ESI -1000 Installation Manual
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ESI -1000 Installation Manual

ESI -1000 Installation Manual

Communications servers
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See also: Administrator's Manual , User Manual
ESI Communications Servers
ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50
Hardware Installation Manual
0450-1049
Rev. J
Copyright © 2009 ESI (Estech Systems, Inc.).
IVX is a registered trademark of Estech Systems, Inc. Ethernet is a registered trademark of
Xerox Corporation. Motorola and ColdFire are registered trademarks of Motorola, Inc. Rayovac is a
registered trademark of Rayovac Corporation. Act! is a registered trademark of Symantec
Corporation. Goldmine is a trademark of Goldmine Software Corporation. Microsoft, Windows, NT
and Outlook are registered trademarks of Microsoft Corporation. Panasonic and DBS are registered
trademarks of Matsushita Electric Corporation of America. Novell and Netware are registered
trademarks of Novell, Inc. Smart Jack is a trademark of Westell Technologies, Inc. Information
contained herein is subject to change without notice. Certain features described herein may not be
available at initial release. ESI products are protected by various U.S. Patents, granted and pending.
Visit ESI on the Web at www.esi-estech.com.

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Summary of Contents for ESI ESI-1000

  • Page 1 Novell, Inc. Smart Jack is a trademark of Westell Technologies, Inc. Information contained herein is subject to change without notice. Certain features described herein may not be available at initial release. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at www.esi-estech.com.

  • Page 2: Table Of Contents

    ESI-600, ESI-200, ESI-100, or ESI-50), see the ESI Communications Servers Programming Manual (ESI document # 0450-1050). Statements in this document about ESI Communications Servers as a group do NOT pertain to the ESI-50L, which must be upgraded to ESI-50 status to provide a number of usual ESI Communications Server features (particularly those related to automatic call distribution, IP capabilities, and use of PRI).

  • Page 3: Overview

    Memory Modules and port cards are packaged separately and are mounted in each system’s cabinet during installation. The M3 interface is standard on the ESI-1000, optional on the ESI-600 and hard drive-equipped ESI-200. Each requires an optional second Memory Module.

  • Page 4: Expansion Cabinets

    On the ESI-1000, ESI-600, and ESI-200, each cabinet (Base or Expansion) is equipped with a backplane that supports up to seven port cards. The M3 interface is standard on the ESI-1000, optional on the ESI-600 and hard drive-equipped ESI-200. Each requires an optional second Memory Module.

  • Page 5: Memory Module

    Power supply All power supplies are included at purchase. • ESI-1000, ESI-600, or ESI-200 — Uses a 7.5-amp, 24 VAC power supply on the Base Cabinet and each Expansion Cabinet. • ESI-100 — Uses a 5-amp, 24 VAC power supply.

  • Page 6: Port Card Options

    Port card options ESI Communications Servers support a wide range of port cards. Any E2 port card can be used on any ESI Communications Server with the use of an additional E2 Port Card “Hot Swap” Adapter (except on the ESI-100).
  • Page 7 SmartJack, or ISDN PRI. Up to 12 Digital Feature Phones can be connected to the card. All 24 CO ports are allocated (regardless of whether they are assigned or used). • CS-DLC, ESI-DLC — Similar to the CS-DLC12 and E2-DLC12, but supports only a T1 or PRI circuit (and no phones). •...
  • Page 8 SL-IVC 12 — (ESI-50 only.) The ESI-50’s built-in SL-IVC 12 can support up to 12 IP channels, which support up to 12 local IP stations, or up to eight remote IP channels. Local IP, remote IP, and Esi-Link channels can be used in various combinations, which are activated in blocks of four for local IP, singles for remote IP, and blocks of four for Esi-Link.

  • Page 9: Nsp

    Overview Hot-swap operations “CS” port cards — full-sized cards for use on only the ESI-1000, ESI-600, and ESI-200 — have built-in hot-swap capability, allowing you to replace them while the system is powered-up. For hot-swap capability, an “E2” port card must be mounted onto a “Hot Swap” Port Card Adapter (ESI part #5000-0462) prior to being installed on the ESI-1000, ESI-600, or ESI-200.

