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QMS 2425 Operation Manual

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  • Page 1 ®...
  • Page 2 MS-DOS/Microsoft Cor poration. Novell and NetWare/Novell, Inc. QuarkXPress/Quark, Inc. TOPS/Sun M icrosystems, Inc. UNIX/UNIX System s Laboratories. The digitally encoded software included with your QMS 2425/2425 TURBO Print System is Copyr ighted © 1997 by QMS, Inc. All Rights Reserved. This softwar e may not...

  • Page 3: Table Of Contents

    Introduction ... 1-2 About This Manual 1-2 Typographic Conventions 1-4 Introduction ... 2-2 Preventing Media Jams ... 2-2 Loading the Media Cassette ... 2-2 Feeding Media ... 2-11 Cassette Feed 2-11 Manual Feed 2-11 Selecting Media Delivery ... 2-12...
  • Page 4 Face-down Tray 2-13 Face-up Tray 2-14 Other Media Delivery Options 2-15 Loading the Multipurpose Tray ... 2-15 Envelopes: Special Considerations 2-19 Labels: Special Considerations 2-19 Letterhead and Memo Media: Special Considerations 2-21 Odd-size Media: Special Considerations 2-21 Transparencies: Special Considerations 2-22 Printing Envelopes ...
  • Page 5 Improving Collation Performance 3-10 Chunk Collation 3-11 Advantages of Collation 3-12 Working with Status Pages ... 3-13 Cancelling/Ending Print Jobs ... 3-14 Cancel a Single Print Job 3-15 Cancelling all Print Jobs 3-15 Ending a Print Job 3-16 Introduction ... 4-2 Handling the Printer ...
  • Page 6 ... 6-1 Introduction ... 6-2 Status Messages ... 6-2 Service Messages 6-8 HP-GL Error Codes and PCL Error Codes 6-10 Testing PC-Printer Communication ... 6-10 Creating the Test File 6-11 Sending the Test File 6-11 Printer Problem Checklist ... 6-16 Media Jams ...
  • Page 7 Printer Resets 6-50 PostScript Errors 6-51 Windows Driver Problems ... 6-51 Printer Description Files 6-51 CrownNet Problems ... 6-52 Output Problems ... 6-52 600x600, 1200x1200 dpi Printing Unavailable 6-52 Blank Pages 6-53 Not All Pages Print 6-54 Printer Will Not Duplex 6-54 Disk Problems ...
  • Page 8 Setting Up Your Browser Software 7-3 Printer Home Page ... 7-9 Home 7-10 Operator Control 7-11 General Settings 7-14 Printer Jobs 7-22 Consumable Status 7-24 System Support Page 7-26 QMS, Inc. Page 7-28 Local Online Help Page 7-28 Web Page Help System ... 7-29 Sources of Support ...A-2 Your QMS Vendor A-2 Your Application Vendor A-2...

  • Page 9: Introduction

    “Introduction” on page 1-2 “Typographic Conventions” on page 1-4...

  • Page 10: Your Qms Vendor

    You’ll also find information on advanced printing features, printer care, print quality, and troubleshooting. Use this guide in conjunction with your other QMS 2425/2425 TURBO Print System documentation. This chapter gives you a brief overview of this manual.

  • Page 11: Q-Fax

    Printer Care Print Quality Troubleshooting Printer Problems Printer Web Page QMS Customer Support Describes how to handle and clean the printer. Gives information on how to improve print quality through adjustments of print density and printer resolution. Provides media jam prevention tips, explains how to locate and clear media jams, lists printer status messages, outlines printer and print quality...
  • Page 12 The following typographic conventions are used in this manual: Text you type, and messages and information Mixed-Case displayed on the screen Courier Variable text you type; replace the italicized Mixed-Case word(s) with information specific to your printer or Italic computer Courier Information displayed in the printer message UPPERCASE...

  • Page 13: Preventing Media Jams

    “Preventing Media Jams” on page 2-2 “Loading the Media Cassette” on page 2-2 “Feeding Media” on page 2-11 “Selecting Media Delivery” on page 2-12 “Loading the Multipurpose Tray” on page 2-15 “Loading the Multipurpose Tray” on page 2-15 “Loading the Multipurpose Tray” on page 2-15 “Printing Envelopes”...
  • Page 14 The QMS 2425/2425 TURBO Print System comes standard with two 500-sheet universal media cassettes. The upper tray holds letter/A4 or legal/B4 media, and the lower tray holds letter/A4, legal/B4, or 11”...
  • Page 15 cassette. Loading media in either cassette involves the following basic steps: Open the cassette Set correct media size for the cassette Load media in the cassette Close the cassette These steps are described in detail, later in this procedure. Note: Ensure that the media size matches the cassette size (for »...
  • Page 16 Turn the dial to the right to unlock the front media size guide. Slide the media guide to align it with the correct media size marker. Turn the dial to the left to lock the front paper size guide. Remove the left media size guide, if necessary, by pushing in and lifting it from its paper size slot.
  • Page 17 Align the tip of the guide with the desired paper size marker, then insert the rest into the paper cassette. B4 LGL Unwrap the paper, pull the stack out, and then with one hand at each end of the stack, lift and hold it in a curved position as shown in the following illustration.
  • Page 18 Grip each end of the stack firmly. Straighten the stack, and then roll the fanned sheets from side to side to get air through the sheets and prevent static buildup. Take off the top and bottom sheets. The top and bottom sheets sometimes have residual glue buildup that could cause the printer to jam.
  • Page 19 Place a stack of media in the cassette with the print side fac- ing down.
  • Page 20 Ensure that the media stack lies flat and does not exceed the top limit mark. Note: If you need to remove excess media from a media » cassette, simply push up the metal panel to lift the media stack.
  • Page 21 Attach the media size card The media size card identifies the media loaded in a cassette. Remove two of the media size labels and place one on each side of the media size card. After the media is loaded in a media cassette, insert the media size card into the slot.
  • Page 22 Slide the cassette into the cassette slot until it’s firmly seated. Flip up the media stop, and slide it to the correct media size. Note: When printing different-sized media in the face-down tray, » set the media stop to the largest media size. If it is set to a smaller size, large-size media will curl, block the opening (when delivered to the output tray), and cause a media jam.

