Page 1: About Your Computer
Microsoft Corporation; 3Com is a registered trademark of 3Com Corporation; Intel and Pentium are registered trademarks, and SpeedStep and Celeron are trademarks of Intel Corporation. As an ENERGY STAR partner, Dell has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Page 2 Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims any proprietary interest in trademarks and trade names other than its own. September 2001 368FN A02...
Page 3: Finding Information
An operating system Setup Guide, which describes how to set up the operating system installed on your Dell computer. Operating system documentation is included if you ordered your operating system from Dell. This documentation describes how to configure and use your operating system software.
Page 4: Safety Instructions
Risk of explosion Aircraft Risk of fire Use of this feature may be prohibited on aircraft Risk of electric shock Safety Instructions General Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely. If you use an extension power cable with your AC adapter, ensure that the total ampere rating of the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable.
Page 5 Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip. Battery (Safety Instructions, continued) Use only Dell battery modules that are approved for use with this computer. Use of other...
Page 6 Air Travel (Safety Instructions, continued) Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell™ computer while you are onboard an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.
Page 7: Emc Instructions
Use shielded signal cables to ensure that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell at its world-wide website at http://www.dell.com.
Page 8: Ergonomic Computing Habits
Solutions." If, after following these procedures, you confirm that your computer is not operating properly, contact Dell. Ergonomic Computing Habits CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the display or external monitor screen for extended periods of time may result in eye strain.
Page 9: When Removing Or Installing Memory Modules
1 Computer positioned directly in front of user 2 Wrists relaxed and flat 3 Arms at desk level When Removing or Installing Memory Modules Before removing or installing memory modules, perform the following steps in the sequence indicated. NOTICE: The only time you should ever access the inside of your computer is when you are installing memory modules.
Page 10: Protecting Against Electrostatic Discharge
While you work, periodically touch the I/O panel to dissipate any static electricity that might harm internal components. Protecting Against Electrostatic Discharge Static electricity can harm electronic components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer's electronic components, such as a memory module.
Page 11 Back to Contents Page Features and Options: Dell™ Latitude™ C600/C500 User's Guide Figure Figure 2, and Figure 3 show the front, back, and bottom views of the computer. Figure 1. Front View of the Computer 1 Display latch 2 Display...
Page 12 A 12.1-inch super video graphics array (SVGA), TFT 800 x 600 active-matrix color display (for C500 computers only). A Dell AccessDirect key located above your keyboard that allows you to quickly access a frequently used program, such as Microsoft® Internet Explorer.
Page 13 Integrated microphone and two stereo speakers. Accelerated graphics port (AGP) architecture that increases the computer's video performance. Energy efficiency. An ENERGY STAR® partner, Dell has determined that this product meets the ENERGY STAR guidelines for energy efficiency. A modular bay that supports modules such as a DVD-ROM drive, CD-ROM drive, CD-RW drive, diskette drive, second battery, second hard-disk drive, Zip drive, or SuperDisk drive.
Page 14 Dell Latitude C/Dock Family Expansion Station. A Dell DualPoint integrated pointing device which includes both a touch pad and a track stick. These pointing devices are positioned for both left- and right-handed users. The track stick is positioned in the keyboard to allow you to move the cursor while keeping your fingers in a typing position.
Page 15: Available Options
Program." Dell Diagnostics for evaluating the computer's components and devices. NOTE: If Dell did not install an operating system on your hard-disk drive, the drivers, system utilities, and diagnostics are available separately from Dell. To order them, see "Getting Help" for the appropriate telephone number in your location.
Page 16: Turning The Computer On And Off
Back to Contents Page Using Your Computer: Dell™ Latitude™ C600/C500 User's Guide Turning the Computer On and Off Keyboard and Keypad Controls Modular Bay Dell AccessDirect™ Key Diskette Drive Speaker Controls Removable Mass-Storage Drives Controlling the Cursor Display PC Cards Turning the Computer On and Off To turn on the computer, press the power button.
Page 17 SuperDisk drive Zip drive Second hard-disk drive To make the computer as light as possible, use the travel module in the modular bay in place of any of the available drives. Swapping Devices While the Computer Is Off 1. Save and close any open files, exit any open programs, and shut down the computer. 2.
Page 18 Swapping Devices While the Microsoft® Windows® Operating System Is Running NOTICE: To prevent damage to the docking connector, do not remove or replace devices while the computer is connected to an APR or docking station. In Windows XP 1. Double-click the icon on the Windows taskbar.
Page 19 2. Click the device you want to eject and then click Stop. 3. Click OK, and wait until the device you want to eject is cleared from the list of devices in the Unplug or Eject Hardware window. 4. Keep the display open, and tilt the computer back so that you can access the bottom of the computer. 5.
Page 20: Diskette Drive
3. Keep the display open, and tilt the computer back so that you can access the bottom of the computer. 4. Slide and hold the latch release, and pull the device out of the bay. 5. Insert the new device into the bay, and push it until you hear a click. 6.
Page 21 Caring for Diskettes When handling and using diskettes, follow these precautions: Never use damaged diskettes in the computer Do not store diskettes near magnetic sources Removable Mass-Storage Drives You can install removable-mass storage drive modules such as a CD-ROM drive or SuperDisk drive in the modular bay.
Page 22: Caring For Discs
(The autoplay feature can interfere with the computer’s power management functions.) If Dell installed the operating system, the autoplay feature has been disabled. If you reinstall the operating system or if you installed it yourself, be sure to disable the autoplay feature if you want to use the drive.
Page 23: Function Key Combinations
When handling and using the discs, follow these precautions: Never use a damaged or warped disc. Always hold the disc by its edges. Do not touch the surface of the disc. Use a clean, dry cloth to remove dust, smudges, or fingerprints from the surface of the disc. When cleaning, wipe from the center of the disc to the edge.
Page 24 Switch the computer’s display between expanded <Fn><F7> mode and regular video mode. Switch the video image to the next display in the <Fn><F8> following sequence: the computer's display, an external monitor, or both displays simultaneously. Turn off the display. This key combination applies <Fn><d>...