  • Page 10: Phones

    ; 30 programmable feature keys; the only one of the three Digital Feature Phones that supports VIP or the 60-Key Expansion Consoles. Note: Not all modular headsets will work on the 48-Key Feature Phone’s headset jack. ESI has tested and can recommend the following headset models: Manufacturer: Plantronics —...

  • Page 11: Ip Phone Models

    NETWORK on the base of the phone. The jack labeled PC does NOT support or provide Power over Ethernet. ESI has tested the IP Feature Phone II with several Power over Ethernet sources. For a current list of tested devices, see www.esiresellers.com/PoE.

  • Page 12: Esi Cordless Handsets

    The Base Station for the ESI Digital Cordless Handset II uses a standard line cord and is line-powered; and the Base Station for each ESI IP Cordless Handset II (Local IP or Remote IP) uses Ethernet cabling, and receives (and requires) Power over Ethernet (PoE). The ESI Remote IP Cordless Handset II base station also includes a jack into which the user can plug an analog CO line.

  • Page 13: Feature Phone Overlays

    With the appropriate license, VIP Softphone can be configured for use locally or remotely. This product requires a third-party USB headset. Note: For details, see the VIP Product Overview (ESI document #0450-0608) and the VIP Setup and User’s Guide (ESI document # 0450-0513).

  • Page 14: Licensing

    60 VIP Professional installations and 40 VIP ACD Agent installations. For licensing information for VIP PC Attendant Console and VIP ACD Supervisor, refer to their respective Product Overviews (ESI document #0450-0914 for VIP PC Attendant Console and #0450-0988 for VIP ACD).

  • Page 15: System Capacities

    On the ESI-200: 16 ports for 140-hr. model, 24 ports for 280-hr. and 600-hr. models. Network Services Processor. On the ESI-200: A non-IVC card must be installed in slot 1 or 2. On the ESI-100: An IVC can’t be installed in slot 1.

  • Page 16: Translation Tables

    ESI Communications Servers Hardware Installation Manual System capacities Departments ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50 Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three Max. departments Department types: Ring-all, ACD, UCD, in-order, pick-up, attendant Max. members, non-ring-all depts.
  • Page 17 ESI-100 ESI-50 Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three Maximum stations Maximum guest mailboxes See the ESI Communications Servers Programming Manual (ESI document #0450-1050) or the ESI Presence Management Installation Manual (ESI document #0450-0792).

  • Page 18: Cautions And Regulatory Information

    Contact the factory before attempting to replace the fuse. The fuse is located on the main board in the Base Cabinet, and (for the ESI-1000, ESI-600, and ESI-200) on the backplane in the Expansion Cabinet. Battery (located on the main board) “Caution: There is a danger of explosion if the onboard lithium battery is incorrectly replaced.

  • Page 19: Regulatory Information

    Installation: The device is equipped with a USOC connector. Registration Number: 1T1MF08B33727. Ringer equivalence number (REN): 0.8 Hearing-aid compatibility This equipment, utilizing telephone station equipment manufactured by ESI, meets all FCC requirements for hearing-aid compatibility.

  • Page 20: Hardware Installation: Esi-1000, Esi-600, Esi-200

    Attach the power transformer to the wall or rack, allowing sufficient length in both cords to reach the power connector on the front side of the cabinet and to reach a UPS or a dedicated 110 VAC outlet. ESI-1000, ESI-600, or ESI-200 typical installation...

  • Page 21: Expansion Cabinet Installation

    5. If you have no more cards to install at this time, power-up and program the system. If using an “E2” port card in the ESI-200, ESI-600, or ESI-1000, you must also use a Hot-Swap Adapter (ESI part #5000-0462) for hot-swap operations.
  • Page 22 Base Cabinet, following the instructions under “CS port cards,” page F.2. If you’re installing an “E2” port card on an ESI-600 with a metal faceplate, you’ll need the “Hot Swap” Port Card Adapter with a metal faceplate (ESI part # 5000-0385).

  • Page 23: About Replacing Port Cards

    1. The replacement port card must be identical to the port card being removed (i.e.: an E2-612 must be replaced with an E2-612; an ESI-DLC must be replaced with an ESI-DLC; etc.) — with the following exception: because each “E2” card is functionally identical to its corresponding “CS” version, you could (for example) remove an E2-684 and replace with a CS-684.

