Page 1 ®...
Page 2 The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries.
Page 3: Table Of Contents
Introduction ... 1-2 About This Manual ... 1-2 Typographic Conventions 1-4 Introduction ... 2-2 Feeding Media ... 2-2 Automatic 2-2 Manual Feed 2-2 Preventing Media Jams ... 2-3...
Page 4 Loading the Media Cassette ... 2-4 Prepare the Paper 2-5 Loading the 500-sheet Cassette 2-5 Load the 250-Sheet Cassette 2-9 Loading the Multipurpose Tray ... 2-12 Envelopes: Special Considerations 2-15 Labels: Special Considerations 2-18 Letterhead and Memo Media: Special Considerations 2-19 Odd-size Media: Special Considerations 2-21 Transparencies: Special Considerations 2-21 Postcards 2-22...
Page 5 Cancelling all Print Jobs 3-16 Introduction ... 4-2 Handling the Printer ... 4-2 Cleaning the Printer ... 4-4 Cleaning Guidelines 4-4 Cleaning the Outside of the Printer 4-5 Cleaning the Inside of the Printer 4-6 Introduction ... 5-2 About Halftones ... 5-2...
Page 6 Printer Problem Checklist ... 6-17 Media Jams ... 6-19 Automatic Jam Recovery 6-19 Locating Print Media Jams 6-19 Clearing a Media Jam Inside the Printer 6-20 Clearing Cassette Area Jams 6-24 Clearing Multipurpose Tray Area Jams 6-25 Clearing a Duplexer Media Jam 6-29 Clearing CrownCopy ADF Paper Jams 6-30 Troubleshooting CrownCopy ...
Page 7 Output Problems ... 6-37 600x600, 1200x1200 dpi Printing Unavailable 6-37 Blank Pages 6-38 Not All Pages Print 6-38 Printer Will Not Duplex 6-38 Paper Jams Always Occur 6-39 Kanji Option Kit Problems ... 6-39 Can't Download Kanji Fonts 6-40 Can't Access Kanji Fonts 6-40...
Page 8 Setting up the Printer Web Page ... 7-3 Assigning a Printer Name 7-3 Setting Up Your Browser Software 7-3 Printer Home Page ... 7-8 Home 7-9 Operator Control 7-10 General Settings 7-12 Printer Jobs 7-20 Consumable Status 7-21 Accounting 7-22 System Support Page 7-23 QMS, Inc.
Page 9: Introduction
“Introduction” on page 1-2 “About This Manual” on page 1-2 “Typographic Conventions” on page 1-4...
Page 10: About This Manual
You’ll also find information on advanced printing features, printer care, print quality, and troubleshooting. Use this guide in conjunction with your other QMS 2060 Print System doc- umentation. This chapter gives you a brief overview of this manual.
Page 11: Status Messages
Contains information on how to access and use the printer’s web page. Provides product sales and support telephone numbers and describes how to communicate with QMS...
Page 12 Text you type, and messages and information displayed on the screen Variable text you type; replace the italicized word(s) with information specific to your printer or computer Information displayed in the printer message window Variable information in text.
Page 13: Loading The Media Cassette
“Feeding Media” on page 2-2 “Preventing Media Jams” on page 2-3 “Loading the Media Cassette” on page 2-4 “Loading the Multipurpose Tray” on page 2-12...
Page 14: Feeding Media
Manual feed (from the multipurpose tray) The printer automatically pulls media from the cassette(s) at the front of the printer. The cassette(s) handle media as light as 16 lbs (60 g/m ) or as heavy as 24 lbs (90 g/m See “Loading the Media Cassette”...
Page 15 There are several things you can do to reduce the occurrence of media jams: Use paper, envelopes, labels, postcards, transparencies that match the printer specifications. (See the “Consumable Supplies” section of appendix B, “Technical Specifications,” in the Refer- ence , for more complete information.) Make sure the media is not folded or wrinkled.
Page 16: Prepare The Paper
If none of the above relieves media jamming, notify your vendor. The QMS 2060 Print System comes standard with either a 500-sheet letter/A4 cassette or a 250-sheet cassette, depending on the model ordered. See the “Consumable Supplies,” section of appendix B in the Reference manual for cassette media capacity information.
Page 17: Loading The 500-Sheet Cassette
Since the media cassette sends a media size signal to the printer controller, using a wrong size media will cause your image to be positioned incorrectly on the page or clipped.
Page 18 Pull out and remove the cassette. Position the cassette. The cassette has a spring in the bottom that provides some resis- tance when print media is placed on it. Lay the cassette flat on a hard surface and, using your left hand, push down on the plate in the cassette until it locks.
Page 19 Load media in the 500-sheet cassette in increments so that the 500 sheets fit in the cassette and the media stack is prop- erly leveled out. Load the media so the front end of the stack comes against the front of the cassette in three steps as follows: Up to the bottom limit mark.
