Follett Symphony 25CT400A Installation, Operation And Service Manual
Symphony 25 / symphony 50 series ice and water dispensers
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www.follettice.com
25CR400A/W 50CR400A/W
Installation, Operation and Service Manual
25CT400A/W
50CT400A/W
™
(shown with SensorSAFE
accessory)
Following installation, please forward this manual
to the appropriate operations person.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
Ice and Water Dispensers
25HT400A/W
(shown with SensorSAFE accessory)
25HR400A/W 50HR400A/W
25 and 50 Series
50HT400A/W
25FB400A/W
50FB400A/W
(shown with SensorSAFE accessory)
208596R09
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Table of Contents
Troubleshooting
Related Manuals for Follett Symphony 25CT400A
Summary of Contents for Follett Symphony 25CT400A
- Page 1 25 and 50 Series Ice and Water Dispensers Order parts online Installation, Operation and Service Manual www.follettice.com 25CT400A/W 50CT400A/W 25HT400A/W 50HT400A/W ™ (shown with SensorSAFE accessory) (shown with SensorSAFE accessory) 25HR400A/W 50HR400A/W 25FB400A/W 50FB400A/W 25CR400A/W 50CR400A/W (shown with SensorSAFE accessory) Following installation, please forward this manual to the appropriate operations person.
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Page 2: Table Of Contents
Table of contents Before you begin Specifi cations Field wiring Installation Installing freestanding dispensers Installing countertop dispensers Installing wall mount dispensers ™ Installing Satellite-fi ll icemakers Installing top mount icemakers User information Cleaning and sanitizing procedures Service Information Wiring diagram – lever models Wiring diagram –... -
Page 3: Before You Begin
Before you begin After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is found, notify your shipper immediately and contact Follett Corporation for help in fi ling a claim, if necessary. Check your paperwork to determine which model you have. Follett model numbers are designed to provide information about the type and capacity of Follett equipment. -
Page 4: Specifi Cations
Countertop and wall mount models with Satellite-fi ll icemaker (25CR400A/W, 50CR400A/W, 25HR400A/W, 50HR400A/W) — none. 12" (305mm) at top advised for service. Countertop and wall mount models with integral icemaker (25CT400A/W, 50CT400A/W, 25HT400A/W, 50HT400A/W) — 6" (153mm) at top. 6" (153mm) each side advised for service. -
Page 5: Field Wiring
Model Electrical connection Circuits required 25FB400A/W, 50FB400A/W cord & plug provided 115/60/1, 20 amp max. fuse size 25CT400A/W, 50CT400A/W cord & plug provided 115/60/1, 20 amp max. fuse size 25HT400A/W, 50HT400A/W 25CR400A/W, 50CR400A/W cord & plug provided 115/60/1 25HR400A/W, 50 HR400A/W dispenser: 20 amp max. -
Page 6: Field Wiring Diagrams
Field Wiring diagrams (For installations requiring hard-wiring equipment) Freestanding dispensers, countertop and wall mount dispensers with integral icemakers IMPORTANT Electric Power Source Standard electrical - 115V, 1 Ph, 60 Hz, FIELD WIRING DIAGRAM IS max. fuse size 20 amps INTENDED TO AID ELECTRICIAN OR TECHNICIAN IN UNDERSTANDING HOW EQUIPMENT WORKS. -
Page 7: Installation
• Countertop and wall mount models with Satellite-fi ll icemaker (25CR400A/W, 25HR400A/W, 50CR400A/W, 50HR400A/W) — none. 12" (305mm) at top recommended for service • Countertop and wall mount models with integral icemaker (25CT400A/W, 25HT400A/W, 50CT400A/W, 50HT400A/W) — 6" (153mm) at top. 6" (153mm) each side recommended for service •... - Page 8 Fig. 1 – Rear connections, freestanding models access panel (B) 3/4" FPT drain power cord .8" (20mm) (A) 3/8" FPT water inlet (D) 3/8" FPT condenser inlet location (water-cooled only) (E) 3/8" FPT condenser outlet location 10.5" (water-cooled only) (267mm) (C) 3/4"...
