Before Calling For Service; Dispenser Troubleshooting Guide - Follett EVU155NW Installation, Operation And Service Manual

Before calling for service

1. Check that there is ice in dispenser and that congealed cubes are not causing a jam.
2. Check that circuit breaker and switches are in "ON" position.
3. Check that drain pan, rear lid and top are on securely. If ajar, dispenser will not operate. When the top is off,
auger does not operate, even though the solenoids do.
4. Check that all drains are clear.
Note: For units equipped with Follett compressed nugget ice machine, see Ice machine Operation and Service
Manual for service and troubleshooting information.

Dispenser troubleshooting guide

Sympton
Ice does not dispense.
• Auger motor does not run
• Wheel motor does not run
Ice does not dispense.
• Auger motor runs
• Wheel motor runs
• Gate does not open
Ice does not dispense.
• Auger motor does not run
• Wheel motor runs
Ice does not dispense.
• Auger motor runs
• Wheel motor does not run
No ice in dispenser.
If problems persist after following this basic troubleshooting guide, call Follett's technical service department at
+1 (610) 252-7301.
Possible cause
1. Power switch faulty or in OFF position;
loose connection.
2. Faulty dispense switch.
3. Faulty transformer.
4. Drain pan ajar.
5. Faulty drain pan safety switch.
1. Loose electrical connection.
2. Linkage problem between solenoid and
gate.
3. Faulty solenoid.
1. Loose electrical connection.
2. Faulty auger motor.
3. Faulty run capacitor.
1. Loose electrical connection.
2. Faulty wheel motor.
3. Faulty run capacitor.
1. Power switch in OFF position or faulty.
2. Bin signal switches in OFF position or
faulty.
3. Faulty bin t-stat.
4. Faulty transformer.
5. Ice machine related problem.
6. Faulty run capacitor.
Solution
1. Turn power switch to ON position;
check connections.
2. Replace switch.
3. Replace transformer.
4. Check pan and reseat.
5. Replace switch.
1. Check connections.
2. Check linkage.
3. Replace solenoid.
1. Check connections.
2. Check auger motor.
3. Check run capacitor.
1. Check connections.
2. Check wheel motor.
3. Check capacitor.
1. Check switch and replace if
necessary.
2. Check switch and replace if
necessary.
3. Replace bin t-stat.
4. Replace transformer.
5. Refer to ice machine Operation and
Service Manual for diagnosing.
6. Check for power and bin signal on
ice machine PC board.
EU155N Ice and Water Dispensers 14