Internet Fax Reception - Konica Minolta bizhub 362 User Manual

Scan function troubleshooting

Internet fax reception

Symptom
Cannot receive
Can be received
but cannot be
printed.
Binary code data is
received (printed).
The same docu-
ment is received
many times.
The reception can-
cellation has been
specified, but it is
not canceled.
The POP3 recep-
tion malfunction
icon does not dis-
appear.
bizhub 362/282/222
Cause
The connection is incorrect.
The Auto Receive Check set-
ting is not specified.
Required settings for this ma-
chine have not been regis-
tered.
The same POP3 user name is
being used by another e-mail
software and user.
The LAN cable is broken.
Data in a format that is not
supported is attached, or an
email with no data is received.
The received document has
not been specified to be print-
ed.
Memory exceeded
Other causes
Data is attached in a format
other than MIME, or the e-mail
is received via a server that
does not support MIME.
Since the size of the e-mail is
too large, a connection time-
out with the server occurs
while the data is being re-
ceived.
Time may be required to can-
cel an Internet fax reception.
Since the time of the Auto-RX
has not elapsed since the pre-
vious time a POP3 reception
failed, POP3 reception is not
performed.
Action
Check the hub LED indicator and check
the connection status.
Specify the time interval to check recep-
tion automatically. Refer to page 3-29.
Specify the required network settings.
Refer to page 3-4.
Do not use the same POP3 user name
with other e-mail software.
Replace the LAN cable.
Ask the sender to send a TIFF-F file or
text.
To print the received document, specify
the received document to be printed.
Refer to page 10-12, page 10-22.
Print the saved documents, decrease
the memory usage of this machine, and
then ask the sender to send the data
again.
Check the communication malfunction
under "Type" in the job list, and refer to
the error code. Refer to page 12-4
When data is attached in a format other
than MIME, the binary code is printed as
text. (This is not a machine malfunction.)
Ask the sender to send the data in the
MIME format.
From a computer, receive the data as
proxy and delete the corresponding e-
mail from the server. Ask the sender to
decrease the size of the e-mail and to
send it again.
Wait until the job is canceled.
Once the POP3 reception malfunction
icon is displayed, it does not disappear
until reception is successful. Specify the
setting to shorten time of the Auto-RX,
and check that POP3 reception is possi-
ble.
12
12-9