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QMS 2060 User Manual

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  • Page 1 ®...

  • Page 2: Copyright Notice

    TrueType/Apple Computer, Inc. Windows/Microsoft Corporation. Xerox/Xerox Corporation. Hammermill/Hammermill. Avery/Avery. The digitally encoded software included with your QMS 2060 WX Print System is Copyrighted © 1997 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of QMS, Inc.

  • Page 3: Table Of Contents

    About the Documentation ... 1-2 About This Manual ... 1-2 Typographic Conventions 1-4 Introduction ... 2-2 Configuring the Windows 95 Printer Driver ... 2-2 Setting the Printer Driver Defaults 2-2 Configuring the Printer Driver for the Current Print Job 2-3...
  • Page 4 Configuring Paper Options 2-4 Configuring More Paper Options 2-8 Configuring Graphics Options 2-10 Configuring the Windows NT 3.51 Printer Driver ... 2-12 Setting Printer Properties 2-12 Setting Printer Setup Options 2-14 Setting Job Defaults (Document Properties) 2-22 Setting Job Defaults (Advanced Document...
  • Page 5 Print Media Storage 3-21 Optimizing Printing ... 3-22 Short-edge and Long-edge Feed 3-22 Special Notes on Orientation ... 3-23 Portrait-Oriented and Landscape-Oriented Printer Output 3-23 Using Applications with a Rotate Page Feature 3-24 Printing PowerPoint 7.0 Files in Windows NT 4.0 3-24 Printing Word 7.0 Files in Windows NT 4.0 3-26...
  • Page 6 About the Control Panel ... 4-3 The Message Window 4-3 The Control Panel Indicators 4-4 The Function Keys 4-5 Printer Configuration ... 4-6 The Configuration Menu 4-7 Accessing the Configuration Menu 4-8 Selecting Configuration Menu Options 4-8 Setting the Message Window Language 4-9...
  • Page 7 Single In-Line Memory Modules (SIMMs) ... 5-12 How the PC and Printer Use Memory 5-12 Installing a SIMM 5-13 Updating System Software ... 5-19 Updating the Printer Drivers ... 5-20 Windows 95 Printer Driver 5-20 Windows NT 3.51 Printer Driver 5-22 Windows NT 4.0 Printer Driver 5-24...
  • Page 8 Performing a Board Test ... 8-13 Accessing Page Count ... 8-14 Media Jams ... 8-15 Locating Print Media Jams 8-15 Clearing a Media Jam Inside the Printer 8-16 Clearing Cassette Area Jams 8-18 Clearing Multipurpose Tray Area Jams 8-20 Clearing a Duplexer Media Jam 8-23 Control Panel Problems ...
  • Page 9 Frequent Media Jams 8-30 Duplexing Problems 8-30 Print Quality Problems ... 8-32 General 8-32 Specific 8-33 Uninstalling the QMS Network Print Monitor for Windows 95 ... 8-40 Placing a Service Call ... 8-41 Sources of Support ... A-2 Your QMS Vendor A-2 Your Application Vendor A-2 Q-FAX A-2 The QMS Corporate Bulletin Board System A-3...
  • Page 10 Cable Pinouts ... B-6 Centronics/IEEE 1284 Parallel B-6 Ethernet B-8 Printer Options ... B-8 Consumables ... B-9 Regulatory ... B-10 FCC Compliance Statement B-10 Canadian Users Notice B-11 Laser Safety B-12 Power Cord B-12 Warranty Considerations ... B-12 Consumables and Your Warranty B-12 Electrostatic Discharge and Your Warranty B-13 Introduction ...

  • Page 11: About The Documentation

    “About the Documentation” on page 1-2 “About This Manual” on page 1-2 “Typographic Conventions” on page 1-4...

  • Page 12: Introduction

    You received the following documentation with your QMS 2060 WX Print System: & QMS 2060 WX Print System Getting Started & QMS 2060 WX Print System User’s Guide This manual guides you through the day-to-day operation of your printer and provides troubleshooting information. It is organized as...

  • Page 13: Terminology

    Describes how to handle and clean your printer as well as how to replace a toner cartridge. Provides printer repacking instructions. Interprets printer and QMS Network...
  • Page 14 Text you type, and messages and information displayed on the screen Variable text you type; replace the italicized word(s) with information specific to your printer or computer Information displayed in the printer message window PostScript operators and DOS commands...

  • Page 15: Configuring The Windows 95 Printer Driver

    Configuring the Windows 95 printer driver on page 2-2 Configuring the Windows NT 3.51 printer driver on page 2-12 Configuring the Windows NT 4.0 printer drivers on page 2-34 Sharing a printer on page 2-58 Using the QMS Network Print Monitor on page 2-64...
  • Page 16 This chapter explains how to configure the QMS 2060 WX printer drivers, share the printer, and use the QMS Network Print Monitor. This section explains how to configure the QMS 2060 WX Print System Windows 95 printer driver. Windows on-line help is also available while you’re configuring the printer driver.

  • Page 17: Configuring Paper Options

    From the application’s File menu choose Print (or, in some cases, Print Setup or Page Setup). In the Print, Print Setup, or Page Setup dialog box, select the QMS 2060 WX printer driver. Choose the Properties button. Two tabs appear: Paper—Allows you to provide information about the type and...
  • Page 18 Make your selections, and then choose the OK button to return to the Print, Print Setup, or Page Setup dialog box. Either print the file or close the dialog box. The Paper tab allows you to provide information about the type and location of the media you want to print on.
  • Page 19 Caution : LEF refers to “long-edge feed.” All other page sizes are fed into the printer short-edge first. If you’re using LEF media, choose the page orientation in your application (in the Page Setup or similar dialog box) before you choose the media size. This ensures proper printed output (and the proper icon in applications such as Microsoft Word that display media icons in the Page Setup dialog box).
  • Page 20 Portrait Letter/A4 LEF is the same as landscape Letter/A4, and Landscape Letter/A4 LEF is the same as portrait Letter/A4. Purpose Sets the input source (cassette/tray) from which print media is pulled into the printer Choices Default Upper Tray Printer Default—The tray...
  • Page 21 1-999 Default Notes This scroll box is available only when you’re setting the printer driver defaults. If you’re configuring the printer for the current print job, set the number of copies in the Print dialog box. The About... button displays the version number of the printer driver.
  • Page 22 Use the More Options... button on the Paper tab to display the Paper—More Options window.

  • Page 23: Duplexer

    Printing on Both Sides » Note: You must have an optional duplexer installed to print duplex. Purpose Select between simplex (single-sided) and duplex (double- sided) printing. Choices None—Simplex printing Flip on Long Edge—Duplex printing; choose this option when you’re feeding media by the long edge Flip on Short Edge—Duplex printing;...
  • Page 24 The Graphics tab allows you to provide information on how the text and images in your job will be printed. Each option and button is explained in detail in this section.
  • Page 25 Resolution Resolution is the measurement of the dots per inch (dpi) at which your documents are printed. Your printer is capable of printing at 600 dpi. Purpose Sets the printing resolution. Choices 600 dots per inch—For printing documents at 600x600 dpi...
  • Page 26 The Cancel button allows you to cancel your changes and exit from the Properties window. This section explains how to configure the QMS 2060 WX Print System Windows NT 3.51 printer driver, and it describes all of the available options. Windows on-line help is also available while you’re configuring the printer driver.
  • Page 27 Sharing information—Share this printer on the network, Share Name, and Location See “Windows NT 3.51” on page 2-60 for more information. Printer setup options—Forms and Halftone Choose the Setup... button to access these options. See “Setting Printer Setup Options” on page 2-14 for more infor- mation.
  • Page 28 Printer details—Availability From/To, Separator File, Print to Additional Ports, Delete Port, Priority, Print Processor, Default Datatype, Print Directly to Ports, Hold Mismatched Jobs, Delete Jobs After Printing, Job Prints While Spooling, Print Spooled Jobs First, and Job Defaults Choose the Details... button to access these options. See your Windows NT documentation for more information on all of these except Job Defaults.
  • Page 29 In the Printer Properties dialog box choose the Setup... button.
  • Page 30 Forms The Forms box in the Printer Setup dialog box allows you to match a specific input source to a specific media size. Source Purpose Allows you to select a specific input source. Choices Default No default Notes Select an input source from the drop-down list box, and then select a media name (size) in the Name drop-down list box.
  • Page 31 “More About Print Media” in chapter 3, “Printing,” for more information. In addition, more media sizes may be listed in the Microsoft printer driver than are actually supported by the printer. Refer to the table above to ensure that you chose a printer-supported media size. Inches Millimeters 11.69 x 16.53...
  • Page 32 Access the Device Color/Halftone Properties dialog box by choosing the Halftone... button in the Printer Setup dialog box. Device Purpose Identifies the printer model whose color/halftone properties you’re setting Choices Not configurable Default QMS 2060 WX...
  • Page 33 If your graphic prints with an unwanted pattern of lines or an unwanted moiré pattern, try printing it again, using the same cell size but without enhancement. Device Gamma Purpose Sets the gamma correction value of the printer. Range 0.1344-6.5000 Default 1.2500...
  • Page 34 The OK button allows you to save your changes and exit from the Printer Setup or Device Color/Halftone Properties dialog box. The Cancel button allows you to cancel your changes and exit from the Printer Setup or Device Color/Halftone Properties dialog box.

