TIPTEL IP-280 Manual
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TIPTEL IP-280 Manual

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  • Page 1 Manual (EN) Tiptel IP-280 Yealink SIP-T20P tiptel...

  • Page 2: About This Guide

    About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment. It features fashion and sleek design, abundant telephony applications, broad interoperability with the popular 3 party VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP.

  • Page 3: Table Of Contents

    Tables of Contents Getting Started ................. - 1 - Packing List ..........................- 1 - Assembling the Phone ........................ - 2 - Configuration and Registration ....................- 4 - Configuring via Web Page ....................- 4 - Configuring via keypad ...................... - 5 - Overview ..................
  • Page 4 Block Out ......................... - 25 - Using the Basic Call Functions ............. - 26 - Making a call ..........................- 26 - Call Devices ........................- 26 - Call Methods ........................- 26 - Call Completion ....................... - 26 - Answering a call........................
  • Page 5 Conference ........................- 45 - Forward ..........................- 45 - Transfer ..........................- 45 - Hold ..........................- 45 - DND ..........................- 46 - Redial ..........................- 46 - Call Return ........................- 46 - Pick Up ..........................- 46 - Call Park ...........................

  • Page 6: Getting Started

    Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package: Enterprise IP Phone  Phone Stand  Power Adapter  - 1 -...

  • Page 7: Assembling The Phone

    Enterprise IP Phone Getting Started Handset & Handset Core  Ethernet Cable  Quick Installation Guide & Quick Reference  CD Content  Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller. Assembling the Phone This section introduce how to assemble the phone with the components in the packing list：...
  • Page 8 Enterprise IP Phone Getting Started Connect Network and Power.  1) Attach the Stand, as shown below: 2) Connect Handset and Headset, as shown below: Note: Headset is not provided in the packing list. Please contact your distributor for more information.

  • Page 9: Configuration And Registration

    Enterprise IP Phone Getting Started Note: If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub are PoE compliant. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices. The phone can also share the network connection with other network devices such as PC.

  • Page 10: Configuring Via Keypad

    Enterprise IP Phone Getting Started need to enter the network settings manually via Static IP Address. Please contact your internet administrator for more details. PPPoE: If you are using the xDSL Modem, you can connect your phone to the internet via PPPoE mode.

  • Page 11: Overview

    Enterprise IP Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered，and blink when someone calls in or there is a call on mute.

  • Page 12: Led Instruction

    Enterprise IP Phone Overview Use the navigation keys to navigate in the display menus and confirm/cancel actions. Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type: ： Adjust the volume of the handset, headset, speaker and ring tone; ：...

  • Page 13: Icon Instruction

    Enterprise IP Phone Overview Fast blinking green There is an incoming call to the monitored account The monitored account is on an conversation Slow blinking green It is not active as BLF Table 3 Power Indication LED LED Status Description Steady green Power on Blinking green...

  • Page 14: User Interface

    Enterprise IP Phone Overview User Interface There are two ways to customize specific options on your phones: Using keypad and display on the phone. Using Web user interface in an Internet browser from your PC; please refer to “Configuration and Registration” to get into the Web interface. In many instances, it is possible to use both the user interfaces to operate the phone and change settings;...
  • Page 15 Enterprise IP Phone Overview --Network √ √ --Keypad Lock √ --Reset Factory √ --Set AES Key √ --Set admin PWD √ --Voice Upgrade Other Features --Messages √ --History √ √ --Directory √ --Level Note: 1. The above phone functions are available in Admin mode. 2.

  • Page 16: Customizing Your Phone

    Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface. This option allows you to review:  MAC;  Firmware;  Network: MAC, WAN, LAN, Gateway, DNS, etc;...

  • Page 17: Time And Date

    Enterprise IP Phone Customizing Your Phone To change the language via Phone interface： 1) Press MENU->Settings->Basic->Language. 2) Scroll through the list of available languages. 3) Press OK button when the desired language is highlighted. The language appears on the graphic display will be changed to the one you choose. 4) Press MENU key to return to the previous screen.