  • Page 23: Cassette Feed

    There are two ways of feeding media through your printer: Cassette feed (automatically) Manual feed (from the multipurpose tray) Cassette feed automatically pulls media from one of the cassettes at the front of the printer. The cassettes handle media as light as 17 lbs (64 g/m ) or as heavy as 28 lbs (105 g/m depth is 1.97"...
  • Page 24 Note: The order of output on the your QMS 2425/2425 TURBO Print » System is from first to last page in both the face-up and face down output trays.

  • Page 25: Face-Down Tray

    You can purchase the executive model of this printer with 24 MB of memory, the 2425 TURBO EX with 32 MB of memory, or you can add additional memory to the base model system to avoid this type of chunk collation prob- lem.

  • Page 26: Face-Up Tray

    For face-up output, you must attach the face-up tray to the left side of the printer and configure the printer to access it. This tray holds up to 100 sheets of media. Use the following instructions to attach the face-up tray. »...

  • Page 27: Labels: Special Considerations

    Use the following instructions to remove the face-up tray: Remove first the right tab, and then the left tab on the face- Up tray from the slot on the back of the printer. » Note: Remember to disable the Operator Control/Outputbin/Face up setting.
  • Page 28 » Note: A MEDIA SIZE MISMATCH error can be caused if the media in the multipurpose tray is not the media size selected for the multipurpose tray (inputbin 1). If the printer supports the media size you want, insert the correct size media in the multipurpose tray. If the printer does not support the media size you want, set Operator Control/Multipurpose Sz to universal to clear the error.
  • Page 29 Pull out the large tray extension from the two grips. Pull out the small tray extension from the center grip. Adjust the media guides to the size of the media.
  • Page 30 Align the media, and insert it between the media guides as far as possible into the printer, with print-side up and the top of the media going into the printer first. See chapter 2, “Print Media,” of the Reference for the print media chart that indicates appropriate feed edge for each paper-size.

  • Page 31: Printing Envelopes

    Use landscape orientation to create the envelope text in your application short-edge first. Before printing envelopes —Disable the duplexer if it is installed. —Remember that you can only print on the address side of the envelope. —Make sure that the media guides are set to the height of the envelope (media jams or misfeeds may occur if they are too loose or too tight).
  • Page 32 The surface (print face) of the labels must be made of normal paper with a matte-finish, similar to copy paper. The label backing must be able to withstand the heat generated by the fixing assembly (190 C/374 ° ° Ensure that the label backing is not made of easily removable coated paper.
  • Page 33 Letterhead and memo media are printed from the multipurpose tray. Keep in mind the following: Load the media lengthwise (long edge first), face up, and with the top of the page toward the rear of the printer. Odd-size media is printed from the multipurpose tray. Keep in mind the following considerations: Use only 17-28 lbs (64-105 g/m for laser printers.
  • Page 34 4, “Printer Care,” for instructions on how to clean the media path. The QMS 2425/2425 TURBO Print System supports envelope print- ing in two ways: From the multipurpose tray on any size media from 6.92'' x 10.23''—176 mm x 260 mm by manually inserting up to 10 enve-...

  • Page 35: Formatting Data For Envelopes

    From the optional envelope cassette on up to 100 envelopes in the following sizes: envelope 9.76'' x 6.93'', COM 10 (9.5'' x 4.125”), Monarch (7.5” x 3.875”), DL size (8.66'' x 4.33'') 229 mm x 162 mm, and C5 size (9.02'' x 6.38'') 229 mm x 162 mm. Your printer receives the necessary instructions to print on envelopes from your application.
  • Page 36 Flex the envelope stack (including the edges) to remove any stiffness. Correct any dog-eared corners, then tap the enve- lopes on a flat surface to align. Open the multipurpose tray. Adjust the media guides to the height of the envelopes.
  • Page 37 Slide the envelope stack into the printer as far as it will go, with the print side facing up and the flap should be on your right. Because envelopes pass through heated rollers, the gummed area on the flap may seal. Open the flap immediately after it passes through the printer, before the seal cools.
  • Page 38 When toner is low, it is sometimes helpful to take the cartridge out of the printer and redistribute the toner. This is done by gently rocking the cartridge side to side. Then reinstall the cartridge. If the TONER LOW message remains in the display panel after redistributing toner, the cartridge must be replaced.

  • Page 39: Refilled Toner Cartridges

    Should be kept away from monitors, disk drives, and floppy disks. The magnets in the cartridge can damage stored data. QMS does not recommend using refilled toner cartridges on this printer. Refilled toner cartridges may produce variations in toner qual- ity and reliability and may reduce the print quality of your documents.
  • Page 40 You may purchase additional cartridges from your QMS vendor. See the “Print Engine Specifications” section of appendix B, “Technical Specifications,” in the Reference for more information on toner car- tridges. Open the top cover. Remove the empty toner cartridge. Grasping the grip area of the empty toner cartridge with both hands, remove the car- tridge by pulling it toward you.
  • Page 41 In your laser printer, characters and images are created through a process that applies toner (made of carbon particles) to the page in the printer’s fusing unit. When an image is formed, heat and pressure are applied to transfer the image to the page. The toner cartridge con- tains the toner and photosensitive drum needed to operate the laser printer.
  • Page 42 Distribute the toner in the cartridge. Hold the cartridge with both hands, and gently rock it from side- to-side five or six times to distribute the toner. Remove the tape seal. Holding the cartridge in place with one hand, use your other hand to grasp the orange tab on the right side of the tape seal.
  • Page 43 Slide the toner cartridge in the printer. Grasp the tabs on the toner cartridge and place the cartridge on the rails inside the printer. Then lift the tabs slightly, and slide the cartridge straight back into the printer until it is firmly seated. Close the printer’s top cover.

  • Page 45: High-Resolution Printing

    “High-Resolution Printing” on page 3-2 “Printing Duplex” on page 3-6 “Cassette Chaining” on page 3-9 “Collating Output” on page 3-10 “Working with Status Pages” on page 3-13 “Cancelling/Ending Print Jobs” on page 3-14...
  • Page 46 The QMS 2425/2425 TURBO Print System supports three print reso- lutions: 300x300, 600x600, and with Multi-Res daughterboard. For printed pages that don’t require optimum print quality, such as rough...