Page 20 Slide the cassette back into the upper cassette feeder until it’s firmly seated. Adjust the media tray to fit the media size. » Note: When printing different-sized media, set the media tray to the largest media size. If the media tray is set to a smaller media size, large-size paper will curl, block the opening (when delivered to the tray), and cause a media jam.
Page 21: Load The 250-Sheet Cassette
Load media in the 250-sheet universal cassette as follows. For 500- sheet cassette instructions, see the previous section. » Note: Reload media cassettes only when the printer is not actively printing. Pull out and remove the cassette. Open the cassette cover.
Page 22 Position the cassette. The cassette has a spring in the bottom that provides some resis- tance when print media is placed on it. Lay the cassette flat on a hard surface and, using your left hand, push down on the plate in the cassette until it locks.
Page 23 Load media face-up in the universal cassette. Note: See the “Print Media” section of appendix B, “Technical » Specifications,” in the Reference manual for media size feed- edge information. Ensure that the media stack lies flat, does not exceed the top limit mark, and is positioned under the retaining clips.
Page 24 Slide the cassette back into the printer until it is firmly seated. This section explains how to load media in the multipurpose tray. For tips on how to get the best possible printing results, see “Envelopes: Special Considerations,” “Labels: Special Considerations,” and “Transparencies: Special Considerations,”...
Page 25 Align the media, and insert it print side up between the media guides, sliding it as far as it will go in the printer. Make sure it doesn’t exceed the limit mark and it fits firmly between the media guides.The multipurpose tray holds about 150...
Page 26 For large size media, leave the tray cover open. » Note: Do not load additional media until all the sheets in the multipurpose tray have been fed through the printer. Adjust the media tray for proper media delivery.
Page 27 (when delivered to the output tray), and cause a media jam. The QMS 2060 Print System supports envelope printing from the multipurpose tray (up to 10 envelopes at a time): Use landscape orientation to create the envelope text in your application.
Page 28 Print in these layered regions may be lost or faded. See your application documentation for specific information on print- ing envelopes, and see chapter 4, “Printer Configuration,” of the Reference for information on how to set the envelope size.
Page 29 Place the envelopes on a flat surface and flatten them by pressing down the corners in the directions shown. Flex the envelope stack (including the edges) to remove any stiffness. Correct any dog-eared corners, then tap the envelopes on a flat surface to align.
Page 30 Also, make sure the envelope size and type meet the specifications listed on page 2-15 of this manual and in appendix Slide the envelope stack into the printer as far as it will go, with the print side facing up and the flap on your right.
Page 31 Keep the following in mind when printing labels: Avoid using labels with exposed adhesive; it may stick to the toner cartridge or the fixing roller, causing labels to peel off and printer jams to occur. Format label data in your application. Try printing your data on a plain sheet of media first to check placement.
Page 32 2-9, with the following exceptions: Adjust the multipurpose tray media guides to fit the letterhead or memo media size. Insert the letterhead or memo media long-edge first, face up, with the top of the page facing towards the right hand side of the printer.
Page 33 Use only 16 to 42 lbs (20 to 157 g/m mended for laser printers. Do not use perforated paper (including 3-hole-punched paper). Your printer supports the printing of transparencies: From the multipurpose tray (up to 10 sheets) The transparencies must adhere to the media specifications described in appendix B, “Technical Specifications”...
Page 34: Loading The Multipurpose Tray
Postcards Your printer supports printing thick paper 24 to 42 lbs (90 to 157 g/m only from the multipurpose tray (up to 10 sheets at a time). This media must adhere to the media specifications described in appendix B, “Technical Specifications”...
Page 35 The toner cartridge contains enough toner to print about 10,000 let- ter/A4-size pages at normal (5%) page coverage. If the printer is run entirely in Conserve Toner mode (Administration/Engine/Conserve Toner menu), a toner cartridge lasts for over 35,000 letter/A4-size pages at normal (5%) page coverage.
Page 36: Refilled Toner Cartridges
The cartridge contains the toner and laser-sensitive drum needed to operate the laser printer. The cartridge has a wide opening for the laser beam guided via the reflecting mirror. Be careful not to drop any foreign objects, such as clips or pins into the cartridge, when handling and install- ing the cartridge.
Page 37 You may purchase additional cartridges from your QMS vendor. See the “Print Engine Specifications” section of appendix B, “Technical Specifications,” in the Reference for more information on toner car- tridges. Press the upper unit lock release button and open the top cover.
Page 38: Handling The Printer
Note: Put the old toner cartridge in a trash receptacle. Do not dispose of it by burning. Caution: Remember that each time you replace the toner cartridge, you should remove any residual toner powder from inside the printer. (See “Cleaning and Handling the Printer,” later in this manual.) »...