  • Page 35: Help Button

    The Help button allows you to access on-line help about the active dialog box. The About button displays an About Universal Printer Driver dialog box. It lists the printer model, copyright and licensing information, the amount of memory installed, the product ID, and the processor number.
  • Page 36 Use the following procedure to access these options: Open Print Manager. Select the printer’s icon or window. From the Printer menu choose Properties. In the Printer Properties dialog box choose the Details... button. In the Printer Details dialog box choose the Job Defaults... button.
  • Page 37 Caution : LEF refers to “long-edge feed.” All other page sizes are fed into the printer short-edge first. If you’re using LEF media, choose the page orientation in your application (in the Page Setup or similar dialog box) before you choose the media size. This ensures proper printed output (and the proper icon in applications such as Microsoft Word that display media icons in the Page Setup dialog box).
  • Page 38 Default None Notes Because the printer normally expects short-edge-feed media, these options are reversed for long-edge-feed (LEF) media. In other words, choose Long Side if you want to duplex and flip the pages on the short edge, or choose Short Side if you want...
  • Page 39 The Help button allows you to access on-line help about the active dialog box. The About button displays an About Universal Printer Driver dialog box. It lists the printer model, copyright and licensing information, the amount of memory installed, the product ID, and the processor number.
  • Page 40 From the Printer menu choose Properties. In the Printer Properties dialog box choose the Details... button. In the Printer Details dialog box choose the Job Defaults... button. In the Document Properties dialog box choose the Options... button. Purpose Sets the printing resolution for graphics Choices 600 dots per inch—For printing documents at 600x600 dpi...
  • Page 41 Sets the type of media to be printed Choice Standard—Normal weight paper, envelopes, and labels Default Standard Purpose Sets the printer for monochrome printing Choices Color—Grayed out to indicate that it is not available on monochrome printers Monochrome—Black and white printing Default...
  • Page 42 Open Print Manager. Select the printer’s icon or window. From the Printer menu choose Properties. In the Printer Properties dialog box choose the Details... button. In the Printer Details dialog box choose the Job Defaults... button.
  • Page 43 In the Document Properties dialog box choose the Halftone... button. Purpose Sets the difference between dark and bright areas in your picture. Range -100 (darkest) to +100 (brightest) Default Purpose Sets the intensity of the light in your picture. Range -100 (darkest) to +100 (lightest) Default...
  • Page 44 Color This option is grayed out to indicate that it is not available on mono- chrome printers. Tint This option is grayed out to indicate that it is not available on mono- chrome printers. Purpose Adjusts images that are too dark. Choices Unchecked—Does not adjust image Checked—Lightens the colors in the image...
  • Page 45 Black Ref. and White Ref. work together. Purpose Sets the range between the darkest and lightest reference points in the image. Range Black Ref.—0.000 (less black) to 0.400 (more black) White Ref.—0.600 (more white) to 1.000 (less white) Default Black Ref.—0.000 White Ref.—1.000 Notes Increasing the value of the black reference point and...
  • Page 46 Picture Purpose Selects a predefined test picture. Choices 1: Reference Colors 2: RGB Test Colors 3: NTSC Color Bar Default RGB Test Colors Notes Available only if the View Picture Check Box is selected. The numbers to the right of the test picture identify the original size (in pixels), number of colors, type of color, and current dis- play size of the graphic that is being used as a test picture.
  • Page 47 The Cancel button allows you to cancel your changes and exit from the Document Properties, Advanced Document Properties, or Half- tone Color Adjustment dialog boxes. The Default button allows you to reset all of the selections in the Half- tone Color Adjustment dialog box to their default settings. Revert Button The Revert button allows you to reset all of the selections in the Halftone Color Adjustment dialog box to the values in use when the dialog box...

  • Page 48: Setting Printer Properties

    This section explains how to configure the QMS 2060 WX Print System Windows NT 4.0 printer driver, and it describes all of the available options. Context-sensitive Windows on-line help is also available while you’re configuring the printer driver. Just choose the ? button in the driver dialog box, and then select any driver option for more information.
  • Page 49 From the Windows NT Start menu choose Settings. From the Settings menu choose Printers. In the Printers window, select the QMS 2060 WX printer icon. From the File menu choose Properties. Two tabs appear in the QMS 2060 WX Default Document Properties window: Page Setup—Allows you to provide information about paper...
  • Page 50 Make your selections, and then choose the OK button to return to the Print or Print Setup dialog box. Device Settings is the sixth tab in the QMS 2060 WX Properties dia- log box. The QMS 2060 WX Device Settings tree has two branches: Form To Tray Assignment—Upper Paper tray, Manual Paper...
  • Page 51 Halftone Setup—No subbranches. Selecting Halftone Setup... displays a button that in turn displays the Device Color / Halftone Properties dialog box.
  • Page 52 See the “Notes” section at the bottom of this table for a list of the choices for each of these trays. Default No defaults Printer Default—The tray or cassette chosen through the Tray Select Key on the printer control panel Manual Feed—The multi-...
  • Page 53 The media size choices for the Lower Paper Tray, Manual Paper Feed, Printer Default, and Upper Tray are listed in the following table. However, not all media sizes are supported by all input sources. See “More About Print Media” in chapter 3, “Printing,”...
  • Page 54 QMS has carefully set the default values of the parameters in the Device Color / Halftone Properties dialog box to provide optimum performance with the QMS 2060 WX. Unless you’re an expert at handling these parameters, QMS recommends that you use the Halftone Color Adjustment dialog box on page 2-54 to make adjustments.
  • Page 55 If your graphic prints with an unwanted pattern of lines or an unwanted moiré pattern, try printing it again, using the same cell size but without enhancement. Device Gamma Purpose Sets the gamma correction value of the printer. Range 0.2500-6.5000 Default 1.2500...
  • Page 56 Pixel Diameter Purpose Adjusts the print density. Range 576.9%–33.3%Relative-percentage mode—You adjust the DEVICE 1/52"–1/900”Inch mode—You adjust the pixel diameter based Default DEVICE Notes The mode value or name appears to the left of the scroll bar and changes as you scroll. Device Alignment White/Luminance (CIE Y) Purpose Adjusts device white points using the CIE color system...
  • Page 57 OK Button The OK button allows you to save your changes and exit from the Device Color / Halftone Properties window. Cancel Button The Cancel button allows you to cancel your changes and exit from the Device Color / Halftone Properties window.
  • Page 58 » Note: The Page Setup and Advanced tabs display in both the QMS 2060 WX Default Document Properties and the QMS 2060 WX Document Properties dialog boxes. Since the tabs are the same in both dialog boxes, only the Document Properties dialog box is shown...
  • Page 59 Caution : LEF refers to “long-edge feed.” All other page sizes are fed into the printer short-edge first. If you’re using LEF media, choose the page orientation in your application (in the Page Setup or similar dialog box) before you choose the media size. This ensures proper printed output (and the proper icon in applications such as Microsoft Word that display media icons in the Page Setup dialog box).