  • Page 24: Memory Module Installation Or Replacement

    . (An ESI-1000 or ESI-600 Memory Module is always a hard drive.) Procedure for two hard-drive Memory Modules (ESI-1000) Note: The installation of these drives enables M3 operation on the ESI-1000; no other hardware is required, due to the ESI-1000’s built-in M3 interface. (See “Mirrored Memory Module (M3),” page F.9.) 1.
  • Page 25 ESI Communications Servers Hardware Installation Manual ESI-1000, ESI-600, ESI-200 3. Screw two of the standoffs through the drive mounting plate into the top-right and bottom-right threaded holes with the spacers. Screw two of the screws that came with the hard drive into the remaining holes (Fig.
  • Page 26 Memory Module standoffs. 3. Connect the cable provided with the Memory Module to either J5 (ESI-200) or J6 (ESI-600) on the main board (Fig. MM-6). Verify that the cable is fully seated at both ends. Fold excess cable back over the top of the Memory Module.

  • Page 27: Removing The Memory Module From The Main Board

    (ESI-200) or J6 (ESI-1000/ESI-600) at the rear of the main board (Figs. MM-6 and MM-7, page F.7). Note: On the ESI-1000, be sure also to remove the cable for the secondary Memory Module from J7. 3. From the back of the main board (Fig. MM-8), remove the four Philips screws securing the Memory Module standoffs.

  • Page 28: Mirrored Memory Module

    No system programming is required for the M3 to function. Note: The ESI-1000 has all M3 components built-in, so the installation on the ESI-1000 of the hard-drive Memory Modules (see “Procedure for two hard-drive Memory Modules (ESI-1000),” page F.5) enables M3 operation on that system.
  • Page 29 3. Unplug the expansion cable from the main board (there is no need to remove the expansion cable connector from the faceplate). 4. Set aside the main board. (Continued) ESI strongly recommends that an approved ESD wrist strap be worn when working with electronic equipment. F.10...
  • Page 30 There are two sets of mounting holes on the M3 board. One set is for mounting the M3 on the ESI-200 main board (referenced by the gray arrows marked “X” in Fig. M3-5); and the other set aligns with the holes on the ESI-600 main board (the white arrows marked “ES”...
  • Page 31 ESI Communications Servers Hardware Installation Manual ESI-1000, ESI-600, ESI-200 4. Using the primary hard drive, repeat steps 1 and 2 (under “Assemble the hard drives to the mounting plate,” page F.11). 5. Screw the remaining -inch standoffs through the drive mounting plate into the top-left, top-right, and bottom-left-threaded holes with the spacers.
  • Page 32 M3 faceplate is aligned with the opening on the main board faceplate. See Fig. M3-10, below, for the mounting screw locations. Fig. M3-10: Location of M3 mounting screws (ESI-600 main board shown, without faceplate) 3. Screw the M3 faceplate to the main board faceplate, using the screws you removed in step 2 of “M3 assembly: Prepare the main board”...
  • Page 33 On system power-up — e.g., at initial installation or whenever a drive is replaced — the M3 will first verify that each drive is an ESI-formatted drive. If so, it then will transfer all data from the primary drive to the mirroring drive.

  • Page 34: Led Functions

    For information on installing ESI Cellular Management, see its Installation Guide (ESI # 0450-1155). ESI Mobile Messaging installation For information on installing ESI Mobile Messaging, see its Installation Guide (ESI # 0450-1231). ESI SIP trunking installation For information on installing SIP trunking, see the ESI SIP Trunking Installation Guide (ESI # 0450-1227). F.15...

  • Page 35: Hardware Installation: Esi-100

    ESI Communications Servers Hardware Installation Manual ESI-100 Hardware installation: ESI-100 Site location As with most electronic equipment, the environmental considerations for this site need to observe good common sense. Provide a dry, clean, and accessible area. Locate space in the telephone equipment room, which will provide easy connection to the 66 blocks and 110 VAC power.

  • Page 36: Opening The Base Cabinet

    Mounting the Base Cabinet To mount the ESI-100 Base Cabinet, use the three provided #8 Phillips screws. Note the position of the three mounting holes in the cabinet. Allow room for installation of the Expansion Cabinet (see page G.3) either now or, if required, in the future.