Page 25: Dual-Display Mode
The Dell-installed video drivers work with the operating system to let you customize the video resolution and number of screen colors on your display. For detailed information on video resolution, see "Technical Specifications." NOTE: The Dell-installed video drivers are designed to offer the best performance on your computer.
Page 26: Embedded Numeric Keypad
Enter the system setup program NOTE: On an external keyboard, use <Scroll Lock> with the appropriate keys if the External Hot Key option is enabled in the system setup program. Embedded Numeric Keypad To activate the keypad, press <Num Lk>. The Num Lock light turns on. Figure 4.
Page 27 * This key combination does not function with ACPI. Dell AccessDirect Key The Dell AccessDirect key located above your keyboard allows you to quickly access a frequently used program, such as Microsoft Internet Explorer (see Figure 1 in "Features and Options").
Page 28: Speaker Controls
<Fn><Page Dn> Turn the speakers on or off <Fn><End> Controlling the Cursor Your Dell portable computer is equipped with the Dell DualPoint integrated pointing device, which includes two cursor pointing devices (see Figure 5 Figure 6) that perform traditional mouse functions: the touch pad and the track stick.
Page 29 To best use the touch pad, follow these techniques: To move the cursor, lightly slide your finger over the smooth sensor area. To select an object, gently tap once on the surface of the touch pad or use your thumb to press the left touch pad button.
Page 30 To best use the track stick, use the following techniques: To move the cursor, apply pressure to the track stick with your right or left index finger. Press up or down to move the cursor to the top or bottom of the display screen. Press left or right to move the cursor to the left or right of the display screen.
Page 31: Changing The Track Stick Cap
docked your computer with a mouse, the touch pad and track stick settings are automatically disabled. In Windows 2000, Windows 98, and Windows NT 1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click the Mouse icon and click the Touch tab in the Mouse Properties window. 3.
Page 32: Installing Pc Cards
PC Cards The computer has a slot into which you can install up to two PC Cards if the PC Cards comply with Release 2.01 of the Personal Computer Memory Card International Association (PCMCIA) standard and Release 4.2 of the Japanese Electronic Industry Development Association (JEIDA) standard. See "Technical Specifications"...
Page 33 5. If you encounter resistance when inserting it, do not force the card. Check the card's orientation and try again. NOTE: Use a ZV PC Card in the lower connector only. PC Card Blanks Save the blank to use whenever you do not have a PC Card installed. The blank protects the PC Card connector from dust and other particles.
Page 34: Configuring Pc Cards
3. Press the PC Card eject button (see step 2 in Figure 9). The PC Card or blank protrudes from the slot slightly. It does not come out all the way. 4. Gently remove the card or blank (see step 3 in Figure 9), and rotate the PC Card eject button to its original position.
Page 35 Back to Contents Page Connecting Devices: Dell™ Latitude™ C600/C500 User's Guide About the I/O Connectors AC Adapter External Monitor Infrared Port Parallel Devices Modem Docking Devices Network USB Devices S-Video (Television) Mouse, External Keyboard, and External Audio Devices Numeric Keypad...
Page 36: Connecting An External Monitor
keypad) Video AC power Figure 2. I/O Connectors on Right Side of Computer S-Video connector Optional network connector Optional modem connector Audio jacks (2) External Monitor You can use the 15-hole video connector to attach an external monitor to the computer. With the Microsoft® Windows®...
Page 37: Using An External Monitor
level surface near your computer. 2. Connect the external monitor's video cable to the computer. Plug the video cable connector into the matching video connector on the back of the computer, as shown in Figure 3. If the video cable is not permanently attached to the monitor, connect it to the monitor.
Page 38: Parallel Devices
To see an image, turn on the external monitor or switch the video image to the computer’s display by pressing <Fn><F8> on the keyboard or <Scroll Lock><F8> on an external keyboard if the External Hot Key option is enabled in the system setup program. NOTE: If you are using your external monitor at a resolution greater than the display supports, the simultaneous display feature is disabled.
Page 39: Docking Devices
Docking Devices You can attach your computer to Dell's C/Port Family APR and C/Dock Family Expansion Station docking devices through the docking connector. For information on docking your computer, see the documentation...
Page 40: Usb Devices
USB Devices You can attach a USB hub device to the USB connector. The USB hub device can support multiple USB devices (typically low-speed peripherals such as mice, keyboards, printers, and computer speakers). The C/Port APR Family and the C/Dock Expansion Station Family docking solutions have two USB connectors. NOTE: If you are using a USB external keyboard, do not enter the system setup program by using a keyboard command on an external keyboard.
Page 41: External Numeric Keypad
On an external keyboard, the <Scroll Lock> key acts the same way as the <Fn> key on the computer’s keyboard (if the External Hot Key option is enabled in the system setup program). External Numeric Keypad When you attach an external numeric keypad to the computer, the numeric keypad on the computer keyboard is automatically disabled.
Page 42 2 Optional network connector For information on using the modem, see the online modem documentation supplied with your computer. To access this documentation, double-click the Dell Documents icon on the Windows desktop, click System Information, and then click Communications. Network...
Page 43 For information on using the integrated NIC, see the online NIC documentation supplied with your computer. To access this documentation, double-click the Dell Documents icon on the Windows desktop, click System Information, and then click Communications.
Page 44: Audio Devices
connecting them to your TV composite video-in connector and your computer's S-Video TV-out connector, allows your computer to play video on the TV. Audio Devices You can connect audio devices such as speakers, microphones, and headphones to your computer. Figure shows the locations of the audio jacks and the S-Video connector.
Page 45 Back to Contents Page Microsoft® Windows® XP Features: Dell™ Latitude™ C500/C600 User's Guide Overview New User Interface Files and Settings Transfer Wizard Application and Device Compatibility System Restore User Accounts and Fast User Switching Home and Small Office Networking Internet Connection Firewall...
Page 46: Help And Support Center
The right half of the new Start menu contains useful icons for accessing your files, configuring the computer, and finding information and assistance. The Dell Solution Center icon opens a portal to services and application programs installed on your Dell computer.
