TIPTEL 83 VoIP User Manual
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TIPTEL 83 VoIP User Manual

With answering machine and system functions
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User's Manual
(English)
SIP-telephone with answering machine
and system functions*
tiptel 83 VoIP
* only in connection with tiptel.com 410-811
tiptel

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Summary of Contents for TIPTEL 83 VoIP

  • Page 1 User's Manual (English) SIP-telephone with answering machine and system functions* tiptel 83 VoIP * only in connection with tiptel.com 410-811 tiptel...

  • Page 3: About This Telephone

    Please consult your specialist dealer or an experienced technician in case you need help or you have any questions. If you experience problems while setting up or operating tiptel 83 VoIP use of a network analyzer might be helpful. A free analyzer is available from e.g.

  • Page 4: Safety Notes

    Safety Notes Safety notes Please make sure to observe the following when installing , and operating tiptel 83 VoIP: • This telephone was designed to be operated in an Ethernet network complying with the Standard IEEE-Norm 802.3 which is in accordance with the Standards for SELV circuits.

  • Page 5: Key Assignment

    Key Assignment Key assignment Menu key: Starting the menu selection Escape: Exiting a menu Call lists: Calls in absence, re-dial list, incoming calls list Increase volume: Stand by: Ringer volume Hands free: Loudspeaker volume Off hook: Handset volume Decrease volume: Stand by: Ringer volume Hands free: Loudspeaker volume Off hook: Handset volume...
  • Page 6 Key Assignment Soft keys: For fast selection of functions, menu items, and input boxes which appear in the LCD above the corresponding icons. Headset key: Press this key in case you wish to use the (optional) headset. Mute key: Turns off the microphone while your having a telephone call R-Taste: Query key.

  • Page 7: Special Characters

    Key Assignment Special characters For faster access with some settings particular keys have multiple functions as fol- lows: 2 a b c A B C 3 d e f D E F 4 g h i G H I 5 j k l J K L 6 m n o M N O 7 p q r s P Q R S 8 t u v T U V...

  • Page 8: Controls

    Controls Controls 1. LCD Shows telephone number, date and time, as well as additional information. 2. Control keys For navigation and settings 3. Misc. keys see "Key assignment". Flashes in case calls have not been taken. Stops flashing once you 4.
  • Page 9 In the web configuration these keys can be assigned with particular functions. 6. Function keys When used as a system telephones at a tiptel.com telephone system these keys will be programmed by the telephone system. 7. Microphone For hands free operation 8.

  • Page 10: Display Icons

    Controls Display icons 1. Handset on You can use the handset 2. Headset on You can use the (optional) headset 3. Hands free / You can have your call hands free or the loudspeaker is on so that people in Loudspeaker on the same room can listen to the caller as well 4.

  • Page 11: Table Of Contents

    Checking the network status ................ 21 Programming a SIP account ................ 29 Assistant, configuration wizard..............30 Application notes ..................30 Operation as a system telephone with tiptel.com 410-811......30 Configuration....................33 General telephone settings................. 33 Display settings..................... 33 Ringing signal ....................33 Handset and hands free volume ..............
  • Page 12 Table of Contents General SIP settings ..................37 Miscellaneous settings ................. 38 Dialling assistance ..................39 Baby call, hotline ..................39 Digital Map ....................39 Rules ......................40 Dial peer, editing a dialled number, speed dial ........... 41 Dial locks..................... 43 Block outgoing calls, external line access ...........
  • Page 13 Table of Contents Telephone functions / using the telephone ...........64 Place a call ....................64 Incoming calls..................... 64 Reject a call....................65 To place a call..................... 65 Automatic external line access ..............65 Dialling ......................65 Indirect dialling (Prepare dialling)..............66 In call state ....................
  • Page 14 Table of Contents Annex .......................88 Service ......................88 Guarantee ....................88 CE mark ...................... 89 Environmental compatibility ............... 89 Trouble shooting..................90 Factory default settings ................91 Technical specifications................91 Index ........................92...