  • Page 60: Copy Count

    Purpose Sets the input source (cassette/tray/bin) from which print media is pulled into the printer. Choices Automatically Select—Any cassette or tray that contains the requested media size Default Automatically Select Copy Count Purpose Sets the number of copies to be printed.
  • Page 61 Caution : If you’re using LEF media, choose the page orientation in your application (in the Page Setup or similar dialog box) before you choose the media size. This ensures proper printed output (and the proper icon in applications such as Microsoft Word that display media icons in the Page Setup dialog box).

  • Page 62: Configuring Page Setup Options

    The Advanced tab allows you to provide information about resolution, media, and metafile spooling in addition to the page setup options discussed in “Configuring Page Setup Options” on page 2-44. On the Advanced tab, the options are listed in tree form on three branches: Paper/Output branch—Paper Size, Orientation, Paper Source, and Copy Count...
  • Page 63 » Note: The Page Setup and Advanced tabs display in both the QMS 2060 WX Default Document Properties and the QMS 2060 WX Document Properties dialog boxes. Since the tabs are the same in both dialog boxes, only the Document Properties dialog box is shown...
  • Page 64 Caution: LEF refers to “long-edge feed.” All other page sizes are fed into the printer short-edge first. If you’re using LEF media, choose the page orientation in your application (in the Page Setup or similar dialog box) before you choose the media size. This ensures proper printed output (and the proper icon in applications such as Microsoft Word that display media icons in the Page Setup dialog box).
  • Page 65 Caution: LEF refers to “long-edge feed.” All other page sizes are fed into the printer short-edge first. If you’re using LEF media, choose the page orientation in your application (in the Page Setup or similar dialog box) before you choose the media size. This ensures proper printed output (and the proper icon in applications such as Microsoft Word that display media icons in the Page Setup dialog box).
  • Page 66 1-99 Default 1 Copy Notes This scroll box is available only when you’re setting the printer driver defaults. If you’re configuring the printer for the current print job, set the number of copies in the Print dialog box. Branch Graphic Purpose Sets the printing resolution.

  • Page 67: Configuring Halftone Adjustments

    Metafile Spooling Off (RAW format) is specific to the printer, so extra time may be required to convert the printing information, and your application won’t be available to work on other tasks.
  • Page 68 Halftone Color Adjustment is located under the Document Options branch. When Halftone Color Adjustment is selected, the Halftone Color Adjustment window displays. Each option and button on this window is explained in detail in this section. Purpose Sets the difference between dark and bright areas in your picture.
  • Page 69 Brightness Purpose Sets the intensity of the light in your picture. Range -100 (darkest) to +100 (lightest) Default Color This option is grayed out to indicate that it is not available on mono- chrome printers. Tint This option is grayed out to indicate that it is not available on mono- chrome printers.
  • Page 70 Black Ref. and White Ref. work together. Purpose Sets the range between the darkest and lightest reference points in the image. Range Black Ref.—0.000 (less black) to 0.400 (more black) White Ref.—0.600 (more white) to 1.000 (less white) Default Black Ref.—0.000 White Ref.—1.000 Notes Increasing the value of the black reference point and...
  • Page 71 Picture Purpose Selects a predefined test picture. Choices 1: Reference Colors 2: RGB Test Colors 3: NTSC Color Bar Default RGB Test Colors Notes Available only if the View Picture Check Box is selected. The numbers to the right of the test picture identify the original size (in pixels), number of colors, type of color, and current dis- play size of the graphic that is being used as a test picture.
  • Page 72 To use the information in this section, your printer must be connected to an Ethernet network Note: This section explains how to configure the QMS 2060 WX » printer driver in Windows 95 for sharing. If you’re using Windows NT 3.51, refer to “Windows NT 3.51”...

  • Page 73: Printer Sharing

    Before you can let other people print to your printer, you have to set it up as a shared printer. Use the following instructions. From the Windows 95 Start menu choose Settings. From the Settings menu choose Printers. In the Printers window, select QMS 2060 WX icon.
  • Page 74 » Note: This section explains how to configure the QMS 2060 WX printer driver in Windows 95 for sharing. If you’re using Windows 95, refer to “Windows 95” on page 2-58. If you’re using Windows NT 4.0, refer to “Windows NT 4.0” on page 2-61.
  • Page 75 Choose the OK button. Note: This section explains how to configure the QMS 2060 WX » printer driver in Windows NT 4.0 for sharing. If you’re using Windows 95, refer to “Windows 95”...
  • Page 76 If the operating system on your PC does not have the QMS 2060 WX printer driver for Windows 95, you will be prompted to install it. Insert the QMS 2060 WX printer driver disk for Windows 95 and choose OK.
  • Page 77 When connected to a Windows NT 4.0 server, the QMS 2060 WX printer driver is automatically downloaded to any requesting client PC that is running Windows 95 or Windows NT 4.0. Use the following instructions to print to a printer that someone else...
  • Page 78 The QMS Network Print Monitors (QMSMON) for Windows 95 and Windows NT are designed specifically for QMS printers using TCP/IP protocol to transport print jobs and Print Manager to access printer status information. The Print Monitor’s Print Spooler (both workstation and server versions) controls the printing environment for both local and remote print jobs submitted through shared resources.
  • Page 79 Print Device **LPRMON is present only on Windows NT systems. The QMS Network Print Monitor has three main components: Status Component This component obtains information from the printer, such as print job “go/nogo” and error or warning conditions. Status 7-7- 7-7-...
  • Page 80 Status information comes from either the Windows Print Spooler, the QMS Network Print Monitor, or the printer, depending on where the job is in the printing process. See chapter 8, “Troubleshooting,” for more information on status messages.
  • Page 81 From the Start menu choose Settings. From the Settings menu choose Printers. Double-click the icon of printer icon. Whenever a print job is sent to that port, its status is reported in a status window: The following table explains the status window menus and field...

  • Page 82: Print Job

    A print job either proceeds in a normal error-free state or it is in an error state. Error states can be nonvolatile like PAPER OUT or PAPER JAM or volatile like the inability to connect to a target printer (this state is displayed as Printer Not Responding). Owner Identifies the document owner.
  • Page 83 Error states can be nonvolatile like PAPER OUT or PAPER JAM or volatile like the inability to connect to a target printer (this state is displayed as Printer Not Responding).

  • Page 85: Refilling The Media Cassette

    Refilling the media cassette on page 3-2 Printing on different types of media page 3-12 Imageable area, page margin, and print media specifications on page 3-19 Optimizing printing on page 3-22 Special notes on orientation on page 3-23 Special notes on duplexing on page 3-29 Preventing media jams on page 3-31 Cancelling print jobs on page 3-32...
  • Page 86 This chapter describes how to refill the media cassette, print on differ- ent types of media, prevent media jams, and cancel a print job. The QMS 2060 WX Print System comes standard with a 250-sheet universal cassette. However, optional 250-sheet (letter/A4 or univer- sal) and 500-sheet (letter/A4 only) cassettes are also available.
  • Page 87 Remove the top and bottom sheets The top and bottom sheets sometimes have residual glue buildup that could cause the printer to jam. » Note: Reload the media cassette only when it’s empty. Pull out and remove the cassette.
  • Page 88 Open the paper cover. Position the cassette. The cassette has a spring in the bottom that provides some resis- tance when print media is placed on it. Lay the cassette flat on a hard surface and, using your left hand, push down on the plate in the cassette until it locks.
  • Page 89 Note: To print letter/A4-size media at 20 pages per minute, you must load the media for long-edge feed (LEF) and select Letter LEF or A4 LEF as the media size in the printer driver. See the configuration information in chapter 2, “Working with the Printer Drivers,”...
  • Page 90 Adjust the media stop to fit the media size. Your output is delivered print-side down to the output tray at the top of the printer. The media stop keeps the sheets positioned correctly.
  • Page 91 » Note: Reload the media cassette only when it’s empty. Pull out and remove the cassette. Position the cassette. The cassette has a spring in the bottom that provides some resis- tance when print media is placed on it. Lay the cassette flat on a hard surface and, using your left hand, push down on the plate...

