ESI 600 User Manual page 4

Feature phone

Table of Contents

ACD agent operation .................................................................................................................................................I.1

Programming the agent log-on/off key ........................................................................................................................................................I.1

Wrap mode ....................................................................................................................................................................................................I.2

LED indicator..................................................................................................................................................................................................I.2

Display indications .........................................................................................................................................................................................I.3

While logged on: no DND, monitor mode, call forward, or programming................................................................................................I.4

Call waiting .....................................................................................................................................................................................................I.4

ACD administrator key ..................................................................................................................................................................................I.5

Analog stations .........................................................................................................................................................J.1

Caller ID.........................................................................................................................................................................................................J.1

Placing calls ..................................................................................................................................................................................................J.1

Transferring calls ..........................................................................................................................................................................................J.2

Conference calling........................................................................................................................................................................................J.2

Call hold.........................................................................................................................................................................................................J.3

Paging............................................................................................................................................................................................................J.3

Call pick-up....................................................................................................................................................................................................J.3

Voice mail operation from an analog station ..............................................................................................................................................J.4

Analog station programming........................................................................................................................................................................J.7

Index

Table of Contents