  • Page 15: First Steps

    First Steps First steps Scope of delivery First, please check if the scope of delivery is complete. In gift box of your tiptel 83 VoIP you should find: • tiptel 83 VoIP handset inclusive • Coil cord (handset cord) •...

  • Page 16: Installation

    First Steps Installation For installation please connect the cables that came along with your telephone as follows: Coil cord with its long end to the connector with the handset icon and with its short end to the connector of the handset . Connect Ethernet cable with one plug to the "LINE"...
  • Page 17 First Steps 1. POWER AC adapter jack 2. Headset Connector for headset (optional) 2. Handset Connector for handset coil cord...

  • Page 18: Explaining The Steps Of Operation

    To connect to your tele- phone via web browser you need to enter the IP address of your tiptel 83 VoIP. Its IP address will be shown in the telephone's LCD when you press the key.

  • Page 19: Overview (Selection)

    (WEB → VoIP Phone Menu → Language Setting) All menu texts in this Manual are in English language. So, please programme the language settings to English first, in case your tiptel 83 VoIP had previously been set to another language.
  • Page 20 First Steps Press menu key Browse with cursor key to "Lan- guage Set"                            ...

  • Page 21: Network Settings

    Network settings Basic settings As factory default tiptel 83 VoIP is set to DHCP client. In case your network does not have a DHCP server you will have to enter the IP address manually. An IP ad- dress is necessary for operation as well as for browser configuration. Please consult your network administrator in case of any questions concerning network settings, available IP addresses, ports, etc.
  • Page 22 Press network status key In case a DHCP server has been set up in your network and an IP address has been assigned to tiptel 83 VoIP you will see the following information in the display (example):     ...
  • Page 23 First Steps In this case you may enter the IP address manually. Press menu key With the cursor key browse to ex- pert settings.                            ...
  • Page 24 First Steps Press "Edit" With the cursor select "Fixed"                                   Press "Save"...
  • Page 25 First Steps The dots are being entered by using the asterisk key With the soft key "Save" you can Saved! save the edited IP address Note: Input data cannot be saved when there are invalid data or when the cursor is not positioned after the last digit Entering the subnet mask Advanced →...
  • Page 26 First Steps With the cursor key browse to Net- work                                ...
  • Page 27 First Steps With the cursor key browse to "Subnet Mask"                                ...
  • Page 28 After verifying or entering the network settings you may configure your tiptel 83 VoIP using a browser. In order to be able to do so enter the IP address of your tiptel 83 VoIP into the address field of your browser and then simply follow the menu struc- ture.

  • Page 29: Programming A Sip Account

    You may programme up to 5 different SIP accounts. In order to be able to place or receive calls with your tiptel 83 VoIP you need to programme at least one SIP ac- count. If you wish to use several SIP accounts for outgoing calls you have to pro- gramme the function keys as "Account Selection Keys"...

  • Page 30: Assistant, Configuration Wizard

    GmbH at http://www.tiptel.com. Operation as a system telephone with tiptel.com 410-811 If you wish to operate tiptel 83 VoIP as a system telephone at a tiptel.com 410-811 telephone system, both devices should be part of the same network. tiptel.com 410- 811 must be programmed as SIP proxy.
  • Page 31 IP address of your DNS server Programming SIP user agent To male sure that tiptel 83 VoIP will be detected as system telephone by the telephone system you need to carry out the following setting: WEB → VoIP Phone Menu → SIP Setting→ Advanced Setting → SIP-Advanced Setting →...
  • Page 32 In this case you can no longer conclude a dialled number by pressing the key. the dialled number will then only be dialled once the programmed waiting time is over. Some keypad functions generally do not work with your tiptel 83 VoIP such as: • Select outgoing extension •...

  • Page 33: Configuration

    Configuration Configuration Configuration of tiptel 83 VoIP can either be carried out at the telephone or via a web browser. The scope of configuration is larger with the web configuration. Some changes - especially with the network settings- will only be applied after re-starting the telephone.