  • Page 47: Smoothing

    For better results, if smoothing is required for your documents in text and line art, use the basic option for halftone types. Your QMS 2425/2425 TURBO Print System base model comes with 8 MB of memory, the executive model comes with 24 MB of memory, and the 2425 TURBO EX comes with 32 MB of memory.
  • Page 48 Media Size Minimum Framebuffer RAM (in MB) 300x300 dpi Simplex Duplex Simplex Duplex Simplex Duplex Executive 11 x 17 Legal Letter Universal Note: This table lists the values for a system without a hard disk » installed. Media Size Minimum System RAM (in MB) 300x300 dpi Simplex Duplex Simplex Duplex Simplex Duplex Executive...
  • Page 49 See chapter 2 of the Options guide, the “Single In-Line Memory Mod- ules’’ section, for more information on installing SIMMs. Note: The 2425 TURBO EX requires 8 MB additional RAM due to the » system image running out of RAM since their is no flash memory in this configuration.
  • Page 50 The QMS 2425/2425 TURBO Print System supports duplex printing. From either universal cassette on any supported size media (17—28 lbs/64—105 g/m installed, media is automatically fed via the media cassettes. Note: Odd-size paper cannot be used in automatic duplex »...
  • Page 51 Once the duplex printing option is installed on your printer, the Duplex option appears in the Operator Control menu. See chapter 4, “Printer Configuration,” in the Reference guide for more information on this option. Use you application to choose duplexing on a per-job basis or the configuration menu to set duplexing as the default for all print jobs.

  • Page 52: Printing Duplex

    If your printer has the optional duplexer, duplexing option, you can print on any of the media sizes at 300x300 dpi. However, printing duplex via the cassettes at 600x600 dpi resolutions may require addi- tional memory. (See the memory table in the previous section for each resolution/media size memory requirement).
  • Page 53 The QMS 2425/2425 TURBO Print System comes standard with two 500-sheet universal cassettes (also known as trays or input bins) for a total media capacity of approximately 1000 sheets before a reload is necessary. You may choose to have the printer automatically draw from another cassette when the current cassette empties.
  • Page 54 QMS printer driver. To greatly improve collation performance, which allows you to collate longer and more complex print jobs on the QMS 2425/2425 TURBO Print system, you can do one of the following: Add more printer memory, which automatically increases the Dis- play List client’s memory setting.

  • Page 55: Chunk Collation

    Take any memory, if available and not being used by other clients, and add it to Administration/Memory/K Mem Display. Caution: This option should be used only by individuals who are familiar with adjusting memory settings. Incorrect use of this option could cause your system to operate incorrectly. If your printer has an optional hard disk and if Administration/ Memory/Enable Disk Swap is set to On, then any extra memory is distributed to all memory clients.

  • Page 56: Advantages Of Collation

    With the executive model of this printer with 24 MB of memory, and with the 2425 TURBO EX with 32 MB of memory, you add additional memory to the base model system to avoid this type of chunk collation problem.
  • Page 57 If chunk collation does occur, it may be best to use a header and trailer page to determine the beginning and end of each collation sequence. (See chapter 4, “Printer Configuration,” of the Reference for information on using header and trailer pages.) Printing a status page is a two-step procedure: Identify the type of status page you want to print, and then print it.
  • Page 58 Advanced This document, which can be five or more pages long, provides All the information from the standard status page The configuration menu settings A full list of fonts and downloaded emulation After you have identified the type of status page, press the Print Sta- tus key on the control panel to print it.

  • Page 59: Cancel A Single Print Job

    Press the control panel keys in the order shown in the following instructions to cancel a single print job. Press this to... key... Cancel Access the JOB CANCEL menu. Cancel Cancels the job currently printing, interpreting, spooling, Select or terminating. The CANCEL JOB message displays until the print job is completely removed.
  • Page 60 » Note: This procedure does not end print jobs that are still receiving data. Its only purpose is to provide an end-of-job indicator for a print job that does not have one. You can identify an end-of-job indicator in the Administration/Communications/Parallel and Administration/ Communications/Serial menu.

  • Page 61: Handling The Printer

    “Handling the Printer” on page 4-2 “Cleaning the Printer” on page 4-3 “Using the Maintenance Kit” on page 4-9 “Repacking the Printer” on page 4-10...
  • Page 62 This chapter describes how to handle and clean the printer. Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular cleaning takes only a few minutes and helps ensure print quality. Printer parts that require cleaning are the paper pick-up rollers and the outside surface of the printer.
  • Page 63 Do not touch the electrical contacts, gears, or laser beam devices. Doing so may damage the printer and cause the print quality to deteriorate. Keep media in the output tray at minimum level. If the media stacks too high, your printer may experience media jams and excessive media curl.
  • Page 64 WARNING! Turn off the printer, unplug the power cord, and disconnect any interface cables before cleaning. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen. In addition to unplugging the printer, follow these guidelines when cleaning the printer: Clean the printer before use or allow a few minutes after unplug- ging it so that the fusing unit can cool down.