  • Page 18: Keypad Lock

    Enterprise IP Phone Customizing Your Phone 3) Choose Automatic. There is a table named as AutoDST.xml has been saved in the configuration file, If the table includes daylight saving time of your time zone, it will show the Fixed Type: By Date or By Week. And the daylight saving time is unchangeable, unless to update the AutoDST.xml via auto provision.

  • Page 19: Audio Settings

    Enterprise IP Phone Customizing Your Phone 6) If you choose Lock&Answer, it will show the icon on the user interface. To unlock the phone via Phone interface: 1) Press MENU key, you are prompted for the password. 2) Enter the password, and then press OK button, the phone is unlocked. 3) If you choose Lock&Answer, you have to enter MENU->Settings->Advanced->...

  • Page 20: Codec Selection

    Enterprise IP Phone Customizing Your Phone To adjust the Ring Tone Type via Phone interface: 1) Press MENU->Settings->Basic. 2) Scroll to Ring Tone, and press OK button. 3) Use the navigation keys to highlight the specific one. 4) Press OK button to save the contrast change or MENU to cancel. To adjust the volume via Phone interface: 1) Press MENU->Settings->Basic->OK.

  • Page 21: Contact Management

    Enterprise IP Phone Customizing Your Phone G.722, G.723_53, G.723_63, G.726-16, G.726-24, G.726-32, G.726-40, G.729, PCMU, and PCMA. You can enable/disable the desired codecs via Web interface. Please contact your System Administrator for more details about the codecs. To enable/disable the codecs: 1) Choose Account->Codecs.

  • Page 22: Import/Export Contact List

    Enterprise IP Phone Customizing Your Phone 3) Choose and set a special ring tone for the contact. 4) Press OK button to add the contact, or MENU key to cancel the change. To edit/delete a contact via Phone interface: 1) Press MENU->Directory->OK. 2) Use the Up/Down navigation key to highlight the contact you want to edit/delete, then press left/right navigation keys to Edit/Del page.

  • Page 23: Other Settings

    Enterprise IP Phone Customizing Your Phone 4) Move the mouse to the icon , you will see the notes for parameters. The meanings of this icon on other pages is the same, we will not elaborate it one by one. 5) Click the Export button to export the contact list.

  • Page 24: Auto Redial

    Enterprise IP Phone Customizing Your Phone 2) By the navigation keys, you can choose the Line ID. 3) Press the navigation keys to choose whether to enable the anonymous call function. This feature allows the subscriber to make a call with the display of their calling identification information blocked.

  • Page 25: Auto Answer

    Enterprise IP Phone Customizing Your Phone 2) Choose Enabled or Disabled in the pull-down menu, then click Confirm button to save the change. Auto Answer Auto-answer allows an incoming call to be answered without requiring any action by the user. This is a useful feature for people who have difficulty in using their hands or fingers, who have a visual impairment, or who have a cognitive impairment.

  • Page 26: Live Dialpad

    Enterprise IP Phone Customizing Your Phone 2) Choose and customize specific features for these keys. 3) Click Confirm button to save the change. Live Dialpad Defines whether to dial out the dialed number automatically. This function can only be set via the Web interface: 1) Choose Phone->Preference->Live Dialpad.

  • Page 27: Dial Plan

    Enterprise IP Phone Customizing Your Phone Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number. This includes country codes, access codes, area codes and all combinations of digits dialed. For example if you set the Prefix as 0 and Replace as 0086 (Chinese country code), when you dial 05702000 out, the number will be replaced by 00865702000 automatically.
  • Page 28 Enterprise IP Phone Customizing Your Phone 2) Enter the desired Prefix and Replace. 3) Press Add button to save the changes. 4) You can also delete a specific one from the dial plan list by pressing Del button. 5) You can select a record to modify, then click Edit button to submit. 6) In the hidden page, users can set the Replace Rule Type: Replace All or Replace Part.

  • Page 29: Dial Now

    Enterprise IP Phone Customizing Your Phone be replaced. Note: 1. Please contact with your system administrator for the country/area code if you want to set the dial plan. 2. For the ID of the hidden page, please consult your system administrator. Dial Now Dial-now enables you to define the specific length of any number/letter in advance(for example xxx),...