  • Page 92: Transparencies

    Note: A Printing paper mismatch error can be caused if the media size in the multipurpose tray is not the same as that chosen in the printer driver. However, the job will print anyway. (Portions of the image may be clipped off if the installed media size is smaller than that requested in the printer driver.
  • Page 93 Adjust the media guides on the multipurpose tray to match the width of the media you are using. Align the media, and insert it print side up between the media guides, sliding it as far as it will go in the printer.
  • Page 94 Note: To print letter/A4-size media at 20 pages per minute, you must load the media for long-edge feed (LEF) and select Letter LEF or A4 LEF as the media size in the printer driver. See the configuration information in chapter 2, “Working with the Printer Drivers,”...
  • Page 95 Adjust the media stop for proper media delivery.
  • Page 96 Your printer supports label printing from the multipurpose tray (up to 5 sheets). Use transparencies that can withstand the fusing temperature (200 C/392 F). We recommend 3M type PP2500 transparen- cies, letter or A4 size. Insert the transparencies short-edge first, printing side up with the top of the page on the left side of the tray.
  • Page 97 Send the print job. Your printer supports label printing from the multipurpose tray (up to 10 sheets). Adhesive label stock has pressure-sensitive (peel and stick) adhesive backing. A label consists of a face sheet, the adhe- sive, and the carrier sheet.

  • Page 98: Letterhead And Other Preprinted Media

    Note: You may want to try printing the formatted information on a plain sheet of paper first to check placement. Use the Windows printer driver to select manual feed, stan- dard (paper) printing, and any other printing options you want.

  • Page 99: Envelopes

    Your printer supports envelope printing from the multipurpose tray (up to 10 envelopes). Before printing envelopes Remember that you can print only on the address side of the envelope. Make sure that the media guides are set to the height of the envelope (media jams or misfeeds may occur if they are too loose or too tight).
  • Page 100 Load the envelopes short edge first. Use envelopes with the flap toward the rear of the printer when loaded. Print on the front side only. Try to print only in one-layer parts of the envelope. Some parts of the envelope consist of three layers of paper—the front, back, and flap.

  • Page 101: Postcards And Thick Stock

    Using envelopes with emulsion-based glue avoids this problem. Your printer supports printing postcards and thick stock only from the multipurpose tray (up to 10 sheets). Use only 24 to 42 lb (90 to 157 g/m Adjust the multipurpose tray guides to fit the media size.

  • Page 102: Odd-Size Paper

    Note: You may want to try printing the formatted information on a » plain sheet of paper first to check placement. Use the Windows printer driver to select manual feed, thick stock printing, and any other printing options you want. Send the print job.
  • Page 103 Each media size has a certain imageable area, the maximum area on which the printer can print clearly and without distortion. This area is subject to both hardware limits (the physical media size and the mar- gins required by the printer) and software constraints (the amount of memory available for the full-page frame buffer).

  • Page 104: Supported Media Sizes

    The following table lists the size, imageable area, feed edge (the edge of the media drawn into the printer first), and input sources of all supported media sizes. Media Media Size Inches 11.69x16.53 297.0x420.0 8.27x11.69 A4 LEF 11.69x8.27 5.85x8.27 10.12x14.33 257.0x364.0 7.17x10.12...
  • Page 105 If the text/image in your document gets cut off (doesn’t print to the expected margins), it may be due to an imageable area constraint. The imageable areas for print media on your QMS 2060 WX Print System are not centered vertically on the page and may vary (1.6 mm).
  • Page 106 Note: Because the QMS 2060 WX Print System uses Microsoft » printer drivers and other resources, it works differently than a QMS Crown print system. Be sure to read this and the following section, “Special Notes on Orientation,” for special information on media feed direction and orientation.

  • Page 107: Optimizing Printing

    Note: Because the QMS 2060 WX Print System uses Microsoft » printer drivers and other resources, it works differently than a QMS Crown print system. Be sure to read this and the previous section, “Optimizing Printing,” for special information on media feed direction and orientation.
  • Page 108 The Microsoft printer driver and resources used by the QMS 2060 WX Print System does not support this feature. Microsoft PowerPoint in Windows NT 4.0 has minimal influence on the printer driver properties.
  • Page 109 Application Printer Driver Media Slide Settings Settings Sized for Orien- Size Orien- tation tation Land- Letter Any Screen scape Show Portrait Letter Any Screen Show Land- Letter Screen scape Show Printed Output Source Media Orientation Feeding Cassette Short Edge Landscape...
  • Page 110 Screen Show Microsoft Word 7.0 in Windows NT 4.0 has maximum influence on the printer driver properties. Word overrides all the printer driver settings except resolution. Word does support the Letter LEF media size, so your file prints out as you see it on the screen and in print preview. Use the following instructions to select a media orientation, size, and input source in Word 7.0.
  • Page 111 Print your document. If you’re using Letter media, use the guidelines in this table. If you’re using Letter LEF media, use the guidelines in the table on the following page. Application Media Printer Driver Media Settings Settings Size Orien- Source Size...
  • Page 112 Application Media Printer Driver Media Settings Settings Size Orien- Source Size tation Letter Letter Printed Output Orien- Source Media tation Feeding Land- Cassette Long scape Edge Short Edge Multipur- Short pose Tray Edge Portrait Cassette Long Edge Short Edge Manual...
  • Page 113 When duplexing, always flip the paper in the same direction in which it is fed into the printer. In other words, use Flip on Short Edge when you feed the paper by the short edge, and use Flip on Long Edge when you feed the paper by the long edge.
  • Page 114 In Windows 95, you’ll notice the following occurrences in Microsoft Office if you’re printing multiple, duplexed, collated copies of a job with an odd number of pages: Microsoft Office 95—The first copy prints correctly, but subse- quent copies begin printing on the back of the last page of previ- ous copy.
  • Page 115 Some printer problems are caused by improper handling of media or use of the wrong media and consumables. There are several things you can do to reduce the occurrence of media jams. Use paper, envelopes, labels, postcards, transparencies that match the printer specifications.(See the “Consumable Supplies”...
  • Page 116 To cancel all pages currently received by the printer, press the Cancel key on the printer control panel. To cancel all pages of the print job not yet received by the printer, can- cel the job at your PC. »...
  • Page 117 Message window on page 4-3 Control panel indicators on page 4-4 Function keys on page 4-5 Printer configuration on page 4-5...
  • Page 118 The control panel, located on the front of the printer, has two functions: It alerts you to the printer’s current status, including any error needing your attention It allows you to configure several printer features The control panel consists of a message window, four LED indicators, and eight keys.

  • Page 119: The Message Window

    Scrolling display — A longer status message, such as Paper out upper tray, scrolls marquee-style so that you can read the whole message whenever you happen to look at the printer. In all tables throughout this manual, messages that scroll are shown in shaded boxes.
  • Page 120 Four LED indicators provide printer status information. On —The printer is on line and ready to accept new print jobs. Press the Online/Offline key once to take the printer off line (the indicator goes out). Off—The communication port is closed, so no new data is accepted.

  • Page 121: Your Qms Vendor

    Press this key to save enter configuration menus and to save configuration option settings. (The “Copy” portion of the key isn’t used. It’s available if you upgrade your printer to a QMS 2060 GX Print System. Contact your QMS vendor for specifications and purchase information.) Press this key to find out the number of page faces that have been printed.
  • Page 122 You can configure the printer in the following ways: Through the Windows 95 or Windows NT printer driver— Most of the configuration is done in this way. See chapter 2, “Working with the Printer Drivers.” Through the printer control panel—Several options are avail- able.
  • Page 123 Idle Energy saver Language Internet address Subnet mask Router 1 Router 2 Eth. HW address Service Board test Press the Menu key to move through the menus. 1 hr 2 hr 15 min 30 min 45 min English German French Italian Spanish Dutch...

