Network Error List; Internet Fax Transmission/Scan To E-Mail - Konica Minolta bizhub 362 User Manual

12
12.2

Network error list

When an error occurs such as during a scan transmission, error codes are
displayed on the job list screen and in a report. When an error code is
displayed, troubleshoot the problem as described below.

Internet fax transmission/Scan to E-Mail

Error code
E4DXXX
E5AXXX
E5DXXX
E6FXXX
E7XXXX
EAXXXX
EAX212
EABXXX
12-4
Cause
Since the SMTP server ad-
dress is not specified, connec-
tion to the e-mail server is not
possible.
Since the DNS settings are in-
correct, transmission is not
possible.
Since the e-mail address or
the destination e-mail address
is not specified or is incorrect,
transmission is not possible.
The data is too large to be
sent.
SMTP authentication failed.
The LAN cable is not connect-
ed, communication to the
SMTP server failed, or trans-
mission was attempted to an
incorrect destination address.
SMTP authentication is re-
quested.
POP3 before SMTP authenti-
cation failed.
Scan function troubleshooting
Action
Specify the SMTP server address. Refer
to page 3-19.
Check the DNS settings. Refer to
page 3-15.
Check the settings and the destination
e-mail address. Refer to page 3-19.
Even when scanning is complete, trans-
mission may not be possible depending
on the original document. Change the
quality to fine or standard, and then send
the data again.
Check the SMTP authentication account
and password.
Check that the LAN cable is properly
connected, that the SMTP server can
communicate, that the network settings
such as the subnet mask are correct,
and that the destination e-mail address
is correct. Refer to page 3-19.
Enable the SMTP authentication set-
tings. Refer to page 3-19.
Check the POP3 account and password.
Refer to page 3-25.
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