  • Page 65: Replacing A Toner Cartridge

    Caution: Avoid using solvents, such as alcohol and benzene, or sprays as they may damage the finish. WARNING! Turn off the printer, unplug the power cord, disconnect any interface cables, and make sure that the fusing unit has cooled down before cleaning. ACHTUNG! Schalten Sie vor der Reinigung bitte den Drucker aus, ziehen den Netzstecker heraus und entfernen alle Kabel von den Schnittstellenanschlüssen, bis die Fixiereinheit abgekühlt ist.
  • Page 66 Slide the brush back and forth a few times to clean the anti- static teeth. Caution: When cleaning the anti-static teeth, be careful not to touch the transfer charging roller. This may deteriorate print quality. Return the brush and toner cartridge to the printer. Close the top cover.
  • Page 67 To maintain clear, crisp print quality, and to help prevent paper jams, clean the transfer guide area after replacing a toner cartridge, or when necessary. Use the following procedure: Open the top cover and remove the toner cartridge. Note: If you plan to reinstall the toner cartridge, put it back in its »...
  • Page 68 WARNING! Turn off the printer, unplug the power cord, disconnect any interface cables, and make sure that the fusing unit has cooled down before cleaning. ACHTUNG! Schalten Sie vor der Reinigung bitte den Drucker aus, ziehen den Netzstecker heraus und entfernen alle Kabel von den Schnittstellenanschlüssen, bis die Fixiereinheit abgekühlt ist.
  • Page 69 Wipe off any toner residue and paper dust from the registra- tion roller area with a soft cloth dampened with water.Then use a soft dry cloth to wipe off any remaining water. Caution: When cleaning the registration roller area, be careful not to touch the transfer charging roller.
  • Page 70 If you need to relocate or ship your QMS 2425/2425 TURBO Print System after it has been installed, you must follow the procedures in this section to prevent damage to the printer and to keep your war- ranty valid. Caution: QMS cannot be held responsible for damage to your printer during shipment that results from the improper packaging of your printer.
  • Page 71 » Note: The toner cartridge is sensitive to bright light. Do not remove the cartridge from the printer until you’re ready to return it to its protective bag. Store the cartridge in an environment that is not subject to extreme heat or humidity, salty air, or corrosive gases, such as aerosols.
  • Page 72 Remove the toner cartridge. While grasping the han- dle of the toner car- tridge, remove the cartridge by pulling it up and then towards you. Repack the toner cartridge in its original protective alumi- num bag and shipping carton. » Note: If you’re disposing of the toner cartridge, put it in a trash receptacle.
  • Page 73 WARNING! The printer weighs about 106 lbs (48 kg). Don’t lift it by yourself. ACHTUNG! Der Drucker wiegt ca 48 kg; bitte versuchen Sie niemals, das Gerät alleine anzuheben oder zu tragen. Insert the packing material that was originally removed upon installation of the printer.
  • Page 74 Lift the latch to pull open the left cover and gently lower it until it stops. Replace the cardboard that was originally removed from the fixing assembly area upon installation of printer.
  • Page 75 Replace the two spacers that were removed from the fixing assembly upon installation of the printer, and then close the left cover. If you have an optional feeder, remove it from the printer, and then repack it for storage. Put the printer back in its original protective plastic bag. Get someone to help you with this step: Lift the printer back into its original shipping carton.

  • Page 77: About Halftone Types

    “About Halftone Types” on page 5-2 “About Print Density” on page 5-3 “About Print Resolution” on page 5-4...
  • Page 78 Density, gamma correction, and print resolution are some of the fac- tors that affect print quality. High-resolution technology, while more complex, gives you more flexibility to control the print quality factors. This chapter will aid you in setting your printer up for maximum perfor- mance.
  • Page 79 Halftone 300 DPI Type Angle Level LPI Basic 53.03 45.0 Standard 53.03 45.0 Advanced 67.08 26.56 81 See chapter 5, “Additional Technical Information,” in the Reference , for more detailed information on halftones and how to change their characteristics via the printer configuration menu. »...
  • Page 80 Another way to sharpen the images printed on your pages is through setting the print resolution. Your printer is capable of printing at 300, 600, and 1200 dpi. This choice of resolutions allows you to customize the quality of your output according to its use. For pages requiring the best quality your printer can provide, set the printer resolution to 600 dpi or to 1200 dpi if the optional Multi-Res daughterboard is installed with appropriate memory.
  • Page 81 “Status Messages” on page 6-2 “Testing PC-Printer Communication” on page 6-10 “Printer Problem Checklist” on page 6-16 “Media Jams” on page 6-18 “Stapler Jams” on page 6-42 “Clearing CrownCopy ADF Paper Jams” on page 6-36 “Windows Driver Problems” on page 6-51 “CrownNet Problems”...
  • Page 82 This chapter provides information to aid you in resolving printer prob- lems you may encounter, or at least guide you to the proper sources for help. You’ll find in this chapter tables of common status messages, a problem checklist, and actions you should take when a specific problem occurs.
  • Page 83 This status message... ACC FILES GOT REMOVED The accounting option is ACC XXXXXXXX FILE FULL ACC FILE IS XXX % FULL ACC FILES NOT EMPTY, CANNOT SHRINK, KEEPING OLD SIZE means... disabled and the accounting files are empty. After a reset, the files are removed.
  • Page 84 This status message... x ACTIVE JOBS ADJUST INPUTBIN BIN INPUTBIN BIN JAM CANCEL JOB CANCEL ALL JOBS CREATED FILE CREATING XXXXXXXXXXXX FILE, PLEASE WAIT means... The printer is on line. ( x identifies the number of jobs in process.) The specified input bin (cassette) is not inserted correctly.
  • Page 85 This status message... END JOB CLOSE ENGINE DOOR(S) DUPLEXER ABSENT DUPLEXER JAM EXTENDED ACCOUNTING FILE SIZE FINISHER STAPLE JAM IDLE ILLEGAL DUPLEX PRINTING ILLEGAL MANUAL FEED PRINTING INITIALIZING means... The Cancel key has been pressed. One or more of the front or side covers is open and must be closed.
  • Page 86 This status message... INPUT IDLE PRINTING LOAD STAPLES PRESS STAPLE TAB OUTPUTBIN OUTPUTBIN FULL OUTPUTBIN OUTPUTBIN PRINTING STATUS means... The printer is on line and printing jobs already in the queue. No new jobs are arriving at the communication interfaces. The stapler is out of staples.
  • Page 87 This status message... PUT SIZE PAPER IN INPUTBIN BIN PUT SIZE PAPER IN ANY RESETTING ACCOUNTING TEST PRINT TONER ABSENT TONER LOW TRANSPORT JAM means... That Operator Control/ Chain Inputbins is set to Off and that the displayed cassette or tray is empty. Refill it with the specified size media.

