Call Product Support - Intermec CV41 User Manual

Problems Operating the Computer (Continued)
Problem
You tap the screen and nothing
happens.
You cannot type a character on
the keypad or you can only type
uppercase or lowercase letters.

Call Product Support

CV41 Vehicle Mount Computer (Windows Embedded Standard) User Manual
Solution
Align your screen. For help, see
page 17.
You may have locked a modifier key on the keypad. Press the
necessary key sequence to unlock the key.
If you cannot find the answer to your problem in the
"Troubleshooting the Computer" section, you can visit the Intermec
technical knowledge base (Knowledge Central) at
intermec.custhelp.com
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you can call Intermec Product Support, make sure you have the
following information ready:
• Configuration number
• Serial number
• Operating system version
WWAN settings
•
• If you are using security, know the type (Wireless or Microsoft) and
the full set of parameters
• Power management settings
If you are using Intermec Terminal Emulator (ITE), know the
•
version and protocol. If you are not using ITE, know the language
your custom application was written in and the tools you used to
create it.
You can find most of the information listed above in Intermec Settings
and in the OneClick Internet application. Consult your application
developer for information on your custom application.
Chapter 7 — Troubleshoot and Maintain the Computer
to review technical information or to request
"Calibrate the Screen" on
97