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Page 9: Installing Countertop Dispensers
.44" (11mm) 10.5" .5" 1.5" (38mm) anchor dispenser to counter. (267mm) (127mm) Follett countertop dispensers can have any cut-out or all utilities run directly through counter or 12.5" 9" X 16" out rear of dispenser. For dispensers with any .375" holes... - Page 10 5. If power is to be supplied through counter cut-out, complete steps 6-9. If power is to be supplied through rear of dispenser, proceed to step 10. 6. Temporarily remove rear access panel (Figs. 4 and 5) from rear of dispenser. 7.
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Page 11: Installing Wall Mount Dispensers
Installing wall mount dispensers Wall and fasteners must be of sufficient strength to carry weight of unit. Hardware for this is not included. 1. Install supplied wall bracket with six 3/8" diameter fasteners as shown in Fig. 7. Note: Three holes are available at each fastening site to allow capture of studs/support within wall. Steps 2 - 3 are required for models with integral icemaker only (25HT400A/W and 50HT400A/W). - Page 12 8. Remove utility knock-out (Fig.4, 5F) from rear of dispenser and install supplied protective grommet. For dispensers using remote icemakers, remove ice transport tube knock-out (Fig. 5G) from rear of dispenser. 9. Run water supply line from back through utility knock-out (Fig. 5F) and connect water supply line to 3/8" FPT fi tting on utility fl ange at bottom of dispenser (Fig.
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Page 13: Installing Satellite-Fi Ll Icemakers
Installing Satellite-fi ll icemakers Models 25CR400A/W, 50CR400A/W, 25HR400A/W, 50HR400A/W See Icemaker Installation Manual (form #208600) for critical installation instructions for Satellite- fi ll icemakers. Failure to comply with these instructions will result in poor performance and void warranty. 1. Install Satellite-fi ll icemaker following instructions in icemaker manual. 2. -
Page 14: Installing Top Mount Icemakers
Installing top mount icemakers Models 25CT400A/W, 50CT400A/W, 25HT400A/W, 50HT400A/W Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter. Use gloves when lifting icemaker to protect hands from sheet metal edges. 1. On dispensers equipped with top-mounted, water-cooled icemakers, feed condenser supply and drain lines from back through utility knock-out (Fig. - Page 15 Fig. 11 – Ice transport tube and ice level control stat mounting units with top-mounted icemakers .75" ice level control stat (19mm) Hand bend cap tube end to approx. 45 as shown...
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Page 16: User Information
How the dispenser works Follett’s 25 and 50 automatic load ice and water dispensers receive ice from Follett’s 400 lb (181kg)/day icemaker located in the dispenser base, in the cabinet top or in a remote location up to 20 ft (6m) away. Ice produced is stored in the bin section of the dispenser. - Page 17 If dispenser is a SensorSAFE unit: 3. Deactivate dispenser by depressing and releasing clean switch located on left side of unit under top front cover. 4. Clean lens using soft cloth and mild, non-abrasive cleaner. 5. Reactivate dispenser by depressing and releasing clean switch a second time (dispenser automatically reactivates after two minutes).
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Page 18: Service Information
Service information Wiring diagrams How unit works — lever models The dispense wheel motor is energized through the power and ice dispense switches. The water solenoid valve is energized through the power and water dispense switches. The icemaker receives the bin signal through the power switch, the normally closed bin thermostat and the icemaker switch. -
Page 19: Wiring Diagram - Sensorsafe Models
How unit works — SensorSAFE models SensorSAFE models provide “touchless” ice and water dispensing. When a container is placed within the actuation zone below the ice or water chute on SensorSAFE dispenser models, an infrared signal refl ects off the container and is detected by the sensor. -
Page 20: Dispenser Troubleshooting
Dispenser troubleshooting Disconnect power to dispenser and icemaker before putting hands or arms in storage area, or attempting any repair or service to equipment. Before calling for service: • Check that there is ice in dispenser bin area • Check that all switches and circuit breakers are on •... -
Page 21: Troubleshooting Sensorsafe Board And Sensors
Troubleshooting SensorSAFE board and sensors Board guide LEDs, when illuminated, indicate the Terminals: following: L1 (incoming power, hot) L2 (neutral terminals) PWR (board power) WTR (power terminal for water solenoid) CLN (cleaning, no dispensing cycle) SOL (power terminal for dispense gate solenoid) not used WM (power terminal for wheel motor) ICE (ice dispensing activated) CLN (terminals for clean cycle switch) - Page 22 Lens/sensor troubleshooting 1. Turn dispenser power switch off. 2. Remove splash panel. 3. Disconnect wires from output terminal(s) (WTR, WM) on board. 4. Gently remove appropriate sensor/mounting block assembly from panel by moving block sideways until edge of block clears retaining tab of panel. 5.