Page 39 Lift the toner cartridge out of its shipping carton, open the protective bag, and remove the cartridge. Note: After taking the toner cartridge from its protective bag, do » not open the cover or touch the OPC drum of the toner cartridge because it may deteriorate the drum and reduce print quality.
Page 40 Place the cartridge on the rails inside the upper unit of the printer, and gently slide it straight down until it is firmly seated.
Page 41: High-Resolution Printing
“High-Resolution Printing” on page 3-2 “Printing Duplex” on page 3-7 “Cassette Chaining” on page 3-10 “Collating Output” on page 3-12 “Working with Status Pages” on page 3-14 “Cancelling/Ending Print Jobs” on page 3-15...
Page 42 The QMS 2060 Print System supports three print resolutions: 300x300, 600x600, and with an optional daughterboard 1200x1200 dpi (dots per inch). For printed pages that don’t require optimum print...
Page 43 You can set the default resolution of your printer through the Adminis- tration/Engine/Def Resolution menu. Menu Administration/Engine/Def Resolution Choices 300 dpi—300x300 dpi resolution. 600 dpi—600x600 dpi resolution. » Default 600 dpi Your printer offers greatly improved print quality at 600 and 1200 dpi.
Page 44: Smoothing
How Much Memory Do You Need? The QMS 2060 BX Print System comes standard with 16 MB of mem- ory, the QMS 2060 GX and IS Print Systems come standard with 32 MB of memory, and the QMS 2060 EX and FX Print Systems come standard with 48 MB of memory.
Page 45 Minimum Framebuffer Memory Requirements (in KB) Media Size 300x300 dpi Simplex Duplex 8.5x13 1213 11x17 2092 12x19 2608 13x22 3148 13x26 3720 2152 1004 1528 631.3 COM-10 430.5 Envelope 745.7 Executive Legal 1316 Letter 1004 Monarch 319.3 Postcard 246.3 Statement Universal 2740 Advanced Printing Features...
Page 46 » Note: This table lists the values for a system without a hard disk. For a system with a hard disk installed and disk swapping enabled, add an additional 4 MB RAM for each media size. Media Size 300x300 dpi Simplex Duplex 8.5x13 11x17...
Page 47 See the “Single In Line Memory Modules” section of chapter 2, in the Options, guide for more information on installing SIMMs. The QMS 2060 Print System supports duplex printing in two ways: cassette and multipurpose tray. It allows you to print on both sides of...
Page 48: Printing Duplex
Automatic via a Cassette Once the duplex printing option is installed on your printer, the Duplex option appears in the Operator Control menu. See chapter 4, “Printer Configuration,” in the Reference guide for more information on this option.
Page 49: Manual Feed Via The Multipurpose Tray
High-Resolution and Duplex Printing If your printer has a duplexing option, you may print on any of the media sizes at 600x600 dpi. However, printing duplex via the cas- settes at 1200x1200 dpi resolution may require additional memory.
Page 50 Your application may include a specific procedure for using a dual-cassette printer. Check your documentation. The QMS Level 2 Windows printer driver allows you to select an alternate cassette for chaining. On a network, use Remote Console via QMS CrownAdmin to select the media sources.
Page 51 Default Notes Use the Operator Control/Inputbin menu to set the default inputbin. Make sure that the two cassettes installed in your printer are set to the same size media.
Page 52: Collating Output
Collated To greatly improve collation performance, which allows you to collate longer and more complex print jobs on the QMS 2060 Print system, you can do one of the following: Add more printer memory, which automatically increases the Dis- play List client’s memory setting.
Page 53: Chunk Collation
3(b), and copy 4(b). » Note: The order of output on your QMS 2060 Print System is from first to last page in the output tray. You can add additional memory to the printer to avoid chunk collation. See appendix A, “QMS Customer Support,”...
Page 54: Advantages Of Collation
Current memory configuration (printer memory settings) Timeouts (printer timeout settings) Communication settings and input buffer sizes (host-printer com- munication settings, including spooling memory sizes) Tickmarks in the lower-left corner for image alignment 3-14 Administration/Special Pages/Status Page Type Standard, Advanced Standard QMS 2060 Print System Operation...
Page 55 A full list of fonts and downloaded emulations After you have identified the type of status page to print, send it to the printer by pressing the Print Status key on the control panel. The Cancel key has three functions: It cancels the oldest print job in the system.
Page 56 Press the control panel keys in the order shown in the following instructions to cancel a print job. Press this to... key... Cancel Access the Job Cancel menu. Cancel Cancel the oldest job or Select in the queue. » Note: Shaded table cells indicate that the message scrolls.
Page 57 Press to... this key... Cancel Cancel all jobs with a printing, interpreting, Select spooled, or terminating status. The CANCEL ALL JOBS message displays until all print jobs are completely removed. » Note: Shaded table cells indicate that the message scrolls. For 1.5 seconds, and then it the message...