  • Page 30: Block Out

    Enterprise IP Phone Customizing Your Phone To add the area code via the Web interface: 1) Choose Phone->Dial Plan->Area Code. 2) Enter the Code, set the Min Length and the Max Length option, and then click the Confirm button to save. Block Out The specific phone numbers can be forbidden to be call out from your IP phone.

  • Page 31: Using The Basic Call Functions

    Enterprise IP Phone Using the Basic Phone Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: 1) Pick up the handset, icon will be shown in the idle screen. 2) Press the Speaker button, icon will be showed in the idle screen.

  • Page 32: Answering A Call

    Enterprise IP Phone Using the Basic Phone Functions 2) By the Left/Right navigation keys, choose whether to enable this option. 3) Press the OK to save your changes. Answering a call Answering an incoming call 1) If you are not on another phone, lift the handset using, or press the Speaker button to answer it using the speakerphone, or press the headset button to answer it using the headset.

  • Page 33: Call Forward

    Enterprise IP Phone Using the Basic Phone Functions 2) Set the DND On Code and the DND Off Code, then press the OK button to save the changes. 3) When you enable the DND function, the phone will send a message to the server, and the server will turn on the DND function.

  • Page 34: Intercom

    Enterprise IP Phone Using the Basic Phone Functions The forward function can also be Enabled/Disabled in the hidden page. Intercom Intercom mode is useful in an office environment as a quick access to connect to the operator or the secretary. To configure Intercom option via phone interface: 1) Press the following hot keys: MENU->Features->Intercom->OK to enter the configuration page.

  • Page 35: Call Waiting

    Enterprise IP Phone Using the Basic Phone Functions 2) During the call, there will be a "dodo.." sound for each 30 second, suggesting that there is a current call in Hold state. 3) If there is only one call on hold, press the HOLD button again to retrieve the call. 4) If there is more than one call on hold, press the Up/Down button to highlight the call, then press the HOLD button again to retrieve the call.

  • Page 36: 3-Way Conference

    Enterprise IP Phone Using the Basic Phone Functions 4) If C refused to answer the call, it will prompt A that the transfer operation is failed. If the current mode is speaker, it will ring up; if the current mode is handset or headset, it will play ring tones for every five seconds.
  • Page 37 Enterprise IP Phone Using the Basic Phone Functions The MESSAGE button will be lighted.  To configure the Voicemail code via Phone interface: 1) Press MESSAGE button to Voice Mail. 2) Use the navigation keys to highlight the Line you want to set, enter the code which the phone uses to connect to your system.

  • Page 38: Using The Advanced Phone Functions

    Enterprise IP Phone Using the Basic Phone Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part “Configuration and Registration” for the basic account setting information. The following table lists the instruction of the field about the advanced Account Setting.

  • Page 39: Network Setting

    Enterprise IP Phone Using the Advanced Phone Functions on the earlier SSL specifications developed by Netscape Corporation. Go to Account->Basic, choose Transport option, in the pull-down menu, you can choose the TLS option, then click the Confirm button to save the change. Network Setting PC Port Setting Please refer to the previous part “Configuration and Registration”...

  • Page 40: Vlan Setting

    Enterprise IP Phone Using the Advanced Phone Functions As Bridge If you select the Bridge mode, then the two Fast Ethernet ports will be transparent. As Router If you select the Router mode, the SIP phone will work as a router. IP address User could configure the PC port IP address.

  • Page 41: Https

    Enterprise IP Phone Using the Advanced Phone Functions VLAN, then press OK to enter. 3) Choose WAN Port and press OK button to enter. 4) Use the navigation keys to choose and set the VLAN Status, input the VID Number, Priority.

  • Page 42: Maintenance Tasks

    Enterprise IP Phone Using the Advanced Phone Functions Note: For more details of the HTTPS, you can consult with your system administrator. Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: User Mode  Administrator Mode ...

  • Page 43: Administrator/User Password

    Enterprise IP Phone Using the Advanced Phone Functions The default mode is User. Users can switch the mode via Phone interface: 1) Press MENU->Level->OK to enter the configuration page. 2) Enter the User Type and Password you want to switch to. 3) Press the OK button to save your changes.