  • Page 34: Handset And Hands Free Volume

    Here you can enter a name that will be shown on the display in stand by. This setting cannot be performed via web configuration. Language Language Set (English) Here you can select the language of your tiptel 83 VoIP (English, German, French, Dutch).

  • Page 35: Date And Time

    Configuration Date and time WEB → VoIP Phone Menu → Phone Setting→ Time Config Date and time will be automatically set via SNTP. Please enter the IP address of the SNTP server and the time zone. Server......Enter the IP address of the time server Time zone ....

  • Page 36: Automatic Call Accepting

    Automatic call accepting WEB → VoIP Phone Menu → Phone Setting→ Call Service Your tiptel 83 VoIP can take calls automatically after a programmable delay time. In order to do so hands free mode will be activated. Accept automatically..On/off Delay (sec.) ......

  • Page 37: General Sip Settings

    When using your tiptel 83 VoIP as a system telephone at a tiptel.com telephone sys- tem you should programme the function key mode to "command key" in order to enable the telephone system to programme those keys.

  • Page 38: Miscellaneous Settings

    Configuration Signal standard ....Set the signal standard of your country. Hand down Time ..Time need to detect that the handset has been put on hook. VAD ......With activated VAD (Voice activity detection) during times without any voice activity the data volume will be drastically reduced.

  • Page 39: Dialling Assistance

    Configuration Dialling assistance Your tiptel 83 VoIP provides you with some useful settings which you can use with outgoing calls. Baby call, hotline WEB → VoIP Phone Menu → Phone Setting→ Call Service → Hotline The telephone number entered in the "Hotline" box will be dialled immediately upon picking up the handset or pressing the hands free key.

  • Page 40: Rules

    So tiptel 83 VoIP first saves all entered digits and then sends them as a sin- gle string to the SIP proxy. In order to enable tiptel 83 VoIP to detect when a num- ber has been dialled completely there are different procedures available: End with # ....

  • Page 41: Dial Peer, Editing A Dialled Number, Speed Dial

    Configuration Tn ......... Dialling out does not start immediately but after a delay determined as Tn (n = seconds from 1 . . . 9) .Tn ........ A full stop in front of Tn stands for any digit and length. Time Out ......
  • Page 42 Enter 0.0.0.1 for SIP account 1, 0.0.0.2 for SIP ac- count 2 and so forth. Port....... Port of the target address to which tiptel 83 VoIP shall connect (optional). With SIP usually 5060. Alteration ..... Following modifications can be carried out (op-...

  • Page 43: Dial Locks

    Configuration Dial locks Your tiptel 83 VoIP provides you with the option to set up different dial locks. Block outgoing calls, external line access WEB → VoIP Phone Menu → Phone Setting→ Call Service → Call Service Setting→ Ban Outgoing Without external line access no outgoing call can be made.

  • Page 44: Do Not Disturb

    WEB → VoIP Phone Menu → Phone Setting→ Call Service → No Disturb With "No Disturb" ("DND" = do not disturb) tiptel 83 VoIP will not take any calls. Callers will hear a busy signal or a message - depending on your provider. Outgo- ing calls, however, can be placed.

  • Page 45: Users And Passwords

    Configuration Users and passwords Access to the Advanced Settings at your tiptel 83 VoIP same as to the web interface is protected by a PIN code respectively a user name and a password. Changing the keypad password Advanced → Set Password WEB →...
  • Page 46 Configuration MMI-Filter WEB → VoIP Phone Menu → Advanced Setting → MMI-Filter By using the MMI filter you can extend the already existing password protection by limiting access to a certain IP address or an address range. Then you can only ac- cess web configuration from a PC with that particular IP address or from that par- ticular IP address range.

  • Page 47: Network Setting

    WAN interface. The LAN interface can be used for con- necting a PC in case tiptel 83 VoIP is directly connected to a DSL modem or in case there is only one network jack at your desk.