Page 58 You can identify an end-of-job indicator in the Administration/Communications/Parallel and Administration/ Communications/Serial menu. (See chapter 4, “Printer Configuration,” in the Reference for more information). Also see chapter 5, “Additional Technical Information,” in the Reference for a complete discussion of End Job Mode.
Page 59: Cleaning The Printer
“Handling the Printer” on page 4-2 “Cleaning the Printer” on page 4-4...
Page 60 Do not close the covers abruptly, or expose the printer to vibra- tions. Do not cover the printer immediately after using it. Turn it off and wait until it cools down. Do not leave the printer open for any length of time, especially in well-lit places;...
Page 61 WARNING! Remember that the media feeder on the bottom of the printer stack is not attached to the printer. Make sure you lift the printer by the carrying grips on the bottom-most unit in the stack.
Page 62 “Technical Specifications,” in the Reference guide, for storage specifications. Fine particles of dust from the paper may accumulate inside the printer. Because this could affect the printer’s performance, the printer should be cleaned on a regular basis to prevent potential malfunctions.
Page 63 Do not leave moisture inside the printer. Allow all parts to dry thoroughly before closing the printer cover (ethyl alcohol will evaporate rapidly. Use a soft, lint-free cloth. WARNING! Turn off the printer, unplug the power cord, and disconnect any interface cables before cleaning.
Page 64: Replacing A Toner Cartridge
Note: If you plan to reinstall the toner cartridge, put it back in its bag or a desk drawer, or cover it with a thick cloth while cleaning the interior of the printer. The toner cartridge can be damaged by exposure to light.
Page 65 Clean the window glass of the print head using a soft cloth. You can see the window glass if you face the printer from its rear. If the glass is especially dirty, use a cloth dampened with ethyl alcohol. Replace the toner cartridge.
Page 67: About Halftones
“About Halftones” on page 5-2 “About Print Density” on page 5-3 “About Print Resolution” on page 5-3...
Page 68 High-resolution technology, while more complex, gives you more flexibility to control the print quality factors. This chapter will aid you in setting your printer up for maximum perfor- mance. For a more detailed explanation of factors that affect your printer’s output, refer to chapter 5, “Additional Technical Information,”...
Page 69 Default Another way to sharpen the images printed on your pages is through setting the print resolution. Your printer is capable of printing at 300x300, 600x600, and (with an optional 1200x1200 dpi Multi-Res daughterboard) 1200x1200 dpi. This choice of resolutions allows you...
Page 70 See the Options manual for more information on the 1200 x 1200 dpi Multi-Res daughterboard. You can set the default resolution of your printer through the Adminis- tration/Engine/Def Resolution menu. Menu Administration/Engine/Def Resolution Choices 300 dpi—300x300 dpi resolution.
Page 71 “Status Messages” on page 6-2 “Testing PC-Printer Communication” on page 6-12 “Printer Problem Checklist” on page 6-17 “Media Jams” on page 6-19 “Clearing CrownCopy ADF Paper Jams” on page 6-30 “Windows Driver Problems” on page 6-36 “CrownNet Problems” on page 6-36 “Output Problems”...
Page 72 This chapter provides information to aid you in resolving printer prob- lems you may encounter, or at least guide you to the proper sources for help. You’ll find in this chapter tables of common status messages, a problem checklist, and actions you should take when a specific problem occurs.
Page 73 This status message... means... » Note: Shaded table cells indicate that the message scrolls ACC ENABLED ACC FILES GOT REMOVED ACC XXXXXXXX FILE FULL ACC FILE IS XXX % FULL The accounting is now enabled. The accounting option is disabled and the accounting files are empty.
Page 74 CREATED FILE The Job Accounting file can be reduced in size only after a reset when the file is empty. The printer is on line. ( x identifies the number of jobs in process.) The specified input bin (cassette) is not inserted correctly.
Page 75 Close the front or side covers. No action necessary. Locate and clear the media jam. (See “Clearing a Media Jam Inside the Printer,” on page 6-20)
Page 76 OUTPUTBIN OUTPUTBIN JAM The size of the non- empty accounting file has been increased successfully. The printer is on line, but no jobs are in process. Envelope printing was selected for the input bin and the duplexer as the output bin. The...
Page 77 This status message... means... » Note: Shaded table cells indicate that the message scrolls PRINTING STATUS PUT SIZE PAPER IN INPUTBIN BIN PUT SIZE PAPER IN ANY BIN RESETTING ACCOUNTING TEST PRINT A status page is printing That Operator Control/ Chain Inputbins is set to Off and that the displayed cassette or...
Page 78 This status message... means... » Note: Shaded table cells indicate that the message scrolls TONER OUT TONER LOW TRANSPORT JAM WAITING FOR IDLE The toner cartridge is not installed. The toner is low. There is enough toner to print about 100 pages. Media has jammed while passing through the engine.
