Optional Features - ESI 600 User Manual

Special keys

Optional features

The following optional features may be accessible from your station. See the Administrator for details.
In each case, you must use a programmable feature key to serve as an on/off key for the feature (see
"Programmable feature keys," page C.2).
Note: In the codes, DDD = ACD department number and XXX = extension number.
Code Feature key
560 Manual day/night mode
561 Service observing
5DDD ACD agent log on/off
562 ACD agent wrap
563DDD ACD Administrator
564 Headset key
565 Call forward key
565XXX Forward to a destination
566 Redial
567 Call forward/no-answer key
568 Message monitor key
569 Background announce key
570 Conference
571 Personal Greeting 1
572 Personal Greeting 2
573 Personal Greeting 3
574 Caller ID key
575 and 576 Virtual answer keys
577 QuickPage
578 Mute/DND
579 Voice mail
580 Override ring key
582 Record
583 Quick Switch
584 Account codes
599 Overhead page
(Continued)
F.12
12-Key ESI Cordless
Page
Phone
F.13
F.13
I.1
I.2
I.5
F.13
F.13 Y
F.13 Y
F.1 Y
E.10
F.10
F.14
E.8 Y
F.14 Y
F.14 Y
F.14 Y
F.15
F.16
F.16
F.16 Y
F.17 Y
F.9
F.17
F.17
F.18 Y
E.15
User's Guide
24/48-Key
Handset Phones
Y Y
Y Y
Y Y
Y Y
Y Y
Y
Y Y
Y Y
Y
Y Y
Y Y
Y Y
Y Y
Y Y
Y
Y Y
Y Y
(DND only)
Y Y
Y
Y
Y Y