Dispenser Troubleshooting - Follett 25 Installation, Operation And Service Manual

Dispenser troubleshooting

Before calling for service:
Disconnect power to dispenser and ice machine before putting hands or arms in storage area, or
!
attempting any repair or service to equipment.
• Check that there is ice in dispenser bin area
• Check that congealed cubes are not causing a jam
Symptom
1. Does not dispense
ice.
2. Does not dispense
water.
3. Water runs
continuously.
4. Dispense wheel
rotates continuously.
5. Ice machine runs
continuously.
6. Ice dispenses by
itself.
25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers
Possible cause
a. Power switch off or faulty.
b. Faulty dispense switch.
c. Wheel motor malfunction.
d. Drive chain off.
e. Sprocket key missing.
a. Dispense switch faulty.
b. Faulty water solenoid.
c. Solenoid plugged by debris.
a. Dispense switch contacts burned shut.
b. Debris preventing valve from closing.
a. Dispense switch contacts burned shut.
a. Faulty or incorrectly positioned bin
thermostat.
b. Incorrect fi eld wiring.
a. Baffle not adjusted properly.
b. Faulty dispense switch.
• Check that all switches and circuit breakers are on
• Check that all drains are clear
a. Check switch; turn on or replace if faulty.
b. Replace switch.
c. Check motor and replace as required.
d. Reinstall chain.
e. Install key and tighten sprocket.
a. Check switch and replace if faulty.
b. Check solenoid and replace if faulty.
c. Remove and clean valve.
a. Check switch and replace if faulty.
b. Remove and clean valve.
a. Replace dispense switch.
a. Check for proper positioning (middle of
adjustment range); if thermostat does not
open when ice is placed on capillary tube,
replace thermostat.
b. Check that ice machine receives bin signal
from dispenser.
a. See page 22 for adjustment instructions.
b. Replace dispense switch.
Solution
21