Page 79: Service Messages
Cancel key. No other jobs can be printed until this job has ended. The printer is warming means... An error has been detected with the fuser unit. Contact your QMS vendor.
Page 80 When the printer stops and a service message displays in the message window, turn the printer off and then back on. This often clears the service message indicator, and printer operation resumes. Always try this before making a service call.
Page 81 The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. Description Error Codes Not enough memory for job. Too many transformations. Math error. Job aborted. Instruction not recognized. Wrong number of parameters.
Page 82 To test communication between your printer and your PC, first create a short file that ejects a page from the printer. Then send the file to the printer. To create the test file, type the following commands at the DOS prompt: copy con printest.ps...
Page 83 If you’re prompted for the name of the list device, type com1 or type the name of the PC’s serial port to which the printer is connected (for example, com2, com3,or com4). » Note: If the PC has more than one serial port, they're probably labeled.
Page 84 If a blank page doesn’t eject and you typed the file correctly, you may want to check your AUTOEXEC.BAT file in DOS to make sure that the printer's serial port settings match those of the PC. Look for a command line like this in your AUTOEXEC.BAT...
Page 85 Since your printer is configured at the factory for the most typical printing environments, the serial settings in your AUTOEXEC.BAT file and on the start-up page should be the same. However, if they differ, you must configure the printer to use the serial settings specified in the AUTOEXEC.BAT file.
Page 86 Access the Save Offline Changes option. Next Advance to the Yes option. Select Save changes. Online/ Put the printer Offline back on line (the Ready indicator lights). For 1.5 seconds, the and then it reads... message window reads... BAUD RATE...
Page 87: Printer Problem Checklist
Compare the serial port settings listed on the start-up page to those in your AUTOEXEC.BAT file. Try the communication test again. If a blank page ejects from the printer, the printer and the PC are communicating. If a blank page does not eject and you typed the file correctly, refer to your DOS documentation for more information.
Page 88: Media Jams
YES - Go to question 3. NO - Check the following: Is the printer off line before you try to enter the Adminis- tration/Special Pages/Print Status menu? It should be. Does the cassette have paper? If it is out of paper, the PAPER OUT message displays and the Error indicator lights.
Page 89: Automatic Jam Recovery
QMS vendor. With most printers, if a jam occurs, you must remove the jammed media and then reprint the job. However, the QMS 2060 Print System provides automatic jam recovery (when enabled through the Adminis- tration/Engine/Page Recovery menu). If a media jam occurs, remove the jammed media, and printing automatically resumes from the page the printer stopped at when the jam occurred.
Page 90 When printing from the multipurpose tray, check for the media jam in the multipurpose tray area. WARNING! The fixing assembly and print delivery guide become extremely hot when the printer is used. Personal injury could result if you touch those areas. ACHTUNG! Die Fixiereinheit und die Papierführung werden sehr heiß, wenn der Drucker in Betrieb ist;...
Page 91 Open the top cover. » Note: Push the print tray into the printer before opening the upper unit. Remove the toner cartridge. Note: This releases internal gear pressure and allows the paper to » move through the print engine.
Page 92 If the edge of the media hasn’t been fed in the fusing unit, open the front transport guide and pull the jammed media upward and then out. If the edge of the media has been fed into the fusing unit, pull the jammed paper forward and out.
Page 93 Reinstall the toner cartridge. Close the top cover.
Page 94 Open the top cover. » Note: Push the media tray into the printer before opening the upper unit. Remove the toner cartridge. Determine which cassette is currently being used and remove it.
Page 95: Clearing A Media Jam Inside The Printer
Caution : If the media has already started through the engine, do not pull it back out through the cassette or multipurpose tray area. This may damage the engine. Refer to “Clearing a Media Jam Inside the Printer” on page 6-20. Reinstall the toner cartridge. Close the top cover.
Page 96 Open the top cover. » Note: Leaving print media in the multipurpose tray can cause the print media position to shift during removal of the jam. This may result in a media feed failure and another jam when printing is restarted.
Page 97 Caution : If the media has already started through the engine, do not pull it back out through the cassette or multipurpose tray area. This may damage the engine. Refer to “Clearing a Media Jam Inside the Printer,” on page 6-20. Close the multipurpose tray. Reinstall the toner cartridge.
Page 98 Close the top cover. Open the multipurpose tray. 10 Refill the multipurpose tray.
Page 99 Open the duplex cover and pull out the jammed paper. Close the duplex cover. Open the maintenance cover and remove the jammed paper. Close the maintenance cover.
Page 100 Use the following procedure to remove a paper jam in the automatic document feeder: Push the button near the front left side of the scanner. The ADF module lifts a little. Lift the right side of the ADF module as far as possible, and then slowly remove the jammed paper.
Page 101 The scanner has three LEDs—Power (amber), Ready (green), and Jam (red). Alone and in combination they indicate the scanner’s status. If these LEDs are... Power Ready Jam Blinking ADF cover open. See the previous section, Blinking Off Blinking Blinking A service they indicate...
