Troubleshooting Operating The Computer - Intermec CN50 User Manual

Problem
You scan a valid bar code label to enter
data for your application. The data
decoded by the scan module does not
match the data encoded in the bar code
label.

Troubleshooting Operating the Computer

Problems Operating the Computer
Problem
You cannot type a character on the keypad
or you can only type uppercase or
lowercase letters.
You press the Power key and nothing
happens.
You insert a microSD card and cannot
find the SDMMC Disk folder on the
CN50.
The Battery status LED is on.
CN50 Mobile Computer User's Manual for Windows Embedded Handheld 6.5
Chapter 9 — Troubleshooting and Maintaining the Computer
Use this section to troubleshoot problems that may prevent you from
being able to operate the computer.
Solution
The computer may have decoded the bar code label in
a symbology other than the label's actual symbology.
Try scanning the bar code label again. Make sure you
scan the entire label.
Solution
You may have locked a modifier key on the keypad.
Press the necessary key sequence to unlock the key. For
help, see "About the Keypad" on page
•
Make sure the backlight is on.
•
Make sure you have a charged battery that is
installed correctly. For help, see
Battery" on page
•
The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery.
•
Reset the CN50. For help, see
Computer" on page
•
The microSD card may not be installed correctly.
Insert the microSD card as described in Steps 2
through 4 of "Inserting a MicroSD Card" on
page 15.
•
The microSD card may be damaged. Try another
microSD card.
•
If the battery status LED is a steady green, the
battery is more than 95% charged and computer is
on a charger.
•
If the battery status LED is blinking red, then the
battery is low. Replace or charge the battery.
•
If the battery status LED is a steady red, the main
battery is on charge.
10.
"Charging the
6.
"Resetting the
97.
95