  • Page 48: Wan Settings Static Network

    Configuration Enter "ANY" in case you did not receive any IP ad- dress. User name ....Enter the user name you received from your internet service provider. Password ..... Enter the password you received from your internet service provider. In PPPoE mode manually performed settings for the WAN port are still valid. In case you want to enter network data for the LAN port (PC) in the web configu- ration then you will have to select another network there.
  • Page 49 In bridge mode this IP address has no effect. Netmask....... Enter the applicable subnet mask. DHCP Service ....Activate DHCP service in case your tiptel 83 VoIP should act as a DHCP server at the LAN port. In bridge mode this IP setting has no effect.

  • Page 50: Dhcp Settings

    WEB → VoIP Phone Menu → Network Setting → DHCP In case you wish your tiptel 83 VoIP to represent a DHSP server at its LAN port then you will have to enter the necessary data here. You can enter more than just one table.

  • Page 51: Port Configuration

    NAT – Network address translation WEB → VoIP Phone Menu → Network Setting → NAT When you operate your tiptel 83 VoIP as gateway then you can use the NAT set- tings to optimize the functions of your network. WEB → VoIP Phone Menu → Network Setting → NAT Setting→ Protocol Set IPSec ALG....

  • Page 52: Dmz - Demilitarized Zone

    IP address at the LAN port. Outside IP ....Incoming IP address at WAN port In case you set up the WAN IP address of your tiptel 83 VoIP as "Outside IP" then you can no longer con- figure your tiptel 83 VoIP from the outside! Inside IP .......

  • Page 53: Sip Setting

    You may programme up to 5 different SIP accounts. In order to be able to place or receive calls with your tiptel 83 VoIP you need to programme at least one SIP ac- count. If you wish to use several SIP accounts for outgoing calls you have to pro- gramme the function keys as "Account Selection Keys"...
  • Page 54 In most cases you do not need to perform any entry here. When operating the telephone as a system telephone at a tiptel.com tele- phone system following settings will have to be carried out:...

  • Page 55: Sip Account Advanced Setting

    WEB → VoIP Phone Menu → SIP Setting→ Advanced Setting Following settings can be carried out: Register Expire Time ... tiptel 83 VoIP will renew its registration with the SIP proxy after the time interval set Detect Interval Time..Time interval for automatic server detection - see "Automatic server detection"...
  • Page 56 DTMF Mode ....Determines the mode used to transfer digits while having a connection Select "DTMF Relay" (inband audio) in order to be able to use system functionality at a tiptel.com tele- phone system. Select "DTMF RFC2833" or "DTMF SIP INFO" de- pending on your application.

  • Page 57: Sip Stun Settings

    Configuration Enable Keep Authenti- Causes your tiptel 83 VoIP to use the last received cation ......key when registering again. This may help to ac- celerate registration. Auto Detect ....With this option activated tiptel 83 checks in time Server intervals set as "Detection Time"...

  • Page 58: Miscellaneous Sip Settings

    STUN server. Miscellaneous SIP settings WEB → VoIP Phone Menu → SIP Setting→ Global Set Local SIP Port ....SIP port of tiptel 83 VoIP SIP Domain ....Please leave this field empty. It has been reserved for future applications.

  • Page 59: Qos

    RTP orts per SIP telephone. RTP Initial Port ..... Here you should enter from which port address on the range shall be used for your tiptel 83 VoIP. You will have to enter an even port number.
  • Page 60 Configuration and so, the last reserved port will be calculated as follows: "RTP port to" = "RTP port from" + (("RTP port numberl"-1) * 2) Example: RTP initial port (from) = 5008 RTP port number = 10 In a router which is present in your network you will have to programme port forwarding from port 5008 to port 5026.

  • Page 61: Update And Back Up

    Configuration Update and back up Restore factory default settings You can reset your tiptel 83 VoIP by using the web interface as follows: WEB → VoIP Phone Menu → System Manage → Factory Reset Restore factory default (lost password) In case you lost or forgot your password for web configuration you can restore fac-...