Page 102: Troubleshooting Crowncopy
Make sure you’re centering documents at the top of the scanner glass and that the scan size setting is correct. Also keep in mind that the printer’s max- imum imageable area is 8.16'' x 10.66''/207.26 x 270.93 mm for letter-size media and 7.93'' x 11.36''/201.46 x 288.54 mm for A4.
Page 103: Troubleshooting Crowncopy
Make sure the SCSI port is set to 5. n If the scanner’s Paper Jam LED is on, turn both the scanner and printer off and back on again. n Check to see if the scanner’s Ready LED is on.
Page 104 On a LocalTalk network, Macintosh computers sometimes interfere with each other. If this happens often, reinstall the LaserWriter and Laser Prep files, which reset the printer. If neither of these is the prob- lem, place a service call to your QMS vendor.
Page 105 Occasionally, Macintosh applications interfere with each other. Appli- cations send a printer prep file to the printer at the beginning of each document. Other prep files cannot be sent without resetting the printer. Monitor your activities to see if there is a correlation between your use of a certain application and the printer resetting.
Page 106 You must reboot the printer after turning on the Error Handler. If you experience problems either when installing or using printer description files on a PC, see the “Notes on Installing Printer Descrip- tion Files” section of chapter 3, “Connecting to a PC,” in the Getting Started manual.)
Page 107 Is the printer connected to the network? Is the printer plugged in, turned on, and correctly configured? Do the printer start-up and status pages list the interface? Is the configuration information correct? Is the interface enabled? Is the appropriate protocol (or protocols) enabled?
Page 108 If these solutions do not work, contact your QMS vendor to purchase another toner cartridge. If the printer stops printing in the middle of your file, try the following: Check your cable. You could have the wrong kind of cable, or your printer may not be configured for the correct cable and port.
Page 109 See chapter 3, “Advanced Printer Features,” in this guide for additional information on memory required for duplexing. Check that the media does not exceed the media limit mark. Make sure that the stack does not exceed the paper limit mark on the media cassette.
Page 110 Did the printer run out of memory while downloading Kanji fonts? If you experience memory problems when downloading Kanji fonts, then you can do one of the following to increase printer memory: Add 4 MB more printer memory.
Page 111: Print Quality Problems
If so, contact your QMS vendor. See appendix A, “QMS Customer Support,” for product sales and service information. Did you correctly configure the printer? See the chapter 4, “Software,” of the Options manual for com- plete printer configuration information.
Page 112 See appendix B, “Technical Specifications,” in the Reference for media specifications. Check that there is enough toner in the printer. If the TONER LOW message appears in the message window, remove the toner cartridge and gently rock it from side to side to redistribute the toner.
Page 113 Check to make sure the toner is not defective. Install a new toner cartridge. If toner smudges are also on the back of the page, the image transfer roller may be dirty. Open the printer once and close it again to clean the roller.
Page 114 Check that Conserve Toner is set to Off in the Administration/ Engine/Conserve Toner menu. Remove the toner cartridge and rock it as you would when install- ing a new cartridge. This redistrib- utes toner inside the cartridge. Then, reinstall the cartridge. The toner cartridge may be defec- tive.
Page 115: Uneven Print Density
Print Quality Problems The photoconductive drum inside the toner cartridge may be dirty. Open the printer once and close it again to clean the drum. Remove the toner cartridge and rock it as you do before installing a new cartridge. This redistributes toner inside the cartridge.
Page 116 The window glass of the Print Head may be dirty. Clean the glass as described in chapter 4, “Printer Care,” of this manual. The toner cartridge may be defec- tive. Install a new toner cartridge, if needed.
Page 117 Install a new toner cartridge, if needed. The photoconductive drum inside the toner cartridge may be dirty. Open the printer once and close it again to clean the drum. The photoconductive drum inside the toner cartridge may have a scratch on it.
Page 118 QMS Customer Response Center (CRC). (See appendix A, “QMS Customer Support” for information on contacting the CRC). If you’ve determined your printer needs to be examined by a QMS service technician, contact QMS National Ser- vice for work inside the US, or one of the QMS international offices for work outside of the US.
Page 119 “Setting up the Printer Web Page” on page 7-3 “Setting Up Your Browser Software” on page 7-3 “Printer Home Page” on page 7-8 “Web Page Help System” on page 7-26...
Page 120 QMS CrownView is a printer-based application using the World Wide Web portion of the Internet as a framework for the QMS 2060 Print System. This feature allows you to monitor printer consumables as well as access information that is not normally available only by print- ing a status page.
Page 121: Setting Up The Printer Web Page
IP address. It is more convenient for you to use a name than the address. The default name for the printer is usu- ally the model number of the printer, for example, QMS 2060 Print System. Change the default name to one that is more easily remem- bered and typed.
