Troubleshoot Operating The Computer - Intermec CN50 User Manual

Troubleshoot Operating the Computer

Problems Operating the Computer
Problem
You cannot type a character on the keypad
or you can only type uppercase or
lowercase letters.
You press the Power key and nothing
happens.
You insert a microSD card and cannot
find the SDMMC Disk folder on the
CN50.
The Battery status LED is on.
The computer appears to be locked up
and you cannot enter data.
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Use this section to troubleshoot problems that may prevent you from
being able to operate the computer.
Chapter 9 — Troubleshoot and Maintain the Computer
Solution
You may have locked a modifier key on the keypad.
Press the necessary key sequence to unlock the key. For
help, see "About the Keypad" on page
•
Make sure the backlight is on.
•
Make sure you have a charged battery that is
installed correctly. For help, see
Battery" on page
•
The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery.
•
Reset the CN50. For help, see
Computer" on page
•
The microSD card may not be installed correctly.
Insert the microSD card as described in Steps 2
through 4 of "Insert a MicroSD Card" on page
•
The microSD card may be damaged. Try another
microSD card.
•
If the battery status LED is a steady green, the
battery is more than 95% charged and computer is
on a charger.
•
If the battery status LED is blinking red, then the
battery is low. Replace or charge the battery.
•
If the battery status LED is a steady red, the main
battery is on charge.
•
Press the Power key to turn off the computer, then
press the power key again to turn it on.
•
Cold boot the computer. For help, see
the Computer" on page
•
Try reloading the firmware. For help, see
the System Software" on page
•
If the computer does not boot or reset, contact your
Intermec representative for help.
12.
"Charge the
8.
"Reset the
105.
"Cold Boot
105.
94.
16.
"Update
103