Page 47 If you prefer the classic window and button appearance, perform the following steps: 1. Right-click anywhere on the main desktop screen and click Properties. 2. Click the Appearance tab. 3. From the Windows and buttons dropdown box, select Windows Classic style. 4.
Page 48: Files And Settings Transfer Wizard
Launch icons and the notification area.) Windows XP groups multiple instances of the same application on the taskbar. For example, if six instances of Internet Explorer are open, each displaying a button on the taskbar, Windows XP groups the buttons next to one another on the taskbar. If space becomes an issue on the taskbar, Windows XP consolidates all the Internet Explorer buttons into a single button.
Page 49 Application and Device Compatibility Although Windows XP is designed to be compatible with a wide range of application programs and hardware devices, some older programs and devices may not be usable. Check the Microsoft Web site at www.microsoft.com for application programs and hardware devices known to be compatible. When buying new software and devices, look for those that are labeled as ready for Windows XP.
Page 50: Using System Restore
NOTE: Dell recommends that you make regular backups of your data files. System Restore does not monitor changes to or recover your data files. In the event the original data on the hard-disk drive is accidentally erased or overwritten or becomes inaccessible because of a hard-drive malfunction, backup files are required to recover lost or damaged data.
Page 51: Restore Process
Event-Triggered Restore Points Event-triggered restore points are created before key changes are made to the system. System Restore automatically creates a restore point before the following events: Application installations — System Restore creates a restore point before you install an application program designed for Windows XP.
Page 52: Click Properties
1. Click the Start button, point to All Programs—> Accessories—> System Tools, and then click System Restore. 2. Select Restore my computer to an earlier time and click Next>. The Select a Restore Point screen appears. The calendar on the left indicates in bold the dates on which restore points were created.
Page 53 3. Click the Hardware tab, and then click Device Manager. 4. In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties. 5. Click the Drivers tab, and then click Roll Back Driver. User Accounts and Fast User Switching NOTE: Fast User Switching is the default user screen for both Home and Professional editions, but is disabled in Windows XP Professional when the computer is a member of a computer domain.
Page 54: How To Add Users
do not. Because multimedia applications use resources that cannot easily be shared between different users on a single computer, those applications terminate during the user switch, allowing the new user to take full advantage of the multimedia capabilities. Special Considerations With Fast User Switching Considerations when using Fast User Switching include: Some older Windows games may not operate with a fast user switch.
Page 55: Network Setup Wizard
After initial operating system setup, the computer administrator or a user with administrator rights can create additional user accounts. NOTE: Different account options are available when a Windows XP Professional computer is connected to a domain. To add users, perform the following steps: 1.
Page 56: Internet Connection Firewall
3. Click checklist for creating a network. The checklist leads you through the steps necessary to set up a home or small office network and provides extensive references for each step. When you have completed the necessary connections and preparations, return to the Network Setup Wizard.
Page 57 Back to Contents Page...
Page 58 Back to Contents Page Using Intel® SpeedStep™ to Set Performance Levels: Dell™ Latitude™ C600/C500 User's Guide Using Intel SpeedStep Using the Adjust Properties Option Setting the Advanced Options Using Intel SpeedStep NOTES: Intel SpeedStep technology is only available for C600 computers.
Page 59 Using the Adjust Properties Option 1. To access the Intel SpeedStep option window, either right-click the flag icon and click the Adjust Properties option or double-click the flag icon. The Intel SpeedStep technology options window opens. 2. You can adjust the following performance options: Automatically change performance when the power source changes (the default) —...
Page 60 Back to Contents Page...
Page 61: About Passwords
If you forget any of your passwords, call Dell. For your protection, Dell’s technical support staff will ask you for proof of your identity to make sure that an unauthorized person is not trying to use the computer. Using a Primary Password The primary password allows you to protect the computer from unauthorized access.
Page 62: Using An Administrator Password
(if one is being used) that can be the same as or different from the password for the primary hard-disk drive. NOTE: Only hard-disk drives purchased from Dell for use with the Latitude C-Family portable computers support the hard-disk drive password option.
Page 63 To view existing asset tag and service tag numbers, perform the following steps: 1. Boot the computer from a bootable diskette or CD-ROM. 2. Type cd c:\Dell\Util and press <Enter>. 3. Type asset and press <Enter>. Assigning an Asset Tag Number An asset tag number can have up to ten characters;...
Page 64: Asset Tag
To delete the asset tag number without assigning a new one, perform the following steps: 1. Boot the computer from a bootable diskette or CD-ROM. 2. Type cd c:\Dell\Util and press <Enter>. 3. Type asset /d and press <Enter>. Assigning an Owner Tag An owner tag can have up to 48 characters;...
Page 65 See your docking device User's Guide for the location of the security slot. You can use the security cable slot to secure your computer when it is not docked to a Dell Latitude docking device. However, to lock your computer and prevent unauthorized removal of the hard-disk drive, insert the...
Page 66 locking device into the security cable slot located between the hard-disk drive and the speaker, and lock the device with its associated key. Back to Contents Page...
Page 67: Identifying Your Computer
The service tag number is an alphanumeric code on a bar code label located on the bottom of the computer. The number is unique to your computer and allows Dell technical assistance personnel to identify the computer and its configuration quickly if you call for assistance.
Page 68 The technician will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you made the report of the missing or stolen computer.
Page 69: Traveling By Air
Dell has several carrying cases that protect the computer and accessories during travel. If you pack the computer in a suitcase, do not pack so tightly that the computer display breaks or so loosely that the computer slides around.
Page 70 international carnet from your government if you travel through many different countries. Power interruptions can occur frequently in some countries. Always have a charged battery available if traveling abroad. Credit card holders should check with their credit card companies for information about the kinds of emergency travel assistance they offer to users of portable computers.
