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C/E25CR400A/W
25 and 50 Series - 220V 60Hz/230V 50Hz
Installation, Operation and Service Manual
C/E25CT400A/W
C/E50CT400A/W
C/E50CR400A/W
C/E25HR400A/W
Following installation, please forward this manual
to the appropriate operations person.
801 Church Lane • PO Box D • Easton, PA 18044, USA
(610) 252-7301 • Fax (610) 250-0696 • www.follettice.com
Ice and Water Dispensers
C/E25HT400A/W
C/E50HT400A/W
C/E50HR400A/W
C/E25FB400A/W
C/E50FB400A/W
00124446R02
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Summary of Contents for Follett C/E25CR400A/W
- Page 1 25 and 50 Series - 220V 60Hz/230V 50Hz Order parts online www.follettice.com C/E25CT400A/W C/E25CR400A/W C/E50CR400A/W Following installation, please forward this manual Ice and Water Dispensers Installation, Operation and Service Manual C/E25HT400A/W C/E50CT400A/W C/E25HR400A/W C/E50HR400A/W to the appropriate operations person. 801 Church Lane • PO Box D • Easton, PA 18044, USA (610) 252-7301 •...
- Page 2 A return authorization number has been issued by customer service within 30 days after shipment. Follett receives the equipment at the factory in Easton, PA within 30 days after issuance of the return authorization number. The equipment must be returned in Follett packaging. If the packaging has been damaged or discarded, Follett will forward, at the customer’s expense, new packaging.
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Page 3: Table Of Contents
Table of contents Before you begin Specifications Field wiring Installation Installing freestanding dispensers Installing countertop dispensers Installing wall mount dispensers ™ Installing Satellite-fill icemakers Installing top mount icemakers User information Cleaning and sanitizing procedures Service Information Wiring diagram – lever models Wiring diagram –... -
Page 4: Welcome To Follett
Before you begin After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is found, notify your shipper immediately and contact Follett Corporation for help in filing a claim, if necessary. Check your paperwork to determine which model you have. Follett model numbers are designed to provide information about the type and capacity of Follett equipment. -
Page 5: Specifications
20mm per 1m run (1/4" per foot) of slope. All plumbing connections must be made in accordance with local building codes. Ventilation clearances Countertop and wall mount models with Satellite-fill icemaker (C/E25CR400A/W, C/E50CR400A/W, C/E25HR400A/W, C/E50HR400A/W) — none. 305mm (12") at top advised for service. Countertop and wall mount models with integral icemaker (C/E25CT400A/W, C/E50CT400A/W, C/E25HT400A/W, C/E50HT400A/W) —... -
Page 6: Field Wiring
Field Wiring: countertop and wall mount dispensers with Satellite-fill icemakers Model C25FB400A/W, C50FB400A/W E25FB400A/W, E50FB400A/W C25CT400A/W, C50CT400A/W E25CT400A/W, E50CT400A/W C25HT400A/W, C50HT400A/W E25HT400A/W, E50HT400A/W C25CR400A/W, C50CR400A/W E25CR400A/W, E50CR400A/W C25HR400A/W, C50HR400A/W E25HR400A/W, E50 HR400A/W Electrical connection Current cord provided 220V 60Hz, 6.5 amp 230V 50Hz, 6.5 amp cord provided 220V 60Hz, 6.5 amp... -
Page 7: Installation
• All dispensers must be installed level in both directions to ensure proper operation • Required ventilation and recommended service clearances: • Countertop and wall mount models with Satellite-fill icemaker (C/E25CR400A/W, C/E25HR400A/W, C/E50CR400A/W, C/E50HR400A/W) — none. 305mm (12") at top recommended for service •... - Page 8 Fig. 1 – Rear connections, freestanding models (A) 10mm (3/8") push-in water inlet 800mm (31.5") 10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop approximately 10mm (3/8") and pull forward. 11.