  • Page 124: Printer Configuration

    Menu Access the configuration menu. » Note: The printer must be off line and idle before you can access the configuration menu. Once you access the configuration menu, you use the control panel keys to move through the menu. Use the following keys: Press this key...
  • Page 125 Saver time interval from 1 hour to 15 minutes. Press to... this key... Online/ Turn off the Online indicator and Offline ready the printer for configuration. Menu Access the Energy saver menu. Select Access the Energy saver menu options. Next...
  • Page 126 The QMS 2060 WX Print System is Energy Star compliant. The Energy Saver menu allows you to specify whether the printer changes to a low-power state (the engine remains on, but the fuser turns off) after the printer is inactive for a specified length of time. When a print job is received, the printer returns to normal power with 70 seconds.
  • Page 127 The Subnet Mask menu allows you to set the printer’s subnet mask. The address is in the format xxx . xxx . xxx . xxx . Menu Subnet mask Each xxx . xxx . xxx . xxx triplet can have a value of 001–...
  • Page 128 1 and router 2 addresses should remain 000.000.000.000. (Check with your network admin- istrator.) Once you save your changes to this menu, the printer automatically reboots. Each address must consist only of numbers and periods. Selecting a letter or another symbol results in an error message.
  • Page 129 Therefore, a simplex page has one printed face while a duplex page has two printed faces.) For complete information, see chapter 8, “Troubleshooting.” The Board Test menu allows you to test the printer. For complete information, see chapter 8, “Troubleshooting.” HW: xxxxxx xxxxxx Once you save your changes to this menu, the printer automatically reboots.
  • Page 131 Available options and accessories on page 5-2 Duplexer on page 5-3 Additional media cassettes on page 5-8 Optional feeder on page 5-9 Single In-line memory modules (SIMMs) on page 5-12 Updating system software on page 5-19 Updating the printer driver on page 5-20...

  • Page 132: Q-Fax

    The following options are available for your printer. Contact your QMS vendor for purchase information. 2060 GX Print System Upgrade Duplexer Media Cassettes and Optional Feeder Memory Workgroup printer with 16 MB or RAM, a Centronics/IEEE 1284 bidirectional parallel interface, and a QMS CrownNet Ethernet...
  • Page 133 (64–90 g/m ) paper. You cannot duplex print on envelopes, transparencies, or labels. Your QMS 2060 WX Print System standard comes with 8 MB of memory. This allows you to duplex print on all supported page sizes. » Note: Duplex printing long documents with complex images on large page sizes may require additional memory.
  • Page 134 Remove the panel for the duplex drive section on the back of the printer. ’ s Guide...
  • Page 135 Attach the two duplex brackets (J-hooks, included with the duplexer) to the back of the printer in the holes provided. Note: Press down until you hear a click. » Hook the duplexer onto the brackets. Printer Options...
  • Page 136 Position the duplexer in place over the panel and the bracket. Secure the duplexer in place with the two screws. ’ s Guide...
  • Page 137 Reconnect the interface cables, plug in the power cord, and turn on the printer. Check the message window to make sure the printer is ready to print. 10 Configure the printer for duplex printing through the printer driver. See chapter 2, “Working with the Printer Drivers,” for details.
  • Page 138 Pull the duplexer back to a 45 ° angle, and lift it up and away from the printer. The standard printer configuration provides a multipurpose tray and a 250-sheet cassette, for a total capacity of 400 sheets. Additional media cassettes provide two main benefits: Expanded flexibility to switch media size, color, and type without having to unload and load media.
  • Page 139 The printer and standard feeder are stacked on top of the optional feeder, so no additional space is necessary. It comes with either a 500-sheet letter/A4 cassette or a second 250-sheet universal media cassette. The optional feeder provides two benefits: It increases your printer’s media-feed capacity to a total of 900 or...
  • Page 140 If the printer is lifted alone, the bottom feeders could fall off, causing bodily injury or damage to the printer. If you need to lift just the printer, use the grips on it and make sure it detaches completely from the feeder below before moving it to the side.
  • Page 141 Note: Align the printer over the pins on the optional feeder, and » set the printer down on the optional feeder so that the three positioning posts on the optional feeder fit into the holes on the printer’s bottom.
  • Page 142 To images with greater than 40% gray shading on Universal size media When you print a file, the QMS 2060 WX printer driver uses the PC’s memory to Send data from the Windows display to the Spooler (a file on...
  • Page 143 Printer Typically, most files print with the 8 MB of memory that comes standard on your QMS 2060 WX. However, some files may exceed this amount. If the printer doesn’t have enough memory, a Printing need more memory message displays in the printer’s message window.
  • Page 144 Handle the controller board carefully, and try to handle it by the edges only. Required Tool: Phillips screwdriver. Turn off the printer, and then disconnect the power cord and interface cable(s) from the printer. Loosen the two screws, one on each end of the metal mounting bracket cover on the rear of the printer.
  • Page 145 Remove the controller board. Using both hands, grab the two screws (on the metal mounting bracket cover), slide the controller board out of the printer, and set-it aside on a flat surface. Position the controller board on a flat surface, so the control- ler board lies flat and the bracket is facing you.
  • Page 146 Insert the new SIMM into the SIMM connector. Hold the SIMM at a 45° angle to the controller board, with the notch on the right side and the bottom edge is in the connector. » Note: You can insert a SIMM in either SIMM connector as long as DRAM0, and the SIMM connector before the one you’re installing, is occupied.
  • Page 147 Tilt the SIMM up to a 90° angle until you feel it snap into place. When seated, the SIMM stands upright, firmly in place. If you cannot snap the SIMM into place, do not force it. Reposition it, making sure that the bottom of the SIMM is seated completely in the connector.
  • Page 148 Push in each screw and then tighten. 13 Reconnect the interface cable(s) and the power cord, and then turn on the printer. The amount of memory installed and the system software version are displayed in the control panel message window as the printer starts up. ’...
  • Page 149 If necessary, connect the printer to the PC’s parallel port. Turn on the PC and the printer. Insert the QMS 2060 WX system software disk or CD-ROM (Shipped with your printer) in the appropriate disk drive on your PC.
  • Page 150 If you’re using an Ethernet network connection, skip to “Ethernet Connections” on page 5-21. Windows 95 and the parallel port on the QMS 2060 WX both support Plug and Play technology, which lets your PC and its attached devices work together automatically. The correct printer driver is automatically...
  • Page 151 A message window informs you New Hardware Found, and then you’re prompted to insert the printer driver disk. Insert the QMS 2060 WX printer drivers disk or CD-ROM (shipped with your printer) in the appropriate disk drive on your PC, and choose OK to continue.
  • Page 152 10 Choose OK again. 11 In the displayed list of printers, select the printer driver you want to install (QMS 2060 WX), and then choose Next. 12 Continue following the instructions in the Add Printer Wizard to complete the installation.
  • Page 153 10 In the Driver box, select the printer driver, QMS 2060 WX Print System.
  • Page 154 In the Windows NT 4.0 Start menu choose Settings. In the Settings menu choose Printers. In the Printers window select the QMS 2060 WX printer driver. From the File menu, choose Delete. Select Yes when you’re asked if you’re sure you want to delete the printer.
  • Page 155 12 In the Install from Disk dialog box, type drive :\ (where drive is the letter of the disk drive in which you inserted the QMS 2060 WX printer driver disk in step 1). and choose OK. QMS 2060 WX printer displays in the list box.
  • Page 156 The required files are copied to the appropriate directory. » Note: When the QMS 2060 WX is connected to a Win- dows 95 server, the printer driver must be installed on the server and on every client PC. (Refer to the QMS 2060 WX Print System Setup Guide for more information.)

  • Page 157: Handling The Printer

    Handling the printer on page 6-2 About toner cartridges on page 6-4 Replacing toner cartridges on page 6-6 Cleaning the printer on page 6-10...
  • Page 158 This chapter describes how to handle and clean the printer as well as how to replace a toner cartridge. Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular cleaning takes only a few minutes and helps ensure print quality.