Page 71: Preparing To Work Inside The Computer
Back to Contents Page Removing and Replacing Parts: Dell™ Latitude™ C600/C500 User's Guide Preparing to Work Inside the Computer Replacing a Primary Hard-Disk Drive Removing or Installing Memory Modules Preparing to Work Inside the Computer NOTES: If necessary, print these instructions for reference before proceeding.
Page 72 the computer. While you work, periodically touch the I/O panel to dissipate any static electricity that might harm components. Replacing a Primary Hard-Disk Drive NOTICE: To prevent data loss, turn off your computer before you remove the hard-disk drive. Do not remove the hard-disk drive if the computer is in suspend mode or if the drive access light is on.
Page 73 Every primary hard-disk drive must be physically formatted, partitioned, and logically formatted before it can be used to store data. Every primary hard-disk drive from Dell is physically formatted before it is sent to you. Use the program(s) provided by your operating system to partition and logically format the hard-disk drive.
Page 74 module cover. The screws are part of the memory module cover and stay with the cover when you remove it. b. Locate the small semicircular indention at one end of the memory module cover. Place your fingertip under the cover by the indentation and firmly lift the cover up. c.
Page 75 If you do not hear a click as each end of the memory module snaps into the metal tabs, remove the memory module and reinstall it. NOTICE: After installation, if the memory module cover does not fit or is difficult to close, you may have installed the memory module improperly or into the wrong slots.
Page 76: About The Ac Adapter
Before you use AC power in a foreign country, you may need to obtain a new power cable designed for use in that country. If the computer is docked to a Dell C/Port Family Advanced Port Replicators (APR) or C/Dock Family Expansion Stations, you can run the computer on AC power by connecting the AC adapter to the C/Port APR or C/Dock Expansion Station.
Page 77: About The Batteries
About the Batteries A lithium ion battery in the battery bay is standard with the computer, and provides power when an electrical outlet is not available. To double battery life, install a second battery in the modular bay. CAUTION: Do not puncture, disassemble, or incinerate the computer's battery. The battery may present a fire or chemical burn hazard if mistreated.
Page 78: Battery Usage
The battery has a life span of around 400 discharge/charge cycles, provided it is charged at normal room temperature. Battery Usage The battery is partially charged when you receive it. Dell recommends that you charge your battery to full capacity before using it to power the computer. For information on conserving battery power, see "Power Management Modes."...
Page 79: Installing A Battery
1 Battery 2 Battery bay latch Installing a Battery Slide the battery into the bay until the latch release clicks. Checking the Battery Charge To check the charge level, press the battery test button that is next to the lights (see Figure 2).
Page 80 Figure 3). To purchase a new battery, call Dell or access the Dell World Wide Web site at http://www.dell.com. Dispose of the old battery properly. First Low-Battery Warning The first low-battery warning—a blinking amber battery light—occurs when you have about 15 minutes of battery life left under current conditions and the computer is not connected to an electrical outlet.
Page 81: Charging The Battery
AC adapter charges the battery. The power light starts blinking when the Dell ExpressCharge™ cycle is complete. While the power light is blinking, the AC adapter provides a trickle charge to bring the battery to full capacity. The power light continues to blink until you remove the battery or disconnect the computer from its electrical outlet.
Page 82: Battery Disposal
Dell or access the Dell World Wide Web site at http://www.dell.com. Dell suggests you follow these precautions when using the battery: To avoid installing a defective battery in your computer, check the battery's charge by pressing the battery test button (see Figure 2).
Page 83 When your battery no longer holds a charge, call your local waste disposal agency or environmental agency for advice on disposing of it. To purchase a new battery, call Dell or access the Dell World Wide Web site at http://www.dell.com. CAUTION: If your battery is damaged, or if it no longer holds a charge, dispose of it promptly and properly.
Page 84: Power Management Modes
Back to Contents Page Power Management and Conservation: Dell™ Latitude™ C600/C500 User's Guide Management Tips Power Options Properties Power Management Modes ENERGY STAR® Emblem Management Tips NOTE: See "About the Batteries" for more information on conserving battery power. Connect the computer to an electrical outlet when possible, because the battery life expectancy is largely determined by the number of times it is charged.
Page 85 Advanced tab. To enter standby mode in Windows NT: To enter standby mode, press <FN><Esc>. For power management information, see Power Options Properties. Hibernate Mode (Suspend-to-Disk Mode) Hibernate mode (also called suspend-to-disk or S2D mode) conserves power by copying system data to a reserved area on the hard-disk drive and then completely turning off the computer.
Page 86: Alarms Tab
Dell provides Softex software compatible with the Power Management Controller, which allows you to suspend and resume your computer without affecting your ability to use the docking station or its media bay. For information on using any Softex application program, see the online Help: 1.
Page 87: Hibernate Tab
Program the following functions: Activate standby mode. Activate hibernate mode. Shut down Windows and turn off the computer. Choose no action (None). To program these functions, click an option from the corresponding pull-down menu, and then click OK. Hibernate Tab The Hibernate tab lets you enable hibernate mode by clicking the Enable hibernate support check box.
Page 88 NOTE: This section provides general information on using the system setup program. For detailed information on options and settings, see "Using the System Setup Program" in the computer User's Guide at the Dell support Web site at http://support.dell.com. Overview Each time you turn on your computer, it compares the installed hardware with the system configuration information stored in nonvolatile random-access memory (NVRAM).
Page 89: External Hot Key
After you set up your computer, run the system setup program to familiarize yourself with your system configuration information and optional settings. Dell recommends that you write down the information for future reference. Entering and Exiting the System Setup Program...
Page 90: Key Functions
The box on the left half of screens 1, 2, 4, and 5 lists options that define the installed hardware in your computer and the power conservation and security features for your computer. Fields next to the options contain settings or values. You can change those values that appear bright on the screen.
Page 91: Changing Com Ports
default for Parallel Mode is ECP. To determine the correct mode to use, see the documentation that came with the device. NOTE: The ECP setting also works for most software written for the AT and PS/2 modes. Devices that use ECP mode may come with special drivers that need to be installed in order to use these modes. Setting Parallel Mode to Disabled disables the parallel port and its assigned LPT address, freeing its interrupt for another device to use.