  • Page 88: Service Messages

    This status message... WAITING FOR IDLE WAITING ON INPUT END JOB? WARMING UP When the printer requires service, operation stops and the message window displays CALL FOR SERVICE followed by the location of the problem and error number. Have this information available when you call for service.
  • Page 89 The following table lists Call for Service error codes that could appear on the printer message window and their meanings. Error Error Description Code General fuser malfunction Fuser temperature low malfunction Fuser temperature high malfunction Fuser warm up malfunction Main motor malfunction Scanner motor malfunction Outlet fan motor malfunction Power supply fan motor malfunction...
  • Page 90 The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. Description Error Codes Not enough memory for job. Too many transformations. Math error. Job aborted. Instruction not recognized. Wrong number of parameters.
  • Page 91 To create the test file, type the following commands at the DOS prompt: copy con printest.ps showpage ^D^Z (All commands above except the DOS copy command are case sen- sitive and must be typed exactly as shown.) Showpage is a PostScript command that prints a blank page.
  • Page 92 If the AUTOEXEC.BAT file contains the line MODE LPT1:=COM1: delete it. Then type MODE LPT1:,,P The “P” represents infinite retry and it tells the PC to send print jobs until the printer accepts them. Restart the PC and retry the communication test. See chapter 6, “Troubleshooting,”...
  • Page 93 If the printer and PC are communicating, a blank page ejects from the printer. If a blank page doesn’t eject and you typed the file correctly, you may want to check your AUTOEXEC.BAT file in DOS to make sure that the printer's serial port settings match those of the PC. Look for a command line like this in your AUTOEXEC.BAT file: MODE COM1:9600,N,8,1,P...
  • Page 94 you must configure the printer to use the serial settings specified in the AUTOEXEC.BAT file. Press the following control panel keys in the order shown: Press to... this key... Online Take the printer off line (the Online indicator goes out. Menu Access the configuration menu.
  • Page 95 Press to... this key... Select Select the displayed baud rate. » Note: If you need to change other settings, press the Next key to access the appropriate menu option, then return to the point where you press the Select key to access the Administration menu and select the new settings.
  • Page 96 This section contains a list of possible printer problems and solutions. If you have just installed your printer, be sure you have followed the steps in chapter 2, “Setting Up Your Printer,” in the Getting Started guide. If there is no display message, use the following steps to identify the source of your problem and to learn of possible solutions: Does the printer power light come on? YES - Go to number 2.

