Table of Contents
Advertisement
Annex
Annex
Service
You have purchased a modern product of Tiptel granting a continuous level of the
highest quality. This is underlined by a certification according to DIN EN ISO 9001.
If, however, problems occur or you have questions on operating the device, please
contact your local dealer.
Guarantee
Please contact your local dealer or importer for details of guarantee for non EC
countries.
Within the European Community the following guarantee regulation applies:
Your contact for services arising from guarantee obligations is the authorised dealer
where you bought the device.
Tiptel will grant a guarantee of 2 years from the date of handover for the material
and for the manufacturing of the telecommunications terminal unit.
Initially, the purchaser shall have only the right of subsequent performance. Subse-
quent performance entails either repair or the supply of an alternative product. Ex-
changed devices or parts shall become the property of the authorised dealer.
If the subsequent performance fails, the purchaser can either demand a reduction in
the purchase price or withdraw from the contract.
The purchaser shall notify the dealer immediately of any defects found. Proof of the
guarantee entitlement shall be furnished by standard proof of purchase (receipt or
invoice).
The guarantee entitlement shall expire if the purchaser or an unauthorised third
party interferes with the device. Damage caused by inappropriate handling, opera-
tion, storage or by force majeure or other external influences shall not be covered
by the guarantee.
The guarantee shall not cover any consumable material (e.g. batteries) or defects
that only slightly impair the value or the usability of the device.
88
Advertisement
Table of Contents