  • Page 37: Expansion Cabinet Installation

    Expansion Cabinet installation The Expansion Cabinet allows the ESI-100’s capacity to grow by up to two additional port cards. The cards are connected via ribbon cables, through the opening in the back of the Expansion Cabinet, to the Base Cabinet.
  • Page 38 (In other words, perform the reverse of Step 2.) 6. To remove the E2 port card, follow steps 2–5 in reverse order. Fig. PC-3 (right) shows the configuration of a fully loaded ESI-100.

  • Page 39: Memory Module Installation Or Replacement

    ESI-100 Memory Module installation or replacement Note: The Memory Module has a proprietary formatting scheme — do not attempt to install a non-ESI drive. Contact ESI for a replacement Memory Module, if needed. Adding or replacing the Memory Module will require that the ESI-100 be taken out of service.

  • Page 40: Led Functions

    For information on installing ESI Cellular Management, see its Installation Guide (ESI # 0450-1155). ESI Mobile Messaging installation For information on installing ESI Mobile Messaging, see its Installation Guide (ESI # 0450-1231). ESI SIP trunking installation For information on installing SIP trunking, see the ESI SIP Trunking Installation Guide (ESI # 0450-1227).

  • Page 41: Hardware Installation: Esi-50

    ESI Communications Servers Hardware Installation Manual ESI-50 Hardware installation: ESI-50 Site location As with most electronic equipment, the environmental considerations for this site need to observe good common sense. Provide a dry, clean, and accessible area. Locate space in the telephone equipment room, which will provide easy connection to the 66 blocks and 110 VAC power.

  • Page 42: Opening The Base Cabinet

    Mounting the Base Cabinet To mount the ESI-50 Base Cabinet, use the three provided #8 Phillips screws. Note the position of the three mounting holes in the cabinet. Allow room for installation of the Expansion Cabinet (see page G.3) either now or, if required, in the future.

  • Page 43: Expansion Cabinet Installation

    Adding or replacing port cards will require the system to be taken out of service (the ESI-50 doesn’t support “hot-swapping” of its port cards). These instructions cover both types of ESI-50 port cards — the 482 card (used on all ESI-50 models) and the DLC82 card (not compatible with the ESI-50L ).
  • Page 44 7. Secure the lid to the KSU and/or Expansion Cabinet. 8. Reverse the steps to remove the port card. Remember to power down the system before replacing parts. The diagram at right shows the configuration of a fully loaded ESI-50.

  • Page 45: Memory Module Installation Or Replacement

    ESI-50 Memory Module installation or replacement Note: The Memory Module has a proprietary formatting scheme — do not attempt to install a non-ESI drive. Contact ESI for a replacement Memory Module, if needed. Adding or replacing the Memory Module will require that the ESI-50 be taken out of service.

  • Page 46: Led Functions

    For information on installing SIP trunking, see the ESI SIP Trunking Installation Guide (ESI # 0450-1227). The DLC82 for the ESI-50 supports only PRI (not T1). DLCs for other ESI Communications Servers support both T1 and PRI. Please note also that...

  • Page 47: External Connections

    • Connect the grounding lugs of all units to system ground Note: ESI Communications Server lines are protected against a 10 KV surge only if the earth ground procedures described above are followed.
  • Page 48 “freeze.” Though it is hard to predict exactly when different ESI systems will have problems with modified sine wave or square waveform UPSs (meaning during a power failure event or the recovery from one), it’s fair to assume that a problem will eventually arise from the use of such UPSs.

  • Page 49: Moh Port

    The ESI Communications Server continuously outputs real-time SMDR call records to the port. Note: The system will buffer up to a specific limit of SMDR records (60,000 on the ESI-1000, or 1,000 on other ESI Communications Servers) in non-volatile memory when the Maintenance/ SMDR serial port is in use for programming or uploading (such as during use of ESI System Programmer).

  • Page 50: External Paging Device Connection

    If an IVC is installed in slot 1 on the ESI-1000, ESI-600, or ESI-200, the audio connection and dry-contact control connect via the second port card. (On an ESI-200, a non-IVC card must be in slot 1 or 2. On an ESI-100, a non-IVC card must be in slot 1. On an ESI-50, an IVC is built-in and...