Page 92: Installing Drivers And Utilities
Installing Drivers and Utilities The Dell ResourceCD for your computer contains most of the drivers that you will need for your computer, including drivers for operating systems that may not be on your computer. Verify that the driver you are loading is for your operating system.
Page 93 A link or links appear(s) for the specific utilities used by your computer. 3. Click Asset Tag. 4. Click Extract. 5. Unzip the Asset Tag utility on the ResourceCD to the c:\dell\util directory on your hard-disk drive. To use the utility, see "Assigning an Asset Tag."...
Page 94 To install a modem or network adapter driver, use the appropriate procedure in this section, depending on your operating system. Installing the Modem or Network Adapter Driver for Windows XP 1. Save your work in all open programs and insert your ResourceCD. 2.
Page 95 8. Click the Start button and then click Run. 9. In the Run window in the Open box, type C:\Dell\Drivers\R25586\Drivers\Modem\NT\MdmSetup\Setup. 10. Click OK. 11. In the introductory dialog box, click Next.
Page 96 10. Follow the information on the screen to unzip the drivers onto your hard-disk drive. 11. Click the Start button and then click Run. 12. In the Open box, type C:\Dell\Drivers\68GFM\Drivers\Modem\NT\MdmSetup\Setup. 13. Click OK. 14. In the introductory dialog box, click Next.
Page 97 9. After all the configuration information is complete and you are prompted to restart the computer, click Yes. Install the Mini PCI AMP Software 1. Insert the Dell Latitude C500/C600 Resource CD into your CD or DVD drive. 2. Click the Start button and then click Run. 3. In the Open box, type C:\Dell\Drivers\69GFM\Drivers\NIC\SoftexNT\Setup.exe.
Page 98 Software Solutions Incorrect Computer Memory Amount Overview Before you call Dell for technical assistance, complete the following tasks to help you resolve some computer problems: 1. Read the safety instructions in your System Information guide and "What You Need to Know."...
Page 99: Memory Module
Wet Computer CAUTION: Perform step 1 only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell Spills, splashes, recommends turning off AC power at the circuit breaker before and excessive attempting to remove the power cables from the electrical outlet.
Page 100 No. If the computer is able to boot, run the Dell Diagnostics to identify computer damage. If the computer is unable to boot, see "No Power at All." If you cannot identify the damaged component(s), call Dell for technical assistance. (See "Getting Help".) Dropped or 1.
Page 101 No. Go to Step 5. 5. Turn off the computer. Does the power status light appear? Yes. Go to step 6. No. Go to step 7. 6. Remove any installed batteries and disconnect the AC adapter. Then reinstall the batteries, reconnect the AC adapter, and turn on the computer. Does the power status light appear? Yes.
Page 102 No. The AC adapter may be defective. Go to step 5. Turn on the computer. Does the power status light appear? Yes. The problem is resolved. No. Go to step 5. Call Dell for technical assistance. No Power, Using Fill out the...
Page 103 Dell. computer checks the When you turn on the computer, you can hear diskette or hard-disk drive activity diskette drive, during the boot routine. If your computer does not boot, call Dell for technical comparing its assistance. (See "Getting Help"...
Page 104 When you turn on the computer, you can hear diskette or hard-disk drive activity storage drive (such as during the boot routine. If your computer does not boot, call Dell for technical a CD-ROM drive), assistance. (See "Getting...
Page 105 Yes. Go to step 8. No. Load the driver, and return to step 1 to begin this procedure again. (To load the driver, use the ResourceCD you received with your Dell computer.) 8. Insert a bootable diskette into drive A and reboot the computer.
Page 106 When you turn on the computer, you can hear diskette or hard-disk drive activity characteristics with the during the boot routine. If your computer does not boot, call Dell for technical system configuration information. (The drive assistance. (See "Getting...
Page 107 If reinstalling the operating system does not correct the problem, go to step 9. No. Go to step 9. Call Dell for technical assistance. Hardware Hardware conflicts occur if the device is detected by the operating system but is Conflicts configured incorrectly.
Page 108 If an insufficient memory message appears, save and close any open files and Amount exit any open application programs not in use. During POST, Consider installing additional system memory. Run the System Memory test as described in the computer "Dell Diagnostics." checks the computer's Reseat the memory modules. memory, and then Restart the computer.
Page 109 If you still have problems with a Dell-provided PC Card, call Dell for technical assistance. If you have problems with a non-Dell-provided PC Card, call the card manufacturer. NOTICE: Connect the modem to an analog line only. Using a Modem, Fax, and...
Page 110 If you still have problems with a Dell-provided modem, call Dell for technical assistance. If you have problems with a non-Dell-provided modem, call the modem manufacturer. No Image Appears Basic Checks: on Display If the display is blank, the computer may be in suspend or standby mode.
Page 111 Call Dell for technical assistance. No. The computer's video controller on the system board may be defective. Call Dell for technical assistance. No Image Appears Basic Checks: on External Press <Fn>< F8> to switch the video image from the display to the external Monitor monitor.
Page 112 Yes. The external monitor may be defective. Go to step 3. No. The video controller on the system board may be defective. Call Dell for technical assistance. 3. Turn off the computer and any attached devices. Disconnect all devices from the computer.
Page 113: Check The System Setup Program Settings
TV and the TV-out connector on your computer. Check for damaged or frayed cables and for bent pins on connectors. NOTE: If your TV did not come with a composite video cable, you can purchase one from a local electronics store. Television Type in the system setup program is set to the correct video standard for your country.
Page 114 3. Click Yes. Your computer shuts down and restarts. 4. When you see the Dell logo, press <F2> to enter the system setup program. The system setup program screen appears. 5. Press the right- or left-arrow key to select the Main menu.
Page 115 1. Insert your ResourceCD into the CD-ROM drive, reboot the computer, and run the Mouse test in the Pointing Devices device group in the Dell Diagnostics. The Mouse test checks the functionality of the mouse controller (which affects the ability to move the pointer around the screen) and the operation of the touch pad buttons.