  • Page 97: Media Jams

    Are all the printer covers closed securely? Is there a media jam? If a paper jam message displays and the Error indicator lights, go to one of the following sections in this chapter on clearing a media jam. Is the printer receiving data from the computer? If the Data indicator blinks after a file is sent, the printer is receiving the data.
  • Page 98 If nothing prints at all, do an engine test print. Use a paper clip that has been straightened and insert it gently into a small square access hole on the right side of the printer near the back. The printer should print a vertical line test print. Understanding how media travels inside the printer helps you better handle media jams.
  • Page 99 With most printers, if a jam occurs, you must remove the jammed media and then reprint the job. However, the QMS 2425/2425 TURBO Print System provides automatic jam recovery (when enabled through the Administration/Engine/Page Recovery menu). If a media jam occurs, remove the jammed media, and printing auto- matically resumes from the page the printer stopped at when the jam occurred.
  • Page 100 Jams can occur in more than one location at a time, so be sure to check all the indicated locations. Note: This illustration shows the QMS 2425/2425 TURBO Print » System without the Stackler. See the “Clearing Stackler Jams”...
  • Page 101 After checking for and removing media from the areas indicated, open and close one of the printer covers (top, left, or right) to clear the jam message. If all the jammed media has been removed, printing auto- matically restarts when the cover is closed. If printing does not restart or if the printer jams again, make sure that no pieces of media remain in the printer.
  • Page 102 Slightly raise the end of the feeder, and remove it from the printer. Reach into the access opening under the feeder to remove the jammed envelope. Align the envelope feeder’s tabs with the slots on the printer to reinstall it.
  • Page 103 Slide the feeder in the printer slot as far as it will go. Open and close one of the printer’s covers (top, left, or right) to remove the jam message and continue printing.
  • Page 104 Follow these instructions to clear a media jam from the multipurpose tray area: Remove any jammed media by pulling gently on it. If the jammed media can’t be pulled out easily, don’t force it out. Open the top cover and follow the directions for removing a media jam in the “Clearing Top Cover Area Media Jams”...
  • Page 105 Follow these instructions to clear a media jam from the paper pick-up area: If the optional paper deck is installed, first lower the paper pick-up cover. Then open the jam release cover. Press down on the green lever, and remove the jammed media.
  • Page 106 Pull out the cassette and gently remove any jammed media. Adjust the remaining print media in the cassette. Slide the cassette back in the printer. Open and close one of the printer’s covers (top, left, or right) to remove the jam message and continue printing. Follow these instructions to clear a media jam from the duplexer area, if the optional duplexer unit is installed.
  • Page 107 Lightly press the top center area of the duplexing unit jam release cover (on the front of the printer) to pop it open. Open it and remove the jammed media. Caution: Do not force the jammed media out. Otherwise, the media may tear and leave residual pieces in the duplexing unit.
  • Page 108 Press down the green tab to unlock the duplexing unit. Using both hands, pull the duplexer out until it can be moved to a vertical position. Lift the green plate and gently pull out the jammed paper.
  • Page 109 Return the green plate to its initial position. If the paper is already inside the duplexing unit, gently pull the paper straight up to remove it. 10 Reinstall the duplexer. 11 Close the door.
  • Page 110 Gently remove any jammed paper from the following areas...
  • Page 111 If the media is still in the fixing assembly area, press down the green tab to open the door and pull the jammed media straight out. Release the tab door to close it. Close the left cover. Note: Remember to pull the media gently to avoid tearing or »...
  • Page 112 Remove any paper from the paper pick-up cover by simply lifting the metal frame from the green label area and gently pulling out the paper. Remove any paper from the paper pick-up roller area. Close the pick-up cover. If you cannot remove the paper from this area, go on to step 5.
  • Page 113 Open the paper deck and remove the jammed paper. Close the paper deck. Open and close one of the printer’s covers (top, left, or right) to remove the jam message and continue printing. Note: Leaving print media in the multipurpose tray can cause the »...
  • Page 114 Open the transfer-guide lock-tray and lift the green lever to open the media access door. WARNING : Be careful; the area around the fuser assembly is hot ACHTUNG! Verletzungsgefahr! Bei Betrieb wird die Umgebung der Fixiereinheit heiß. Pull out the jammed media. Caution: Do not lift the transfer-guide lock-tray beyond its upright position.
  • Page 115 Follow these steps to clear a jam from the fixing unit area: Open the printer’s top cover, remove the toner cartridge, and locate the fixing unit assembly. WARNING : Be careful; the area around the fuser assembly is hot. ACHTUNG! Verletzungsgefahr! Bei Betrieb wird die Umgebung der Fixiereinheit heiß.
  • Page 116 Use the following procedure to remove a paper jam in the automatic document feeder: Push the button near the front left side of the scanner. The ADF module will lift slightly.
  • Page 117 Lift the right side of the ADF module as far as possible, and then slowly removed the jammed paper. Push the ADF module securely back into place. This section explains how to remove jammed media from the stackler. When using the stackler, always do the following: Open and close the top cover of the Stackler after clearing the media jam.
  • Page 118 Pull the Stackler away from the printer. Remove the jammed media. If you’re unable to remove the jammed media, open the reversing guide and try again.
  • Page 119 Open the reversing guide and pull out the jammed media. Lift the top cover handle.
  • Page 120 Open the hinged top cover gently. If the paper is jammed by the face-up print, lift the upper guide and remove the jammed paper.
  • Page 121 If the media is jammed by the face-down print, lift the lower guide and remove the jammed media. Caution: Lower the upper and/or lower guide after clearing the media jam.
  • Page 122 Remove the jammed media from the tray. If the jammed media is difficult to remove, gently lift the paper guide. Caution: Remove the staple cartridge only when it has run out of staples. If it is removed, always leave half-used staples in the bottom of the staple cartridge.
  • Page 123 Open the front cover and pull down the stapler unit. WARNING! Never insert your fingers all the way into the open stapler compartment, unless instructed to do so. ACHTUNG! Stecken Sie niemals Ihre Finger in die offene Klammervorrichtung, es sei denn, Sie werden dazu aufgefordert. While holding down the green lever, lift up the staple jam release plate.
  • Page 124 Using a pointed object, remove the jammed staples. The jam is cleared when all bent or skewed staples have been removed. WARNING! Watch carefully for jammed staples as they may cause injury. ACHTUNG! Achten Sie sorgfältig auf gestaute Heftklammern, denn diese können Verletzungen hervorrufen. Push the release plate back down until the plate clicks to indicate that it is locked in place.
  • Page 125 Pull the stapler unit back up to its original position. Using the tip of a pointed object, such as a push pin or the tip of a pencil, press gently on the test staple button once to bring the staples to the ready position. »...
  • Page 126 Printing and stapling will resume normally, unless the sta- ples do not correctly advance. If the staples are not advanced, any print job that was being sta- pled when the jam occurred or when the cartridge was replaced may not be stapled correctly. You can either continue printing the job, or you can print a test staple job to advance the staples to the proper staple position.
  • Page 127 The scanner has three LEDs—Power (amber), Ready (green), and Jam (red). Alone and in combination they indicate the scanner’s status. If these LEDs are. . . Power Ready Blinking ADF cover open. See chapter 5, the “Removing Blinking Off Blinking Blinking A service they indicate.
  • Page 128 Symptom Solution Documents don’t Clean the ADF (see chapter 5, the “Cleaning the feed smoothly into Automatic Document Feeder” section, of the Options manual). the ADF. Edges of the copy Make sure you’re centering documents at the top are cut off of the scanner glass and that the scan size setting “Scan Size”...
  • Page 129 If the printer has warmed up and the Data indicator stays on, two problems may exist: If you are downloading additional typefaces, too many can over- load the printer’s memory, causing the printer to reset and lose information previously downloaded to RAM. Make sure you have enough printer memory.
  • Page 130 Turn the printer off. From a cold start, the printer takes approximately 1 to 2 minutes to warm up. Be sure you wait long enough for a start-up page before suspect- ing a problem. Check to be sure the paper cassettes are loaded with paper, in place and secure.
  • Page 131 If your printer is having trouble printing when using PostScript emula- tion, you should turn on the Error Handler in the control panel menu. Error Handler is a diagnostic tool that identifies PostScript errors encountered during a print job. Menu Administration/Startup Options/Do Error Handler Choices Yes—Load the Error Handler.
  • Page 132 If you purchased a QMS 2425/2425 TURBO Print System base model with — 8 MB RAM, 600x600 is available with letter/A4 media sizes for simplex printing on the QMS 2425/2425 TURBO base model. Note: The 1200x1200 dpi resolution is only available with the »...
  • Page 133 — If you purchased a QMS 2425Ex with 24 MB RAM or a 2425 TURBO Ex with 32 MB RAM, 600x600 is available with all media sizes for simplex and duplex printing. Note: The 1200x1200 dpi resolution is only available with the »...
  • Page 134 If the printer stops printing in the middle of your file, try the following: Check your cable. You could have the wrong kind of cable, or your printer may not be configured for the correct cable and port. Make sure no one pressed the Cancel key while your job was printing.
  • Page 135 If DISK ONLINE does not appear on the start-up or status page, check the hard disk cable connections to the hard disk and to the SCSI interface port on the back of the printer. (See your hard disk documentation for more information.) Is the hard disk turned on? Check that the Power indicator is on.
  • Page 136 Did the printer run out of memory while downloading Kanji fonts? If you experience memory problems when downloading Kanji fonts, then you can do one of the following to increase printer memory: Add 4 MB more printer memory. Decrease the number of fonts that you are downloading. When downloading a large number of fonts, packet them in smaller groups for downloading.
  • Page 137 Did you correctly configure the printer? See chapter 4, “Software,” of the Options manual for complete printer configuration information. If you are using Windows, ensure that the Japanese version of the Windows driver is installed. Double-click the Windows control panel icon, double-click Print- ers, choose your Windows driver, click Setup, and then click About.

  • Page 138: Media Path

    Check that there is enough toner in the printer. If the TONER LOW message appears in the message window, remove the toner cartridge and gently rock it from side to side to redistribute the toner. Then reinsert the cartridge and try printing again.
  • Page 139 The following list includes several image defects with possible solu- tions. Try the solutions in the sequence given. If the solutions listed don’t solve the problem, place a service call to your QMS vendor. See the next section in this chapter, “Placing a Service Call.” Remove the toner cartridge and gently rock it from side to side as you would before installing a new cartridge.
  • Page 140 Remove the toner cartridge and gently rock it from side to side as you would when installing a new cartridge. This redistributes toner inside the cartridge. Then, reinstall the cartridge. If steps 1 and 2 do not solve the problem, install a new toner cartridge.
  • Page 141 Before calling, be sure you have the answers to these questions handy to help our technicians serve you more quickly: What is your printer model and serial number? What kind of host computer do you have? What operating system do you have and what version? What interface are you using and what protocol? What application are you using? What is the emulation of the file you're trying to print? In...
  • Page 143 “Setting up the Printer Web Page” on page 7-3 “Setting Up Your Browser Software” on page 7-3 “Printer Home Page” on page 7-9 “Web Page Help System” on page 7-29...
  • Page 144 QMS CrownView is a printer-based application using the World Wide Web portion of the Internet as a framework for the QMS 2425/2425 TURBO Print System. This feature allows you to monitor printer con- sumables as well as access information that is not normally available only by printing a status page.