  • Page 159: Remove The Toner Cartridge

    WARNING! Remember that the media feeders on the bottom of the printer stack are not attached to the printer. Make sure you lift the printer by the carrying grips on the bottom-most unit in the stack.
  • Page 160 In addi- tion, toner leaks affect your warranty. Choosing the right consumables for your QMS 2060 WX Print System will not only increase its reliability and performance, but also minimize the risk of damage.
  • Page 161 Support,” for the telephone number of the QMS office nearest you. The cartridge contains the toner and laser-sensitive drum needed to operate the laser printer. The cartridge has a wide opening for the laser beam guided via the reflecting mirror. Be careful not to drop any foreign objects, such as clips or pins into the cartridge, when handling and install- ing the cartridge.
  • Page 162 Dispose of the old toner cartridge. » Note: Put the old toner cartridge in a trash receptacle. Do not dispose of it by burning. Remove any residual toner powder from inside the printer. See “Cleaning the Inside of the Printer” on page 6-12.
  • Page 163 Caution: The toner cartridge is sensitive to bright light. Do not remove the cartridge from the printer until you’re ready to return it to its protective bag. Store the cartridge in an environment that is not subject to extreme heat or humidity, salty air, or corrosive gases, such as aerosols.
  • Page 164 Remove the tape seal. Position the cartridge so the center handle faces away from you. Holding the cartridge in place with your left hand, use your right hand to grasp the tab on the side of the toner cartridge. Pull the plastic strip straight out.
  • Page 165 Place the cartridge on the rails inside the upper unit of the printer, and gently slide it straight down until it is firmly seated. Close the printer’s top cover.
  • Page 166 In addition to unplugging the printer, follow these guidelines when cleaning the printer: Clean the printer before use or allow a few minutes after unplug- ging it so that the fusing unit can cool down. Don’t leave moisture inside the printer. Allow all parts to dry thor- oughly before closing the printer cover.
  • Page 167 To protect and maintain the appearance of your printer, wipe the cover and external parts with a soft cloth moistened with water or mild detergent. WARNING! Do not spill water or detergent into the printer; otherwise the printer will be damaged and an electric shock may occur.
  • Page 168 Note: If you plan to reinstall the toner cartridge, put it back in its aluminum bag or in a desk drawer, or cover it with a thick cloth while cleaning the interior of the printer. The toner cartridge can be damaged by exposure to light.
  • Page 169 Clean the window glass of the print head using a soft cloth. » Note: You can see the window glass if you face the printer from its rear. If the glass is especially dirty, use a cloth dampened with ethyl alcohol.
  • Page 170 In order to keep your printer in optimum printing condition, we recom- mend that you contact QMS National Service after every 120,000 page faces printed to order a maintenance kit. (A page face is one side of a sheet of media. Therefore, a simplex page has one printed face while a duplex page has two printed faces.)
  • Page 171 Repacking the printer for relocation or shipment on page 7-2...
  • Page 172 If you need to relocate or ship your QMS 2060 WX Print System after it has been installed, you must follow the procedures in this chapter to prevent damage to the printer and to keep your warranty valid. Caution: QMS cannot be held responsible for damage to your printer during shipment that results from the improper packaging of your printer.
  • Page 173 Press the upper unit lock release button, and open the top cover. Remove the toner cartridge. While grasping the handle of the empty toner cartridge, remove the cartridge by pulling up it and then towards you.
  • Page 174 If you’re disposing of the toner cartridge, put it in a trash receptacle. Don’t dispose of it by burning. Close the printer’s top cover. WARNING! The printer weighs about 53 lbs (24 kg). Don’t lift it by yourself. ACHTUNG! Der Drucker wiegt ca 23 kg; bitte versuchen Sie niemals, das Gerät alleine anzuheben oder zu tragen.
  • Page 175 Status messages on page 8-2 Miscellaneous problems on page 8-12 Testing the printer board on page 8-13 Accessing the page count on page 8-14 Media jams on page 8-15 Control panel problems on page 8-24 Output problems on page 8-25...
  • Page 176 When the printer stops and an error message displays in the message window, turn the printer off, wait 5 minutes, then turn it back on. This often clears the error message indicator and printer...
  • Page 177 All pages currently received by the printer are being cancelled. There is a controller problem. Call for service. The top cover on the printer is open. An error has occurred in the system software download procedure. Press the Cancel key on the printer control panel, and restart the download procedure.
  • Page 178 124 snetopen err 125 netxopn err 126 makeport full 241 shift err 242 fifo count error The printer has identified an Ethernet interface connection during startup. There is a processor fault. Call for service (see “Placing a Service Call” on page 8-41).
  • Page 179 (see chapter 4, “Control Panel). This indicates the total amount of memory installed in the printer and the kernel version. It displays immediately after QMS 2060 WX test during printer startup. Media has jammed leaving the media cassette. Remove the jam (see “Media...
  • Page 180 The indicated media cassette is empty; reload the cassette. (See chapter 3, “Printing,” for information on refilling cassettes.) The printer has identified a parallel interface connection during startup. The PC is sending a job to the printer. The printer is on line and printing.
  • Page 181 This message... » Note: Shaded table cells indicate that the message scrolls. Printing need more memory Printing paper mismatch QMS 2060 WX test Selected Toner empty Toner low Warming up Writing flash indicates... The printer is on line and printing, but it needs more memory to print the file.
  • Page 182 One of the following messages displays via Print Manager in the printer status window when the Windows 95/NT Print Spooler is the originator of the status information: This indicates... message... The print job is being spooled from an Spooling application either on a local or remote workstation.
  • Page 183 If the print job is spooled on a remote workstation, then the job is retried until it is either deleted or the printer becomes unavailable. Do this... For print jobs...
  • Page 184 One of the following messages displays via Print Manager in the printer status window when the QMS Network Print Monitor is the originator of the status information: This indicates... message... The QMS Network Print Monitor can’t Printer communicate with the printer. Either the...

  • Page 185: Printer Status Messages

    This printer-dependent status information displays via Print Manager in the printer status window when the QMS Network Print Monitor is displaying a message from the printer. See “Printer Status Messages” on page 8-2 for a complete list and description of these messages.
  • Page 186 If you’ve just installed your printer and are having problems, be sure you have correctly followed the procedures explained in the QMS 2060 WX Print System Setup Guide . Then, check the following: Is the printer status displayed in the control panel window? If yes, go to question 2.

  • Page 187: Using The Board Test Menu

    You can test the printer by using the Board Test menu. Caution: Make sure the control panel message window reads IDLE before performing this procedure.
  • Page 188 Press the Online/Offline key to return the message window to Idle. Press the Online/Offline key again to put the printer back on line. Configuration Menu Press the Online/Offline key to take the printer off line.
  • Page 189 The job will print on the installed media size. If this message doesn’t clear, either turn the printer off and then on again, or open the top cover, place the correct size media in the default media cassette, and then close the top cover.
  • Page 190 WARNING! The fixing assembly and print delivery guide become extremely hot when the printer is used. Personal injury could result if you touch those areas. ACHTUNG! Die Fixiereinheit und die Papierführung werden sehr heiß, wenn der Drucker in Betrieb ist; bei Berührung dieser Partien besteht Verletzungsgefahr! Open the upper unit.
  • Page 191 If the edge of the media hasn’t been fed in the fusing unit, open the front transport guide and pull the jammed media upward and then out. If the edge of the media has been fed into the fusing unit, pull the jammed paper forward and out.
  • Page 192 Reinstall the toner cartridge. Close the upper unit. Open the upper unit.
  • Page 193 Remove the toner cartridge. Determine which media cassette is currently being used, and remove it. Check the cassette pick-up roller area, and remove any jammed print media that remains outside the main unit.
  • Page 194 Reinstall the toner cartridge. Close the upper unit, and reinstall the media cassette. » Note: Leaving print media in the multipurpose tray can cause the print media position to shift during removal of the jam. This may result in a media feed failure and another jam when printing is restarted. Open the upper unit.
  • Page 195 Remove the toner cartridge. Open the multipurpose tray, and pull out the jammed media.
  • Page 196 Reinstall the toner cartridge. Close the upper unit.
  • Page 197 Open the duplex cover and pull out the jammed paper. Open the maintenance cover and remove the jammed paper. Close the maintenance cover and the duplexer.
  • Page 198 Refer to appendix A, “QMS Customer Support,” for contact information. If a jam message stays on, open the printer and clear the jam. If the message is still there, try opening and closing the top of the printer again. See the preceding section on clearing media jams for more...
  • Page 199 If that still doesn’t remove the message, turn the printer off and then on again. Note: Because the QMS 2060 WX Print System uses Microsoft » printer drivers and other resources, it works differently than a QMS Crown print system.
  • Page 200 Add more memory See “Single In-line Memory Modules (SIMMs)” in chapter 5, “Printer Options,” for a discussion of how the PC and printer use memory. If one or more blank pages “print” during a print job, try the following: Check the toner cartridge.
  • Page 201 If files don’t print at all, try the following: Check to verify that you’re using the latest version of the QMS 2060 WX printer driver, printer code, and your application. To check the version number of the printer driver, in the QMS 2060 WX Properties window (Start>Settings>Printers>File/...
  • Page 202 From the Windows Start menu choose Settings. From the Settings menu choose Printers. In the Printers dialog box select the QMS 2060 WX printer icon, and then from the File menu choose Properties. In the QMS 2060 WX Properties dialog box, choose the Details tab (Windows 95) or the Scheduling tab (Windows NT 4.0).
  • Page 203 Add more memory to the printer. See “Single In-line Memory Modules (SIMMs)” in chapter 5, “Printer Options,” for a discussion of how the PC and printer use memory and for information on installing SIMMs. Make sure you’re using TrueType fonts. If not, change to TrueType...
  • Page 204 See the chapter 5, “Printer Options,” for information on installing the duplexer. If the printer continues printing simplex or if only part of the duplex page prints, the printer may need additional memory. Duplex printing long documents with complex images on large page sizes may require additional memory.
  • Page 205 When duplexing, always flip the paper in the same direction in which it is fed into the printer. In other words, use Flip on Short Edge when you feed the paper by the short edge, and use Flip on Long Edge when you feed the paper by the long edge.
  • Page 206 If you have print quality problems, try the following: If the TONER OUT message is on and the printer continues to print, try distributing the toner to improve print quality. If the print quality does not improve, replace the toner cartridge.
  • Page 207 The toner cartridge may be defective. Remove it and install a new toner cartridge, if needed. Your printer may need a service check. Contact your QMS vendor.
  • Page 208 RAM (if you’re using Windows 95) or 32 MB of RAM (if you’re using Windows NT 3.51 or 4.0). The toner cartridge may be defective. Remove it and install a new toner cartridge, if needed. Your printer may need a service check. Contact your QMS vendor.