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Page 9: Installing Countertop Dispensers
2. Drill four 10mm (3/8") holes in counter (Fig. 2) to anchor dispenser to counter. Note: Follett countertop dispensers can have any or all utilities run directly through counter or out rear of dispenser. For dispensers with any utilities exiting through counter, make counter cut-out (Fig. - Page 10 6. Temporarily remove rear access panel (Figs. 4 and 5) from rear of dispenser. 7. Loosen junction box mounting screws. Lift junction box and power cord up until cord and mounting screws clear notches on rear panel of dispenser. Remove Phillips head screws from right side of junction box.
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Page 11: Installing Wall Mount Dispensers
Installing wall mount dispensers 1. Install supplied wall bracket with six 10 mm (3/8") diameter fasteners as shown in Fig. 7. Note: Three holes are available at each fastening site to allow capture of studs/support within wall. Steps 2 - 3 are required for models with integral icemaker only (C/E25HT400A/W and C/E50HT400A/W). 2. - Page 12 8. Remove utility knock-out (Fig.4, 5F) from rear of dispenser and install supplied protective grommet. For dispensers using Satellite-fill icemakers, remove ice transport tube knock-out (Fig. 5G) from rear of dispenser. 9. Run water supply line from back through utility knock-out (Fig. 5F) and connect water supply line to 3/8"...
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Page 13: Installing Satellite-Fill ™ Icemakers
Installing Satellite-fill icemakers (models C/E25CR400A/W, C/E50CR400A/W, C/E25HR400A/W, C/E50HR400A/W) See Icemaker Installation Manual (form #00124453) for critical installation instructions for remote icemakers. Failure to comply with these instructions will result in poor performance and void warranty. 1. Install Satellite-fill icemaker following instructions in icemaker manual. -
Page 14: Installing Top Mount Icemakers
Installing top mount icemakers (models C/E25CT400A/W, C/E50CT400A/W, C/E25HT400A/W, C/E50HT400A/W) Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter. Use gloves when lifting icemaker to protect hands from sheet metal edges. 1. On dispensers equipped with topmounted, water-cooled icemakers, feed condenser supply and drain lines from back through utility knock-out (Fig. - Page 15 Fig. 11 – Ice transport tube and bin thermostat capillary tube mounting units with top mounted icemakers 19mm capillary tube (.75") Hand bend cap tube end to approx. 45° as shown 45°...
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Page 16: User Information
Solution temperature must be 24°C – 52°C (75°F – 125°F). Follett recommends following the periodic cleaning schedule on page 17 to ensure the quality of ice provided. Use only recommended cleaning solutions. Do not use solvents, abrasive cleaners, metal scrapers or sharp objects. - Page 17 Recommended weekly cleaning 1. Wash drain pan and grille with Solution A above. Rinse thoroughly. 2. Slowly pour solution of 237ml (8 oz) household bleach mixed with 3.8L (1gal) hot water into drain pan to help prevent algae growth in drain lines. If dispenser is a SensorSAFE unit: 3.
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Page 18: Service Information
Service information Wiring diagrams How unit works — lever models The dispense wheel motor is energized through the power and ice dispense switches. The water solenoid valve is energized through the power and water dispense switches. The icemaker receives the bin signal through the normally closed bin thermostat and the bin signal switch. -
Page 19: Models
How unit works — SensorSAFE models SensorSAFE models provide “touchless” ice and water dispensing. When a container is placed within the actuation zone below the ice or water chute on SensorSAFE dispenser models, an infrared signal reflects off the container and is detected by the sensor. The sensor then sends a signal to the control board to activate the appropriate components to dispense ice or water. -
Page 20: Dispenser Troubleshooting
Dispenser troubleshooting Disconnect power to dispenser and icemaker before putting hands or arms in storage area, or attempting any repair or service to equipment. Before calling for service: • Check that there is ice in dispenser bin area • Check that congealed cubes are not causing a jam Symptom 1. -