  • Page 145: Setting Up The Printer Web Page

    IP address. It is more convenient for you to use a name than the address. The default name for the printer is usu- ally the model number of the printer, for example, QMS 2425/2425 TURBO Print System. Change the default name to one that is more easily remembered and typed.
  • Page 146 Select the Proxies tab in the dialog box. Select the Manual Proxy Configuration radio button and press the View... button.
  • Page 147 In the No Proxy For: text box, type a comma after the last entry and then type the printer name or the IP address of your QMS 2425/2425 TURBO . Note: The printer name is entered in the network protocol menu that »...
  • Page 148 Enter the printer name or IP address in the Go to: URL address box to access the printer home page. Start your web browser. Access the View menu and choose Options. Select the Connection tab on the dialog box.
  • Page 149 Click the Settings button to display the Proxy Settings dialog box. In the Exceptions text box, type a comma after the last entry and then type the printer name or the IP address. Note: The printer name is entered in the network protocol menu that »...
  • Page 150 Now you should be able to enter the printer name in the URL address box to access the printer home page.

  • Page 151: Printer Home Page

    The Home Page is the starting point for all access to the printer web pages. On this page you will find hotlinks to all of the supporting web pages for your printer. The printer home page provides the following information. Product Name Identifies the particular printer that you are brows- ing.

  • Page 152: Home

    Printer Name Shows the name you have assigned to your printer. The default printer name is the same as the product name. Configuration Menu: Administration/ Communications/Network x /CrownNet/NetWare/ Printer Name menu or the Administration/ Communications/Network x /CrownNet/ LanManager/Printer Name menu Current Echoes the status message in the printer control Status...

  • Page 153: Operator Control

    The Operator Control hotlink on the home page jumps to the Operator Control page. This page contains a form which allows you to config- ure settings in your printer. » Note: The Operator Control page is password protected. If a password is enabled for the Operator Control menu (Installation/Use Operator Pwd menu), you must enter the password before you can view this page.
  • Page 154 The Operator Control page contains the following options. For com- plete information on any options see chapter 4, “Printer Configura- tion,” of the Reference manual. Copies Allows you to enter the number of copies to print. Configuration Menu: Operator Control/Copies Duplex Allows you to set duplexing to Off, On, or Tumble.
  • Page 155 Accounting Allows you to select Disable or Enable print job Setup Mode accounting. Configuration Menu: Operator Control/ Accounting/Mode Disk Space Allows you to set the available disk space for job (KB) accounting. Configuration Menu: Operator Control/Disk Space Reset Allows you to erase the accounting files and Accounting recreate them using the current file size.

  • Page 156: General Settings

    The General Settings hotlink takes you to the General Settings page. This page links to different groups of printer configuration settings; Printer settings Communications settings and input buffer sizes Paper sources Options available with the printer (such as duplexer or emulation) Current memory configuration Internal hard disk status Timeouts...
  • Page 157 This information can be viewed to show you the status of the printer, but it cannot be changed. To change these settings you must access the printer’s configuration through the control panel of the printer, a remote or local console, or CrownAdmin 3. This table provides you with data relative to the settings of the printer.
  • Page 158 Tumble Identifies whether duplex print jobs are to print so Duplex they can be bound at the top edge (flip-chart style). Configuration Menu: Operator Control/Duplex/ Tumble Duplex Default Identifies whether tray chaining is enabled or Chaining disabled. Tray chaining allows the printer to draw media from another input source with either the same or any size and type of media (dependent on the choice selected) automatically when the first...
  • Page 159 Resolution Identifies the printer resolution. Configuration Menu: Administration/Engine/Def. Resolution Multi-Res Identifies whether the Multi-Res board is installed. Configuration Menu: No equivalent This hotlink displays a screen that shows the communications set- tings of the printer. Serial IF Identifies the settings for the optional serial interface.
  • Page 160 Upper Identifies the size paper currently installed in the upper tray. Configuration Menu: No equivalent Lower Identifies the size paper currently installed in the lower tray. Configuration Menu: No equivalent Optional Identifies the size paper currently installed in the optional high-capacity input paper deck. Configuration Menu: No equivalent Duplexer Tells you if the duplexer is installed.
  • Page 161 Display List Shows the size (in KB) of the Display List, also known as K Mem Display. This client stores compressed representations, or blocks, of the pages to be printed. Configuration Menu: Administration/Memory/ Manual/Config/K/Mem Display Font Cache Shows the size (in KB) of the Font Cache, also known as K Mem for PS Fonts.
  • Page 162 Emulation Shows the size (in KB) of the Emulation Temp Temporary client. This client is used by non- PostScript emulations for storing downloaded (soft) fonts, forms, or macros. Configuration Menu: Administration/Memory/ Manual Config/K Mem Emulation Temp Disk Cache Shows the size (in KB) of the Disk Cache. This memory client stores frequently used data in system memory instead of continually storing and retrieving it from a hard disk.
  • Page 163 This hotlink provides the status on established timeouts. Wait Timeout Shows the maximum number of seconds the PostScript emulation waits for incoming data. Configuration Menu: Administration/ Communications/Timeouts/PS Wait TImeout Job Timeout This shows the maximum number of seconds the printer processes a print job before it ends the job. Configuration Menu: Administration/ Communications/Timeouts/Job Timeout Emulation...

  • Page 164: Printer Jobs

    The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page contains information about the current jobs the printer is processing and information on the previous five jobs printed. Indicates the job number of the current print jobs and up to five previous print jobs.
  • Page 165 Prio[rity] Shows the priority of each job. Configuration Menu: No equivalent Owner Shows the name of the owner of each current job. Configuration Menu: No equivalent Title Shows the title of each job. Configuration Menu: No equivalent Interface Identifies the interface over which the job was sent to the printer.