Page 116 2. Reconnect the keyboard to the computer. when running 3. Make sure the cable from the external keyboard is firmly connected to the the Dell keyboard/mouse connector on the back of the computer. Diagnostics 4. Turn on the computer.
Page 117 5. Turn on the computer and the serial device. Incorrect settings in the Is the problem resolved? operating system's Yes. You probably need a new device. Call Dell for technical assistance. configuration files No. Call Dell for technical assistance. A faulty cable between the I/O...
Page 118 Yes. The problem is with the serial device. Run the basic checks for the serial device. If you have completed the basic checks and the problem persists, call Dell. Call Dell for technical assistance. Parallel Port Basic Checks: Printer Doesn't Verify the printer cable connections.
Page 119 Does the self-test complete successfully? Yes. Go to step 6. No. The printer is probably defective. If you bought the printer from Dell, call Dell for technical assistance. If you purchased the printer elsewhere, take it to one of the manufacturer's authorized service centers for repair.
Page 120 Back to Contents Page...
Page 121: When To Use The Dell Diagnostics
As long as the microprocessor and the input and output components of your computer (the display, keyboard, and diskette drive) are working, you can use the Dell Diagnostics. Running the Dell Diagnostics may help you to resolve the problem yourself quickly without having to contact Dell for assistance.
Page 122: Starting The Dell Diagnostics
3. Turn on the computer. 4. Press <F2> at the start of the boot routine to access the system setup menu. NOTE: Write down your current boot sequence in the event you want to restore it after running the Dell Diagnostics.
Page 123: Advanced Testing
Quick Tests runs only the subtests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose Quick Tests first to increase the odds of tracing the source of the problem quickly.
Page 124 Keys Explains the functions of the all of the keystrokes that can be used in Dell Diagnostics. Device Describes the test group that is presently highlighted in the Device Groups list on the main menu Group screen.
Page 125: Confirming The System Configuration Information
Confirming the System Configuration Information When you boot your computer from your ResourceCD, the diagnostics checks your system configuration information and displays it in the Device Groups area on the main screen. The following sources supply this configuration information for the diagnostics: The system configuration information settings (stored in nonvolatile random-access memory [NVRAM]) that you selected while using the system setup program Identification tests of the microprocessor, the video controller, the keyboard controller, and other key...
Page 126: Error Messages
Back to Contents Page Understanding Error Messages: Dell™ Latitude™ C600/C500 User's Guide Error Messages Avoiding Interrupt Assignment Conflicts Error Messages Your application programs, operating system, and the computer itself can identify problems and alert you to them. When this occurs, a message may appear on the computer's display or on an external monitor (if one is attached), or a flash code may be emitted.
Page 127 The amount of memory recorded Reboot the computer. If the error appears on the Extended memory size in NVRAM does not match the display again, call Dell for technical assistance. has changed memory installed in the computer. An installed memory module may...
Page 128 If the problem persists, try another drive. Then run the Hard-Disk Drive tests in the Dell Diagnostics The hard-disk drive may be Turn off the computer, remove the drive, and boot Hard-disk drive read faulty.
Page 129 was booting. An installed memory module may Reseat the memory modules and, if necessary, Memory address line be faulty or improperly seated. replace them. failure at address, read value expecting value Memory The software you are attempting Turn off the computer, wait 30 seconds, and then allocation to run is conflicting with the restart it.
Page 130 Boot the computer with a diskette that contains an Not a boot diskette the diskette. operating system. The optional ROM apparently Call Dell for technical assistance. Optional ROM bad checksum failed. The operating system cannot Run the appropriate utility to check the file...
Page 131: Avoiding Interrupt Assignment Conflicts
The battery is running out of Replace the battery, or connect the computer to Warning: Battery is charge. an electrical outlet. Otherwise, activate suspend- critically to-disk mode or turn off the computer. low. Avoiding Interrupt Assignment Conflicts Problems can arise if two devices attempt to use the same interrupt request (IRQ) line. To avoid this type of conflict, check the documentation for the default IRQ line setting for each installed device.
Page 132 microprocessor IRQ15 Reserved; used by CD-ROM drive in the modular bay to indicate that the drive requires the attention of the microprocessor Back to Contents Page...
Page 133 Back to Contents Page Getting Help: Dell™ Latitude™ C600/C500 User's Guide Help Overview Contacting Dell Back to Contents Page...
Page 134 Back to Contents Page Technical Specifications: Dell™ Latitude™ C600/C500 User's Guide Processor Battery PC Cards AC Adapter Memory Physical Connectors Environmental (Computer) Audio Touch Pad Video Track Stick Display Modem Keyboard Supported CD/DVD Formats Processor C600 microprocessor Intel® Mobile Pentium® III microprocessor with Intel SpeedStep™...
Page 135 CardBus controller Texas Instruments PCI 1420 CardBus controller PC Card connectors two Type II cards in any combination; one Type III card used only in the lower connector The lower connector supports zoomed video (ZV) cards on computers running the Microsoft® Windows® 95 or Windows 98 operating system.
Page 136 Internal speaker amplifier 1-W (minimum) to 1.5-W (maximum) channel into 4-ohms stereo Controls volume can be controlled through key combinations, application program menus, or the Speaker window in the Dell Control Center (Windows 95 only) Video Video type 128-bit hardware-accelerated video support...
Page 137 Video controller ATI Mobility M3 Video memory 8.0 MB Table 1. Display Resolution, Colors, and Refresh Rates TV as Secondary External Monitor Display Available Resolution Color Depth Available Refresh Refresh 640 x 480 (VGA) 256 (8-bit) 60, 75, 85 Hz 60 Hz NTSC, 50 Hz PAL 640 x 480 (VGA) 65 K (16-bit)
Page 138 640 x 800 x 1024 x 1280 x 1400 x 1600 x Primary/Secondary 1024 1050 1200 640 x 480 (8 bit) 800 x 600 (8 bit) 1024 x 768 (8 bit) 1280 x 1024 (8 bit) 1400 x 1050 (8 bit) 1600 x 1200 (8 bit) 640 x 480 (16 bit) 800 x 600 (16 bit)
Page 139 Maximum resolution/colors 1024 x 768/16-bit color (XGA); 1400 x 1050/16-bit color (SXGA+); 800 x 600/16-bit color (SVGA) Response time (typical) 50.0 ms (20 ms rise, 30 ms fall) Operating angle 0° (closed) to 180° Viewing angles: Horizontal ± 40° Vertical +15°/–30°...