Page 21: Troubleshooting Sensorsafe Board And Sensors
Troubleshooting SensorSAFE board and sensors Board guide LEDs, when illuminated, indicate the following: PWR (board power) CLN (cleaning, no dispensing cycle) ICE (ice dispensing activated) WTR (water dispensing activated) Problem: Does not dispense ice or water Action Check LEDs on control board. -
Page 22: Lens/Sensor Troubleshooting
Lens/sensor troubleshooting 1. Turn dispenser power switch off. 2. Remove splash panel. 3. Disconnect wires from output terminal(s) (WTR, WM) on board. 4. Gently remove appropriate sensor/mounting block assembly from panel by moving block sideways until edge of block clears retaining tab of panel. 5. -
Page 23: Disassembly And Replacement Instructions
5. Disconnect wires on motor. 6. Remove four bolts (7/16" socket) holding motor assembly to bottom of dispenser. 7. Remove motor assembly. Ice transport tube replacement models C/E25CT400A/W, C/E25HT400A/W, C/E50CT400A/W, C/E50HT400A/W Only use tubing supplied by Follett Corporation. baffle dispenser 1/16" front spacer... -
Page 24: Ice Transport Tube Replacement
9. Slip supplied hose clamp onto tube and push tube onto exit port of evaporator. Only use tubing supplied by Follett Corporation. Do not twist hose when securing evaporator. 10. Fasten tube on port with hose clamp, being sure that clamp is positioned on evaporator side of nozzle flange. -
Page 25: Thermostat Locations
Thermostat locations Thermostat locations – C/E25CT400A/W, C/E25HT400A/W, C/E50CT400A/W, C/E50HT400A/W ice deflector bracket assembly rubber grommet capillary tube capillary tube Thermostat locations – C/E25CR400A/W, C/E50CR400A/W, C/E25HR400A/W, C/E25FB400A/W,C/E50HR400A/W, C/E50FB400A/W well nut rubber grommet capillary tube capillary tube bin thermostat control box assembly... -
Page 26: Replacement Parts
Replacement parts Dispenser exterior Part # Description 502916 Cover, top front, 25 countertop (CT) & wall mount (HT) units 502917 Cover, top front, 50 countertop (CT) & wall mount (HT) units 502918 Cover, top front, 25 countertop units with Satellite-fill icemaker (CR), wall mount (HR) units &... -
Page 27: Dispense Chute And Splash Panel Areas - Lever Models
Dispense chute and splash panel areas — lever models Part # Description 502057 Fastener, dispense chute bracket 502356 Tube, water station 502681 Cover, dispense chute 502359 Switch, dispense, ice, lever actuated (includes 501841) 502359 Switch, dispense, water, lever actuated (includes 501841) 502247 Bracket, chute (includes fasteners 502057) 502358... -
Page 28: Dispense Chute And Splash Panel Areas - Sensorsafe Models
Dispense chute and splash panel areas — SensorSAFE models Part # Description 502057 Fastener, dispense chute bracket 502681 Cover, dispense chute (includes labels) 502689 Chute and funnel, ice 502249 Chute, water 502247 Bracket, chute (includes fasteners 502057) 502690 Lens, sensor 502695 Splash panel, units with drain pan (includes 2 of 502690) 502715... -
Page 29: Electrical Box - Sensorsafe Models
Electrical box (front view) – SensorSAFE models Wheel motor and drive system Part # Description 501699 Wheel motor, 220V 60Hz/230V 50Hz 501026 Washer, thrust 501607 Fan blade, wheel motor 501619 Drive shaft (includes threaded rod and nut) 502691 Chain, pitch 54, link 502692 Sprocket, drive shaft, 35T 501019... -
Page 30: Hopper Components
Hopper components Top View – All top mounted units Dispense wheel – bottom view all units Part # Description 501608 Baffle, ice 501614 Wheel, dispense (includes drive bar, rotating agitator, threaded bar & rod) 502821 Wheel, dispense (wheel only) 501609 Agitator, rotating 502712 Bracket, ice tube... -
Page 31: Ice Transport Tubing
Ice transport tubing 502522 Ice transport tube (Satellite-fill units) 3m (10 ft) 502523 Ice transport tube (Satellite-fill units) 6m (20 ft) 501176 Ice transport tube insulation (Satellite-fill units only) - sold by the foot 502328 Ice transport tube assembly (50 freestanding (FB) units) 502329 Ice transport tube assembly (25 freestanding (FB) units) 502697... - Page 32 801 Church Lane • PO Box D • Easton, PA 18044, USA 00124446R02 (610) 252-7301 • Fax (610) 250-0696 • www.follettice.com 10/06...
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