If An Error Message Appears When Connecting To The Machine From A Computer; If "Smtp Cannot Be Used." Or "Ftp Cannot Be Used." Appears; If The Hdd Ready Indicator Indicates An Hdd Malfunction; Troubleshooting - Konica Minolta bizhub C451 Network Scanner Operations

Scan function troubleshooting
6 Scan function troubleshooting
6.1

Troubleshooting

If an error message appears when connecting to the machine from a computer

% Check the IP address of the machine.
– If a connection is still not possible, contact your network administrator.

If "SMTP cannot be used." or "FTP cannot be used." appears

% Check that the network cable is correctly connected.

If the HDD ready indicator indicates an HDD malfunction

% Contact your technical representative.
6.2

Network error message list

If an error message appears, perform the corresponding operation described below.
Message
Cannot connect to the network.
The destination cannot be selected be-
cause the number of destinations has ex-
ceeded the max. number of broadcasting
possible.
Image could not be saved in the User Box
due to insufficient HDD capacity. Check
log.
The number of User Boxes has reached
its maximum.
This user box has reached its maximum
number of pages allowed.
The number of programmed jobs has
reached the max. allowance. Wait until a
programmed job is completed.
bizhub C451/C550/C650
Cause and remedy
A connection to the network could not be established. Check if the net-
work cable is correctly connected. In addition, check that the Network
Settings parameters in Administrator mode have been correctly speci-
fied.
The number of destinations specified exceeds the number possible for a
broadcast transmission. Reduce the number of broadcast destinations,
or send the transmission in multiple batches.
The hard disk is full. Delete unnecessary data, and then try saving the
data again.
The number of user boxes that can be registered has reached the maxi-
mum number possible. Delete unnecessary user boxes, and then try reg-
istering new boxes again.
The number of documents that can be saved in a user box has reached
the maximum number possible. Delete unnecessary documents, and
then try saving the document again.
The number of jobs that can be programmed has reached the maximum
number possible. Wait until a job has been completed, or delete a current
job.
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