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Page 23: Disassembly And Replacement Instructions
5. Disconnect wires on motor. 6. Remove four bolts (7/16" socket) holding motor assembly to bottom of dispenser. 7. Remove motor assembly. Ice transport tube replacement Models 25CT400A/W, 25HT400A/W, 50CT400A/W, 50HT400A/W Only use tubing supplied by Follett Corporation. TIGHTEN CLAMP SCREW... -
Page 24: Ice Transport Tube Replacement
160 F (71 C) 10. Slip supplied hose clamp onto tube and push tube onto exit port of evaporator. Only use tubing supplied by Follett Corporation. Do not twist hose when securing to evaporator. Fasten tube on port with hose clamp, being sure that clamp is positioned on evaporator side of nozzle fl ange. -
Page 25: Thermostat Locations
Thermostat locations Thermostat locations – 25CT400A/W, 25HT400A/W, 50CT400A/W, 50HT400A/W ice deflector bracket assembly rubber grommet ice level control stat ice level control stat bin thermostat control box assembly hopper assembly control box assembly .75" ice level (20mm) control stat Hand bend cap tube end to approx. -
Page 26: Parts
Parts Dispenser exterior Part # Description Reference 502679 Cover, top front, 25 countertop (CT) & wall mount (HT) units 502680 Cover, top front, 50 countertop (CT) & wall mount (HT) units 502677 Cover, top front, 25 countertop units with Satellite-fi ll icemaker (CR), wall mount (HR) units &... -
Page 27: Dispense Chute And Splash Panel Areas - Lever Models
Dispense chute and splash panel areas — lever models Part # Description Reference 502057 Fastener, dispense chute bracket 502356 Tube, water station 502681 Cover, dispense chute 502359 Switch, dispense, ice, lever actuated (includes 501841) 502359 Switch, dispense, water, lever actuated (includes 501841) 502247 Bracket, chute (includes fasteners 502057) 502358... -
Page 28: Dispense Chute And Splash Panel Areas - Sensorsafe Models
Dispense chute and splash panel areas — SensorSAFE models Part # Description Reference 502057 Fastener, dispense chute bracket 502681 Cover, dispense chute (includes labels) 502689 Chute and funnel, ice 502249 Chute, water 00129908 Chute and funnel, ice, wall mount, no drain pan Not shown 00129155 Chute, water, wall hung, no drain pan... -
Page 29: Electrical Box - Sensorsafe Models
Electrical box (front view) – SensorSAFE models Part # Description Reference 500514 Thermostat, bin level 502209 Switch, dispenser power 502209 Switch, icemaker bin signal 502242 Control board, SensorSAFE 502359 Clean switch, SensorSAFE Not shown 501841 Boot, clean switch Not shown Wheel motor and drive system Part # Description... -
Page 30: Hopper Components
Hopper components Top view – all top mounted units Top view – freestanding and Satellite-fi ll units Ice tube bracket – side view – Ice tube bracket – side view freestanding & Satellite-fi ll units – all top mounted units Part # Description Reference... -
Page 31: Chilled Water Components
Ice transport tubing Part # Description Reference 502522 Ice transport tube (Satellite-fi ll units) - 10 ft Not shown 502523 Ice transport tube (Satellite-fi ll units) - 20 ft Not shown 501176 Ice transport tube insulation (Satellite-fi ll units only) - sold by the foot Not shown 502328 Ice transport tube assembly (50 freestanding (FB) units) -
Page 32: Countertop Dispenser Plumbing Connections
Countertop dispenser plumbing connections Mounting plate fi ttings Part # Description Reference 00136663 Strainer 502222 Valve, water shut-off 502685 Drain tube assembly 502100 Fitting, water inlet with mounting plate 502682 Drain pan 502718 Elbow 502433 Tee, water inlet Bulkhead fi ttings Part # Description Reference...