  • Page 51: Co Line Connection

    CO line connection Note: For greatest simplicity, this section mentions each port card without the use of an “ESI,” “E2-,“ or “CS-“ prefix, as cards otherwise are functionally identical — e.g., we refer to an E2-684 or CS-684 as just a “684.”...

  • Page 52: Sip Trunks

    Line compensation (or line build-out) is provided as necessary between the CSU or Smart Jack and the ESI Communications Server. There won’t be any support for pulse dialing; all incoming dialing will default to DTMF digits. When working with a PRI line, the DLC (i.e., the DLC, DLC12, or DLC82) supports these switch protocols: •...

  • Page 53: Station Connection

    All analog ports provide Type I Caller ID information (Caller ID with call waiting is not supported). The 482 card is supported also by the ESI-50L, the ESI C-Plus, and IVX S-Class (Generation I–II) systems. For information on installing ESI Presence Management, see its Installation Manual (ESI # 0450-0792).

  • Page 54: 60-Key Expansion Console Connection

    4. If necessary, remove the clear plastic overlay from the keys on the Expansion Console. 5. For the customer’s convenience, label the paper overlay to show how the keys are programmed (we suggest you use ESI System Programmer for this). 6. Install the labeled paper overlay on the 60-Key Expansion Console.

  • Page 55: 60-Key Second Expansion Console Connection

    7. For the customer’s convenience, label the paper overlay to show how the keys are programmed (we suggest you use the ESI System Programmer PC software application for this). 8. Install the labeled paper overlays on the two 60-Key Expansion Consoles.

  • Page 56: Installing Esi's Cordless Handsets

    Cordless Handset is IP, the base station uses Power over Ethernet (PoE). • Wall-mount(s), a belt clip, and a Quick Reference Guide. Each ESI Cordless Handset is keyed to only one base station and takes up one port (digital or IP) on a port card. Base station installation Due to each site’s unique characteristics, the range and distance information we’ll provide herein is...
  • Page 57 There are 30 available channels on the small Cordless Handset and 10 on the large Cordless Handset. Note: Feedback may result if the Cordless Handset is within three inches of an ESI desktop Feature Phone. ESI Cordless Handset II Repeater The optional ESI Cordless Handset II Repeater extends the coverage area of the ESI Cordless Handset II in all directions, including up and down.
  • Page 58 Layout of building/offices, and locations of base stations and repeaters. This can be a hand-drawn diagram with locations of base stations (you can fax it to ESI at 972 422-9705; be sure to indicate that it goes to Technical Support). The objective is to give the ESI technician an idea of the site’s layout.