  • Page 209: Printout Too Light

    Then reinstall the cartridge. The toner cartridge may be defective. Install a new toner cartridge. The photoconductive drum inside the toner cartridge may be dirty. Open the printer once, and close it again to clean the drum.

  • Page 210: Toner Smudges

    If toner smudges are both on the front and the back of the page, the image transfer roller may be dirty. 1 Open the printer once and close it again to clean the roller. The toner cartridge may be defective.

  • Page 211: Uneven Print Density

    Uneven Print Density Redistribute the toner. 1 Remove the toner cartridge, rock it as you do before installing a new cartridge, and then reinstall it. 2 If step 1 doesn’t solve the problem, install a new toner cartridge. The paper being used may have absorbed moisture (perhaps due to high humidity or having water spilled on the paper supply).
  • Page 212 The window glass of the Print Head may be dirty. Clean the glass as described in chapter 6, “Maintenance.” The toner cartridge may be defective. Install a new toner cartridge, if needed. The toner cartridge may be defective. Install a new toner cartridge, if needed.
  • Page 213 The photoconductive drum inside the toner cartridge may be dirty. Open the printer once and close it again to clean the drum. The photoconductive drum inside the toner cartridge may have a scratch on it.
  • Page 214 Go to the Start menu and choose Settings. From the Settings menu, choose Printers. 10 In the Printers dialog box, double-click on the printer that has the Print Monitor installed. 11 In the QMS Print Monitor window, from the Printer menu choose Properties.
  • Page 215 What is your printer model and serial number? What operating system do you have and what version? What application(s) are you using? What is the QMS 2060 WX Print System printer driver ver- sion? Windows 95—Choose the About button on the printer driver’s Paper tab.
  • Page 217 Sources of customer support on page A-2 QMS world-wide offices on page A-5...
  • Page 218 Several sources of help and information are available, depending on the type of help you need: Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to ana- lyze your printer problems.

  • Page 219: The Qms Corporate Bulletin Board System

    When you use CompuServe, type go qmsprint to go directly to the forum where QMS is located. The QMS library sec- tion contains application notes, printer drivers, utilities, technical infor- mation, and announcement files. The QMS server provides access to technical reports, new product announcements, a trade show schedule, and other general informa- tion about QMS.

  • Page 220: Internet

    þ The emulation you’re using þ Your printer’s system software version (listed in the control panel message window during printer startup) Fax—You can fax questions to the CRC at (334) 633-3716 (US). Provide the same information as listed above, and indicate whether you would like a faxed or a phoned reply.
  • Page 221 General Contact 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 Fax 1 (334) 633-3716 Internet http://www.qms.com Bulletin Board Service 1 (334) 633-3632 Latin America Fax 1 (334) 639-3347 National Service Service Information, Installation, and Maintenance Pricing 1 (800) 762-8894...
  • Page 222 General Contact (+81)- 3 3779-9600 Fax (+81)-3 3779-9650 Internet http://www.qmsj.co.jp General Contact Cra 43 DD#8-42 Officina 201 Medellin, Colombia (+57) (4) 312 13 70 Fax (+57) (4) 268 92 97 30, Atchison Street St. Leonards NSW 2065 Australia (+61) 2–9901 3235 Fax (+61) 2–9901 3273 QMS Benelux Planetenbaan 60 ‘Corner Plaza’...
  • Page 223 QMS Nordic Sweden, Finland, Norway, and Denmark QMS UK United Kingdom and Ireland Via della Repubblica 56 43100 Parma Italy (+39) 52–1231 998 Fax (+39) 52–1232 902 Arenavägen 41, 6th floor 121 77 Johanneshov Sweden (+46) 8–600 01 30 Fax (+46) 8–600 01 33 Saskay House Unit 24 Sunninghill Business Park Peltier Road, Sunninghill, Johannesburg...

  • Page 225: Print Engine Specifications

    Print engine specifications on page B-2 Controller specifications on page B-3 Environmental requirements on page B-3 Print media on page B-4 Cable pinouts on page B-6 Printer options on page B-8 Consumables on page B-9 Regulatory information on page B-10 Warranty information on page B-12...
  • Page 226 Dimensions Width Depth Height » Note: These dimensions exclude the multipurpose tray, universal cassette, and duplexer. Duty Cycle 50,000 images per month maximum Electrical Power Consumption Requirements Energy Saver Mode Operation Standby Power Requirements 100/120 V, 50/60 Hz ( 3 Hz), about 90-130 VAC 220/240 V, 50 Hz ( 3 Hz), about 200-260 VAC Energy Star compliant Engine...

  • Page 227: Toner Cartridge Life

    Toner Cartridge A minimum of 10,000 simplex letter/A4-size pages at Life normal (5%) page coverage Type Desktop, non-impact printer Warm-Up Time 70 seconds or less, assuming normal temperature and humidity Weight Main unit Toner cartridge Fonts Windows 95 TrueType fonts...

  • Page 228: Print Media Sizes

    Temperature Printing Range Transportation/Storage 32–95° F (0–35° C) Altitude 0'–8202.5' (0–2500 m) Input Sources Cassettes and Capacities Paper Multipurpose tray Envelopes Labels Letterhead Memo paper Paper Postcards Transparencies About 5 sheets Loading Automatic from paper cassette or multipurpose tray Manual from multipurpose tray Output Location Face-down output tray and Capacity...
  • Page 229 Input Source Cassettes Multipurpose Tray R = Recommended N = Not Recommended or Guaranteed Media Media Size Inches 11.69x16.53 297.0x420.0 8.27x11.69 A4 LEF 11.69x8.27 5.85x8.27 10.12x14.33 257.0x364.0 7.17x10.12 6.38x9.02 Envelope #10 4.125x9.50 Envelope DL 4.33x8.66 Executive 7.25x10.50 Legal 8.50x14.00 Letter 8.50x11.00 Letter LEF 11.00x8.50...
  • Page 230 Input Source L=Letter/A4 cassette, M=Multipurpose tray, U=Universal cassette Feed Edge L= Long, S= Short This table gives the pinouts for the printer end of the Centronics/IEEE 1284 parallel cable used to connect your printer to a computer. Signal Pin No. 19–30...
  • Page 231 To prevent noise effectively, these cables should be shielded and connected to the chassis of the system unit and printer, respectively. All interface conditions are based on Transistor-Transistor Logic (TTL) level. Both the rise and fall times of each signal must be less than 0.2 microseconds.
  • Page 232 Receive Data + No Contact No Contact Receive Data - No Contact No Contact 2060 GX Workgroup printer with Upgrade Centronics/IEEE 1284 bidirectional parallel interface QMS CrownNet Ethernet (EtherTalk, LAN Manager/ LAN Server, NetWare, TCP/IP) interface Optional interface (supporting a DECnet, LocalTalk,...
  • Page 233 Memory Media— Paper Recommended Brands Envelopes See “Print Media Sizes” on page B-5, for media size information. Labels Transparencies Toner Keyed toner cartridges are available from your QMS vendor. See Cartridge appendix A, “QMS Customer Support, for a list of locations and telephone numbers.
  • Page 234 CE Marking International (EU) EN 55022:1987 (Class BITE) EN 60950:1992 IEC 801-2 IEC 801-3 IEC 801-4 Electromagnetic International (EU) Compatibility IEC 801-2 (EMC) IEC 801-3 IEC 801-4 Electromagnetic DOC (Canada) Emissions (EMI) Canadian CRC c1374 EU (International) EN 55022:1987 FCC (USA) Title 47 CFR Ch.
  • Page 235 Laws and Regulations of the Federal Communications Commission. WARNING! To prevent electrical shock, do not remove any covers from your printer unless you are experienced in working with circuit boards and are following instructions for procedures described in QMS documentation.
  • Page 236 This printer is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Perfor- mance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the printer does not produce haz- ardous laser radiation.
  • Page 237 However, if QMS printer failure or damage is found to be directly attributable to the use of non-QMS consumables and/or accessories, QMS will not repair the printer free of charge. In this case, standard time and material charges will be applied to service your printer for that particular failure or damage.