  • Page 62: Firmware Update

    Firmware update WEB → VoIP Phone Menu → System Manage Here you can upload the latest firmware to your tiptel 83 VoIP. The latest firmware is available on the website of tiptel.com GmbH www.tipel.com. Select the file (firmware) and then click on "Update". The display of your tiptel 83 VoIP will show: ...

  • Page 63: Latest Firmware Version

    Back up Configuration WEB → VoIP Phone Menu → System Manage → Backup Config Her you can save the settings of your tiptel 83 VoIP permanently as a text file to your PC. A saved configuration can be uploaded to your tiptel 83 VoIP again via "HTTP-...

  • Page 64: Telephone Functions / Using The Telephone

    So for instance you cannot use two tiptel 83 VoIP via the same router as ex- ternal (WAN) extension at a tiptel.com telephone system unless that router supports Hairpin.

  • Page 65: Reject A Call

    Automatic external line access In case your tiptel.com telephone system was programmed to provide automatic external line access to that provider, in order to be able to place an internal call you will have to dial the code number as a prefix and then dial the internal number be- fore you pick up the handset or press the key.

  • Page 66: Indirect Dialling (Prepare Dialling)

    Configuration keys as "Account Selection Keys" (WEB → VoIP Phone Menu → Function Key Set- ting), then you can select a SIP account via the function keys. To activate speaker phone press The loudspeaker will be switched on and this key and hold it down for 3 sec- other persons in the room can hear the Hold down for onds.

  • Page 67: In Call State

    Configuration To dial the number entered pick up The connection will be set up. You can the handset. have your call. Press "Dial". It is not possible to select a SIP account while preparing the dialling. In call state In call state there are several options for actions that can be performed. ...

  • Page 68: Call Waiting

    Configuration Call waiting You have a call. Another party is calling you. The caller's number and eventually his/her name will be shown on the display. You hear the call waiting signal and wish to take that call.       ...

  • Page 69: Connect

    Configuration Connect In case your tiptel 83 VoIP is operated at a telephone system you can also connect calls. Press "R" Dial tone Call the number of the person you Called party takes the call, you’re your wish to call...

  • Page 70: Party Conference

    When your tiptel 83 VoIP is being operated at a tiptel.com telephone system then a 3 party conference can only be initiated from a tiptel 83 VoIP. Due to technical reasons it is not possible to initiate a 3 party conference with a VoIP subscriber from an ISDN or analogue telephone.

  • Page 71: Monitoring

    Due to technical reasons it is not possible to use the monitoring function of the optional VoiceMail system of your tiptel.com telephone system. Notes You can make a note on the telephone number while having a call.
  • Page 72 Configuration Entering asterisk or hash Press "<<" to terminate your note Press "Del.." to delete the last char- acter Press "Save" to save the telephone number temporarily After ending the call you can transfer the noted number into the telephone book. ...

  • Page 73: Speaker Phone, Hands Free

    Configuration Speaker phone, hands free Instead of using the handset you can also set up a connection or take a call by us- ing the hands free operation mode. In hands free mode the handset will have no function. Press loudspeaker (same as pick- The display will show the hands free ing up the handset).

  • Page 74: Headset

    Configuration Headset The optional headset can be used to place or take telephone calls without any inter- ference. Press headset (same as picking up The display will show the headset icon. the handset). You will hear the dial tone and can place your call.

  • Page 75: Call Lists

    Call lists General Your tiptel 83 VoIP provides you with three different call lists. Calls in absence , out- going calls and incoming calls . Each lists provides you with date and time of the call. Phone numbers from the list can be dialled directly. Individual entries or the whole list can be deleted.

  • Page 76: Incoming Call

    Configuration Options With the cursor keys (up/down) The latest call will be on top of the list. you can browse through the en- tries. Press "Dial" and then "Call" to call back the caller. Press "Edit" to transfer that entry into the telephone book, see page Pres "Del."...

  • Page 77: Outgoing Call

    Configuration                                   Options please find on page 78. Outgoing call Press the list key.