Page 122 Setting up the Printer Web Page Select the Proxies tab in the dialog box. Select the Manual Proxy Configuration radio button and press the View... button. QMS 2060 Print System Operation...
Page 123 In the No Proxy For: text box, type a comma after the last entry and then type the printer name or the IP address of your QMS 2060. » Note: The printer name is entered in the network protocol menu that you are using.
Page 124: For Internet Explorer
Setting up the Printer Web Page Enter the printer name or IP address in the Go to: URL address box to access the printer home page. For Internet Explorer Start your web browser. Access the View menu and choose Options.
Page 125 IP address. » Note: The printer name is entered in the network protocol menu that you are using. The default name is the model number of the printer. See your CrownNet documentation for information on changing the printer name.
Page 126: Printer Home Page
Printer Home Page The Home Page is the starting point for all access to the printer web pages. On this page you will find hotlinks to all of the supporting web pages for your printer.
Page 127: Home
Configuration Menu: No equivalent Hotlinks Configuration Menu: No equivalent Home The Home hotlink simply returns you to the printer home page when it is selected. CrownView Printer Web Page Take you to other pages of status, configurations, or help information. Each of these hotlinks is fully explained in this chapter.
Page 128: Operator Control
Operator Control menu (Installation/Use Operator Pwd menu), you must enter the password before you can view this page. After you make your choices, choose the Submit button to make them take effect. Configuration Form 7-10 QMS 2060 Print System Operation...
Page 129 The Operator Control page contains the following options. For com- plete information on any options see chapter 4, “Printer Configura- tion,” of the Reference manual. Copies Allows you to enter the number of copies to print. Configuration Menu: Operator Control/Copies...
Page 130: General Settings
Options available with the printer (such as duplexer or emulation) Current memory configuration Internal hard disk status Timeouts This information can be viewed to show you the status of the printer, but it cannot be changed. To change these settings you must access 7-12 QMS 2060 Print System Operation...
Page 131: Printer Setting
CrownAdmin 3. Printer Setting This table provides you with data relative to the settings of the printer. Compatibility Identifies the PostScript emulation level. Level...
Page 132 Identifies the amount (in .01" increments) the image is adjusted vertically on the page. Configuration Menu: Administration/Engine/ Image Alignment/Vertical Offset Identifies the printer resolution. Configuration Menu: Administration/Engine/Def. Resolution Identifies whether the 1200x1200 dpi Multi-Res board is installed. Configuration Menu: No equivalent QMS 2060 Print System Operation...
Page 133: Paper Sources
Communication Settings & Input Buffer Sizes This hotlink displays a screen that shows the communications set- tings of the printer. Serial IF Identifies the settings for the optional serial interface. Configuration Menu: Administration/ Communications/Serial Parallel IF Identifies the settings for the parallel interface.
Page 134 Manual Config/K Mem for Spool Shows the size (in KB) of the Display List, also known as K Mem Display. This client stores compressed representations, or blocks, of the pages to be printed. Configuration Menu: Administration/Memory/ Manual/Config/K/Mem Display QMS 2060 Print System Operation...
Page 135 Shows the size (in KB) of the Emulation Temporary Temporary client. This client is used by non- PostScript emulations for storing downloaded (soft) fonts, forms, or macros. Configuration Menu: Administration/Memory/ Manual Config/K Mem Emulation Temp CrownView Printer Web Page Printer Home Page 7-17...
Page 136 Configuration Menu: Administration/Memory/ Manual Config/MB Printer Mem Provides the name, size, and free space on all attached hard disks. Configuration Menu: No equivalent Identifies the total size of and free space on all hard disks. QMS 2060 Print System Operation...
Page 137 PostScript emulation waits for incoming data. Configuration Menu: Administration/ Communications/Timeouts/PS Wait TImeout This shows the maximum number of seconds the printer processes a print job before it ends the job. Configuration Menu: Administration/ Communications/Timeouts/Job Timeout Emulation Shows the maximum number of seconds emula- tions other than PostScript wait for incoming data.
Page 138: Printer Jobs
Printer Home Page Printer Jobs The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page contains information about the current jobs the printer is processing and information on the previous five jobs printed. Previous...
Page 139: Consumable Status
Configuration Menu: No equivalent Consumable Status The Consumable Status hotlink on the home page jumps to the Con- sumable Status page. However, the status of consumables is not monitored on this printer. CrownView Printer Web Page Printer Home Page 7-21...
Page 140: Accounting
Allows you to set the available disk space for job accounting. Configuration Menu: Operator Control/Disk Space Allows you to specify whether accounting information is stored in the printer in single or multiple files. Configuration Menu: Operator Control/ Accounting/File Segment QMS 2060 Print System Operation...