  • Page 239: Subnetting

    Terminology on page C-2 Subnetting on page C-4 Internet routing on page C-5...

  • Page 240: Subnet Masks

    An Ethernet address is a unique address assigned to each device on an Ethernet network. If necessary, use the Eth. HW Address configu- ration menu to set your printer’s Ethernet address. A computer or other device that attaches to two or more dissimilar networks and passes data from one to another is known as a gate- way.
  • Page 241 10000000 00001010 00000010 00011110 is written as follows in decimal form: 128.10.2.30 Use the Internet Address configuration to set your printer’s Internet address. IP (Internet Protocol) Internet Protocol, the Internet standard protocol, defines the Internet datagram as the unit of information passed across the Internet and provides the basis for connectionless, best-effort packet delivery ser- vice.
  • Page 242 a single Internet address for multiple physical networks or subnets. This division of the host part has no effect on the Internet address when it goes outside of the site. The process of using subnet addresses is known as subnet addressing, subnet routing, or subnetting.
  • Page 243 11111111 11111111 11111111 00000000 specifies that the first three groups of eight digits in the Internet address identify the network and subnet and that the fourth group identifies the host on that subnet. However, these numbers are more commonly written in decimal form. For example, the binary subnet mask above would be written in decimal form as 255.255.255.0 Once the Internet address, subnet addresses, and subnet masks are...
  • Page 244 last 24 bits form the host address. The high order bits also constitute the network mask for the Class A address. The following table identifies the differences between Class A, B, and C addresses. Class Uses Sites with few networks and many hosts Sites with some networks and...

  • Page 245: Cable Pinouts

    1284, IEEE, cable pinouts B-6 About button 2-21, 2-25 About... button 2-7 Accessories See Optional accessories Address Ethernet C-2 Ethernet Hardware 4-13 Internet 4-10, C-3 Router 4-12 Subnet C-3 Apply button 2-7, 2-12 Asic error message 8-3 AUTOEXEC.BAT file 8-27 Bad entry message 8-3 Black line Troubleshooting 3-30...

  • Page 246: Consumables

    Choosing 2-30, 2-55 Configuration Menu 4-7 Menu options, selecting 4-8 Printer 4-6 Printer driver, Windows 95 2-2 Printer driver, Windows NT 3.51 2-12 Printer driver, Windows NT4.0 2-34 Configuration component 2-66 Configuration menu 4-7 Accessing 4-8 Energy Saver 4-10 Eth. HW Address 4-13...

  • Page 247: Memory Requirements

    Download error press Cancel message 8-3 DRAM test error message 8-3 Driver, printer Installing, Windows NT 5-22 See Windows 95 printer driver or Windows NT printer driver Duplex Choosing, Windows 95 printer driver Troubleshooting 8-30, 8-31, 8-32 Duplex cover open message 8-3...
  • Page 248 Input RGB, choosing 2-31 Gateway C-2 Graphics Resolution, choosing 2-26 Halftone Choosing 2-18 Color adjustment, choosing 2-28 Halftone color adjustments Configuring, Windows NT printer driver 2-54 Halftone Pattern Choosing 2-19 Halftone pattern Choosing 2-41 Halftones Choosing 2-40 Help button 2-21, 2-25, 2-28...
  • Page 249 Installation Printer driver, Windows NT 5-22 Intensity Choosing, Windows 95 printer driver 2-11 Internet C-2 Address C-3 Address, classes A, B, C C-5 Customer Response Center, QMS A-4 IP C-3 QMS A-3 Routing C-5 Internet Address 4-10 Internet Protocol See IP...
  • Page 250 Specifications B-4 Storage 3-21 Thick stock, printing 3-17 Transparencies, printing 3-12 Type, choosing 2-27 Types B-4 Weights 3-21, B-4 Windows NT 4.0 printer driver, choosing type 2-47 Media cassette Refilling 3-2 Media jam Preventing 3-31 Meg ver x.x message 8-5...
  • Page 251 Feed direction 3-22 Special notes 3-23 Orientation, choosing 2-6, 2-51 Outer jam message 8-6, 8-15, 8-24 Output Problems, troubleshooting 8-25 Output Problems 8-25 Packaging, printer Replacement 7-2 Page break 3-30 Page count Accessing 8-14 Pages Blank, troubleshooting 8-26 Printing, not all print 8-27...

  • Page 252: Windows Nt 3.51 Printer Driver

    2-27, 2-32, 2-43, 2-47, 2-53, 2-57 Open... button 2-33, 2-58 Restore Defaults button 2-7, 2-9, 2-12 Revert button 2-21, 2-33, 2-42, 2-58 Save As... button 2-33, 2-58 See Windows 95 printer driver or Windows NT printer driver Updating 5-20, 5-24 Printing Cancelling a job 3-32...

  • Page 253: Regulatory

    South Africa, contact information A-7 Sweden, contact information A-7 UK, contact information A-7 United Kingdom, contact information United States, contact information A-5 World-wide offices A-5 QMS 2060 WX test message 8-7 QMS, Nordic, contact information A-7 Radiation B-12 Expansion 5-12 Memory 5-12 SIMMs 5-12...
  • Page 254 Service menu 4-13, 8-14 Service, printer QMS, Canada A-5 QMS, United States A-4 RMA number 7-2 Service, QMS United States A-5 Shipping, printer 7-2 Replacement packaging 7-2 RMA number 7-2 Short-edge feed 3-22, 3-23, 3-29 Short-edge flip 3-29 Signal direction B-7 SIMMs 5-12...
  • Page 255 Please Wait Erasing Flash 5-19 Please Wait Writing Flash 5-19 Print job active 8-6 Printing 8-6 Printing need more memory 8-7, 8-26 Printing paper mismatch 8-7 QMS 2060 WX test 8-7 Selected 8-7 Toner low 8-7 Troubleshooting 8-12 Warming up 8-7 Writing flash 8-7...

  • Page 256: Media Jams

    Orientation, choosing size 2-6 Paper, choosing size 2-5 Paper, choosing source 2-6 Problems 8-25 Resolution, choosing 2-11 Updating 5-20 Windows NT 3.51 printer driver 2-sided printing, choosing 2-24 Black Ref. and White Ref., choosing 2-31 Brightness, choosing 2-29 Color, choosing 2-30...
  • Page 257 Orientation, choosing 2-24 Picture 2-32 Pixel Diameter, choosing 2-20 Resolution, graphics, choosing 2-26 Source, choosing 2-16 Tint, choosing 2-30 Windows NT 4.0 printer driver Black Ref. and White Ref. 2-56 Brightness 2-55 Color 2-55 Configuration 2-34 Contrast 2-54 Copies, choosing 2-52...

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