and refusing to
moving in a
"Safe Mode" or
checks the computer's
memory, and then
writes to and reads
from the number of
If the problem still exists after you complete the basic checks, fill out the
available bytes to
If an insufficient memory message appears, save and close any open files and
exit any open application programs not in use.
Consider installing additional system memory.
Run the System Memory test as described in
Restart the computer.
as you perform the following steps:
1. Reboot the computer. Does the random-access memory (RAM) count displayed
correctly match the actual amount of memory installed in the computer?
Yes. The computer needed to update the memory; the memory check
phase is okay now.
No. Go to step 2.
2. Save and close any open files, exit any open application programs, and remove
any installed batteries.
3. Turn off the computer and disconnect it from the AC adapter. Then disconnect
the AC adapter from the electrical outlet. Turn off any attached devices, and
disconnect them from their power sources and then from the computer.
4. Ground yourself by touching one of the metal connectors on the back of the