Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
"Total Satisfaction" Return Policy (U.S. and Canada Only)
If you are an end-user customer who bought new products directly from a Dell company, you may return
them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you
are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may
return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price.
In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.
If you are an organization that bought the products under a written agreement with Dell, the agreement may
contain different terms for the return of products than specified by this policy.
To return products, you must contact Dell Customer Service to receive a Credit Return Authorization
Dell" to find the appropriate contact information for obtaining customer assistance.
To expedite the processing of your refund or credit, Dell expects you to return the products to Dell in their
original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You
must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during
shipment. You may return software for refund or credit only if the sealed package containing the diskette(s)
or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, diskette(s),
CD(s), power cables, and other items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either applications software or an operating system that has been
installed by Dell, the whole system must be returned, along with any media and documentation that may
have been included in the original shipment.
This "Total Satisfaction" Return Policy does not apply to DellWare products, which may be returned under
DellWare's then-current return policy. In addition, reconditioned parts purchased through Dell Spare Parts
Sales in Canada are nonreturnable.
Macrovision Product Notice
The following product notice applies to the Macrovision Corporation product that is included with the DVD-