Page 141: System Support Page
The System Support hotlink on the home page jumps to the System Support page. This page can be used to set up internal support for the printer as well as to link to the QMS web site. Support Form Data Once you’ve made the appropriate changes, choose Submit.
Page 142 A text box for entering a local or QMS contact number. Configuration Menu: No equivalent The QMS corporate URL (web address). Configuration Menu: No equivalent A text box for entering a local or QMS contact number. Configuration Menu: No equivalent QMS 2060 Print System Operation...
Page 143: Qms, Inc. Page
The Local Online Help hotlink on the home page jumps to any help information that has been configured on the System Support page (Printer Help URL). You can configure this to jump to your own help web site set up on your local intranet. You can also configure this to jump to the QMS online performance support information for your QMS print system.
Page 144: Web Page Help System
QMS web site. When you click on the Help button on the printer home page you will be linked to an HTML page located at the QMS web site. From here you can link to topic which applies to your specific problem.
Page 145: Sources Of Support
“Sources of Support” on page A-2 “QMS World-wide Offices” on page A-5...
Page 146: Q-Fax
Several sources of help and information are available, depending on the type of help you need: Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to ana- lyze your printer problems.
Page 147: The Qms Corporate Bulletin Board System
When you use CompuServe, type go qmsprint to go directly to the forum where QMS is located. The QMS library sec- tion contains application notes, printer drivers, utilities, technical infor- mation, and announcement files. The QMS server provides access to technical reports, new product announcements, a trade show schedule, and other general informa- tion about QMS.
Page 148: Internet
XON/XOFF) The application and version you’re using The emulation you’re using Your printer firmware version (listed on the status/start-up pages) Fax—You can fax questions to the CRC at (334) 633-3716 (US). Provide the same information as listed above, and indicate whether you would like a faxed or a phoned reply.
Page 149 General Contact 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com Information on QMS products, supplies, and accessories, and on the authorized QMS remarketer or service provider nearest you 1 (800) 523-2696 Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 Fax 1 (334) 633-3716 Internet http://www.qms.com...
Page 150 General Contact (+81)-3 3779-9600 Fax (+81)-3 3779-9650 Internet http://www.qmsj.co.jp General Contact Cra 43 DD#8-42 Officina 201 Medellin, Colombia (+57) (4) 312 13 70 Fax (+57) (4) 268 92 97 Anitech Sydney Business & Tech. Centre 52/2 Railway Parade 2141 Lidcombe NSW Australia (+61) 2–9901 3235 Fax (+61) 2–9901 3273...
Page 151 Via della Repubblica 56 43100 Parma Italy (+39) 52–1231 998 Fax (+39) 52–1232 902 Arenavägen 41, 6th floor 121 77 Johanneshov Sweden, Finland, Sweden Norway, and (+46) 8–600 01 30 Denmark Fax (+46) 8–600 01 33 Saskay House Unit 24 Sunninghill Business Park Peltier Road, Sunninghill, Johannesburg Republic of South Africa (+27) 11–807 6957...
Page 153: Cassette Chaining
Cancel key 3-15 Cancelling a print job 3-15 Cancelling job 3-15 Status message 6-4 Cassette chaining 3-10 Chunk collation 3-13 Cleaning the printer 4-4 Cleaning guidelines 4-4 Cleaning the inside 4-6 Cleaning the outside 4-5 Collation 3-12 Advantages 3-14 Chunk 3-13...
Page 154: Data Indicator Stays Lit
Hard disk status 7-18 Home 7-9 Input buffer sizes 7-15 Local Online help 7-25 Operator control 7-10 Options 7-16 Paper sources 7-15 Printer jobs 7-20 Printer setting 7-13 QMS, Inc. page 7-25 System support 7-23 Timeouts 7-19 How to Cancel Print Jobs 3-15...
Page 155: Paper Jam Message Stays On
End a print job 3-18 Print a status page 3-14 Idle Status message 6-6 Idle input printing Status message 6-6 Image Defects 6-41 Indicator lights Data 6-34 Initializing Status message 6-6 Input bin chaining 3-10 Input buffer sizes Hotlink 7-15 Inputbin chaining 3-10 Installation Toner cartridge 2-26...
Page 156 All pages do not print 6-38 Blank pages 6-38 Cleaning 4-2 Handling 4-2 Lifting 4-3 Problem checklist 6-17 Resets 6-35 Will not print 6-18 Printer home page 7-8 Printer jobs Hotlink 7-20 Printer name Assigning 7-3 Printer setting Hotlink 7-13 Printer web page...
Page 157: Windows Driver Problems
Service message Error 1 6-9 Error 11 6-9 Error 12 6-9 Error 20 6-9 Setting up Browser software 7-3 Printer web page 7-3 showpage operator (PostScript) 6-12 Software Macintosh 6-35 Start-up page Will not print 6-34 Status message Cancelling job 6-4...

QMS 2060 Operation

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Summary of Contents for QMS 2060

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