  • Page 166: Consumable Status

    The Consumable Status hotlink on the home page jumps to the Con- sumable Status page. This page contains information about the level of usage of all of the printers’ consumables. » Note: The scale used is a percentage and does not indicate the number of pages printed.
  • Page 167 Consumable Shows the maximum capacity of the consumable Max Number (100%); for example, 500 sheets. Configuration Menu: No equivalent Consumable Provides more information about the Descriptions consumables; for example, A4 (paper), black (toner). Configuration Menu: No equivalent Consumable Shows the remaining amount of the consumable Usage Bar (in percentages).

  • Page 168: System Support Page

    The System Support hotlink on the home page jumps to the System Support page. This page can be used to set up internal support for the printer as well as to link to the QMS web site. Once you have made the desired changes, choose Select. If you need A text box for entering the name of a local expert assistance,...
  • Page 169 Contact A text box for entering a local or QMS contact Number number Configuration Menu: No equivalent The QMS corporate URL (web address) Corporate Configuration Menu: No equivalent...
  • Page 170 The QMS, Inc. hotlink on the home page jumps to the QMS web site configured on the System Support page (QMS Corporate URL). From the QMS web site you can access information about other QMS print- ers, contact information, a FAQ database, printer manuals, and online performance support.
  • Page 171 web site set up on your local intranet. You can also configure this to jump to the QMS online performance support information for your QMS print system. Your printer web page is supported with help and support tools located at the QMS web site. When you click on the Help button on the printer home page you will be linked to an HTML page located at the QMS web site.
  • Page 173 Sources of customer support on page A-2 QMS world-wide offices on page A-5...
  • Page 174 Several sources of help and information are available, depending on the type of help you need: Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to ana- lyze your printer problems.

  • Page 175: The Qms Corporate Bulletin Board System

    The QMS Corporate Bulletin Board System (BBS) contains technical support notes, application notes, drivers, patches, and utilities, and you may leave technical questions not requiring an immediate response on electronic mail for the Sysop (System Operator). The bulletin board [(334) 633-3632] operates at 1200, 2400, 9600, and 14400 baud, 8 data bits, no parity, 1 stop bit, with XMODEM, YMODEM, and ZMODEM capabilities.

  • Page 176: Internet

    You can contact the QMS Customer Response Center (CRC) in three different ways: Telephone—You can call the CRC at (334) 633-4500 (US) Monday–Friday, 7:00 am–6:00 pm, Central Time. » Note: If you call for assistance, have the following information ready so our technicians can help you more quickly: Your phone number, fax number, and shipping address A description of the problem The printer model...
  • Page 177 General Contact 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 Fax 1 (334) 633-3716 Internet http://www.qms.com Bulletin Board Service 1 (334) 633-3632 Latin America Fax 1 (334) 639-3347 National Service Service Information, Installation, and Maintenance Pricing 1 (800) 762-8894...
  • Page 178 General Contact (+81)- 3 3779-9600 Fax (+81)-3 3779-9650 Internet http://www.qmsj.co.jp General Contact Cra 43 DD#8-42 Officina 201 Medellin, Colombia (+57) (4) 312 13 70 Fax (+57) (4) 268 92 97 Anitech Sydney Business & Tech. Centre 52/2 Railway Parade 2141 Lidcombe NSW Australia (+61) 2–9901 3235 Fax (+61) 2–9901 3273...
  • Page 179 Via della Repubblica 56 43100 Parma Italy (+39) 52–1231 998 Fax (+39) 52–1232 902 Arenavägen 41, 6th floor 121 77 Johanneshov Sweden, Finland, Sweden Norway, and (+46) 8–600 01 30 Denmark Fax (+46) 8–600 01 33 Saskay House Unit 24 Sunninghill Business Park Peltier Road, Sunninghill, Johannesburg Republic of South Africa (+27) 11–807 6957...

  • Page 181: Cleaning Guidelines

    Jams 6-36 Adjusting Cassette Media Size 2-4 Advanced printing features Memory 3-3 All pages don’t print 6-54 Blank pages 6-53 Browser software Setting up 7-3 Bulletin board, QMS A-3 Cable Removing 4-10 Call for service 6-9 Cancel key 3-14 Cancelling a print job 3-14 Cancelling job 3-14 Status message 6-4 Cassette...

  • Page 182: Ending A Print Job

    Current memory 7-18 Manual proxy 7-4 Consumable status Hotlink 7-24 Control panel Cancel key 3-14 Control panel messages 6-2 Conventions, typographic 1-4 CrownCopy Jams 6-36 Troubleshooting 6-47 Understanding LED’s 6-47 CrownNet problems 6-52 Current memory Configuration 7-18 Customer Response Center (CRC), QMS A-4 Customer support, QMS A-2 Dark image 6-59...

  • Page 183: Paper Jam Message Stays On

    Image defects 6-59 Initializing Status message 6-5 Input bin chaining 3-9 Input buffer sizes Hotlink 7-17 Installation Toner cartridge 2-29 Internal hard disk Not on line 6-54 Internet A-3 Jam LED, CrownCopy 6-47 Jams Clearing 6-35 Duplexer 6-26 Envelope feeder 6-21 Left cover and fixing area 6-30 Locations 6-19 Multipurpose tray 6-24...
  • Page 184 Paper stacking Face-up 2-14 Parallel port 6-10 Testing communication 6-10 Testing parallel port 6-10 Testing serial port 6-12 PostScript operators showpage 6-11 Power LED Will not light 6-16 Power LED, CrownCopy 6-47 Preventing paper jams 2-2 Print density 5-3 Print job Cancelling 3-14, 3-16 Print problems 4-2 Print quality problems 6-57...

  • Page 185: Windows Driver Problems

    Placing 6-60 Service messages 6-2, 6-8 Setting up Browser software 7-3 Printer web page 7-3 Shipping, printer 4-10 Replacement packaging 4-10 RMA number 4-10 showpage operator (PostScript) 6-11 Smears 6-60 Software Macintosh 6-50 PC 6-15 Stain 6-60 Start-up page Will not print 6-49 Status Error 6-2 Status message Cancelling job 6-4...

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