Dispenser Troubleshooting; Lever Model Troubleshooting Guide; Sensorsafe Model Troubleshooting Guide - Follett Symphony Plus 50 Series Installation, Operation And Service Manual

Dispenser troubleshooting

§ Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to
equipment .
Before calling for service
1. Check that no ice is in the dispenser bin area .
2. Check that congealed ice is not causing a jam
3. Check that all switches and circuit breakers are on
4. Check that all drains are clear .
5. Check water is supplied .

Lever model troubleshooting guide

Problem
Does not dispense ice .
Dispense wheel rotates
continuously .
Ice machine runs continuously .
Does not dispense water .

SensorSAFE model troubleshooting guide

Problem Action
Does not Check
dispense ice LEDs on the
and/or water . SensorSAFE
control board .
Place cup
under drop
zone (in front
of lens)
Dispenses ice Check LEDs
and/or water on control
continuously . board .
32
CAUTION!
Indicators
1 . Power switch off or faulty .
2 . Faulty dispense switch .
3 . Wheel motor malfunction .
Dispense switch contacts are
burned out .
Faulty or incorrectly positioned
bin stat .
1 . Faulty water solenoid valve .
2 . Faulty dispense switch .
3 . Power switch off or faulty .
SensorSAFE Board LED
Status
ICE/
PWR CLN WTR
OFF OFF OFF
ON ON OFF
ON OFF OFF
ON OFF ON
ON OFF ON
ON OFF OFF
Corrective Action
1 . Check switch – turn on or replace if
faulty .
2 . Replace switch .
3 . Check motor and replace
Replace dispense switch .
Check for proper positioning . If stat does
not open when ice is placed on capillary
tube, replace stat .
1 . Replace water solenoid valve .
2 . Replace dispense switch .
3 . Check switch - turn on or replace if faulty .
Corrective Action
Check circuit breakers and power switch .
Restore power or replace defective switch .
Press clean switch on lower left side of electrical
enclosure to return board to normal operation .
Troubleshoot appropriate lens/sensor
and replace if required (see lens/sensor
troubleshooting) .
Verify power on appropriate output terminal
(WTR or WM) on control board and replace
board if required . If board tests okay,
troubleshoot appropriate dispenser component .
Troubleshoot appropriate lens/sensor
and replace if required (see lens/sensor
troubleshooting) .
If there is power on any output terminal 9WTR
or WM) on control board, replace board .
25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A