  • Page 78: Telephone Book

    Telephone book WEB → VoIP Phone Menu → Phone Setting→ Phone Book With your tiptel 83 VoIP you can manage up to 100 individual telephone book en- tries with name and number independently from your telephone system. Each entry can be assigned with a SIP account for outgoing calls and an individual ring tone.
  • Page 79 Configuration With this softkey you can toggle between upper case, lower case and digits. Pressing "Options" provides you with the following selection: 1: OK – Save entry , . : $ % & ( ) < > [ ] ~ ! _ = + - ? 2: Character –...

  • Page 80: Select Ring Tone

    Configuration Assigning IP addresses, direct call With telephone book entries you can also enter a direct call when the IP address of the party you wish to connect to is know to you.                  ...

  • Page 81: Call A Number From The Telephone Book

    Configuration Use the cursor key "Down" to select "Ringer Type", then press "Edit" Use the cursor keys "left/right" to select a "Ringer Type", then press "Save", and after that "Esc" to leave the settings menu While dialling with the handset on hook you can directly create a new telephone book entry: ...

  • Page 82: Edit/Delete A Number From The Telephone Book

    Configuration Use the number keys to select a letter                                  ...

  • Page 83: Transfer A Telephone Book Entry From A List

    Configuration To edit press "Enter Press "Edit" Editing or saving is done in the same way as creating a new telephone book entry (page 78). Transfer a telephone book entry from a list You can also transfer numbers from the call list or from the redial list. Example: Call list ...

  • Page 84: Answering Machine

    Your tiptel 83 VoIP provides you with an easy to use answering machine. When you are using your tiptel 83 VoIP as a system telephone at a tiptel.com telephone system the optional voice mail system of the telephone system pro- vides you with more options.

  • Page 85: More Settings

    Configuration                                        ...

  • Page 86: Pick Up A Call From The Answering Machine

    Configuration Press "Rec" With the cursor key browse to "En- able Record On "                               ...
  • Page 87 Configuration On hook, hands free off                                Press "Rec."        ...

  • Page 88: Annex

    Your contact for services arising from guarantee obligations is the authorised dealer where you bought the device. Tiptel will grant a guarantee of 2 years from the date of handover for the material and for the manufacturing of the telecommunications terminal unit.

  • Page 89: Ce Mark

    Only cardboard and paper from partially recycled material is used. Once your Tiptel product has reached the end of its life time, Tiptel GmbH will take it back free of charge. The device will be dismantled properly and then forwarded to...

  • Page 90: Trouble Shooting

    No network connection, Network cable not plugged in, Check network settings, check display shows "WAN not wrong network settings if tiptel 83 VoIP can be connected" "pinged", check wiring Call cannot be placed Wrong SIP account settings, Check SIP settings,...

  • Page 91: Factory Default Settings

    Factory default settings In the table below you may find the most important factory default settings of your tiptel 83 VoIP. These settings may be changed individually. Via the web interface you may reset your tiptel 83 VoIP as follows: WEB →...

  • Page 92: Index

    Index Index Handset..........16 Headset..........74 AC adapter......... 4 Headset..........16 AC adapter........15 Account configuration...... 45 Incoming calls ........75 Automatic call accepting ....36 Automatic external line access ..65 Indirect dialling ......... 66 Individual announcement....84 Installation ........16 Call forwarding .........
  • Page 93 Index Reject a call........65 Speed dial ........41 RTP ports ......... 59 Speed dial key........36 Static network........48 STUN ..........57 Safety notes ........4 Scope of delivery ......15 Server Port ........30 Technical specifications....91 Service ..........88 Trouble shooting ......
  • Page 96 Tiptel.com GmbH Business Solutions Halskestraße 1 D - 40880 Ratingen Tel.: 0900 100 – 84 78 35* Vanity Tel.: 0900 100 – TIPTEL* Internet: www.tiptel.de International: Internet: www.tiptel.com * (1,49 €/Min. from the fixed network of Deutsche Telekom, different prices from abroad / mobile networks possible)

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