  • Page 59: Port Card Connections

    ESI Communications Servers Hardware Installation Manual External connections Port card connections E2-A12 port card • CS-A12 port card Term Wire color Signal RJ11 Port White-Blue Green Analog Blue-White Ring White-Orange Green Analog Orange-White Ring White-Green Green Analog Green-White Ring White-Brown...
  • Page 60 ESI Communications Servers Hardware Installation Manual External connections E2-A4 port card Term Wire color Signal RJ11 Port White-Blue Green Analog Blue-White Ring White-Orange Green Analog Orange-White Ring White-Green Green Analog Green-White Ring White-Brown Green Analog Brown-White Ring White-Slate Slate-White Red-Blue...
  • Page 61 ESI Communications Servers Hardware Installation Manual External connections E2-D12 port card • CS-D12 port card Term Wire color Signal RJ11 Port White-Blue Data+ Green Digital Blue-White Data- White-Orange Data+ Green Digital Orange-White Data- White-Green Data+ Green Digital Green-White Data- White-Brown...
  • Page 62 ESI Communications Servers Hardware Installation Manual External connections E2-612 port card • CS-612 port card Term Wire color Signal RJ11 Port White-Blue Data+ Green Digital Blue-White Data- White-Orange Data+ Green Digital Orange-White Data- White-Green Data+ Green Digital Green-White Data- White-Brown...
  • Page 63 ESI Communications Servers Hardware Installation Manual External connections ESI-6ALC port card • CS-6ALC port card Term Wire color White-Blue Blue-White White-Orange Orange-White White-Green Green-White White-Brown Brown-White White-Slate Slate-White Red-Blue Blue-Red Red-Orange Orange-Red Red-Green Green-Red Red-Brown Brown-Red Red-Slate Slate-Red Black-Blue Blue-Black...
  • Page 64 ESI Communications Servers Hardware Installation Manual External connections E2-684 port card • CS-684 port card Term Wire color Signal RJ11 Port White-Blue Data+ Green Digital Blue-White Data- White-Orange Data+ Green Digital Orange-White Data- White-Green Data+ Green Digital Green-White Data- White-Brown...
  • Page 65 ESI Communications Servers Hardware Installation Manual External connections E2-DLC12 port card • CS-DLC12 port card (to 66 Block) Term Wire color Signal RJ11 Port White-Blue Data+ Green Digital Blue-White Data- White-Orange Data+ Green Digital Orange-White Data- White-Green Data+ Green Digital...
  • Page 66 ESI Communications Servers Hardware Installation Manual External connections ESI-DLC port card • CS-DLC port card (to 66 Block) Term Wire color White-Blue Blue-White White-Orange Orange-White White-Green Green-White White-Brown Brown-White White-Slate Slate-White Red-Blue Blue-Red Red-Orange Orange-Red Red-Green Green-Red Red-Brown Brown-Red Red-Slate...
  • Page 67 ESI Communications Servers Hardware Installation Manual External connections SL-DLC82 port card (for use ONLY in slot 2 on ESI-50) (to 66 Block) Term Wire color Signal RJ11 Port White-Blue Data+ Green Digital Blue-White Data- White-Orange Data+ Green Digital Orange-White Data-...
  • Page 68 ESI Communications Servers Hardware Installation Manual External connections 482 port card (for use ONLY on ESI-50) Term Wire color Signal RJ11 Port White-Blue Data+ Green Digital Blue-White Data- White-Orange Data+ Green Digital Orange-White Data- White-Green Data+ Green Digital Green-White Data-...

  • Page 69: Cabinet Worksheets

    ESI Communications Servers Hardware Installation Manual External connections Cabinet worksheets ESI-50 • Base and Expansion Cabinets Base Cabinet Expansion Cabinet Term. Wire color Signal RJ11 Pt. Crd. 1 Pt. Crd. 2 Pt. Crd. 3 Pt. Crd. 4 [Main board] 482/DLC82...
  • Page 70 ESI Communications Servers Hardware Installation Manual External connections ESI-100 • Base and Expansion Cabinets Base Cabinet Expansion Cabinet Term. Wire color Signal RJ11 Pt. Crd. 1 Pt. Crd. 2 Pt. Crd. 3 Pt. Crd. 4 Card type White-Blue Data+ Green...
  • Page 71 ESI Communications Servers Hardware Installation Manual External connections ESI-200 • Base Cabinet Term. Wire color Signal RJ11 Pt. Crd. 1 Pt. Crd. 2 Pt. Crd. 3 Pt. Crd. 4 Pt. Crd. 5 Pt. Crd. 6 Pt. Crd. 7 Card type...
  • Page 72 ESI Communications Servers Hardware Installation Manual External connections ESI-1000, ESI-600 • Base Cabinet Term. Wire color Signal RJ11 Pt. Crd. 1 Pt. Crd. 2 Pt. Crd. 3 Pt. Crd. 4 Pt. Crd. 5 Pt. Crd. 6 Pt. Crd. 7 Card type...
  • Page 73 ESI Communications Servers Hardware Installation Manual External connections ESI-1000, ESI-600, ESI-200 • Expansion Cabinet Term. Wire color Signal RJ11 Pt. Crd. 1 Pt. Crd. 2 Pt. Crd. 3 Pt. Crd. 4 Pt. Crd. 5 Pt. Crd. 6 Pt. Crd. 7...

  • Page 74: Index

    Overlays, B.4 Battery. See Cautions Paging, I.4 Cabinets Phones Expansion, F.2 Digital Feature Phones, B.1 Cautions, E.1 ESI Cordless Handsets, B.2, B.3 Battery, E.1 IP Phones, B.2 Fuse, E.1 VIP Softphone, B.4 Power supply, E.1 Port cards CO lines Capacities, A.4 Capacities.

This manual is also suitable for:

Esi-600Esi-200Esi-100Esi-50

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