Page 140 Width 139.0 mm (5.47 inches) Weight 8-cell: 0.39 kg (0.87 lb) 4-cell: 0.22 kg (0.49 lb) Voltage 14.8 VDC Capacity 8-cell: 59.0 WH 4-cell: 26.5 WH Charge time (approximate) Computer on 2.5 hours Computer off 1 hour Battery life 3 hours minimum with 8-cell standard battery; 1-2 hours minimum with 4-cell optional battery 400 discharge/charge cycles Life span (approximate)
Page 141 Operating 0° to 40°C (32° to 104°F) Storage –40° to 65°C (–40° to 149°F) Physical Height 38.7 mm (1.52 inches) Width 319.5 mm (12.58 inches) Depth 253.6 mm (9.98 inches) Weight 14.1-inch XGA or 2.2 kg (4.9 lb) with travel module installed in modular bay SXGA+ with 4-cell 2.4 kg (5.4 lb) with standard diskette drive installed in modular bay 2.5 kg (5.7 lb) with CD-ROM drive installed in modular bay...
Page 142: Touch Pad
Operating 0.9 GRMS using a random-vibration spectrum that simulates user environment Storage 1.3 GRMS using a random-vibration spectrum that simulates air/truck shipment Maximum shock Operating 152.4 cm/sec (60.0 inches/sec) (equal to a half-sine pulse width of 2 ms) Storage 203.2 cm/sec (80 inches/sec) (equal to a half-sine pulse width of 2 ms) Altitude (maximum): Operating...
Page 143 Interface PS/2-compatible X/Y position resolution 250 counts/sec.@100gf Size: Protrudes .5 mm higher than surrounding keycaps Power: Supply voltage 5 V ± .5 VDC Supply current 25 mA (maximum operating for track stick and touch pad combined) In accordance with IEC-801-2 Modem Data/Fax Modem Optional 3Com®...
Page 144 NOTES: Your computer does not support some memory modules from older models of Dell portable computers, such as the Latitude CP, XP, XPi CD, or LM. It only supports SDRAM modules and does not support EDO memory modules. Battery performance features such as charge time and life span can vary according to the conditions under which the computer and battery are used.
Page 145 Back to Contents Page Regulatory Notices: Dell™ Latitude™ C600/C500 User's Guide Overview Polish Center for Testing and Certification Notice FCC Notices (U.S. Only) Wymagania Polskiego Centrum Badan i Certyfikacji IC Notice (Canada Only) Pozostale instrukcje bezpieczenstwa CE Notice (European Union)
Page 146: Fcc Notices (U.s. Only)
Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at http://accessories.us.dell.com.
Page 147: Modem Regulatory Information
The following information is provided on the device or devices covered in this document in compliance with FCC regulations: Model number: PP01L Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA Modem Regulatory Information This equipment complies with Part 68 of the FCC rules. On the bottom of your computer is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for your equipment.
Page 148: Fax Branding
Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus). A statement in the form of "IC Class A ICES-003"...
Page 149: Ce Notice (European Union)
Marking by the symbol indicates compliance of this Dell system to the EMC Directive and the Low Voltage Directive of the European Union. Such marking is indicative that this Dell system meets the following set of technical standards: EN 55022 — "Limits and Methods of Measurement of Radio Interference Characteristics of Information Technology Equipment."...
Page 150: Vcci Notice (Japan Only)
Dell computer documentation. The coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, the procedure must be performed by an authorized service technician.
Page 151: Mic Notice (Republic Of Korea Only)
To determine which classification (Class A or B) applies to your computer system (or other Dell digital device), examine the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your computer (or other Dell digital device). The MIC label may be located separately from...
Page 152: Class A Device
the other regulatory marking applied to your product. Line three of the label identifies the emissions class for the product—"(A)" for Class A products or "(B)" for Class B products. NOTE: MIC emissions requirements provide for two classifications: Class A devices are for business purposes. Class B devices are for nonbusiness purposes.
Page 153: Polish Center For Testing And Certification Notice
Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit (a three-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source. The phasing conductor of the room's electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).
Page 154: Nom Information (Mexico Only)
Mexican standards (NOM) Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México,...
Page 155: Bsmi Notice (Taiwan Only)
Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Embarcar a: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F.
Page 156: Ce Mark Notice
CE Mark Notice This device complies with the requirements of the European Directive 1999/5/EC. New Zealand Telecom Warnings General “The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Page 157: Important Notice
“This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergence Service.” “If a charge for local calls is unacceptable, the ‘Dial’ button should NOT be used for local calls. Only the 7- digits of the local number should be dialed from your telephone. DO NOT dial the area code digit or the ‘0’ prefix.”...
Page 158: Coverage During Year One
Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental...
Page 159: Coverage During Years Two And Three
You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange.
Page 160 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell's Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
Page 161 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange.
Page 162: Limitation And Statutory Rights
Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
Page 163: "Total Satisfaction" Return Policy (U.s. And Canada Only)
If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price.
Page 164 NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards.
Page 165 If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
Page 166 If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
Page 167 Asia and Other Regions Contact Numbers Americas Contact Numbers Overview When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "International Dialing Codes" provides the various codes required to make long-distance and international calls.
Page 168: International Dialing Codes
International Dialing Codes Click a listed country to obtain the appropriate contact numbers. International Country (City) Access Code Country Code City Code Australia (Sydney) 0011 Austria (Vienna) Belgium (Brussels) Brazil 0021 Brunei — — Canada (North York, Ontario) — Not required Chile (Santiago) —...
