are generated at only the home location.

  • Page 51: Smdr Format When Using Account Codes

    There’s no indication in the SMDR record if an incorrect account number was used. Note: The Es and Rs starting at position 70 will be the only digits used for Esi-Link, which will display the last two digits of the cabinet numbers. For example, an Esi-Link intercom call between Cabinet 701 in Dallas and Cabinet 702 in Chicago would appear as: 01 02.

  • Page 52: Reporting Conventions And Rules (Standard And Csv Formats

    • Inbound and outbound call records are generated only for calls between a station and a CO line. ESI systems provide SMDR records only for calls answered by, or originated from, a system extension. Unless otherwise noted, ESI systems don’t provide SMDR records for the following types of calls: –...

  • Page 53: Extended Smdr Format

    ESI Communications Servers Administrator’s Manual Feature description: SMDR Extended SMDR format Note: The extended SMDR format is available on only ESI Communications Servers that are running system software xx.3.0 (or higher). For system software downloads, visit www.esiresellers.com/software. 0123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012 T MM/DD HH:MM:SS HH:MM:SS NNNN VTTT dddddddddddddddddddddddd aaaaaaaaaa...

  • Page 54: Index

    Auto attendant programming — Remote setting, A.9 Reports, G.1–G.4, H.1 Call waiting, D.2 ACD department detail report, G.1–G.4 CO lines. See System capacities ESI Presence Management access door report, G.1 Day/night/holiday modes, A.9 SMDR, H.1 Do not disturb (DND), D.2 System speed-dial list, G.1 ESI Presence Management, A.6, B.1, G.1...

This manual is also suitable for:

Esi-600Esi-200Esi-100Esi-50

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