  • Page 44: Reset To Factory

    Enterprise IP Phone Using the Advanced Phone Functions Please do not power off during reboot, or it will cause the flash memory error. Reset to Factory You should reset the phone only in this case: the phone configuration was changed and the phone is not functioning anymore.

  • Page 45: Decryption

    Enterprise IP Phone Using the Advanced Phone Functions To update the firmware automatically via Web interface: 1) Choose Upgrade->Advanced, configure the relating settings: Custom Option, Custom Option Type, URL, Account, Password, Check New Config and ASE Key. 2) Click Confirm button, the phone will check the server for a new firmware in a specific time, and it updates automatically if there is new firmware.

  • Page 46: System Log Export

    Enterprise IP Phone Using the Advanced Phone Functions By the “Import Factory configuration” option, users can import a config.bin file as the factory configuration, then when you reset your IP phone to factory settings, it will reset to the configuration of the imported configuration file. Note: You can ask your system administrator for the decrypt password.

  • Page 47: Pcap Trace Export

    Enterprise IP Phone Using the Advanced Phone Functions PCAP Trace Export The PCAP Trace used to record the date transport of your IP phone. If there are any errors happened in your phone, you can export the PCAP trace and send to your system administrator for diagnosis.

  • Page 48: Line

    Enterprise IP Phone Using the Advanced Phone Functions Voice Mail  DTMF  Group Pick up  Record  Note: Quick access features like Intercom and Voicemail must first be configured on your PBX in order to work on your phone. See your system administrator for more information. Line You can set these keys as line keys to active up to the three user accounts.

  • Page 49: Blf

    Enterprise IP Phone Using the Advanced Phone Functions You can configure the key for Busy Lamp Field (BLF) which allows you to monitor the status (idle, ringing, or busy) of other SIP accounts. User can dial out on a BLF configured key.

  • Page 50: Conference

    Enterprise IP Phone Using the Advanced Phone Functions other party hung up, your phone will turn to the idle status. Conference You are allowed to configure the DSS key to be used as a conference key while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the conference.

  • Page 51: Dnd

    Enterprise IP Phone Using the Advanced Phone Functions list, then in the Mode field, open the pull-down menu and choose Hold from the list. 2) Press Confirm button to save the changes. If the key is configured as DND key, you are allowed to active the DND function immediately when you press it.

  • Page 52: Call Park

    Enterprise IP Phone Using the Advanced Phone Functions assignment, there is a pull-down menu in the Type field, choose KeyEvent from the list, then in the Mode field, open the pull-down menu and choose Pick Up from the list. 2) In the "Line" field, select a line for which to apply this key, and enter the extension number you want to pickup.

  • Page 53: Dtmf

    Enterprise IP Phone Using the Advanced Phone Functions To assign the key as Voice Mail: 1) Choose Phone->DSS Key->Line Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose KeyEvent from the list, then in the Mode field, open the pull-down menu and choose Voice Mail from the list.

  • Page 54: Tone Settings

    Enterprise IP Phone Using the Advanced Phone Functions assignment, there is a pull-down menu in the Type field, choose KeyEvent from the list, then in the Mode field, open the pull-down menu and choose Record option from the list. 2) Press Confirm button to save the changes. Tone Settings You can define the frequency and time period of all the following tones：...

  • Page 55: Ring

    Enterprise IP Phone Using the Advanced Phone Functions detected. A comfort noise generator (CNG) is a program used to generate background noise for voice communications during periods of silence that occur during the course of conversation. JITTER BUFFER It is a shared data area where voice packets can be collected, stored, and sent to the voice processor in evenly.
  • Page 56 Enterprise IP Phone Using the Advanced Phone Functions 2) Internal Ringer Text: To set group name. For example, family. 3) Internal Ringer File: To choose a special ring tone for the group. 4) Click the Confirm button to save the changes. - 51 -...

  • Page 57: Trouble Shooting

    Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server？ 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. 3) Check your DNS server.
  • Page 58 Enterprise IP Phone Trouble Shooting How to update the firmware? 1) Enter the webpage of your phone, go to Upgrade, then you can find the option” Select and Upgrade Firmware” at the bottom of the page. 2) Select the file to update, then click the Upgrade button. Note: Make sure the firmware you choose is provided by your service provider, or the device will probably crash after the update.

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