Page 169 Brazil Customer Support, Technical Support toll free: 0800 90 3355 Technical Support Fax 51 481-5470 Sales toll free: 0800 90 3366 Web site: http://www.dell.com/br Canada Automated Order-Status System toll free: 1-800-433-9014 (North York, AutoTech (Automated technical support) toll free: 1-800-247-9362...
Page 170: Dominican Republic
Customer Care (From within Toronto) 758-2400 Customer Technical Support toll free: 1-800-847-4096 Sales (Direct Sales—from outside toll free: 1-800-387-5752 Toronto) Sales (Direct Sales—from within 758-2200 Toronto) Sales (Federal government, education, toll free: 1-800-567-7542 and medical) Sales (Major Accounts) toll free: 1-800-387-5755 TechFax toll free: 1-800-950-1329 Cayman Islands General Support...
Page 171 Jamaica General Support 1-800-682-3639 Latin America Customer Technical Support (Austin, 728-4093 Texas, U.S.A.) NOTE: Customers Customer Service (Austin, Texas, 728-3619 in Latin America U.S.A.) call the U.S.A. for sales, customer, Fax (Technical Support and Customer 728-3883 and technical Service) assistance. (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) 728-4397...
Page 172: Puerto Rico
1-800-433-9014 (Austin, Texas) AutoTech (for portable and desktop toll free: 1-800-247-9362 computers) Dell Home and Small Business Group (for portable and desktop computers): Customer Technical Support (Return toll free: 1-800-624-9896 Material Authorization Numbers) Customer Technical Support toll free: 1-877-576-3355 (Home sales purchased via http://www.dell.com)
Page 173: Belgium (Brussels)
Technical Support Server Fee-Based Technical Support toll free: 1-800-967-0765 Sales (Catalogs) toll free: 1-800-426-5150 toll free: 1-800-727-8320 TechFax toll free: 1-800-950-1329 Dell Services for the Deaf, Hard-of- toll free: 1-877-DELLTTY Hearing, or Speech-Impaired (1-877-335-5889) Switchboard 338-4400 U.S. Virgin General Support...
Page 174: Czech Republic
Home/Small Business Sales toll free: 0800 16884 Corporate Sales 481 91 00 481 92 99 Switchboard 481 91 00 Web site: http://support.euro.dell.com E-mail: tech_be@dell.com E-mail for French Speaking Customers: http://support.euro.dell.com/be/fr/emaildell/ Czech Republic Technical Support 22 83 27 27 (Prague) Customer Care...
Page 175 253 313 99 Switchboard 253 313 00 Web site: http://support.euro.dell.com E-mail: fin_support@dell.com France Home and Small Business (Paris/Montpellier) Technical Support 0825 387 270 Customer Care 0825 823 833 0825 004 701 Fax (Alternative) 99 75 40 01 Switchboard 0825 004 700...
Page 176 Web site: http://support.euro.dell.com E-mail: tech_support_central_europe@dell.com Ireland Technical Support 1850 543 543 (Cherrywood) Home User Customer Care 204 4095 Small Business Customer Care 204 4026 Corporate Customer Care 279 5011 Sales 204 4444 SalesFax 204 0144 204 5960 Switchboard 204 4444 Web site: http://support.euro.dell.com...
Page 177 481 91 00 assistance. Customer Care (Brussels, Belgium) 481 91 19 Switchboard (Brussels, Belgium) 481 91 00 Fax (Brussels, Belgium) 481 92 99 Web site: http://support.euro.dell.com E-mail: tech_be@dell.com Netherlands Technical Support 581 8838 (Amsterdam) Customer Care 581 8740 Home/Small Business Sales...
Page 178 Customer Service Fax 57 95 806 57 95 998 Web site: http://support.euro.dell.com E-mail: pl_support@dell.com Portugal Technical Support 800 834 077 Customer Care 800 300 415 or 800 834 Sales 800 300 410 or 800 300 or 800 300 or 351 214...
Page 179 590 05 642 Home/Small Business Customer Care 587 70 527 Fax Technical Support 590 05 594 Sales 590 05 185 Web site: http://support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude™ and Inspiron™: Swe-nbk_kats@dell.com E-mail Support for OptiPlex™ : Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com...
Page 180 0870 907 4000 Home/Small Business Customer Care 0870 906 0010 Corporate/Public Sector Sales 01344 860 456 Web site: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Asia and Other Regions Contact Numbers Area Local Number or Country (City) Department Name or Service Code Toll-Free Number...
Page 181 Technical Support (Dimension™ and toll free: 0120-1982-26 Inspiron) Technical Support Outside of Japan 81-44 520-1435 (Dimension and Inspiron) Technical Support (Dell Precision™, toll free: 0120-1984-33 OptiPlex, and Latitude) 81-44 Technical Support Outside of Japan 556-3894 (Dell Precision, OptiPlex, and Latitude)
Page 182 Web site: http://support.jp.dell.com Korea Technical Support toll free: 080-200-3800 (Seoul) Sales toll free: 080-200-3600 Customer Service (Penang, Malaysia) toll free: 604-633-4949 Customer Service (Seoul, Korea) 080-200-3800 2194-6202 Switchboard 2194-6000 Macau Technical Support toll free: 0800 582 Customer Service (Penang, Malaysia)
Page 183 E-mail: dell_za_support@dell.com Southeast Customer Technical Support, 60 4 633-4810 Asian/Pacific Customer Service, and Sales Countries (Penang, Malaysia) (excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these countries)
Page 184: Technical Assistance
Call." Help Tools Dell provides a number of tools to assist you. These tools are described in the following sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.
Page 185: Autotech Service
The Welcome to support.dell.com page opens. Enter your system information to access help tools and information. You can contact Dell electronically by using the following addresses: World Wide Web http://www.dell.com/ http://www.dell.com/ap/ (for Asian/Pacific countries only) http://www.euro.dell.com (for Europe only) http://www.dell.com/la/ (for Latin American countries)
Page 186: Problems With Your Order
Automated Order-Status System You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone...
Page 187: Before You Call
5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Page 188 See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code:...

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